Dear Revdex.com/: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on August 18, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National Bank Customer Advocacy Team EA1WP.OBox Columbus, Ohio August 7, Revdex.com DUBLIN RDCOLUMBUS OH Re: Revdex.com Case Huntington Case #: Dear Catherine McLaughlin: Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on August 1, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding T [redacted] , which we received on December 28, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted T [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
Dear Ms [redacted] : I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated October 28, 2015, regarding your checking accounts ending in [redacted] and [redacted] held with Huntington National Bank (“Huntington”) Huntington received this complaint for review on October 28, We apologize for any inconvenience that you have experienced due to the $ being debited from your checking account ending in [redacted] and being applied to the negative balance owed for your checking account ending in [redacted] on October 27, We have reviewed your accounts and have verified that, on October 27, 2015, we completed a right to set-off from your checking account ending in ***, as your checking account ending in [redacted] had a negative balance owing of - $ A description of our right to set-off was given in the disclosures that were provided to you at the time of account opening Included in your disclosures is a paragraph that states: IF YOU OWE US MONEY: If any of you owe us money which is due, whether jointly with another or individually, you agree that, unless prohibited by law, we may use the money in the account to pay the debt, regardless of the source of the funds in the accountThis is our right to set-off We will not be liable for the dishonor of any check when the dishonor occurs because we set-off a debt against this account You agree to hold us harmless from any claim arising as a result of our exercise of our right of set-off If you have a joint account, each of you also agrees that you are responsible to pay any overdraft created on the account by any of you.Please know that, per the account disclosures that were provided at the time of account opening, Huntington charges $per transaction conducted at non-Huntington ATMs This fee is charged to your checking account once a month The $ NON-HUNTINGTON ATM CASH WITHDRAWAL FEE that posted to your checking account ending in [redacted] on October 27, 2015, was for the non-Huntington cash withdrawal on October 6, The $ NON-HUNTINGTON ATM CASH WITHDRAWAL FEE that posted to your checking account ending in [redacted] on October 27, 2015, was for the five non-Huntington cash withdrawals on October 2, 5, 9, and 16, We have enclosed copies of the checking account statements for your convenience We have verified that, as of November 2, 2015, the current balance of your checking account ending in [redacted] is $and your checking account ending in [redacted] currently is owing a balance of (-$21.81) Please be aware that if your account remains in a negative status as it has been that there may be ramifications such as account closure, negative reporting to Chex Systems and also further collections efforts through third party collection agencies retained by the Huntington National Bank You may contact our Customer Assistance Team at ###-###-#### to discuss possible repayment options or make a deposit at your local banking office If you have additional questions, please feel free to call me directly at ###-###-#### or at ###-###-####, extension ***We appreciate your business and the opportunity to address your concerns Sincerely, John W [redacted] ***
[redacted] Dear [redacted] ***:I'm writing in response to your complaint filed with the Consumer Financial Protection Bureau("CFPB"), the Revdex.com ("Revdex.com") and to follow up to your recent call to ourHuntington Customer Service Center regarding a promotional offer for opening a new checkingaccount.I have reviewed your concerns and found that you initially opened your account through ourHuntington website on April 27, In your complaint you state that you received apromotional offer in the mail offering $if you opened a checking account and set updirect deposit, and that the Branch Employee was unable to locate this promotional code for youWe were unable to find an online promotional offer in the amount of $during the time ofthe opening process of your account, which resulted in no promotional codes being claimed toyour accountAfter further review of this matter, we determined that a promotional code waspreviously mailed to you in the amount of $Per the bonus addendum, the requirementsfor this promotion included the following:To receive the $promotional offer the following must have been completed;-Open a new, qualifying Huntington Checking Account, Huntington CheckingAccount, or PCA Checking Account during the promotional period that falls betweenJuly and November 24,2015.-Make at least $in "New Money" deposits within (sixty) days of your accountopeningDeposit must be "new money" to Huntington.According to our records, you met the second requirement of at least $1,in deposits withinthe first days of opening the account, but you did not open the qualifying checking account.We found that you opened a Huntington Asterisk Free Checking Account instead of aHuntington Checking Account, Huntington Checking Account, or a Huntington PCAChecking Account,As a courtesy, we provided you the promotional offer as you met the deposit requirementThepromotional offer was deposited to your account ending in on October 27, 2015, in theamount of $I have enclosed a copy of the bonus addendum for you to review and keepfor your records.I sincerely apologize for any inconvenience or delay you experienced during this process.Providing you with an excellent Huntington experience is our goalPlease know that thecomments you provided have been heard and fowarded to appropriate level of management soany necessary enhancements can be made.If you have further comments or questions, you're welcome to call me directly at ###-###-####or at ###-###-####, extension ***, and I'll be happy to assist you.Sincerely,Adrianne P***Customer Advocacy Team [redacted]
Dear Mr [redacted] I'm writing in response to your concerns addressed with the Revdex.com ("Revdex.com") datedFebruary 3, 201, regarding your accounts held with Huntington National Bank ("Huntington").Huntington received this complaint for review on February 2016.Per our Agreement and Disclosure of Account Terms and Rules and Regulations we exercised our right to close your Huntington accountsYour accounts were closed on February with a balance of $in your checking account and a zero balance in your savings accountEnclosedplease find a check in the amount of $40, which re presents your closing balance.Mr***I do apologize for any inconvenience this matter may have caused you and for any delays in closing your accountsIf you have questionsyou're welcome to call me directly at 614-1-or ###-###-#### extension [redacted] SincerelySue R [redacted]
Case closed with a letter to the customer apologizing for any inconvenience caused by the described matter *Huntington explained to the customer that representatives have been calling because the mortgage payments are being made late every monthA reminder call is made in an effort to prevent late charges from being assessed to the customer’s account *Huntington apologizes if the customer was disturbed by the calls *Huntington has advised the Collections team to discontinue calls to the customerGoing forward the customer will receive notices by mail only *A copy of the original Note was enclosed with the letter as a courtesy for the customerThe Note indicates that payments are due on the first of each month and late after the fifteenthA late fee is assessed if not paid within the grace periodIn the last year, the customer’s payments have been made after the grace period of the months *Huntington has received the May payment on May 29, A late charge was assessed since the payment was not made within grace periodThe account is now due for the June paymentIn essence, the customer is paying the account a month late Huntington has attempted to reach the customer to offer her opportunity to make payments at the end of the month and make payment arrangements to catch up over the next several months without penalties or late fees but has been unable to make contact *If payment arrangements are of interest, the customer will have to contact Huntington to make arrangements *Provided Huntington contact information
Dear Ms [redacted] I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated July 23, 2015, regarding your checking account ending in [redacted] held with Huntington National Bank (“Huntington”) Huntington received this complaint for review on July 23, We have verified the following in regards to your checking account: · On Friday July 17, 2015, your account was overdrawn (-$87.02) · On Saturday July 18, you made a mobile deposit at 12:AM for $leaving your account balance negative (-$1.02) Because this deposit was made on Saturday, the deposit was processed on the next business day, Monday July 20, 2015, and released to your account on Tuesday July 21, · On July 20, 2015, a $debit from PAYPAL posted to your checking account making the balance negative (-$33.87) According to our records, when you called our customer service center on July 20, 2015, you were told that, in addition to your $mobile deposit that was made on July 18, 2015, an additional deposit of at least $would be needed to be made before midnight July 20, 2015, to have the overdraft fees waived by our Hour Grace that had been generated on Friday July 17, Because no deposit was made, at the end of the business day on July 20, 2015, your checking account was charged four overdraft fees of $for a total of $ As a courtesy, on July 24, we refunded a total of $in Overdraft Fees to your checking account Please know that case # [redacted] has been filed to dispute the two charges from PAYPAL of $and $that posted to your checking account on July 21, We have verified the dispute form was emailed to you on July 23, This form is required to continue the research for your dispute If you did not receive the email with the dispute form, please contact me to have the form resent If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension *** Sincerely, [redacted]
Closed case with phone call with customer and reflected closing comments on Revdex.com site: -Apologized for any inconvenience Note: shared complaint with phone bank management for coaching -Confirmed her card was part of a merchant compromise and card needed to be closed -Customer confirmed she did not receive replacement card that was sent -Closed replacement card and rushed new card to customer with her preferred PIN and refunded rush fee -Confirmed that as a courtesy we have recently also refunded $in overdraft fees to her account -Provided PRU contact info
Case closed with call to customer: -Apologized for any inconvenience -Informed the customer that, per Huntington policy, when a check is made payable to multiple persons, each person must be present to sign and provide identification for the check to be cashed or deposited -Informed the customer that in order to cash a check against their account, the account must have the available balance to cover the amount of the checkIf there are not enough funds in the account to cover the check or if the account is negative, then the check must be deposited -Confirmed that both parties listed on the check presented their identifications at the banking office and signed the check in person on 3/10/ -Explained that a hold was placed on his deposit of $on 3/10/and it was scheduled to expire on 3/18/ -Informed the customer that, as a courtesy, the holds department lifted the hold on 3/14/and the funds were now available -Explained that holds may be placed on deposits for up to business days, as described in the account disclosures that were provided at the time of account opening -Provided PRU contact information if the customer has further questions or concerns
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me They have given me a promotional offer as a courtesy and I am going to call and thank themThank you for your help!!!Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding [redacted] , which we received on November 20, 2017, forreview.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Telephone call to/from customer:*Customer advised, he can't be sure his credit was affected by this transaction.*Advised, we cannot refund the requested $because the transaction detail provided by the customer shows a credit and a debit *Advised, since fees have been reimbursed, there is no credit repair necessary, there is nothing more we can offer.*Apologized for any inconvenience this may have caused himHis $fee has already been refunded to his account
Closed case with phone call from customer and closing comments to Revdex.com:-Customer confirmed that the card was delivered by FedEx to her front office and they had not yet notified her of the deliveryNote: her card was part of a merchant compromise and card needed to be closed and new card sentCustomer stated she did not receive replacement cardClosed replacement card and rushed new card to customer with her preferred PIN and refunded rush feeCourtesy refund of $given on 4/15/for compensation and apologized for any inconvenienceProvided PRU contact info
The skip a payment was for November and not October because I paid payments one for September and one for October and the to have the extensionHe will be hearing from the Attorney Generals Office Regards, [redacted] ***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on September 25, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Subject: FW: You have a new message from the Revdex.com of Central Ohio complaint # [redacted] We are still in the process of researching this issuePlease extendThank you
Dear Revdex.com/: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on August 18, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National Bank Customer Advocacy Team EA1WP.OBox Columbus, Ohio August 7, Revdex.com DUBLIN RDCOLUMBUS OH Re: Revdex.com Case Huntington Case #: Dear Catherine McLaughlin: Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on August 1, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding T [redacted] , which we received on December 28, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted T [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
Dear Ms [redacted] : I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated October 28, 2015, regarding your checking accounts ending in [redacted] and [redacted] held with Huntington National Bank (“Huntington”) Huntington received this complaint for review on October 28, We apologize for any inconvenience that you have experienced due to the $ being debited from your checking account ending in [redacted] and being applied to the negative balance owed for your checking account ending in [redacted] on October 27, We have reviewed your accounts and have verified that, on October 27, 2015, we completed a right to set-off from your checking account ending in ***, as your checking account ending in [redacted] had a negative balance owing of - $ A description of our right to set-off was given in the disclosures that were provided to you at the time of account opening Included in your disclosures is a paragraph that states: IF YOU OWE US MONEY: If any of you owe us money which is due, whether jointly with another or individually, you agree that, unless prohibited by law, we may use the money in the account to pay the debt, regardless of the source of the funds in the accountThis is our right to set-off We will not be liable for the dishonor of any check when the dishonor occurs because we set-off a debt against this account You agree to hold us harmless from any claim arising as a result of our exercise of our right of set-off If you have a joint account, each of you also agrees that you are responsible to pay any overdraft created on the account by any of you.Please know that, per the account disclosures that were provided at the time of account opening, Huntington charges $per transaction conducted at non-Huntington ATMs This fee is charged to your checking account once a month The $ NON-HUNTINGTON ATM CASH WITHDRAWAL FEE that posted to your checking account ending in [redacted] on October 27, 2015, was for the non-Huntington cash withdrawal on October 6, The $ NON-HUNTINGTON ATM CASH WITHDRAWAL FEE that posted to your checking account ending in [redacted] on October 27, 2015, was for the five non-Huntington cash withdrawals on October 2, 5, 9, and 16, We have enclosed copies of the checking account statements for your convenience We have verified that, as of November 2, 2015, the current balance of your checking account ending in [redacted] is $and your checking account ending in [redacted] currently is owing a balance of (-$21.81) Please be aware that if your account remains in a negative status as it has been that there may be ramifications such as account closure, negative reporting to Chex Systems and also further collections efforts through third party collection agencies retained by the Huntington National Bank You may contact our Customer Assistance Team at ###-###-#### to discuss possible repayment options or make a deposit at your local banking office If you have additional questions, please feel free to call me directly at ###-###-#### or at ###-###-####, extension ***We appreciate your business and the opportunity to address your concerns Sincerely, John W [redacted] ***
[redacted] Dear [redacted] ***:I'm writing in response to your complaint filed with the Consumer Financial Protection Bureau("CFPB"), the Revdex.com ("Revdex.com") and to follow up to your recent call to ourHuntington Customer Service Center regarding a promotional offer for opening a new checkingaccount.I have reviewed your concerns and found that you initially opened your account through ourHuntington website on April 27, In your complaint you state that you received apromotional offer in the mail offering $if you opened a checking account and set updirect deposit, and that the Branch Employee was unable to locate this promotional code for youWe were unable to find an online promotional offer in the amount of $during the time ofthe opening process of your account, which resulted in no promotional codes being claimed toyour accountAfter further review of this matter, we determined that a promotional code waspreviously mailed to you in the amount of $Per the bonus addendum, the requirementsfor this promotion included the following:To receive the $promotional offer the following must have been completed;-Open a new, qualifying Huntington Checking Account, Huntington CheckingAccount, or PCA Checking Account during the promotional period that falls betweenJuly and November 24,2015.-Make at least $in "New Money" deposits within (sixty) days of your accountopeningDeposit must be "new money" to Huntington.According to our records, you met the second requirement of at least $1,in deposits withinthe first days of opening the account, but you did not open the qualifying checking account.We found that you opened a Huntington Asterisk Free Checking Account instead of aHuntington Checking Account, Huntington Checking Account, or a Huntington PCAChecking Account,As a courtesy, we provided you the promotional offer as you met the deposit requirementThepromotional offer was deposited to your account ending in on October 27, 2015, in theamount of $I have enclosed a copy of the bonus addendum for you to review and keepfor your records.I sincerely apologize for any inconvenience or delay you experienced during this process.Providing you with an excellent Huntington experience is our goalPlease know that thecomments you provided have been heard and fowarded to appropriate level of management soany necessary enhancements can be made.If you have further comments or questions, you're welcome to call me directly at ###-###-####or at ###-###-####, extension ***, and I'll be happy to assist you.Sincerely,Adrianne P***Customer Advocacy Team [redacted]
Dear Mr [redacted] I'm writing in response to your concerns addressed with the Revdex.com ("Revdex.com") datedFebruary 3, 201, regarding your accounts held with Huntington National Bank ("Huntington").Huntington received this complaint for review on February 2016.Per our Agreement and Disclosure of Account Terms and Rules and Regulations we exercised our right to close your Huntington accountsYour accounts were closed on February with a balance of $in your checking account and a zero balance in your savings accountEnclosedplease find a check in the amount of $40, which re presents your closing balance.Mr***I do apologize for any inconvenience this matter may have caused you and for any delays in closing your accountsIf you have questionsyou're welcome to call me directly at 614-1-or ###-###-#### extension [redacted] SincerelySue R [redacted]
Case closed with a letter to the customer apologizing for any inconvenience caused by the described matter *Huntington explained to the customer that representatives have been calling because the mortgage payments are being made late every monthA reminder call is made in an effort to prevent late charges from being assessed to the customer’s account *Huntington apologizes if the customer was disturbed by the calls *Huntington has advised the Collections team to discontinue calls to the customerGoing forward the customer will receive notices by mail only *A copy of the original Note was enclosed with the letter as a courtesy for the customerThe Note indicates that payments are due on the first of each month and late after the fifteenthA late fee is assessed if not paid within the grace periodIn the last year, the customer’s payments have been made after the grace period of the months *Huntington has received the May payment on May 29, A late charge was assessed since the payment was not made within grace periodThe account is now due for the June paymentIn essence, the customer is paying the account a month late Huntington has attempted to reach the customer to offer her opportunity to make payments at the end of the month and make payment arrangements to catch up over the next several months without penalties or late fees but has been unable to make contact *If payment arrangements are of interest, the customer will have to contact Huntington to make arrangements *Provided Huntington contact information
Dear Ms [redacted] I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated July 23, 2015, regarding your checking account ending in [redacted] held with Huntington National Bank (“Huntington”) Huntington received this complaint for review on July 23, We have verified the following in regards to your checking account: · On Friday July 17, 2015, your account was overdrawn (-$87.02) · On Saturday July 18, you made a mobile deposit at 12:AM for $leaving your account balance negative (-$1.02) Because this deposit was made on Saturday, the deposit was processed on the next business day, Monday July 20, 2015, and released to your account on Tuesday July 21, · On July 20, 2015, a $debit from PAYPAL posted to your checking account making the balance negative (-$33.87) According to our records, when you called our customer service center on July 20, 2015, you were told that, in addition to your $mobile deposit that was made on July 18, 2015, an additional deposit of at least $would be needed to be made before midnight July 20, 2015, to have the overdraft fees waived by our Hour Grace that had been generated on Friday July 17, Because no deposit was made, at the end of the business day on July 20, 2015, your checking account was charged four overdraft fees of $for a total of $ As a courtesy, on July 24, we refunded a total of $in Overdraft Fees to your checking account Please know that case # [redacted] has been filed to dispute the two charges from PAYPAL of $and $that posted to your checking account on July 21, We have verified the dispute form was emailed to you on July 23, This form is required to continue the research for your dispute If you did not receive the email with the dispute form, please contact me to have the form resent If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension *** Sincerely, [redacted]
Huntington contacted our customer directly to review his text alerts, and provide information about his account and the Hour Grace service
Closed case with phone call with customer and reflected closing comments on Revdex.com site: -Apologized for any inconvenience Note: shared complaint with phone bank management for coaching -Confirmed her card was part of a merchant compromise and card needed to be closed -Customer confirmed she did not receive replacement card that was sent -Closed replacement card and rushed new card to customer with her preferred PIN and refunded rush fee -Confirmed that as a courtesy we have recently also refunded $in overdraft fees to her account -Provided PRU contact info
Case closed with call to customer: -Apologized for any inconvenience -Informed the customer that, per Huntington policy, when a check is made payable to multiple persons, each person must be present to sign and provide identification for the check to be cashed or deposited -Informed the customer that in order to cash a check against their account, the account must have the available balance to cover the amount of the checkIf there are not enough funds in the account to cover the check or if the account is negative, then the check must be deposited -Confirmed that both parties listed on the check presented their identifications at the banking office and signed the check in person on 3/10/ -Explained that a hold was placed on his deposit of $on 3/10/and it was scheduled to expire on 3/18/ -Informed the customer that, as a courtesy, the holds department lifted the hold on 3/14/and the funds were now available -Explained that holds may be placed on deposits for up to business days, as described in the account disclosures that were provided at the time of account opening -Provided PRU contact information if the customer has further questions or concerns
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me They have given me a promotional offer as a courtesy and I am going to call and thank themThank you for your help!!!Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding [redacted] , which we received on November 20, 2017, forreview.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Telephone call to/from customer:*Customer advised, he can't be sure his credit was affected by this transaction.*Advised, we cannot refund the requested $because the transaction detail provided by the customer shows a credit and a debit *Advised, since fees have been reimbursed, there is no credit repair necessary, there is nothing more we can offer.*Apologized for any inconvenience this may have caused himHis $fee has already been refunded to his account
Closed case with phone call from customer and closing comments to Revdex.com:-Customer confirmed that the card was delivered by FedEx to her front office and they had not yet notified her of the deliveryNote: her card was part of a merchant compromise and card needed to be closed and new card sentCustomer stated she did not receive replacement cardClosed replacement card and rushed new card to customer with her preferred PIN and refunded rush feeCourtesy refund of $given on 4/15/for compensation and apologized for any inconvenienceProvided PRU contact info
I could not be happier with the prompt, courteous, and helpful response by HuntingtonThank you so much! Regards, [redacted] ***
The skip a payment was for November and not October because I paid payments one for September and one for October and the to have the extensionHe will be hearing from the Attorney Generals Office Regards, [redacted] ***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on September 25, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Subject: FW: You have a new message from the Revdex.com of Central Ohio complaint # [redacted] We are still in the process of researching this issuePlease extendThank you