The Huntington National Bank Priority Response Unit, [redacted] P O Box Columbus, OH February 18, [redacted] Huntington Case # [redacted] Revdex.com Case # [redacted] Dear Mr [redacted] : I am writing in response to your complaint that was posted to the Revdex.com’s website in regards to your concerns about your checking account ending in [redacted] that was opened on August 31, Huntington received this matter for review on February 12, I have attempted to contact you by telephone, however, I have been unable to reach you As a courtesy, on February 18, 2016, we refunded the one Returned NSF Item Fee of $37.50, two Overdraft Fees of $and the three Extended Overdraft Fees of $that posted to your checking account between January 28, 2016, and February 16, 2016, for a total courtesy refund of $ Please note the following information about Hour Grace®: When you overdraw your checking account, Hour Grace® gives you until the financial cut-off time on the next business day to make a deposit to cover the overdraft amount, plus any current amounts that must be paidYou need to deposit enough to bring your account balance to at least (-$4.99)Of course, if you can get your balance out of the negative, please doBut we give you a $cushion in case you can’t quite make it all the way Example: If the account is overdrawn by $100, and a transaction for $will post to your account on the same day, a $deposit must be made by the cut-off time A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-off time on the next business dayFinancial cut-off times vary based on how/where you make the deposit • Each branch has a local cut-off time posted • ATM, Online Banking or Telephone Banking transfer - Before 11:p.m For more information and examples regarding 24-Hour Grace® please visit our website at www.huntington.com/grace/ Please note the following information about electronic debit return fees: • The electronic debit initiated on your account was returned because there was not enough money in your account to cover the electronic debit when it was presented to us for paymentEach time we get an electronic debit presented for payment that exceeds the account balance, the decision is made whether to return it or pay itPlease note that this decision to return or pay the debit is based on customer history, amount of the check, the account balance, and past and present bankruptcies • If an electronic debit is returned because there is not enough money in the account to cover it, the debit amount is not deducted from the account, and no overdraft occursFor example, a customer’s checking account balance is currently $50, and an electronic debit for $is presented to us for paymentIf we return the debit instead of paying it, this account balance stays at $and there is no account overdraftReturned items are subject to a fee • If we pay it, the electronic debit amount is deducted from the account, causing an overdraft24-Hour Grace™ applies only when we pay the debit and an overdraft occursIn that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee(In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.) We have confirmed that on September 2, 2015, you elected to be optof having everyday Check card and ATM transactions to be paid on your accountIf you would like to change this election, you can do so through your online banking Please see the following details for your account: A review of your account activity on January 27, 2016, shows a beginning balance of -$ Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance -$ [redacted] CABLE $NO Item Returned Unpaid/$Fee Charged -$ As the electronic payment was returned on January 27, 2016, the Returned NSF Item Fee of $posted to your checking account on January 28, A review of your account activity on February 5, 2016, shows a beginning balance of $ Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance $ [redacted] $NO Item Paid/Account Overdrawn/$Fee Charged -$ A review of your account activity on February 8, 2016, shows a beginning balance of -$ Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance -$ [redacted] $NO Item Paid/Account Overdrawn/$Fee Charged -$ -$OVERDRAFT FEE (2/5/16) NA -$ The Overdraft Fee of $posted to your checking account on February 9, Please know that Huntington offers text banking and text and email alerts to help manage your accountsMore information regarding these services can be found on your online banking homepage If you have additional questions, please feel free to call me directly at ###-###-#### or at ###-###-####, extension ***We appreciate your business and the opportunity to address your concerns
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Ms [redacted] which we received on March 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was NOT contacted by Huntington by phone, email, or U.SMailTherefore, I am still seeking a reimbursement of $for two fees charged unnecessarily Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 29, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us, which we received on October 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted the customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on April 22, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[redacted] February 1, [redacted] Re: [redacted] [redacted] Dear [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 1, 2017, for review Please accept this correspondence as our confirmation that we have again completed a review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Good afternoon Ms [redacted] , The Huntington National Bank (“Huntington”) is responding to your telephone call to our Phone Bank customer service on April 21, 2016, as well as your complaint filed with the Revdex.com (Revdex.com) on April 21, 2016, regarding the overdraft fees on your accountI have attempted to contact you by telephone; however, regretfully I have not been successful in reaching youHuntington has completed a review of this matter and we have found that your account has had one hundred and eleven (111) items paid into overdraft in the last months; one hundred and eight (108) of those fees were waived with 24Hour Grace® and three (3) of the fees were refundedPlease note the bank systematically evaluates your ability to overdraft based on a variety of factors such as tenure, deposit frequency, overdraft history, bankruptcy history, etcIf you refer to the Hour Grace® disclosures, you will find that allowing a consumer to overdraw an account is at the bank’s discretionWe understand there may be circumstances that cause you to overdraw your account; that is why we want to again provide you with details on overdraft, including options, tools, and services to make the most of your accountThe best way to ensure that you have the correct balance on your account is by using the check register provided in each check orderTools and Services to Consider Huntington offers several tools and services to help you manage your money and avoid return fees such as: Overdraft Protection, Alerts, and Online & Mobile Banking, including email and text alerts that can give you more immediate account information including balancesPlease remember, Huntington’s 24-Hour Grace® feature applies only after we allow a transaction to go through that overdraws your accountHowever, if a deposit is not made within the time permitted, the overdraft fee is charged to your account; copies of your disclosures are available upon requestFor Additional Assistance Please visit huntington.com, call ########### or visit a local branchWe deeply regret that you were not satisfied with your experience and apologize for any confusion this matter may have causedAs a onetime courtesy we have refunded two of your overdraft fees in the amount of $If you have any further concerns, you are welcome to contact me directly at ###-###-#### or ###-###-####
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your Huntington debit card disputesHuntington received this matter for review on November 30, We received your requests to research transactions you stated were unauthorized on your checking account ending in [redacted] There were four disputes that were entered on your behalf under reference numbers [redacted] , [redacted] The debit card ending in ***, which was related to your disputes, was closed on October 29, 2015, when you contacted Huntington by phone and a new debit card was ordered that same dayI have confirmed that your new debit card, ending in ***, was received and activated on November 4, Please note the following regarding case [redacted] : • On October 29, 2015, the debit card dispute case was initiated incorrectly as the transactions provided in the case notes did not match the transactions provided on your Cardholder Statement of Dispute form o The case included ten (10) transactions in the amounts of $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $8.66, $48.66, $and $ but your dispute form included only six (6) transactions in the amounts of $8.66, $48.66, $37.06, $274.78, $and $ • Upon review of your dispute on November 5, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly o Our Check Card Operations Department sent a letter informing you of the denial on this same date Please note the following regarding case [redacted] : • On November 9, 2015, we received your request to again review and dispute transactions you maintained were fraudulent • As there was no Cardholder Statement of Dispute form provided, we reviewed the nine (9) transactions provided in the case notes in the amounts of: $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $48.66, $and $ • Upon review of your dispute on November 13, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly o Our Check Card Operations Department sent a letter informing you of the denial on this same date Please note the following regarding case [redacted] •This case was closed with no action on November 13, as it appeared to be a duplicate to case [redacted] Please note the following regarding case [redacted] : • On November 30, 2015, we received your request to again review and dispute transactions you maintained were fraudulent o This case included the original six (6) transactions provided on your Cardholder Statement of Dispute form • Upon review of your dispute on December 2, 2015, it was found that the merchant, Auto Fit Inc., had issued a credit to your account of $on November 3, o Our Check Card Operations Department sent a letter informing you of the merchant credit on this same date • The remaining five (5) transactions in dispute in the amounts of: $13.66, $37.06, $55.13, $and $were credited to your checking account as final credit in the amount of $ o Please note, the transaction of $8.66, from the merchant The Back Nine, posted to the account for an amount of $and was included in the final credit o Our Check Card Operations Department sent a letter informing you of the credit on this same date • No fees were incurred as a result of the transactions in dispute Please know, the information used to review your debit card transactions was electronic and thus there is no paper documentation related to this matterWe apologize for the inconvenience and customer service experience described and have shared this information with the appropriate level of management for coaching and improvement opportunities Thank you for your patience while we worked to resolve this concernWe value your feedbackIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you Sincerely, Casey JS [redacted]
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on May 08, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on July 18, 2017, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe complaint you forwarded to us regarding [redacted] ***, which we received on November 30, 2016for review.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I feel the phone call from them was a complete bull crap of a callIt was not worth my time and it was just a lot of hot air being blown about we are sorry and it’s understandable that you where upset and blah blah blahRegards, [redacted] ***
[redacted] August 14, [redacted] [redacted] [redacted] ** [redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on August 11, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
I have two accounts and I transferred funds on the day it was overdrawn and it automatically changed the date of transfer but I should not have been overdrawn as I transferred before it was because of grace periodI insist on getting my back as I did make sure it was not overdrawn had I known there was a time of day issue I would have made a cash depositThe I transferred over should have been sufficient but due to some sort of time of day it changed the date of transfer to next dayThis should not be and it was in timePlease refund me my money Regards, [redacted] ***
I am writing in response to your written correspondence addressed to the Revdex.com (“Revdex.com”) regarding a deposit made to your Huntington checking account ending in ***Huntington received this matter for review on October 11, I apologize for any inconvenience this matter may have caused you and the customer service experience you described Please be assured that your comments have been shared with the appropriate level of management for any possible coaching and improvement opportunitiesWe value your business as a Huntington customer and appreciate your feedback.We have completed a thorough review of this matterThrough our research, we were able to confirm the following information: On Friday, September 18, 2015, you visited our Woodsdale banking office in Wheeling, West Virginia and requested to deposit two (2) checks and receive cash back from the deposit The two (2) checks were made payable to you in the amounts of $and $which totaled $ Our transaction journal indicates that $was deposited to your account and you received $cash back (in hand) On September 23, 2015, after reviewing the cash drawer at the end of the business day, it was determined that the $was provided to you in quarters and the $was debited from your checking account On September 25, 2015, you initiated research case number [redacted] at our Mall Ring banking office in StClairsville, Ohio indicating that you did not receive full credit for your deposit as the amount of the deposit should have been $ As you requested, our Security Department has reviewed the camera footage during the time of your deposit and determined that an envelope containing cash was provided to you at that timeYour research case was closed on September 29, 2015.I apologize that we are unable to provide your desired resolutionIf I may be of further assistance to you, please feel free to contact me directly at ###-###-#### or ###-###-####, extension ***
Telephone call to customer explained the following:-Explained to the customer the different ways they may have received a return fee; 1) Opted Out for Overdraft Options for Checks, Electronic Payments and Transfers -Ensured the customer understands their overdraft options (opt in / opt out) and the choices they’ve made.-Explained the various alerts Huntington offers to help prevent return fees.-Ensured customers understand how 24-Hour Grace® only works for overdrafts and not for returned transactions-Explained that 24-Hour Grace applies only after Huntington allowed a transaction to go through that overdraws the customer’s accountReturn Fees are a result of returning a transaction that did not go through.-Ensured the customer understands their overdraft protection options.- Suggested text alerts- Refunded fees as a courtesy- Provided PRU contact information
The Huntington National Bank Priority Response Unit, [redacted] P O Box Columbus, OH February 18, [redacted] Huntington Case # [redacted] Revdex.com Case # [redacted] Dear Mr [redacted] : I am writing in response to your complaint that was posted to the Revdex.com’s website in regards to your concerns about your checking account ending in [redacted] that was opened on August 31, Huntington received this matter for review on February 12, I have attempted to contact you by telephone, however, I have been unable to reach you As a courtesy, on February 18, 2016, we refunded the one Returned NSF Item Fee of $37.50, two Overdraft Fees of $and the three Extended Overdraft Fees of $that posted to your checking account between January 28, 2016, and February 16, 2016, for a total courtesy refund of $ Please note the following information about Hour Grace®: When you overdraw your checking account, Hour Grace® gives you until the financial cut-off time on the next business day to make a deposit to cover the overdraft amount, plus any current amounts that must be paidYou need to deposit enough to bring your account balance to at least (-$4.99)Of course, if you can get your balance out of the negative, please doBut we give you a $cushion in case you can’t quite make it all the way Example: If the account is overdrawn by $100, and a transaction for $will post to your account on the same day, a $deposit must be made by the cut-off time A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-off time on the next business dayFinancial cut-off times vary based on how/where you make the deposit • Each branch has a local cut-off time posted • ATM, Online Banking or Telephone Banking transfer - Before 11:p.m For more information and examples regarding 24-Hour Grace® please visit our website at www.huntington.com/grace/ Please note the following information about electronic debit return fees: • The electronic debit initiated on your account was returned because there was not enough money in your account to cover the electronic debit when it was presented to us for paymentEach time we get an electronic debit presented for payment that exceeds the account balance, the decision is made whether to return it or pay itPlease note that this decision to return or pay the debit is based on customer history, amount of the check, the account balance, and past and present bankruptcies • If an electronic debit is returned because there is not enough money in the account to cover it, the debit amount is not deducted from the account, and no overdraft occursFor example, a customer’s checking account balance is currently $50, and an electronic debit for $is presented to us for paymentIf we return the debit instead of paying it, this account balance stays at $and there is no account overdraftReturned items are subject to a fee • If we pay it, the electronic debit amount is deducted from the account, causing an overdraft24-Hour Grace™ applies only when we pay the debit and an overdraft occursIn that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee(In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.) We have confirmed that on September 2, 2015, you elected to be optof having everyday Check card and ATM transactions to be paid on your accountIf you would like to change this election, you can do so through your online banking Please see the following details for your account: A review of your account activity on January 27, 2016, shows a beginning balance of -$ Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance -$ [redacted] CABLE $NO Item Returned Unpaid/$Fee Charged -$ As the electronic payment was returned on January 27, 2016, the Returned NSF Item Fee of $posted to your checking account on January 28, A review of your account activity on February 5, 2016, shows a beginning balance of $ Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance $ [redacted] $NO Item Paid/Account Overdrawn/$Fee Charged -$ A review of your account activity on February 8, 2016, shows a beginning balance of -$ Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance -$ [redacted] $NO Item Paid/Account Overdrawn/$Fee Charged -$ -$OVERDRAFT FEE (2/5/16) NA -$ The Overdraft Fee of $posted to your checking account on February 9, Please know that Huntington offers text banking and text and email alerts to help manage your accountsMore information regarding these services can be found on your online banking homepage If you have additional questions, please feel free to call me directly at ###-###-#### or at ###-###-####, extension ***We appreciate your business and the opportunity to address your concerns
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Ms [redacted] which we received on March 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was NOT contacted by Huntington by phone, email, or U.SMailTherefore, I am still seeking a reimbursement of $for two fees charged unnecessarily Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 29, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us, which we received on October 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted the customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on April 22, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[redacted] February 1, [redacted] Re: [redacted] [redacted] Dear [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 1, 2017, for review Please accept this correspondence as our confirmation that we have again completed a review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Good afternoon Ms [redacted] , The Huntington National Bank (“Huntington”) is responding to your telephone call to our Phone Bank customer service on April 21, 2016, as well as your complaint filed with the Revdex.com (Revdex.com) on April 21, 2016, regarding the overdraft fees on your accountI have attempted to contact you by telephone; however, regretfully I have not been successful in reaching youHuntington has completed a review of this matter and we have found that your account has had one hundred and eleven (111) items paid into overdraft in the last months; one hundred and eight (108) of those fees were waived with 24Hour Grace® and three (3) of the fees were refundedPlease note the bank systematically evaluates your ability to overdraft based on a variety of factors such as tenure, deposit frequency, overdraft history, bankruptcy history, etcIf you refer to the Hour Grace® disclosures, you will find that allowing a consumer to overdraw an account is at the bank’s discretionWe understand there may be circumstances that cause you to overdraw your account; that is why we want to again provide you with details on overdraft, including options, tools, and services to make the most of your accountThe best way to ensure that you have the correct balance on your account is by using the check register provided in each check orderTools and Services to Consider Huntington offers several tools and services to help you manage your money and avoid return fees such as: Overdraft Protection, Alerts, and Online & Mobile Banking, including email and text alerts that can give you more immediate account information including balancesPlease remember, Huntington’s 24-Hour Grace® feature applies only after we allow a transaction to go through that overdraws your accountHowever, if a deposit is not made within the time permitted, the overdraft fee is charged to your account; copies of your disclosures are available upon requestFor Additional Assistance Please visit huntington.com, call ########### or visit a local branchWe deeply regret that you were not satisfied with your experience and apologize for any confusion this matter may have causedAs a onetime courtesy we have refunded two of your overdraft fees in the amount of $If you have any further concerns, you are welcome to contact me directly at ###-###-#### or ###-###-####
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your Huntington debit card disputesHuntington received this matter for review on November 30, We received your requests to research transactions you stated were unauthorized on your checking account ending in [redacted] There were four disputes that were entered on your behalf under reference numbers [redacted] , [redacted] The debit card ending in ***, which was related to your disputes, was closed on October 29, 2015, when you contacted Huntington by phone and a new debit card was ordered that same dayI have confirmed that your new debit card, ending in ***, was received and activated on November 4, Please note the following regarding case [redacted] : • On October 29, 2015, the debit card dispute case was initiated incorrectly as the transactions provided in the case notes did not match the transactions provided on your Cardholder Statement of Dispute form o The case included ten (10) transactions in the amounts of $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $8.66, $48.66, $and $ but your dispute form included only six (6) transactions in the amounts of $8.66, $48.66, $37.06, $274.78, $and $ • Upon review of your dispute on November 5, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly o Our Check Card Operations Department sent a letter informing you of the denial on this same date Please note the following regarding case [redacted] : • On November 9, 2015, we received your request to again review and dispute transactions you maintained were fraudulent • As there was no Cardholder Statement of Dispute form provided, we reviewed the nine (9) transactions provided in the case notes in the amounts of: $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $48.66, $and $ • Upon review of your dispute on November 13, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly o Our Check Card Operations Department sent a letter informing you of the denial on this same date Please note the following regarding case [redacted] •This case was closed with no action on November 13, as it appeared to be a duplicate to case [redacted] Please note the following regarding case [redacted] : • On November 30, 2015, we received your request to again review and dispute transactions you maintained were fraudulent o This case included the original six (6) transactions provided on your Cardholder Statement of Dispute form • Upon review of your dispute on December 2, 2015, it was found that the merchant, Auto Fit Inc., had issued a credit to your account of $on November 3, o Our Check Card Operations Department sent a letter informing you of the merchant credit on this same date • The remaining five (5) transactions in dispute in the amounts of: $13.66, $37.06, $55.13, $and $were credited to your checking account as final credit in the amount of $ o Please note, the transaction of $8.66, from the merchant The Back Nine, posted to the account for an amount of $and was included in the final credit o Our Check Card Operations Department sent a letter informing you of the credit on this same date • No fees were incurred as a result of the transactions in dispute Please know, the information used to review your debit card transactions was electronic and thus there is no paper documentation related to this matterWe apologize for the inconvenience and customer service experience described and have shared this information with the appropriate level of management for coaching and improvement opportunities Thank you for your patience while we worked to resolve this concernWe value your feedbackIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you Sincerely, Casey JS [redacted]
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on May 08, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on July 18, 2017, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe complaint you forwarded to us regarding [redacted] ***, which we received on November 30, 2016for review.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I feel the phone call from them was a complete bull crap of a callIt was not worth my time and it was just a lot of hot air being blown about we are sorry and it’s understandable that you where upset and blah blah blahRegards, [redacted] ***
The gentleman told me my $would be released to me but that hasn't happened
[redacted] August 14, [redacted] [redacted] [redacted] ** [redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on August 11, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
I dont have to pay for something that was your fault and now I cant have a bank accountI want this settled now Regards, [redacted] ***
I have two accounts and I transferred funds on the day it was overdrawn and it automatically changed the date of transfer but I should not have been overdrawn as I transferred before it was because of grace periodI insist on getting my back as I did make sure it was not overdrawn had I known there was a time of day issue I would have made a cash depositThe I transferred over should have been sufficient but due to some sort of time of day it changed the date of transfer to next dayThis should not be and it was in timePlease refund me my money Regards, [redacted] ***
I am writing in response to your written correspondence addressed to the Revdex.com (“Revdex.com”) regarding a deposit made to your Huntington checking account ending in ***Huntington received this matter for review on October 11, I apologize for any inconvenience this matter may have caused you and the customer service experience you described Please be assured that your comments have been shared with the appropriate level of management for any possible coaching and improvement opportunitiesWe value your business as a Huntington customer and appreciate your feedback.We have completed a thorough review of this matterThrough our research, we were able to confirm the following information: On Friday, September 18, 2015, you visited our Woodsdale banking office in Wheeling, West Virginia and requested to deposit two (2) checks and receive cash back from the deposit The two (2) checks were made payable to you in the amounts of $and $which totaled $ Our transaction journal indicates that $was deposited to your account and you received $cash back (in hand) On September 23, 2015, after reviewing the cash drawer at the end of the business day, it was determined that the $was provided to you in quarters and the $was debited from your checking account On September 25, 2015, you initiated research case number [redacted] at our Mall Ring banking office in StClairsville, Ohio indicating that you did not receive full credit for your deposit as the amount of the deposit should have been $ As you requested, our Security Department has reviewed the camera footage during the time of your deposit and determined that an envelope containing cash was provided to you at that timeYour research case was closed on September 29, 2015.I apologize that we are unable to provide your desired resolutionIf I may be of further assistance to you, please feel free to contact me directly at ###-###-#### or ###-###-####, extension ***
Telephone call to customer explained the following:-Explained to the customer the different ways they may have received a return fee; 1) Opted Out for Overdraft Options for Checks, Electronic Payments and Transfers -Ensured the customer understands their overdraft options (opt in / opt out) and the choices they’ve made.-Explained the various alerts Huntington offers to help prevent return fees.-Ensured customers understand how 24-Hour Grace® only works for overdrafts and not for returned transactions-Explained that 24-Hour Grace applies only after Huntington allowed a transaction to go through that overdraws the customer’s accountReturn Fees are a result of returning a transaction that did not go through.-Ensured the customer understands their overdraft protection options.- Suggested text alerts- Refunded fees as a courtesy- Provided PRU contact information
Fair enoughClose the complaint