Dear Ms [redacted] :I’m writing to respond to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding the service received from the Eastland Banking office as well as your personal and business checking account formerly held with the Huntington National Bank (“Huntington”)I apologize for the inconvenience you may have been causedProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease know that the comments you have provided regarding the Eastland Banking have been heard and forwarded to the appropriate level of management.Per our conversation on February 3, 2016, I found three account in which you were a signorPlease note the following regarding you concerns:Individual Checking AccountOn February 1, 2012, you opened an individual Asterisk Free Checking account ending in [redacted] at the Eastland banking office with David West.This account was closed on October 20, 2014, with an amount owed to Huntington of -$377.59.Business Checking AccountsOn February 2, 2012, a Huntington Community Business Checking account ending in [redacted] in the business name Quality CommCleaning Services LLC was opened at the Groveport banking office.This account was closed on November 24, 2014, with an amount owed to Huntington of -$138.50.On September 15, 2014, a Huntington Community Business Checking account ending in [redacted] in the business name BESA Foundation Incwas opened at the Groveport banking office.This account was closed on December 1, 2014, with an amount owed to Huntington of -$168.87.I have confirmed that you individual checking account ending in with a balance owed of -$was paid in full on December 15, 2015.However, you two business checking accounts ending in [redacted] and ***, closed with an amount owed and these amounts owed are a valid debtPlease contact Apellas collection agency at ###-###-#### to set up payment arrangements.Please note, during our conversation you stated that we would not have opened a check account for you if you had a balance owingAll the accounts were opened prior to an account closing with a balance owedFor your convenience I have enclosed copies of your final statements for each account described.As we discussed, if you have any documentation that you would like for us to review showing that any other amounts owed have been paid, you are welcome to send this information directly to me at the address provided abovePlease be assured that once we receive this information from you, we will review this matter furtherIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted] , and I’ll be happy to assist you.Sincerely,Jessica L***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on November 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever I would hope per the voicemail leftthat honors the promo code that it will be well defined what cumulative money deposits are for any new promo codes made hereafter to this one.I was told by the bank in person prior it was okay as is As stated it must be new money from a non Huntington account per promo offerThis is still upsetting to me as a customer to be told by customer service that ATM deposits are okay.I could have easily deposited non new money this wayI would hope any further promo codes that are offered are disclosed examples of what types of new money and how! This was employment direct deposits which is typical promo code offer allowanceI still feel there are further issues here but was also disclosed that it would be addressed what took place with this offer and customer service
Dear Mr [redacted] : I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in ***Huntington received this matter on February 8, for review It was a pleasure talking with you on the telephone and this letter is a follow up to our conversation According to the information on file, on January 18, you purchased a vehicle at [redacted] ChevroletDuring that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington For your records, we have enclosed a copy of your Huntington Personal Loan AgreementAll of the information about the terms of the contract was provided to you at the time of the saleBy signing the loan agreement form which explained the terms of the loan, we accepted it as your acknowledgement that you reviewed the terms and agreed with them, which includes the verification that the principal balance of the loan is $13, Amount Financed / Principal Amount of the Loan: Please note, the difference between the Amount Financed ($13,040.00) listed on your Personal Loan Agreement and the Principal Amount of the Loan ($13,235.00) is $This is the loan fee Loan Fee: The loan fee listed on this account is $This is shown on the left side of the contract under the “Itemization of amount financed” line #(To us for loan fee)Please note the following: • You have the option to pay this fee “upfront” at the time of the loan closingWhether you pay this fee at the closing or if the fee is included in your Principal Balance of this loan, Huntington is required to show that the fee was paid on line #(Less prepaid finance charge) • On the left side of this contract under “Principal amount of this loan” shows the actual amount of this loan subject to the agreed interest rate If the loan fee is NOT paid “upfront”, the amount shown in the “Principal amount of this loan” will be $more than line #(Amount financed) If the loan fee is paid “upfront”, the amount shown in the “Principal amount of this loan” will match line #(Amount financed) As stated in our telephone conversation, we would be happy to accept a $payment from you and apply it to the loan fee with an effective date of January 18, Mr [redacted] , we sincerely regret any confusion regarding this situationIf you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension ***7)We appreciate your business and the opportunity to address your concerns Sincerely, Bob A***
I did receive in the mail , letter stating that loan was paid in full and sent to the Jefferson county clerks and I went to the Jefferson county clerks office to have the lein removed from title That part was done but no one from Hunington contacted me personally and that's ok And today 11/29/ they sent me a fax stating the loan was paid in full and that fax was requested over a week agoThis is one bank I will never do business with againAs far as I am concerned this file can be closedThank You Revdex.com for your fast response I truly Appreciate it
Case closed with a telephone call to the customer, [redacted] ***: *Confirmed with [redacted] that he had concerns regarding a charge on [redacted] ’s account which he is not a joint account signer*Advised that we are unable to provide any account specific information regarding her account*Reviewed Non-Huntington ATM charges with [redacted] ***Apologized for any inconveniences that the customer may have experienced*Provided the PRU’s contact information for any future concerns
The Huntington National Bank [redacted] [redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on October 10, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
The Huntington National Bank Customer Advocacy Team EA1W [redacted] August 9, Re: Revdex.com Case #: [redacted] Huntington Case #: [redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on August 3, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
*Advised customer that the PCL agreement he signed stated the terms of the loan, including the interest being charged of 4.44%*Advised customer, as an act of good customer service, the interest he would have been charged from 3/30/16-9/30/has been refunded to him in the amount of $by the branch.*Apologized for any misunderstanding
In phone call from business, business stated that the documents consumer sent to Revdex.com in his rejection are the same documents they shared with himBusiness stated they are standing by their original response and response to consumer's rejection and the documentation they provided
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on May1, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on November 4, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Mr***, I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington checking account number ending in [redacted] In October 2013, Huntington was offering an account opening promotion where if you opened a Huntington account, we would credit your account a $bonusOur records show that on October 21, 2013, you opened an “Asterisk Free” checking accountPlease note the following: Huntington’s “Asterisk Free” checking account is an account that offers multiple services with no monthly maintenance feeI have enclosed a copy of the Asterisk-Free Checking account disclosure for your review Asterisk-Free Checking: The “Asterisk-Free Checking Account” disclosures explain the benefits of our Asterisks Free checking accountPlease note that on page 3, Section 4, under “Other Services From Huntington” explains other service provided by Huntington BankThis section explains that our accounts have a $dormant fee Dormant Checking Accounts: A Dormant fee is a per month charge if checking account is inactive for months; waived with a minimum balance of at least $1,or for minor accountsNot charged for accounts in IN and FL Account Notifications: Our records show that when you opened this account on October 21, you were set up for our Online Banking serviceThis service allows you to review your daily activity, account balances and your monthly account statements Our records show that on August 13, 2014, Huntington called your home phone number that you provided to us when you opened the account (###-###-####) and left a message stating that the account was subject to a dormant account feeWe asked you to contact us regarding this matter, but you were unresponsive to our request for a return phone call Mr***, On November 12, Huntington refunded $in dormant account fees as a courtesyNo further courtesy refunds will be offered on this accountIf you have additional questions, please feel free to contact me directly at ###-###-#### or toll free at ###-###-#### Ext ***We appreciate your business and the opportunity to address your concerns Sincerely, Bob A [redacted]
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com and the Federal Reserve which was forwarded to the Consumer Financial Protection Bureau (“CFPB”) regarding your checking account ending in ***We received this matter for review on November 11, You have asked that Huntington respond to you regarding the inquiries made in that letter After a careful review of your concerns my findings reveal that on October 23, 2015, you used the Huntington Bill Pay service to send two payments to [redacted] in the amounts of $and $1,Please know that when using our Bill Pay service you have two options to choose from when setting up a payeeThe two options include “Pay a Person” which will request an account number and routing number to send your funds electronically, the second option is “Pay a Company” which only requests the name, address, and account numberWhen a payee is setup as a company, the first payment is always sent bymail as a physical checkWhen you setup the payee “ [redacted] ” you selected to “Pay a Company” which generated and mailed a physical check Per your conversation with our phone representative on October 26, 2015, you requested a stop payment of the Bill payments that you sent on October 23, You were advised that we charge a $stop payment fee for placing a stop payment on each check and that a research request would be opened to review for a possible waiver of those feesThe phone representative stated that there is no guarantee that the fees would be refunded Per your telephone conversation with our supervisor on November 11, 2015, we refunded one of the stop payment fees in the amount of $31.00, as a courtesyAs an additional courtesy, we have refunded the second stop payment fee in the amount of $ Please accept our sincere apologies for your experienceWe have forwarded your comments to the appropriate level of management for consideration for process improvement and trainingWe are using your comments to improve our processes to avoid experiences such as yours in the future If you have any questions you’re welcome to contact me at ###-###-#### or toll free at ###-###-#### Sincerely, Josh B [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Ms [redacted] which we received on February 28, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
On May 10, at 10:34am, Huntington called Mr [redacted] at the telephone number provided by the Revdex.com complaint case (Number [redacted] ) Please note the following information:*Verified that on March 7, 2016, Mr [redacted] authorized a $debit card transaction at ** [redacted] ***.*Verified that on April 20, 2016, Mr [redacted] closed his checking account ending in at our [redacted] banking officePhone Call:*Stated that on April 25, 2016, Huntington received the $merchandise return refund.*Stated that on April 28, 2016, Huntington sent the funds to the address listed on his profile as per Huntington procedure ( [redacted] ***).*Customer stated that he is in [redacted] until June, and that the mail sent to his [redacted] address is being held for him.*Stated that we could place a stop payment on the check, and send a replacement check to his address in [redacted] *Customer declined and stated that he will wait until he goes back to [redacted] to receive the check.*Apologized for any inconvenience that this matter may have caused.*Provided our direct contact information and asked for a call if there are any further questions or concerns
Dear Ms [redacted] I’m writing in response to your correspondence addressed to the Better Business Bureau (“Revdex.com”) regarding text alerts not received to your checking account ending in [redacted] Huntington received this matter for review on June 9, I apologize for any inconvenience this matter may have caused you Upon review of the account, we can confirm the following information: · You opened your account online, via huntington.com, on August 10, · On that same day, you opted in to our debit overdraft service for debit card transactions and out of the service for all other transactions o This means that even if there is not enough money in your account to cover a debit card transaction presented to us, we may still pay it and cause an overdraft on your account to occur which could result in overdraft fees being charged to your account; while non-debit card transactions such as checks and ACH items would be returned unpaid if there is not enough money in your account to pay the item Please be aware, if a check is returned because there is not enough money in the account to cover it, the check amount is not deducted from the account, and no overdraft occursFor example, a customer’s checking account balance is currently $50, and a check he wrote for $is presented to us for paymentIf we return the check instead of paying it, his account balance stays at $and there is no account overdraft Returned checks are subject to a fee(In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.) Based upon your account elections, 24-Hour Grace™ applies only when we pay a debit card transaction and an overdraft occursIn that case, Huntington gives you the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee · On June 3, 2015, check number in the amount of $was presented for payment and as the available balance of your checking account was $the check was returned unpaid, causing a returned item fee of $to be assessed on June 4, · On June 5, 2015, check number was again presented for payment by the payee and as the available balance of your checking account was (-)$the check was returned unpaid, causing a returned item fee of $to be assessed on June 8, · Our records indicate that you were not enrolled to receive our text and/or email alert service until June 9, There were no prior alert settings nor a prior registered mobile device · You are currently enrolled in our text alerts service; however, you have not selected any alerts to inform you of the account’s activityIn order to select alerts, you will need to log on to your online banking service via huntington.com and click the alerts tab at the top right of the screen o Under that page you can choose specific alerts and save your selections · If you need assistance completing this action, you may contact us at [redacted] hours a day, days a week In the future, please remember that keeping an accurate check register is the best way to avoid overdraft fees and having items returnedTo know whether your account is overdrawn so that you can take advantage of 24-Hour Grace®, you can check your account balance through online banking or you can sign up for email and text alerts to help you monitor your account balance Huntington does offer deposit-to-deposit overdraft protection, which would link a checking account with a savings account to cover any debits that exceed the available funds in your checking account You can visit one of your local branches to receive more information about this service As a courtesy, I refunded $to your checking account on June 12, 2015; this was the total amount of the two (2) returned item fees you were assessed We do appreciate your comments and business as a valued Huntington customerIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted] and I’ll be happy to assist you Sincerely, [redacted] Priority Response Unit
I have filed a complaint with the CFPB, but I am requesting that keep my complaint on file with the Revdex.comI reject the refusal of the Huntington Bank to acknowledge their wrongdoing
a) This information provided by Huntington in this part of their response below is incorrect, in bold:"According to the information on file, on **March 13, 2015, you purchased a vehicle at [redacted] ***During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington."**I purchased my vehicle on May 13, from [redacted] in [redacted] **To me, a pretty important fact to get wrongIndicative of what followsb) I am not questioning or complaining Huntington's right to have the vehicle they are financing be insuredI am questioning the process, and the collusion between Huntington National Bank and Huntington Insurance Center 1) I do not challenge the mail correspondence, yet I do not understand why a) I never received one phone call on this matter prior to being auto enrolled or b) when we did provide proof of insurance on July 24th, (which I believe was left out of their summary), my insurance agent advised they spoke with Huntington and "it was all set"Huntington neglected to inform me or my insurance company that the policy was dated incorrectlyLater, they informed me it was inadequate ( more incorrect info) 2) Regardless of the lack of phone or email correspondence, again I do not challenge their right to have the vehicle insuredI had extenuating personal circumstances arise at time of vehicle purchase that left me traveling and unable to retrieve mail ( not Huntington's problem)I do challenge the obvious collusion, lack of communication and misinformation I have been providedMy allegation of collusion: a) My insurance policy from [redacted] ( attached), covers the vehicle for months at a premium at $Huntington's "insurance" premium is $for the period of 5/13/2015- 7/24/2015, which is appxweeks I am in process of providing the proof that I was actually insured by [redacted] on 5/13/and should have that to Huntington later todayWould like to know if Huntington will then drop their insurance; and refund me the premium? I will in turn drop the complaint.Lack of Communication and Misinformation: b) When I received letter stating payment amount would increase by $dated 8/18/I called support on 8/23/They indicated they saw that I provided proof of insurance on 7/24/2015, but the insurance I provided did not include comprehensive collision, so I was enrolled in their insurance programI requested to speak with a supervisor, and was asked to leave my phone number and someone would get back to me in 2-daysI declined c) I called Monday 8/24/and spoke with support againI was told [redacted] r handled the insurance issues and I could leave her a messageI did [redacted] called me back promptly and said that they do have record of insurance being sent on 7/24/( before their self imposed deadline); and that "there must have been a mix up in faxes, or their system and I would be refunded" the amountsShe said the online banking would be updated to reflect the original payment of $in hours or soI thanked her, and we hung upAt this point, I had planned on withdrawing my complaint as resolved- even though the policy Huntington signed me up for seemed to be or times market value and that did not seem rightWhen I logged on to the Huntington online bank system the next day to make my payment, the system still showed a balance due for August of $This included the $for their insurance policyI called [redacted] back on 8/and left message that I wanted to make my payment of $483;due on 8/and the online system had not been updated as she stated it would beI received a call back from Bob at Huntington to discuss the Revdex.com complaint; and the insurance dueHe advised that the money owed was for the time period of 5/13- 7/and that would not be refunded as [redacted] statedI expressed my extreme displeasure and dissatisfaction, very clearly and franklyEspecially about the lack of communication, and the pricing of the policyI explained if they priced a competitive policy, I would pay and we could be doneAgain, my complaint is not against Huntington for requiring insuranceIt is their process, their miscommunication of information and finally, and most egregious is the amount of the policyIf they had signed me up for a commercially reasonable, market competitive policy; even one that was twice as expensive as my [redacted] policy- I would just pay that and move onAfter the initial lack of communication, (other than postal mail), to enroll their customers in such an expensive policy, that they themselves sell under a different division; which may/may not in fact be in line with their terms and conditions- that is what I am challenging; and would like to warn other consumers about Regards, [redacted] ***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on April 26, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] :I’m writing to respond to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding the service received from the Eastland Banking office as well as your personal and business checking account formerly held with the Huntington National Bank (“Huntington”)I apologize for the inconvenience you may have been causedProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease know that the comments you have provided regarding the Eastland Banking have been heard and forwarded to the appropriate level of management.Per our conversation on February 3, 2016, I found three account in which you were a signorPlease note the following regarding you concerns:Individual Checking AccountOn February 1, 2012, you opened an individual Asterisk Free Checking account ending in [redacted] at the Eastland banking office with David West.This account was closed on October 20, 2014, with an amount owed to Huntington of -$377.59.Business Checking AccountsOn February 2, 2012, a Huntington Community Business Checking account ending in [redacted] in the business name Quality CommCleaning Services LLC was opened at the Groveport banking office.This account was closed on November 24, 2014, with an amount owed to Huntington of -$138.50.On September 15, 2014, a Huntington Community Business Checking account ending in [redacted] in the business name BESA Foundation Incwas opened at the Groveport banking office.This account was closed on December 1, 2014, with an amount owed to Huntington of -$168.87.I have confirmed that you individual checking account ending in with a balance owed of -$was paid in full on December 15, 2015.However, you two business checking accounts ending in [redacted] and ***, closed with an amount owed and these amounts owed are a valid debtPlease contact Apellas collection agency at ###-###-#### to set up payment arrangements.Please note, during our conversation you stated that we would not have opened a check account for you if you had a balance owingAll the accounts were opened prior to an account closing with a balance owedFor your convenience I have enclosed copies of your final statements for each account described.As we discussed, if you have any documentation that you would like for us to review showing that any other amounts owed have been paid, you are welcome to send this information directly to me at the address provided abovePlease be assured that once we receive this information from you, we will review this matter furtherIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted] , and I’ll be happy to assist you.Sincerely,Jessica L***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on November 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever I would hope per the voicemail leftthat honors the promo code that it will be well defined what cumulative money deposits are for any new promo codes made hereafter to this one.I was told by the bank in person prior it was okay as is As stated it must be new money from a non Huntington account per promo offerThis is still upsetting to me as a customer to be told by customer service that ATM deposits are okay.I could have easily deposited non new money this wayI would hope any further promo codes that are offered are disclosed examples of what types of new money and how! This was employment direct deposits which is typical promo code offer allowanceI still feel there are further issues here but was also disclosed that it would be addressed what took place with this offer and customer service
Dear Mr [redacted] : I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in ***Huntington received this matter on February 8, for review It was a pleasure talking with you on the telephone and this letter is a follow up to our conversation According to the information on file, on January 18, you purchased a vehicle at [redacted] ChevroletDuring that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington For your records, we have enclosed a copy of your Huntington Personal Loan AgreementAll of the information about the terms of the contract was provided to you at the time of the saleBy signing the loan agreement form which explained the terms of the loan, we accepted it as your acknowledgement that you reviewed the terms and agreed with them, which includes the verification that the principal balance of the loan is $13, Amount Financed / Principal Amount of the Loan: Please note, the difference between the Amount Financed ($13,040.00) listed on your Personal Loan Agreement and the Principal Amount of the Loan ($13,235.00) is $This is the loan fee Loan Fee: The loan fee listed on this account is $This is shown on the left side of the contract under the “Itemization of amount financed” line #(To us for loan fee)Please note the following: • You have the option to pay this fee “upfront” at the time of the loan closingWhether you pay this fee at the closing or if the fee is included in your Principal Balance of this loan, Huntington is required to show that the fee was paid on line #(Less prepaid finance charge) • On the left side of this contract under “Principal amount of this loan” shows the actual amount of this loan subject to the agreed interest rate If the loan fee is NOT paid “upfront”, the amount shown in the “Principal amount of this loan” will be $more than line #(Amount financed) If the loan fee is paid “upfront”, the amount shown in the “Principal amount of this loan” will match line #(Amount financed) As stated in our telephone conversation, we would be happy to accept a $payment from you and apply it to the loan fee with an effective date of January 18, Mr [redacted] , we sincerely regret any confusion regarding this situationIf you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension ***7)We appreciate your business and the opportunity to address your concerns Sincerely, Bob A***
I did receive in the mail , letter stating that loan was paid in full and sent to the Jefferson county clerks and I went to the Jefferson county clerks office to have the lein removed from title That part was done but no one from Hunington contacted me personally and that's ok And today 11/29/ they sent me a fax stating the loan was paid in full and that fax was requested over a week agoThis is one bank I will never do business with againAs far as I am concerned this file can be closedThank You Revdex.com for your fast response I truly Appreciate it
Case closed with a telephone call to the customer, [redacted] ***: *Confirmed with [redacted] that he had concerns regarding a charge on [redacted] ’s account which he is not a joint account signer*Advised that we are unable to provide any account specific information regarding her account*Reviewed Non-Huntington ATM charges with [redacted] ***Apologized for any inconveniences that the customer may have experienced*Provided the PRU’s contact information for any future concerns
The Huntington National Bank [redacted] [redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on October 10, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
The Huntington National Bank Customer Advocacy Team EA1W [redacted] August 9, Re: Revdex.com Case #: [redacted] Huntington Case #: [redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on August 3, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
*Advised customer that the PCL agreement he signed stated the terms of the loan, including the interest being charged of 4.44%*Advised customer, as an act of good customer service, the interest he would have been charged from 3/30/16-9/30/has been refunded to him in the amount of $by the branch.*Apologized for any misunderstanding
In phone call from business, business stated that the documents consumer sent to Revdex.com in his rejection are the same documents they shared with himBusiness stated they are standing by their original response and response to consumer's rejection and the documentation they provided
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on May1, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on November 4, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Mr***, I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington checking account number ending in [redacted] In October 2013, Huntington was offering an account opening promotion where if you opened a Huntington account, we would credit your account a $bonusOur records show that on October 21, 2013, you opened an “Asterisk Free” checking accountPlease note the following: Huntington’s “Asterisk Free” checking account is an account that offers multiple services with no monthly maintenance feeI have enclosed a copy of the Asterisk-Free Checking account disclosure for your review Asterisk-Free Checking: The “Asterisk-Free Checking Account” disclosures explain the benefits of our Asterisks Free checking accountPlease note that on page 3, Section 4, under “Other Services From Huntington” explains other service provided by Huntington BankThis section explains that our accounts have a $dormant fee Dormant Checking Accounts: A Dormant fee is a per month charge if checking account is inactive for months; waived with a minimum balance of at least $1,or for minor accountsNot charged for accounts in IN and FL Account Notifications: Our records show that when you opened this account on October 21, you were set up for our Online Banking serviceThis service allows you to review your daily activity, account balances and your monthly account statements Our records show that on August 13, 2014, Huntington called your home phone number that you provided to us when you opened the account (###-###-####) and left a message stating that the account was subject to a dormant account feeWe asked you to contact us regarding this matter, but you were unresponsive to our request for a return phone call Mr***, On November 12, Huntington refunded $in dormant account fees as a courtesyNo further courtesy refunds will be offered on this accountIf you have additional questions, please feel free to contact me directly at ###-###-#### or toll free at ###-###-#### Ext ***We appreciate your business and the opportunity to address your concerns Sincerely, Bob A [redacted]
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com and the Federal Reserve which was forwarded to the Consumer Financial Protection Bureau (“CFPB”) regarding your checking account ending in ***We received this matter for review on November 11, You have asked that Huntington respond to you regarding the inquiries made in that letter After a careful review of your concerns my findings reveal that on October 23, 2015, you used the Huntington Bill Pay service to send two payments to [redacted] in the amounts of $and $1,Please know that when using our Bill Pay service you have two options to choose from when setting up a payeeThe two options include “Pay a Person” which will request an account number and routing number to send your funds electronically, the second option is “Pay a Company” which only requests the name, address, and account numberWhen a payee is setup as a company, the first payment is always sent bymail as a physical checkWhen you setup the payee “ [redacted] ” you selected to “Pay a Company” which generated and mailed a physical check Per your conversation with our phone representative on October 26, 2015, you requested a stop payment of the Bill payments that you sent on October 23, You were advised that we charge a $stop payment fee for placing a stop payment on each check and that a research request would be opened to review for a possible waiver of those feesThe phone representative stated that there is no guarantee that the fees would be refunded Per your telephone conversation with our supervisor on November 11, 2015, we refunded one of the stop payment fees in the amount of $31.00, as a courtesyAs an additional courtesy, we have refunded the second stop payment fee in the amount of $ Please accept our sincere apologies for your experienceWe have forwarded your comments to the appropriate level of management for consideration for process improvement and trainingWe are using your comments to improve our processes to avoid experiences such as yours in the future If you have any questions you’re welcome to contact me at ###-###-#### or toll free at ###-###-#### Sincerely, Josh B [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Ms [redacted] which we received on February 28, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
On May 10, at 10:34am, Huntington called Mr [redacted] at the telephone number provided by the Revdex.com complaint case (Number [redacted] ) Please note the following information:*Verified that on March 7, 2016, Mr [redacted] authorized a $debit card transaction at ** [redacted] ***.*Verified that on April 20, 2016, Mr [redacted] closed his checking account ending in at our [redacted] banking officePhone Call:*Stated that on April 25, 2016, Huntington received the $merchandise return refund.*Stated that on April 28, 2016, Huntington sent the funds to the address listed on his profile as per Huntington procedure ( [redacted] ***).*Customer stated that he is in [redacted] until June, and that the mail sent to his [redacted] address is being held for him.*Stated that we could place a stop payment on the check, and send a replacement check to his address in [redacted] *Customer declined and stated that he will wait until he goes back to [redacted] to receive the check.*Apologized for any inconvenience that this matter may have caused.*Provided our direct contact information and asked for a call if there are any further questions or concerns
Dear Ms [redacted] I’m writing in response to your correspondence addressed to the Better Business Bureau (“Revdex.com”) regarding text alerts not received to your checking account ending in [redacted] Huntington received this matter for review on June 9, I apologize for any inconvenience this matter may have caused you Upon review of the account, we can confirm the following information: · You opened your account online, via huntington.com, on August 10, · On that same day, you opted in to our debit overdraft service for debit card transactions and out of the service for all other transactions o This means that even if there is not enough money in your account to cover a debit card transaction presented to us, we may still pay it and cause an overdraft on your account to occur which could result in overdraft fees being charged to your account; while non-debit card transactions such as checks and ACH items would be returned unpaid if there is not enough money in your account to pay the item Please be aware, if a check is returned because there is not enough money in the account to cover it, the check amount is not deducted from the account, and no overdraft occursFor example, a customer’s checking account balance is currently $50, and a check he wrote for $is presented to us for paymentIf we return the check instead of paying it, his account balance stays at $and there is no account overdraft Returned checks are subject to a fee(In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.) Based upon your account elections, 24-Hour Grace™ applies only when we pay a debit card transaction and an overdraft occursIn that case, Huntington gives you the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee · On June 3, 2015, check number in the amount of $was presented for payment and as the available balance of your checking account was $the check was returned unpaid, causing a returned item fee of $to be assessed on June 4, · On June 5, 2015, check number was again presented for payment by the payee and as the available balance of your checking account was (-)$the check was returned unpaid, causing a returned item fee of $to be assessed on June 8, · Our records indicate that you were not enrolled to receive our text and/or email alert service until June 9, There were no prior alert settings nor a prior registered mobile device · You are currently enrolled in our text alerts service; however, you have not selected any alerts to inform you of the account’s activityIn order to select alerts, you will need to log on to your online banking service via huntington.com and click the alerts tab at the top right of the screen o Under that page you can choose specific alerts and save your selections · If you need assistance completing this action, you may contact us at [redacted] hours a day, days a week In the future, please remember that keeping an accurate check register is the best way to avoid overdraft fees and having items returnedTo know whether your account is overdrawn so that you can take advantage of 24-Hour Grace®, you can check your account balance through online banking or you can sign up for email and text alerts to help you monitor your account balance Huntington does offer deposit-to-deposit overdraft protection, which would link a checking account with a savings account to cover any debits that exceed the available funds in your checking account You can visit one of your local branches to receive more information about this service As a courtesy, I refunded $to your checking account on June 12, 2015; this was the total amount of the two (2) returned item fees you were assessed We do appreciate your comments and business as a valued Huntington customerIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted] and I’ll be happy to assist you Sincerely, [redacted] Priority Response Unit
I have filed a complaint with the CFPB, but I am requesting that keep my complaint on file with the Revdex.comI reject the refusal of the Huntington Bank to acknowledge their wrongdoing
a) This information provided by Huntington in this part of their response below is incorrect, in bold:"According to the information on file, on **March 13, 2015, you purchased a vehicle at [redacted] ***During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington."**I purchased my vehicle on May 13, from [redacted] in [redacted] **To me, a pretty important fact to get wrongIndicative of what followsb) I am not questioning or complaining Huntington's right to have the vehicle they are financing be insuredI am questioning the process, and the collusion between Huntington National Bank and Huntington Insurance Center 1) I do not challenge the mail correspondence, yet I do not understand why a) I never received one phone call on this matter prior to being auto enrolled or b) when we did provide proof of insurance on July 24th, (which I believe was left out of their summary), my insurance agent advised they spoke with Huntington and "it was all set"Huntington neglected to inform me or my insurance company that the policy was dated incorrectlyLater, they informed me it was inadequate ( more incorrect info) 2) Regardless of the lack of phone or email correspondence, again I do not challenge their right to have the vehicle insuredI had extenuating personal circumstances arise at time of vehicle purchase that left me traveling and unable to retrieve mail ( not Huntington's problem)I do challenge the obvious collusion, lack of communication and misinformation I have been providedMy allegation of collusion: a) My insurance policy from [redacted] ( attached), covers the vehicle for months at a premium at $Huntington's "insurance" premium is $for the period of 5/13/2015- 7/24/2015, which is appxweeks I am in process of providing the proof that I was actually insured by [redacted] on 5/13/and should have that to Huntington later todayWould like to know if Huntington will then drop their insurance; and refund me the premium? I will in turn drop the complaint.Lack of Communication and Misinformation: b) When I received letter stating payment amount would increase by $dated 8/18/I called support on 8/23/They indicated they saw that I provided proof of insurance on 7/24/2015, but the insurance I provided did not include comprehensive collision, so I was enrolled in their insurance programI requested to speak with a supervisor, and was asked to leave my phone number and someone would get back to me in 2-daysI declined c) I called Monday 8/24/and spoke with support againI was told [redacted] r handled the insurance issues and I could leave her a messageI did [redacted] called me back promptly and said that they do have record of insurance being sent on 7/24/( before their self imposed deadline); and that "there must have been a mix up in faxes, or their system and I would be refunded" the amountsShe said the online banking would be updated to reflect the original payment of $in hours or soI thanked her, and we hung upAt this point, I had planned on withdrawing my complaint as resolved- even though the policy Huntington signed me up for seemed to be or times market value and that did not seem rightWhen I logged on to the Huntington online bank system the next day to make my payment, the system still showed a balance due for August of $This included the $for their insurance policyI called [redacted] back on 8/and left message that I wanted to make my payment of $483;due on 8/and the online system had not been updated as she stated it would beI received a call back from Bob at Huntington to discuss the Revdex.com complaint; and the insurance dueHe advised that the money owed was for the time period of 5/13- 7/and that would not be refunded as [redacted] statedI expressed my extreme displeasure and dissatisfaction, very clearly and franklyEspecially about the lack of communication, and the pricing of the policyI explained if they priced a competitive policy, I would pay and we could be doneAgain, my complaint is not against Huntington for requiring insuranceIt is their process, their miscommunication of information and finally, and most egregious is the amount of the policyIf they had signed me up for a commercially reasonable, market competitive policy; even one that was twice as expensive as my [redacted] policy- I would just pay that and move onAfter the initial lack of communication, (other than postal mail), to enroll their customers in such an expensive policy, that they themselves sell under a different division; which may/may not in fact be in line with their terms and conditions- that is what I am challenging; and would like to warn other consumers about Regards, [redacted] ***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on April 26, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank