Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear [redacted] I am writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your Huntington debit card ending in [redacted] Huntington received this matter for review on August 22, I apologize for any inconvenience this matter may have caused youAfter reviewing your debit card and related checking account (ending in ***), I can provide the following information: You contacted Huntington by phone on July 6, to inform us that you were traveling outside of the United States and would be using your Huntington debit card to make purchases This travel notification was in effect until July 16, There were no holds placed on your debit card nor any declined transactions during this timeframe Your debit card ending in [redacted] was closed on August 4, when you informed our [redacted] banking office that there were fraudulent transactions not authorized or done by you Your new debit card ending in [redacted] was received and activated on August 11, You initiated debit card dispute case number [redacted] on August 6, at our [redacted] banking office indicating that three (3) foreign ATM withdrawals were fraudulent and not authorized or done by you After reviewing the dispute, our Debit Card Operations issued final credit three (3) amounts of $28.56, $and $to your checking account on August 14, Your account was also refunded $0.86, $and $for the foreign transaction fees caused by the transactions being converted into U.Sdollars when posted to your checking account, as well as, three (2) fees of $each because the transactions were completed at a non-Huntington ATM We sent you a confirmation letter via regular U.Smail on this same day to inform you of the credits to your checking account Please be aware, your comments regarding your customer service experience described have been shared with the appropriate levels of banking office management for any possible coaching and improvement opportunities Again, I apologize for any inconvenience this matter may have caused you; however, we are unable to provide any additional compensation for expenses you incurred while travelingIn your complaint, you acknowledged having another method of payment available to youAdditionally, Huntington is permitted to monitor your activity in an effort to protect your funds and prevent fraud Please know that we do appreciate your business and value your opinion as a Huntington customerIf I may be of further assistance to you, please feel free to contact me at ###-###-####, extension [redacted] Sincerely, Casey JS [redacted]
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated June 23, 2015, regarding checking account held with Huntington National Bank (“Huntington”) Huntington received this complaint for review on June 24, We apologize for any inconvenience that you may have experienced caused by check #for $being returned unpaid on June 22, 2015, due to non-sufficient funds As a courtesy, on June 23, 2015, we refunded the $Returned Item Fee that was charged to your checking account on June 23, Please note the following information about electronic debit return fees: Please know that each time we get an electronic debit presented for payment that exceeds the account balance, the decision is made whether to return it or pay itThe decision to return or pay the debit is based on customer history, amount of the check, the account balance, and past and present bankruptcies If we pay it, the electronic debit amount is deducted from the account, causing an overdraft24-Hour Grace™ applies only when we pay the debit and an overdraft occursIn that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee (In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.) If you have any additional questions or concerns, you’re welcome to contact me at (614) 331- [redacted] or 1-800-480-2265, extension ***
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in ***Huntington received this for review on December 28, It was a pleasure discussing this concern via email with you and this letter is a follow up to our conversation On October 16, 2015, our Customer Assistance Team agreed to accept a $payment and apply a loan extension to your loanThe $payment was applied to your September 5, owed payment and the loan extension allowed you to skip your October 5, paymentYour next payment of $was due on November 5, Our records show that the next payment that was made to this account was on December 29, This $payment was applied to the November 5, owed payment We have enclosed a copy of your loan payment history for your reviewIf you feel that this payment history is incorrect, we would be happy to review your payment receipts with you and make any adjustments to your account As you may know, Huntington reports loan information in accordance with the Fair Credit Reporting ActIf you disagree with any information that we are reporting, you have the option of disputing the information with the credit agencies directlyIf you would like to do so, you can contact the credit agencies using the following contact information: Experian TransUnion Equifax P.OBox P.OBox P.OBox Allen TX Chester PA Atlanta GA ###-###-#### ###-###-#### ###-###-#### www experian com www transunion com www equifax com Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give you a free credit report every months if you ask for itYou can obtain a free copy of your credit report at AnnualCreditReport.comIf you would like to do so, you can contact the credit agencies using the following contact information: Annual Credit Report Request Service P.OBox Atlanta, GA 30348- ###-###-#### www annualcreditreport com Ms [redacted] we sincerely regret any confusion regarding this situationAs of today, a $payment is due for your December 5, payment and a $payment is due for your January 5, payment (Total due $497.96)Since a Huntington error was not found, a refund of the late fees will not be offered If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension ***)We appreciate your business and the opportunity to address your concerns Sincerely, Bob A***
Dear Revdex.com/: Biggers Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on March 7, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Karen Smith directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: Miller Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely,The Customer Advocacy Team Huntington National Bank
Closed case with phone call to customer: -Apologized for any inconvenience and thanked him for bring his concern to our attention -Confirmed that lock box has not been used since May -Refunded $1,in lock box fees and $in extended overdraft fees and $in nsf fees due to associate error in not closing lock box when requested -Per customer’s request transferred all refunded fees on account ending in [redacted] to his new account ending in [redacted] and closed old account ending in -Provided PRU contact info for any other questions or concerns
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 13, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National BankCustomer Advocacy Team EA1W[redacted] To Whom it May Concern:Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding [redacted] ***, which we received on September 21, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
The Huntington National Bank [redacted] February 23, [redacted] Dear [redacted] : Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 22, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I don’t have merchandise to returnIf the business is willing to refund the fees due to their mistakes of not reopening the case several times as request, I’m willing to close the the complaintPlease let me know
Dear Mr [redacted] : I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in ***Huntington received this matter on February 2, for review We have attempted to reach you by phone regarding this matter, but have been unsuccessfulPlease know that we have completed a thorough review of this matterPlease note the following: Our records show that you have been making your payments to this loan via a third party Electronic Funds Transfer (“EFT”)Huntington processes the electronic transactions to our customer’s installment loans on the date that they are received When you send a payment via EFT, your financial institution forwards the payment to the Federal Reserve, who then forwards it to HuntingtonWe have reviewed your EFT transactions through our Automated Clearing House warehouse (“ACH”) and have verified that Huntington has processed your payments on the date they were received from the Federal Reserve Transaction Transaction Date ACH Posting Date Amount Received File Date December 2, $December 2, AM Fed File End of day - 12/2/ December 15, $December 15, AM Fed File End of day - 12/15/ January 19, $January 19, AM Fed File End of day - 01/19/ Mr [redacted] , we have enclosed a copy of your loan payment history for your reviewThis history shows that your payments have been received more than days late timesIf you feel that there is an extended delay, please feel free to compare this history with your records at [redacted] Federal Credit UnionYou may also want to discuss [redacted] Federal Credit Union’s policy regarding electronic payments In regards to your comment “Huntington stated that this is for a check”As stated above, these payments were received electronicallyHuntington is not receiving paper check payments to this account We sincerely regret any confusion regarding this situationWe have forwarded your comments to the appropriate level of Huntington management for a review of the recorded telephone conversations for coaching opportunities May – January 2016: Our records show that our Customer Assistance Team left voice messages asking you to contact us to discuss the past due payments to this account February 1, 2016: Since you were unresponsive to our requests to make payment arrangements, Huntington repossessed the collateral for this loan (Toyota Prius)The account was days past due February 2, 2016: Our records show that you contacted our Customer Assistance Team to discuss recovering the vehicleYou agreed to make a payment of $1,($for past due payments and late fees and $for the repossession fee)Huntington verified that the $1,payment was made and released the vehicle back to you Our records show that your next payment is due on February 8, in the amount of $If I may be of further assistance to you, please contact me directly at ###-###-####or Toll Free at ###-###-#### (ask for extension ***)We appreciate your business and the opportunity to respond to your concerns
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on May 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I'm rejecting this response from Huntington Bank for a si for reasonThe letter I received in the mail, I received days after I contacted the Revdex.comHowever, the letter head is dated on the 28thI'm sorry, it doesn't take the mail days to get hereSo to me, all that proves NEGLIGENCE on behalf of Huntington bankThat the only reason they mailed me an official letter was because I contacted the Revdex.com, not before like they're making it appearHow do I know? The stamped envelope has a date on itIt didn't take days to arrive to meIt tool So to be honest, It's a deceptive practice, minor issue or not, It's deceptive and I will be switching banks as soon as possible
It has been explained to the customer that we have had our security specialist review the bank video from the day in question and they have determined that she did not give any cash to the banker nor did she walk up to the teller line during her visit and for this reason the position of The Huntington has not changed and we will not be honoring her request for $Explained that video is proprietary and will not be shared with customer
[redacted] [redacted] Dear [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 13, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to a rebutted complaint you forwarded to us regarding [redacted] , which we received on June 21, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on November 23, 2016, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear [redacted] I am writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your Huntington debit card ending in [redacted] Huntington received this matter for review on August 22, I apologize for any inconvenience this matter may have caused youAfter reviewing your debit card and related checking account (ending in ***), I can provide the following information: You contacted Huntington by phone on July 6, to inform us that you were traveling outside of the United States and would be using your Huntington debit card to make purchases This travel notification was in effect until July 16, There were no holds placed on your debit card nor any declined transactions during this timeframe Your debit card ending in [redacted] was closed on August 4, when you informed our [redacted] banking office that there were fraudulent transactions not authorized or done by you Your new debit card ending in [redacted] was received and activated on August 11, You initiated debit card dispute case number [redacted] on August 6, at our [redacted] banking office indicating that three (3) foreign ATM withdrawals were fraudulent and not authorized or done by you After reviewing the dispute, our Debit Card Operations issued final credit three (3) amounts of $28.56, $and $to your checking account on August 14, Your account was also refunded $0.86, $and $for the foreign transaction fees caused by the transactions being converted into U.Sdollars when posted to your checking account, as well as, three (2) fees of $each because the transactions were completed at a non-Huntington ATM We sent you a confirmation letter via regular U.Smail on this same day to inform you of the credits to your checking account Please be aware, your comments regarding your customer service experience described have been shared with the appropriate levels of banking office management for any possible coaching and improvement opportunities Again, I apologize for any inconvenience this matter may have caused you; however, we are unable to provide any additional compensation for expenses you incurred while travelingIn your complaint, you acknowledged having another method of payment available to youAdditionally, Huntington is permitted to monitor your activity in an effort to protect your funds and prevent fraud Please know that we do appreciate your business and value your opinion as a Huntington customerIf I may be of further assistance to you, please feel free to contact me at ###-###-####, extension [redacted] Sincerely, Casey JS [redacted]
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated June 23, 2015, regarding checking account held with Huntington National Bank (“Huntington”) Huntington received this complaint for review on June 24, We apologize for any inconvenience that you may have experienced caused by check #for $being returned unpaid on June 22, 2015, due to non-sufficient funds As a courtesy, on June 23, 2015, we refunded the $Returned Item Fee that was charged to your checking account on June 23, Please note the following information about electronic debit return fees: Please know that each time we get an electronic debit presented for payment that exceeds the account balance, the decision is made whether to return it or pay itThe decision to return or pay the debit is based on customer history, amount of the check, the account balance, and past and present bankruptcies If we pay it, the electronic debit amount is deducted from the account, causing an overdraft24-Hour Grace™ applies only when we pay the debit and an overdraft occursIn that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee (In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.) If you have any additional questions or concerns, you’re welcome to contact me at (614) 331- [redacted] or 1-800-480-2265, extension ***
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in ***Huntington received this for review on December 28, It was a pleasure discussing this concern via email with you and this letter is a follow up to our conversation On October 16, 2015, our Customer Assistance Team agreed to accept a $payment and apply a loan extension to your loanThe $payment was applied to your September 5, owed payment and the loan extension allowed you to skip your October 5, paymentYour next payment of $was due on November 5, Our records show that the next payment that was made to this account was on December 29, This $payment was applied to the November 5, owed payment We have enclosed a copy of your loan payment history for your reviewIf you feel that this payment history is incorrect, we would be happy to review your payment receipts with you and make any adjustments to your account As you may know, Huntington reports loan information in accordance with the Fair Credit Reporting ActIf you disagree with any information that we are reporting, you have the option of disputing the information with the credit agencies directlyIf you would like to do so, you can contact the credit agencies using the following contact information: Experian TransUnion Equifax P.OBox P.OBox P.OBox Allen TX Chester PA Atlanta GA ###-###-#### ###-###-#### ###-###-#### www experian com www transunion com www equifax com Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give you a free credit report every months if you ask for itYou can obtain a free copy of your credit report at AnnualCreditReport.comIf you would like to do so, you can contact the credit agencies using the following contact information: Annual Credit Report Request Service P.OBox Atlanta, GA 30348- ###-###-#### www annualcreditreport com Ms [redacted] we sincerely regret any confusion regarding this situationAs of today, a $payment is due for your December 5, payment and a $payment is due for your January 5, payment (Total due $497.96)Since a Huntington error was not found, a refund of the late fees will not be offered If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension ***)We appreciate your business and the opportunity to address your concerns Sincerely, Bob A***
Dear Revdex.com/: Biggers Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on March 7, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Karen Smith directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: Miller Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely,The Customer Advocacy Team Huntington National Bank
Huntington Bank has satisfactorily resolved my complaint as of today, December 4, I withdraw my complaintThank you,
Closed case with phone call to customer: -Apologized for any inconvenience and thanked him for bring his concern to our attention -Confirmed that lock box has not been used since May -Refunded $1,in lock box fees and $in extended overdraft fees and $in nsf fees due to associate error in not closing lock box when requested -Per customer’s request transferred all refunded fees on account ending in [redacted] to his new account ending in [redacted] and closed old account ending in -Provided PRU contact info for any other questions or concerns
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 13, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National BankCustomer Advocacy Team EA1W[redacted] To Whom it May Concern:Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding [redacted] ***, which we received on September 21, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
The Huntington National Bank [redacted] February 23, [redacted] Dear [redacted] : Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 22, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I don’t have merchandise to returnIf the business is willing to refund the fees due to their mistakes of not reopening the case several times as request, I’m willing to close the the complaintPlease let me know
Dear Mr [redacted] : I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in ***Huntington received this matter on February 2, for review We have attempted to reach you by phone regarding this matter, but have been unsuccessfulPlease know that we have completed a thorough review of this matterPlease note the following: Our records show that you have been making your payments to this loan via a third party Electronic Funds Transfer (“EFT”)Huntington processes the electronic transactions to our customer’s installment loans on the date that they are received When you send a payment via EFT, your financial institution forwards the payment to the Federal Reserve, who then forwards it to HuntingtonWe have reviewed your EFT transactions through our Automated Clearing House warehouse (“ACH”) and have verified that Huntington has processed your payments on the date they were received from the Federal Reserve Transaction Transaction Date ACH Posting Date Amount Received File Date December 2, $December 2, AM Fed File End of day - 12/2/ December 15, $December 15, AM Fed File End of day - 12/15/ January 19, $January 19, AM Fed File End of day - 01/19/ Mr [redacted] , we have enclosed a copy of your loan payment history for your reviewThis history shows that your payments have been received more than days late timesIf you feel that there is an extended delay, please feel free to compare this history with your records at [redacted] Federal Credit UnionYou may also want to discuss [redacted] Federal Credit Union’s policy regarding electronic payments In regards to your comment “Huntington stated that this is for a check”As stated above, these payments were received electronicallyHuntington is not receiving paper check payments to this account We sincerely regret any confusion regarding this situationWe have forwarded your comments to the appropriate level of Huntington management for a review of the recorded telephone conversations for coaching opportunities May – January 2016: Our records show that our Customer Assistance Team left voice messages asking you to contact us to discuss the past due payments to this account February 1, 2016: Since you were unresponsive to our requests to make payment arrangements, Huntington repossessed the collateral for this loan (Toyota Prius)The account was days past due February 2, 2016: Our records show that you contacted our Customer Assistance Team to discuss recovering the vehicleYou agreed to make a payment of $1,($for past due payments and late fees and $for the repossession fee)Huntington verified that the $1,payment was made and released the vehicle back to you Our records show that your next payment is due on February 8, in the amount of $If I may be of further assistance to you, please contact me directly at ###-###-####or Toll Free at ###-###-#### (ask for extension ***)We appreciate your business and the opportunity to respond to your concerns
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on May 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I'm rejecting this response from Huntington Bank for a si for reasonThe letter I received in the mail, I received days after I contacted the Revdex.comHowever, the letter head is dated on the 28thI'm sorry, it doesn't take the mail days to get hereSo to me, all that proves NEGLIGENCE on behalf of Huntington bankThat the only reason they mailed me an official letter was because I contacted the Revdex.com, not before like they're making it appearHow do I know? The stamped envelope has a date on itIt didn't take days to arrive to meIt tool So to be honest, It's a deceptive practice, minor issue or not, It's deceptive and I will be switching banks as soon as possible
It has been explained to the customer that we have had our security specialist review the bank video from the day in question and they have determined that she did not give any cash to the banker nor did she walk up to the teller line during her visit and for this reason the position of The Huntington has not changed and we will not be honoring her request for $Explained that video is proprietary and will not be shared with customer
[redacted] [redacted] Dear [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 13, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to a rebutted complaint you forwarded to us regarding [redacted] , which we received on June 21, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on November 23, 2016, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank