To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on November 12, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 14, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com, we can go back and forth like this forever the only thing that can disprove my claim is some kind of documentation (an application, a statement from the employee, something in writing) stating that I requested a credit cardBanks are required to keep records is it their statement they dont have a single shred of evidence whatsoever that I requested a credit card, no application, no nothing? Huntington stating they have done a review and determined I requested a credit card and overdraft protection without a shred of evidence whatsoever and expecting that to be good enough is beyond absurd and may be illegal The CFPB is not in the business of making a determination or correcting an injustice they only collect informationAfter X number of complaints that our posted for the public they will then investigate a company but they could not tell me how many complaints are neededIt turns out there are fourteen hundred pages of complaints against Huntington bankI know this because I was going to print them till I discovered there were pages According to the CCPA Huntington can be fined as much as 50K per unauthorized credit check (per occurrence) and responsible for my Attorney fees plus punitive damages in a suit which I have been trying to avoidHuntington needs to be providing the documentation I requested many, many times Thank you, [redacted] STATUSResponse disputed Huntington Bank said:Explanation of closure Closed case with a letter to the customer and CFPB and approved response to the Revdex.com-Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review-Advised that on August 2, the application for the Huntington credit card was denied and a denial letter was sent-Advised that on August 16, they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review-Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application-Advised that this may take to days to be processed by each of the credit bureaus-Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed-Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every months if they ask for it-Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com-Advised that we regret that they were not satisfied with their experience and the service received-Provided PRU contact informationResponse Closed case with a letter to the customer and CFPB and approved response to the Revdex.com-Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review-Advised that on August 2, the application for the Huntington credit card was denied and a denial letter was sent-Advised that on August 16, they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review-Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application-Advised that this may take to days to be processed by each of the credit bureaus-Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed-Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every months if they ask for it-Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com-Advised that we regret that they were not satisfied with their experience and the service received-Provided PRU contact informationWHAT HAPPENEDDescribe what happened so we can understand the issueBanks have little purpose in the 21st century which is why they most find creative ways to get people's moneyMost times the weakest and neediest potion of our societyThey dont sell an idea or a product and why should they when they can just take peoples money, what a business! I opened what I was told to be a plain old fashioned debit account, no overdraft protection at Huntington bankImagine my surprise when I discovered the bank in typical fashion for banks these days did a hard pull on my credit report which is on the same scale of walking into my home and going through my possessionsThe hard pull was strictly done in an attempt to issue me a high interest credit cardWhen opening account the subject of a credit card was never brought up by me, was not asked by me or by the bank, was never mentioned in the conversation whatsoeverThe reason the banks continue to do as they please can only be attributed to nothing being done by anyone to eliminate the incentives to do as they pleaseI can guarantee this, Wells Fargo will now be on their best behaviorI have read many articles have gone to the Ohio supreme court website to check laws and regulation read the fair credit reporting act and and what Huntington has done to one person (me) but likely many, many others seems to be not only a regulatory and compliance issue but likely is a criminal act of at least froudIf I forged or submitted an application for any insurance product without permission would that be ok with everyone? Do we have diferent rules for diferent people? I believe a bank can be fined up to 50K (per incident) plus punitive damages and imprisonmentHuntington told the Revdex.com they have responded to my complaint but did not, at least as of yet however the response seemed to be in the past tense not futureHuntington bank has not reached out to me, I have communicated with them through a branch manager named Carl Davison Beachwood OH, and none of my emails have been replied to after Mr Davison took this to his boss as he said he would do and I would bet was told to have no further discussion with me, WHY/ WHAT ARE THEY HIDING? I did speak to Mr Davison a few times before we where cut off from each otherIm an insurance Agent who works with seniors im not just attempting to be acknowledged only for me but for many poor seniors who have also been victims of these (best descriptive word) THUGSI was reading their contract last night I cant see out it could be a legal contract due to the fact it explains no consumer rights, uses intimidation tactics to keep EVERYONE from suing them and as reading from my side would seem to say Huntington has all the rights and is authoritative as a bank, but the consumer has no rights or rights are taken away if an attack on them is madeIm not an attorney but have read plenty of contracts from insurance companies, though they want to protect themselves they are not telling people its my way or the highwayI dont know how you handle these maters but I requested the paperwork I signed on a credit card app or permission to release personal information to them or anything that disproves conclusively my statementI have documentation but I want them to step up and either admit wrongdoing or not, either way the result is the sameThe guy who opened my account said he pushed the wrong button on his computer as he cowered in his chairIm busy working and can provide additional info, documentation only if absolutely necessary I prefer to save it for a possible additional step if necessaryI have time but I will expect my time to be paid for due to the unwillingness or the fare of opening Pandora's box by Huntington bankAs I said I read hundreds of complaints having a cause that is as blatantly wrong as they come is a good thing for me.Consent to publish the description of what happened? Consent provided Product Other bank product/service Issue Account opening, closing, or management
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Timothy Wheeler which we received on November 8, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] : I am writing in response to your complaint filed with the Revdex.com (“Revdex.com”) and your call to the Huntington Bill Pay Research Department regarding a bill pay transactions in the amount of $I have attempted to contact you by phone to discuss this matter further, but was unsuccessful According to our records, you notified Huntington that a bill payment in the amount of $was unauthorized Huntington immediately entered a research case with reference number, [redacted] We first reviewed this case on September 2, and provided you with a letter explaining that provisional credit in the amount of $had been issued to your account while we conducted our investigation Additional research was needed in order to determine who initiated the payment as you were claiming it was unauthorizedAfter further review of this matter, it was determined that the previous credit issued to your account was not justified as this payment was initiated from the same mobile device and internet provider where all your previous valid payments had been made It appears that you authorized the payment of $that was initiated on July 10, 2015, but later revoked authorization On September 29, 2015, a letter was sent to you explaining that the provisional credit provided to you on September 2, in the amount of $was going to be reversed on October 13, 2015, as we found the bill payment as valid Our records indicate that your credit was not debited from your account as previously stated, so a phone call was made to you on October 21, to discuss this matter further During that phone call, you requested that we research your request further Since we found that the bill payment was valid, we determined the only way we could obtain the funds for you was to request that the payee return them to us We contacted your payee by phone and requested that the funds be returned to your account The payee refused to return the funds to you, as the payee felt you owed the funds On October 21, 2015, we contacted you again by phone and explained that we attempted to obtain a verbal consent to retrieve the funds from your payee, but that we were unsuccessful At that point, we offered to extend the provisional credit reversal date for an additional business days, but you did not wish to extend the timeframe On October 21, 2015, the provisional credit was debited from your account and the research case was closed as resolved, as the bill payment was found to be validIn your complaint, you claim that Huntington did not notify you that the provisional credit was going to be reversed For your convenience, I have enclosed the letters that Huntington previously sent to you during this process for you to review and keep for your records I sincerely apologize for any inconvenience or any delay you feel occurred during this process Providing you with an excellent Huntington experience is our goalPlease know that your comments have been heard and forwarded to the appropriate level of management so any necessary improvements can be made If you have further questions or concerns, you’re welcome to call me directly at ###-###-#### or toll free at ###-###-####, extension [redacted] , and I’ll be happy to assist you Sincerely, Adrianne P [redacted] ***
The Huntington National Bank Customer Advocacy Team EA1WP.OBox Columbus, Ohio May 22, Revdex.com DUBLIN RDCOLUMBUS OH Re: Revdex.com Case #: [redacted] Huntington Case #: [redacted] Dear [redacted] [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on May 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***
Dear Mr [redacted] : I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding your concerns with your Huntington Rewards Voice Credit Card as well as a follow up to our conversation that occurred on February 19, It was a pleasure speaking with you Huntington received this matter for review on February 8, During our conversation, I explained that Huntington was unable to confirm why you were experiencing issues receiving your gift cards in the mailOur records indicate that you completed a redemption on May 7, in the amount of $for an [redacted] .com gift card was to be delivered to the address listed on your Revdex.com complaintAdditionally, you made a second redemption on December 11, in the amount of $for a second [redacted] .com gift card, which again was mailed to your address listed on your profile and on your Revdex.com complaint According to the Huntington Voice Rewards Terms and Conditions under the section titled “Gift Certificates and Gift Cards” it states “A replacement Certificate or Gift Card will not be provided or refunded if lost, stolen, destroyed or unauthorized use.” Please know that these Terms and Conditions were provided to you for review when you initially received your credit card As a courtesy, Huntington provided you with certificate token number [redacted] which provides you $to use at [redacted] .com in order to replace your missing gift [redacted] .com gift card of $from May 7, Additionally, Huntington provided your account with 10,bonus points on February 29, to reimburse you for the missing $ [redacted] .com gift card from December 11, I sincerely apologize if you experienced any inconveniences during this processProviding you with an excellent Huntington experience is our goalPlease know that the comments you provided have been heard and forwarded to the appropriate level of management for review If you have any further questions, or concerns, you are welcome to contact me directly at ###-###-#### or toll free at ###-###-####, extension 1-***, and I would be happy to assist you
March 31, Revdex.com Dublin Rd Columbus, OH Re: Revdex.com Case #: Huntington Case #: Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 22, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
Dear [redacted] , I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington Checking account number ending in ***Huntington received this matter on May 1, for review Please know that we have completed a thorough review of this matterThrough our research we found that the checking account number ending in [redacted] has two authorized signers, [redacted] and [redacted] Huntington has attempted to contact Adam prior to April 28, in which Huntington debited $2,from the joint account number ending in [redacted] [redacted] , we have enclosed a copy of the “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts” documents that was given to you when you opened your checking accountOn page 6, under “If You Owe Us Money” it states: - “If any of you owe us money which is due, whether jointly with another or individually, you agree that, unless prohibited by applicable law, we may use the money in your account to pay the debt, regardless of the source of the funds in your accountThis is our right of set-offWe will not be liable for the dishonor of any check or other item, entry or transaction when the dishonor occurs because we set-off a debt against your accountYou agree to indemnify us and hold us harmless from any claim (including reasonable attorneys’ fees) arising as a result of our exercise of our right of set-offIf your account is a joint account, each of you also agrees that you are responsible to pay any overdraft created on your account by any of you or as a result of fees or charges posting to your account” [redacted] , we sincerely apologize for any inconvenience that this matter may have caused youIf you would like to discuss the set-off further, please contact our Liquidation and Recovery department at ###-###-#### or you are welcome to call me directly at ###-###-#### Sincerely, [redacted] Customer Advocacy Response Team
Dear Mr***I'm writing in response to your recent call to our customer service center and complaint filed with theRevdex.com ("Revdex.com") regarding a promotional offer for opening a new checking account andthe service described from your local banking office.I understand your frustration, and apologize for the inconvenience you were causedProviding you withan excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease knowthat the comments provided have been heard and forwarded to the appropriate level of management soimprovements can be made.Our records confirm that your checking account ending in [redacted] was opened online on February 13,2015.The account was not opened through the specific landing page in order to have a promotional offer codeclaimed in order to receive the promotional offerAlso no promotional offer code was entered onto youraccount.As a courtesy, on June 19,5, we claimed a $promotional code to your accountI haveconfirmed that the $promotion was deposited to your checking account ending in [redacted] on June24,I have enclosed a copy of the promotional addendum for your records.If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or###-###-####-***Sincerely, [redacted]
I have received HB's check for $and told Cheryl by phone today that this complaint is resolved to my satisfaction and will let you know about this Thank you again for your very dependable efficiency in resolving this matter.All the best, [redacted] ***
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on May 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely,The Customer Advocacy Team Huntington National Bank
We have contacted our customer directly to address this matter We provided an explanation of the transaction history on the account and do not anticipate any further actions being taken
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on October 13, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely,
the bank is not trying to help me at all and now my accounts are a mess with changes allowed to go through that never should have been I am ow very overdrawn on all accounts and have many fees and I don't even bank here anymore Regards, [redacted] ***
Closed case with letter to customer, ***, ***, and resolution comments to Revdex.com:-Apologized fro service issues described and for any inconvenience-Confirmed required paperwork was sent via [redacted] to customer with return *** envelope-Confirmed signed required paperwork was returned and that the requested IRA withdrawal was completed and deposited to her checking account on August 17, 2016-Provided PRU contact info
Huntington did indeed get in contact with me but did not resolve the issue at allThe rep that contacted me couldn't answer why the account was closed or provide a date that Huntington sent communication stating they had closed the accountBasically, I just got a bunch of "Sorry to hear that" and apologies without resolutionThey reopened my account but it isn't available for me to review on the online banking toolMy federal refund was still rejected even after the account was reopened so although I was contacted about my complaint, the issue was not resolvedI will be closing my account and taking my business elsewhere after almost yearsThanks for absolutely nothing Regards, [redacted]
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on November 12, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 14, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com, we can go back and forth like this forever the only thing that can disprove my claim is some kind of documentation (an application, a statement from the employee, something in writing) stating that I requested a credit cardBanks are required to keep records is it their statement they dont have a single shred of evidence whatsoever that I requested a credit card, no application, no nothing? Huntington stating they have done a review and determined I requested a credit card and overdraft protection without a shred of evidence whatsoever and expecting that to be good enough is beyond absurd and may be illegal The CFPB is not in the business of making a determination or correcting an injustice they only collect informationAfter X number of complaints that our posted for the public they will then investigate a company but they could not tell me how many complaints are neededIt turns out there are fourteen hundred pages of complaints against Huntington bankI know this because I was going to print them till I discovered there were pages According to the CCPA Huntington can be fined as much as 50K per unauthorized credit check (per occurrence) and responsible for my Attorney fees plus punitive damages in a suit which I have been trying to avoidHuntington needs to be providing the documentation I requested many, many times Thank you, [redacted] STATUSResponse disputed Huntington Bank said:Explanation of closure Closed case with a letter to the customer and CFPB and approved response to the Revdex.com-Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review-Advised that on August 2, the application for the Huntington credit card was denied and a denial letter was sent-Advised that on August 16, they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review-Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application-Advised that this may take to days to be processed by each of the credit bureaus-Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed-Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every months if they ask for it-Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com-Advised that we regret that they were not satisfied with their experience and the service received-Provided PRU contact informationResponse Closed case with a letter to the customer and CFPB and approved response to the Revdex.com-Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review-Advised that on August 2, the application for the Huntington credit card was denied and a denial letter was sent-Advised that on August 16, they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review-Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application-Advised that this may take to days to be processed by each of the credit bureaus-Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed-Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every months if they ask for it-Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com-Advised that we regret that they were not satisfied with their experience and the service received-Provided PRU contact informationWHAT HAPPENEDDescribe what happened so we can understand the issueBanks have little purpose in the 21st century which is why they most find creative ways to get people's moneyMost times the weakest and neediest potion of our societyThey dont sell an idea or a product and why should they when they can just take peoples money, what a business! I opened what I was told to be a plain old fashioned debit account, no overdraft protection at Huntington bankImagine my surprise when I discovered the bank in typical fashion for banks these days did a hard pull on my credit report which is on the same scale of walking into my home and going through my possessionsThe hard pull was strictly done in an attempt to issue me a high interest credit cardWhen opening account the subject of a credit card was never brought up by me, was not asked by me or by the bank, was never mentioned in the conversation whatsoeverThe reason the banks continue to do as they please can only be attributed to nothing being done by anyone to eliminate the incentives to do as they pleaseI can guarantee this, Wells Fargo will now be on their best behaviorI have read many articles have gone to the Ohio supreme court website to check laws and regulation read the fair credit reporting act and and what Huntington has done to one person (me) but likely many, many others seems to be not only a regulatory and compliance issue but likely is a criminal act of at least froudIf I forged or submitted an application for any insurance product without permission would that be ok with everyone? Do we have diferent rules for diferent people? I believe a bank can be fined up to 50K (per incident) plus punitive damages and imprisonmentHuntington told the Revdex.com they have responded to my complaint but did not, at least as of yet however the response seemed to be in the past tense not futureHuntington bank has not reached out to me, I have communicated with them through a branch manager named Carl Davison Beachwood OH, and none of my emails have been replied to after Mr Davison took this to his boss as he said he would do and I would bet was told to have no further discussion with me, WHY/ WHAT ARE THEY HIDING? I did speak to Mr Davison a few times before we where cut off from each otherIm an insurance Agent who works with seniors im not just attempting to be acknowledged only for me but for many poor seniors who have also been victims of these (best descriptive word) THUGSI was reading their contract last night I cant see out it could be a legal contract due to the fact it explains no consumer rights, uses intimidation tactics to keep EVERYONE from suing them and as reading from my side would seem to say Huntington has all the rights and is authoritative as a bank, but the consumer has no rights or rights are taken away if an attack on them is madeIm not an attorney but have read plenty of contracts from insurance companies, though they want to protect themselves they are not telling people its my way or the highwayI dont know how you handle these maters but I requested the paperwork I signed on a credit card app or permission to release personal information to them or anything that disproves conclusively my statementI have documentation but I want them to step up and either admit wrongdoing or not, either way the result is the sameThe guy who opened my account said he pushed the wrong button on his computer as he cowered in his chairIm busy working and can provide additional info, documentation only if absolutely necessary I prefer to save it for a possible additional step if necessaryI have time but I will expect my time to be paid for due to the unwillingness or the fare of opening Pandora's box by Huntington bankAs I said I read hundreds of complaints having a cause that is as blatantly wrong as they come is a good thing for me.Consent to publish the description of what happened? Consent provided Product Other bank product/service Issue Account opening, closing, or management
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Timothy Wheeler which we received on November 8, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] : I am writing in response to your complaint filed with the Revdex.com (“Revdex.com”) and your call to the Huntington Bill Pay Research Department regarding a bill pay transactions in the amount of $I have attempted to contact you by phone to discuss this matter further, but was unsuccessful According to our records, you notified Huntington that a bill payment in the amount of $was unauthorized Huntington immediately entered a research case with reference number, [redacted] We first reviewed this case on September 2, and provided you with a letter explaining that provisional credit in the amount of $had been issued to your account while we conducted our investigation Additional research was needed in order to determine who initiated the payment as you were claiming it was unauthorizedAfter further review of this matter, it was determined that the previous credit issued to your account was not justified as this payment was initiated from the same mobile device and internet provider where all your previous valid payments had been made It appears that you authorized the payment of $that was initiated on July 10, 2015, but later revoked authorization On September 29, 2015, a letter was sent to you explaining that the provisional credit provided to you on September 2, in the amount of $was going to be reversed on October 13, 2015, as we found the bill payment as valid Our records indicate that your credit was not debited from your account as previously stated, so a phone call was made to you on October 21, to discuss this matter further During that phone call, you requested that we research your request further Since we found that the bill payment was valid, we determined the only way we could obtain the funds for you was to request that the payee return them to us We contacted your payee by phone and requested that the funds be returned to your account The payee refused to return the funds to you, as the payee felt you owed the funds On October 21, 2015, we contacted you again by phone and explained that we attempted to obtain a verbal consent to retrieve the funds from your payee, but that we were unsuccessful At that point, we offered to extend the provisional credit reversal date for an additional business days, but you did not wish to extend the timeframe On October 21, 2015, the provisional credit was debited from your account and the research case was closed as resolved, as the bill payment was found to be validIn your complaint, you claim that Huntington did not notify you that the provisional credit was going to be reversed For your convenience, I have enclosed the letters that Huntington previously sent to you during this process for you to review and keep for your records I sincerely apologize for any inconvenience or any delay you feel occurred during this process Providing you with an excellent Huntington experience is our goalPlease know that your comments have been heard and forwarded to the appropriate level of management so any necessary improvements can be made If you have further questions or concerns, you’re welcome to call me directly at ###-###-#### or toll free at ###-###-####, extension [redacted] , and I’ll be happy to assist you Sincerely, Adrianne P [redacted] ***
The Huntington National Bank Customer Advocacy Team EA1WP.OBox Columbus, Ohio May 22, Revdex.com DUBLIN RDCOLUMBUS OH Re: Revdex.com Case #: [redacted] Huntington Case #: [redacted] Dear [redacted] [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on May 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Dear Mr [redacted] : I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding your concerns with your Huntington Rewards Voice Credit Card as well as a follow up to our conversation that occurred on February 19, It was a pleasure speaking with you Huntington received this matter for review on February 8, During our conversation, I explained that Huntington was unable to confirm why you were experiencing issues receiving your gift cards in the mailOur records indicate that you completed a redemption on May 7, in the amount of $for an [redacted] .com gift card was to be delivered to the address listed on your Revdex.com complaintAdditionally, you made a second redemption on December 11, in the amount of $for a second [redacted] .com gift card, which again was mailed to your address listed on your profile and on your Revdex.com complaint According to the Huntington Voice Rewards Terms and Conditions under the section titled “Gift Certificates and Gift Cards” it states “A replacement Certificate or Gift Card will not be provided or refunded if lost, stolen, destroyed or unauthorized use.” Please know that these Terms and Conditions were provided to you for review when you initially received your credit card As a courtesy, Huntington provided you with certificate token number [redacted] which provides you $to use at [redacted] .com in order to replace your missing gift [redacted] .com gift card of $from May 7, Additionally, Huntington provided your account with 10,bonus points on February 29, to reimburse you for the missing $ [redacted] .com gift card from December 11, I sincerely apologize if you experienced any inconveniences during this processProviding you with an excellent Huntington experience is our goalPlease know that the comments you provided have been heard and forwarded to the appropriate level of management for review If you have any further questions, or concerns, you are welcome to contact me directly at ###-###-#### or toll free at ###-###-####, extension 1-***, and I would be happy to assist you
March 31, Revdex.com Dublin Rd Columbus, OH Re: Revdex.com Case #: Huntington Case #: Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on February 22, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank Tell us why here
Dear [redacted] , I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington Checking account number ending in ***Huntington received this matter on May 1, for review Please know that we have completed a thorough review of this matterThrough our research we found that the checking account number ending in [redacted] has two authorized signers, [redacted] and [redacted] Huntington has attempted to contact Adam prior to April 28, in which Huntington debited $2,from the joint account number ending in [redacted] [redacted] , we have enclosed a copy of the “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts” documents that was given to you when you opened your checking accountOn page 6, under “If You Owe Us Money” it states: - “If any of you owe us money which is due, whether jointly with another or individually, you agree that, unless prohibited by applicable law, we may use the money in your account to pay the debt, regardless of the source of the funds in your accountThis is our right of set-offWe will not be liable for the dishonor of any check or other item, entry or transaction when the dishonor occurs because we set-off a debt against your accountYou agree to indemnify us and hold us harmless from any claim (including reasonable attorneys’ fees) arising as a result of our exercise of our right of set-offIf your account is a joint account, each of you also agrees that you are responsible to pay any overdraft created on your account by any of you or as a result of fees or charges posting to your account” [redacted] , we sincerely apologize for any inconvenience that this matter may have caused youIf you would like to discuss the set-off further, please contact our Liquidation and Recovery department at ###-###-#### or you are welcome to call me directly at ###-###-#### Sincerely, [redacted] Customer Advocacy Response Team
Dear Mr***I'm writing in response to your recent call to our customer service center and complaint filed with theRevdex.com ("Revdex.com") regarding a promotional offer for opening a new checking account andthe service described from your local banking office.I understand your frustration, and apologize for the inconvenience you were causedProviding you withan excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease knowthat the comments provided have been heard and forwarded to the appropriate level of management soimprovements can be made.Our records confirm that your checking account ending in [redacted] was opened online on February 13,2015.The account was not opened through the specific landing page in order to have a promotional offer codeclaimed in order to receive the promotional offerAlso no promotional offer code was entered onto youraccount.As a courtesy, on June 19,5, we claimed a $promotional code to your accountI haveconfirmed that the $promotion was deposited to your checking account ending in [redacted] on June24,I have enclosed a copy of the promotional addendum for your records.If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or###-###-####-***Sincerely, [redacted]
I have received HB's check for $and told Cheryl by phone today that this complaint is resolved to my satisfaction and will let you know about this Thank you again for your very dependable efficiency in resolving this matter.All the best, [redacted] ***
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on May 24, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely,The Customer Advocacy Team Huntington National Bank
We have contacted our customer directly to address this matter We provided an explanation of the transaction history on the account and do not anticipate any further actions being taken
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on October 13, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely,
the bank is not trying to help me at all and now my accounts are a mess with changes allowed to go through that never should have been I am ow very overdrawn on all accounts and have many fees and I don't even bank here anymore Regards, [redacted] ***
Closed case with letter to customer, ***, ***, and resolution comments to Revdex.com:-Apologized fro service issues described and for any inconvenience-Confirmed required paperwork was sent via [redacted] to customer with return *** envelope-Confirmed signed required paperwork was returned and that the requested IRA withdrawal was completed and deposited to her checking account on August 17, 2016-Provided PRU contact info
Huntington did indeed get in contact with me but did not resolve the issue at allThe rep that contacted me couldn't answer why the account was closed or provide a date that Huntington sent communication stating they had closed the accountBasically, I just got a bunch of "Sorry to hear that" and apologies without resolutionThey reopened my account but it isn't available for me to review on the online banking toolMy federal refund was still rejected even after the account was reopened so although I was contacted about my complaint, the issue was not resolvedI will be closing my account and taking my business elsewhere after almost yearsThanks for absolutely nothing Regards, [redacted]