*Letter to customer due to no response from customer.*Advised customer transaction in question posted and was reversed on the same day.*Provided customer with a transaction history showing the transaction posting and reversing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 12020272, and find the resolution is satisfactory to me Regards, [redacted] PS, I received a phone call from corporate headquarters today (3/6/17) at 12:27pm I spoke with MikeHe waived all of my feesHe also stated if I received any additional fees this month to call him at 615-331-He was very nice, caring, and professional He stated all I owe is $and it's due by March 28th
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) dated July 27, 2015, regarding your Voice Credit Card held with The Huntington National Bank (“Huntington”) Huntington received this matter on July 27, 2015, for review We apologize for any inconvenience experienced caused by the opening of the Voice Credit Card in your name on June 7, We have verified that the card was closed, per your request, on August 11, On August 11, 2015, we submitted requests to the credit reporting agencies, TransUnion, Equifax and Experian, to remove the credit inquires that were made when the credit card was opened Please know that this process may take up to days to complete We regret that our service did not meet the standards that you and Huntington expect to be offered to our customersI have discussed your comments with the appropriate level of management While we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension *** Sincerely, John W [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Still was not explained why without any notice my accounts were closed or why they would open a new account only to close it on me with no noticeI will seek legal advice going forward, and advise future customers that in the event you should get your identity stolen Huntington will just drop you like you committed the fraudEven with a police report and proof [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 6, 2016, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on November 15, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Case closed with telephone call to customer: - Apologized for service described -Explained a checked can be represented if unpaid and returned - Informed customer that it is important when writing a check or initiating an ACH that the funds are in the account or there is the potential that item is returned unpaid - Informed customer we have refunded $in returned NSF fees as a courtesy -Provided PRU contact information
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 1, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on December 8, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on December 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I don't consider it resolved or not resolved.After all issues, more still happened but I just don't care any moreThey did send me my new debit card but it took daysNo special delivery or expeditedThen, they forgot to mail out my new PIN with debit cardSo now I have to wait another week for thatBut before realizing they changed my PIN, major problem at the ATM when I was told my PIN wasn't right Live chat just told me I had to wait 7-days for the PIN because they forgot to mail it at the same time as the debit card.She told me there was nothing else they could do I can't even change it in the meantime because I need the new PIN to change it.I'm tired of having to argue to fix issues that I didn't cause Or even going out of my way to contact customer service for issues that shouldn't have happened in the first place
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on July 19, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] and [redacted] , which we received on July 31, 2017, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] and [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Like I said before, every disputed claimed was denied because Huntington claimed they were all PIN charges This was a lie I received ONE temporary credit and request for more information with a timeline that was impossible to meet.Horrible customer service
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on April 4, 2017, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in [redacted] Huntington received this matter on February 1, for review We have attempted to reach you by telephone regarding this matter, but have been unsuccessfulPlease know that we have completed a thorough review of this matterAs a result of our review we found that our Customer Assistance Team has been working with you in regards to the past due payments on this loan since April We have enclosed a copy of your loan payment history for your review Please note the following timeline: December 17, 2014: Huntington received notification that you did not have physical damage insurance coverage on the collateral of this loanWe sent the enclosed letter stating: • Thank you for recently financing your vehicle with The Huntington National BankThe terms of your loan agreement require you to furnish evidence of physical damage insurance coverage for the vehicle listed belowAs of the date of this letter, our files do not contain evidence of this coverage • In the event we do not receive evidence of your insurance coverage, we may purchase insurance on your behalf December 23, 2014: Huntington received verification that you have obtained physical damage insurance coverage for the vehicle April 14, 2015: Our records show that you contacted our Customer Assistance team regarding a late fee notice you received by mailWe explained that the $Speed Payment that you made on April 10, was returned / unpaidFurther research revealed that when you requested the Speed Payment, you provided an incorrect account number to debit for the electronic payment April 25, 2015: We agreed to refund the $non-sufficient funds fee as a courtesy and scheduled a new Speed Payment for you with an effective date of April 27, May 12, 2015: Huntington was notified that the $Speed Payment that you completed on April 27, was returned, unpaid due to non-sufficient funds July 15, 2015: Huntington received notification that you did not have physical damage insurance coverage on the collateral of this loanWe sent the enclosed letter stating: • The Huntington National Bank recently received notification that your physical damage insurance coverage was cancelled effective 06/25/ • “Please furnish evidence of insurance that meets the following conditionsWe will be unable to accept insurance information that does not meet all of these conditions”: - A loss payable clause naming the Huntington National Bank as lienholder - Full Collateral Description - Comprehensive and collision, insuring the collateral against collision, fire, theft, or other physical damage - Effective and Expiration Dates for the coverage • This letter also included instructions on how you or your insurance agent can provide this information to Huntington August 12, 2015: Huntington sent the enclosed letter marked “Final Notice”This letter is a reminder that The Huntington National Bank must receive evidence of physical damage insurance coverage for the vehicleAs of August 12, 2015, our files do not contain evidence of such coverage which is required by the terms of your loan agreement” August 26, 2015: Huntington sent the enclosed letter stating: • As of 06/25/2015, evidence that you have purchased or maintained the physical damage insurance required by the terms of your loan agreement has not been provided to the creditor; the Huntington National Bank, for the vehicle listed below • This letter then states that Huntington has purchased a policy for you in the amount of $This amount has been added to your loan account principal balance and you must pay the insurance premium in addition to your regular scheduled installment and any other amounts dueThis purchased insurance is generally more expensive than the insurance you can buy yourselfWe strongly encourage you to purchase your own insurance September 23, 2015: Huntington received notification that you obtained physical damage insurance coverage for the vehicle September 30, The insurance policy you obtained had an effective date of September 26, This means that you did not have insurance coverage on the collateral of this loan from June 25, through September 25, Huntington sent the enclosed letter stating: • Thank you for providing The Huntington National Bank with the requested insurance information on the vehicle listed belowThe collateral protection insurance policy issued to cover the vehicle has been canceled effective 09/26/ • You are responsible for the period of time that your insurance coverage lapsedThe premium charge for this period of time is $ October 5, 2015: We prorated the $1,insurance policy that was purchased on your behalfWe applied a $1,refund to your loan, which left an insurance coverage balance owed of $ December 12, 2015: Our records show that you spoke to our Customer Assistance team regarding the past due payments to this loanIn this conversation you stated that you would make a $payment via Moneygram on December 14, to bring this account currentAs of today, Huntington has not received this payment December 16, 2015: Since a repayment agreement was not made, and the account was days past due, Huntington repossessed the collateral for this loan (Chevrolet Equinox) December 17, 2015: Our records show that you spoke to our Customer Assistance team to discuss recovering the vehicleOur representative stated in order to recover the vehicle, we would need a payment of $1,($September, October and November owed payments + $repossession fee) December 19, 2015: Huntington sent the enclosed “Notice Of Our Plan To Sell Property” letterThis letter states the following: • We plan to sell the property in a private sale on February 11, • The money that we get from the sale (after paying our costs) will reduce the amount you oweIf we get less money than you owe, you will still owe us the differenceIf we get more money than you owe, you will get the extra money, unless we must pay it to someone elseYou can get the vehicle back at any time before we sell it by paying us the full amount that you owe (not just the past due payments) including our expenses” This letter also provides a telephone number for our Liquidation and Recovery Department (###-###-####) December 21, Huntington was again notified that you have canceled the physical damage insurance coverage for the vehicle December 31, 2015: We sent another letter requesting you to provide evidence of physical damage insurance coverageWe have enclosed a copy for your review MsBatcheller, please contact our Liquidation and Recovery team at ###-###-#### to discuss the status of this accountIf I may be of further assistance to you, please contact me directly at ###-###-####or Toll Free at ###-###-#### (ask for extension [redacted] We appreciate your business and the opportunity to respond to your concerns Sincerely, Bob A***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] Shannon which we received on March 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] Shannon directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The bank has not resolved any issues and no are discriminating against me due to bringing attention to the bank and their procedures and how they have not legally informed me of any of the process or have given me any reason besides they are closing my account because the bank made mistakes and could not meet their agreed guidelines There have to be laws to protect me against being bullied and harassed by a company due to the bank not following proper procedures and providing proper information to customerI have contacted a lawyer Regards, [redacted] ***
*Letter to customer due to no response from customer.*Advised customer transaction in question posted and was reversed on the same day.*Provided customer with a transaction history showing the transaction posting and reversing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 12020272, and find the resolution is satisfactory to me Regards, [redacted] PS, I received a phone call from corporate headquarters today (3/6/17) at 12:27pm I spoke with MikeHe waived all of my feesHe also stated if I received any additional fees this month to call him at 615-331-He was very nice, caring, and professional He stated all I owe is $and it's due by March 28th
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) dated July 27, 2015, regarding your Voice Credit Card held with The Huntington National Bank (“Huntington”) Huntington received this matter on July 27, 2015, for review We apologize for any inconvenience experienced caused by the opening of the Voice Credit Card in your name on June 7, We have verified that the card was closed, per your request, on August 11, On August 11, 2015, we submitted requests to the credit reporting agencies, TransUnion, Equifax and Experian, to remove the credit inquires that were made when the credit card was opened Please know that this process may take up to days to complete We regret that our service did not meet the standards that you and Huntington expect to be offered to our customersI have discussed your comments with the appropriate level of management While we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension *** Sincerely, John W [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Still was not explained why without any notice my accounts were closed or why they would open a new account only to close it on me with no noticeI will seek legal advice going forward, and advise future customers that in the event you should get your identity stolen Huntington will just drop you like you committed the fraudEven with a police report and proof [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 6, 2016, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on November 15, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Case closed with telephone call to customer: - Apologized for service described -Explained a checked can be represented if unpaid and returned - Informed customer that it is important when writing a check or initiating an ACH that the funds are in the account or there is the potential that item is returned unpaid - Informed customer we have refunded $in returned NSF fees as a courtesy -Provided PRU contact information
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 1, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on December 8, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on December 20, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I don't consider it resolved or not resolved.After all issues, more still happened but I just don't care any moreThey did send me my new debit card but it took daysNo special delivery or expeditedThen, they forgot to mail out my new PIN with debit cardSo now I have to wait another week for thatBut before realizing they changed my PIN, major problem at the ATM when I was told my PIN wasn't right Live chat just told me I had to wait 7-days for the PIN because they forgot to mail it at the same time as the debit card.She told me there was nothing else they could do I can't even change it in the meantime because I need the new PIN to change it.I'm tired of having to argue to fix issues that I didn't cause Or even going out of my way to contact customer service for issues that shouldn't have happened in the first place
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on July 19, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] and [redacted] , which we received on July 31, 2017, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] and [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Like I said before, every disputed claimed was denied because Huntington claimed they were all PIN charges This was a lie I received ONE temporary credit and request for more information with a timeline that was impossible to meet.Horrible customer service
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on April 4, 2017, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in [redacted] Huntington received this matter on February 1, for review We have attempted to reach you by telephone regarding this matter, but have been unsuccessfulPlease know that we have completed a thorough review of this matterAs a result of our review we found that our Customer Assistance Team has been working with you in regards to the past due payments on this loan since April We have enclosed a copy of your loan payment history for your review Please note the following timeline: December 17, 2014: Huntington received notification that you did not have physical damage insurance coverage on the collateral of this loanWe sent the enclosed letter stating: • Thank you for recently financing your vehicle with The Huntington National BankThe terms of your loan agreement require you to furnish evidence of physical damage insurance coverage for the vehicle listed belowAs of the date of this letter, our files do not contain evidence of this coverage • In the event we do not receive evidence of your insurance coverage, we may purchase insurance on your behalf December 23, 2014: Huntington received verification that you have obtained physical damage insurance coverage for the vehicle April 14, 2015: Our records show that you contacted our Customer Assistance team regarding a late fee notice you received by mailWe explained that the $Speed Payment that you made on April 10, was returned / unpaidFurther research revealed that when you requested the Speed Payment, you provided an incorrect account number to debit for the electronic payment April 25, 2015: We agreed to refund the $non-sufficient funds fee as a courtesy and scheduled a new Speed Payment for you with an effective date of April 27, May 12, 2015: Huntington was notified that the $Speed Payment that you completed on April 27, was returned, unpaid due to non-sufficient funds July 15, 2015: Huntington received notification that you did not have physical damage insurance coverage on the collateral of this loanWe sent the enclosed letter stating: • The Huntington National Bank recently received notification that your physical damage insurance coverage was cancelled effective 06/25/ • “Please furnish evidence of insurance that meets the following conditionsWe will be unable to accept insurance information that does not meet all of these conditions”: - A loss payable clause naming the Huntington National Bank as lienholder - Full Collateral Description - Comprehensive and collision, insuring the collateral against collision, fire, theft, or other physical damage - Effective and Expiration Dates for the coverage • This letter also included instructions on how you or your insurance agent can provide this information to Huntington August 12, 2015: Huntington sent the enclosed letter marked “Final Notice”This letter is a reminder that The Huntington National Bank must receive evidence of physical damage insurance coverage for the vehicleAs of August 12, 2015, our files do not contain evidence of such coverage which is required by the terms of your loan agreement” August 26, 2015: Huntington sent the enclosed letter stating: • As of 06/25/2015, evidence that you have purchased or maintained the physical damage insurance required by the terms of your loan agreement has not been provided to the creditor; the Huntington National Bank, for the vehicle listed below • This letter then states that Huntington has purchased a policy for you in the amount of $This amount has been added to your loan account principal balance and you must pay the insurance premium in addition to your regular scheduled installment and any other amounts dueThis purchased insurance is generally more expensive than the insurance you can buy yourselfWe strongly encourage you to purchase your own insurance September 23, 2015: Huntington received notification that you obtained physical damage insurance coverage for the vehicle September 30, The insurance policy you obtained had an effective date of September 26, This means that you did not have insurance coverage on the collateral of this loan from June 25, through September 25, Huntington sent the enclosed letter stating: • Thank you for providing The Huntington National Bank with the requested insurance information on the vehicle listed belowThe collateral protection insurance policy issued to cover the vehicle has been canceled effective 09/26/ • You are responsible for the period of time that your insurance coverage lapsedThe premium charge for this period of time is $ October 5, 2015: We prorated the $1,insurance policy that was purchased on your behalfWe applied a $1,refund to your loan, which left an insurance coverage balance owed of $ December 12, 2015: Our records show that you spoke to our Customer Assistance team regarding the past due payments to this loanIn this conversation you stated that you would make a $payment via Moneygram on December 14, to bring this account currentAs of today, Huntington has not received this payment December 16, 2015: Since a repayment agreement was not made, and the account was days past due, Huntington repossessed the collateral for this loan (Chevrolet Equinox) December 17, 2015: Our records show that you spoke to our Customer Assistance team to discuss recovering the vehicleOur representative stated in order to recover the vehicle, we would need a payment of $1,($September, October and November owed payments + $repossession fee) December 19, 2015: Huntington sent the enclosed “Notice Of Our Plan To Sell Property” letterThis letter states the following: • We plan to sell the property in a private sale on February 11, • The money that we get from the sale (after paying our costs) will reduce the amount you oweIf we get less money than you owe, you will still owe us the differenceIf we get more money than you owe, you will get the extra money, unless we must pay it to someone elseYou can get the vehicle back at any time before we sell it by paying us the full amount that you owe (not just the past due payments) including our expenses” This letter also provides a telephone number for our Liquidation and Recovery Department (###-###-####) December 21, Huntington was again notified that you have canceled the physical damage insurance coverage for the vehicle December 31, 2015: We sent another letter requesting you to provide evidence of physical damage insurance coverageWe have enclosed a copy for your review MsBatcheller, please contact our Liquidation and Recovery team at ###-###-#### to discuss the status of this accountIf I may be of further assistance to you, please contact me directly at ###-###-####or Toll Free at ###-###-#### (ask for extension [redacted] We appreciate your business and the opportunity to respond to your concerns Sincerely, Bob A***
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] Shannon which we received on March 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] Shannon directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The bank has not resolved any issues and no are discriminating against me due to bringing attention to the bank and their procedures and how they have not legally informed me of any of the process or have given me any reason besides they are closing my account because the bank made mistakes and could not meet their agreed guidelines There have to be laws to protect me against being bullied and harassed by a company due to the bank not following proper procedures and providing proper information to customerI have contacted a lawyer Regards, [redacted] ***