I was called even though I asked specifically to NOT be called since I have difficulty speaking, but was called anyway & the exec told me he thought it was OK since he was calling from "corporate" (special privileges I guess, ones that would surely cancel out my speaking difficulty)I choked out that the missing credit card had arrived late, then hung up on him after hearing his response after I mentioned that they were not to be calling meIf they think all the complaints have been addressed, clearly someone has a reading comprehension problemPerhaps they are refusing to address the other complaints unless they could do it by phoneThey must think they are the only bank in town & that they are allowed to discriminate against the disabled Regards, [redacted] ***
Dear Mr [redacted] : We are writing in response to your contact with the Revdex.com (“Revdex.com”) as well as the Customer Service Center of The Huntington National Bank (“Huntington”) regarding the denial of an application for a Personal Credit Line (“PCL”)We received this matter for review on November 6, Please accept our sincere apologies for any inconvenience this matter may have caused and for any misunderstanding that may have occurredWe deeply regret that you were not satisfied with your experience We have completed a thorough review of your mortgage and PCL application records Our research shows that at the time you were preapproved for your mortgage loan, the Mortgage Loan Officer (“MLO”) believed, based on the information he had at the time that you were a good candidate for a PCL though no PCL application was taken Even if you had applied and had been preapproved for a PCL, Mr [redacted] , a preapproval or prequalification for a loan is not a guarantee of loan approvalA preapproval is a preliminary evaluation of the type and size of mortgage available to a borrower prior to verification of income, assets, credit, debt ratio and property valuation, etc You applied for your Mortgage loan on August 17, and closed on the mortgage loan October 16, Your application was taken for a PCL on October 24, Huntington was unable to approve your application for the PCL because your Equifax credit score had dropped from (August 17, 2015) to (October 24, 2015), as well as your use of revolving debt Unfortunately, based on this information, we were unable to approve your request for a PCL at this timeIf you have further questions regarding your credit you may obtain a free copy of your credit reportFederal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give you a free credit report every months if you ask for it If you would like to do so, you can contact the credit agencies using the following contact information: Annual Credit Report Request Service P.OBox Atlanta, GA 30348- ###-###-#### www.annualcreditreport.com Thank you for the opportunity to address your concernsIf you have additional questions, you’re welcome to call me at ###-###-#### or ###-###-####, extension [redacted] Sincerely, Beth C [redacted] ***
Dear [redacted] : The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your Personal Credit Line (“PCL”) ending with ***First, please accept our apologies for any inconvenience this matter may have caused you After a careful review of your PCL our findings show that on October 28, we received a payment to your PCL in the amount of $133,The payment was applied to your PCL as follows: $132,to the principal balance, $towards interest and $towards your annual feeThis left an overpayment of $331.64, which was deposited in to your Huntington Savings account ending in [redacted] on November 19, We can confirm that when you paid off your PCL you submitted a request to close the account, however the account was inadvertently left active It was determined that your property is in a Special Hazard Flood Zone which requires Flood Insurance to be kept on the propertyAs the PCL was still active on April 9, 2015, Lender Placed Flood Insurance was purchased on your behalf in the amount of $2, As the PCL was intended to be closed on October 28, 2014, we have refunded the Lender Placed Flood Insurance in the amount of $2,and closed the account on May 22, This matter has been forwarded to the appropriate department to have the Lien Release process startedPlease know that it can take up to days from the closure date to have the Lien Release submitted to the county If I can assist you in the future, you’re welcome to contact me at ###-###-#### or toll free at ###-###-####, extension *** Sincerely, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 23, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely, The Customer Advocacy TeamHuntington National Bank
I am rejecting this response because: The offer did NOT state the automatic direct deposit had to be a one time deposit Nor did it state the direct deposit couldn't be accrued I wasn't looking to cash in on the $even though I've given Huntington $in direct deposits, so my calling customer service is a mute point at this point There are several other Revdex.com complaints that were made as far back as last year and that are surrounding the same issue of the direct deposits They were upset because there is ambiguity in the offer for the $cash bonus I would suggest stating to your customers that the direct deposit must be a ONE TIME direct deposit of $and or that the direct deposit cannot be accrued That removes the ambiguity in the original offer My acct will remain open for as long as I need to reach 180, but after that It will be closed
The information I received from MrA [redacted] reflects that I have paid monthly installments in the amount of $as of 9-23-totaling $32,which, according to my loan paperwork, was the full amount of the loan including finance chargesI have also paid $since 9-23-that is not reflected on the loan payment history I received from MrA [redacted] as it was posted after the history was printedAccording to the payment history, I have been assessed a total of $in late fees as of 9-23-When I spoke with MrA [redacted] on September 28, he stated he was going to waive the late fee for 9-23-16; however, this was not done according to the paperwork I received from himIncluding the 9-late fee, I have been assessed $in late feesI would like resolution of this issue as soon as possible to prevent having delinquent loans on my credit reportAny assistance in this matter would be greatly appreciatedPlease see the attached paperwork I received from MrA*** Regards, [redacted]
Dear [redacted] :Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on May 31, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on November 22, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer or the complainant directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 04, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on February 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington checking account number ending in ***Huntington received this matter for review on November 2, Please know that we have completed a thorough review of this matterPlease note the following information: Huntington Mobile App & Alerts: When you make a purchase at a vendor/merchant, they may only send an authorization to Huntington to verify that there is an active accountThey may not send a demand for payment on the same dayThis may cause pending transactions to “drop off” without debiting your accountWhen the vendor/merchant demands payment, Huntington then debits your account The key to avoiding overdraft fees is maintaining an accurate check registerWhile our Voice Response Unit, Online Banking and Mobile Banking can assist you in doing so, it is the responsibility of our customers to know the balance in their account Our records show that you are registered to receive both Email and Text alertsThese alerts can give you more immediate information about your accounts, including balances and incoming payment demandsIf you would like more details regarding these alerts please visit Huntington.com or contact our Phone Bank at ###-###-#### Ms [redacted] we have refunded two $overdraft fees ($75.00) as a courtesyHuntington has now refunded $in overdraft fees since February 11, No further courtesy refunds will be offered on this account Huntington Banking Offices Please note that Huntington has three banking offices in your areaPlease note the following: · Franklin Banking Office: South Main Street, Franklin Ohio (miles) · Germantown Banking Office N Plum St, Germantown, OH (miles) · Springboro Banking Office N Main St, Springboro, OH (Miles) Huntington Debit Cards: On October 5, 2015, Huntington began issuing debit cards with a new EMV (“Europay, Mastercard, Visa.”) security chipThe machines that read EMV cards contain EMV technologyIt is this chip and PIN technology that makes an already secure card even safer, as the microchip embedded in the card provides increased protection against fraud when used at merchants that have EMV-enabled terminalsThese new chip cards have both the chip and the magnetic stripe to ensure they still work at terminals that are not yet EMV compatible Please note that the new card that was sent to you is linked to the same account as your previous debit cardThis means that it does not matter which card you use, the funds are taken out of your checking account number ending in [redacted] Huntington Checking Account ending in [redacted] We have verified that you have selected “OPT IN” for all transactions for your overdraft electionThis means that you made the selection to have Huntington pay your point of sale transactions in which you swipe your debit card, or perform an ATM transaction By making this selection, you agreed to allow Huntington to pay items in which your debit card was used, that may overdraw your account, and may be subject to receiving overdraft fees if you do not make a timely and sufficient deposit to cover the overdraft amount This also means each time we get an ACH item or a Personal check that exceeds the account balance, Huntington decides whether to return it or pay it Our decision to pay transactions that will overdraft your account is at Huntington’s discretionThe decision is based on customer history, amount of the transaction, account balance and past or current bankruptcy Please the following timeline: October 13, 2015: Our records show when three electronic transactions (ACH) from PayPal ($8.10; $and $46.99) were presented to Huntington for payment your account balance was $These items were returned unpaid and three $Returned Item Fees were charged to your accountI have enclosed a copy of your “Notice of Insufficient Funds” for your review October 14, 2015: Our records show when an electronic transactions (ACH) from PayPal in the amount of $was presented to Huntington for payment your account balance was -$This item was returned unpaid and a $Returned Item Fee was charged to your accountI have enclosed a copy of your “Notice of Insufficient Funds” for your review October 16, 2015: Our records show when an electronic transaction (ACH) in the amount of $was presented to Huntington for payment your account balance was $This item was returned unpaid and a $Returned Item Fee was charged to your account I have enclosed a copy of your “Notice of Insufficient Funds” for your review October 28, 2015: Our records show when an electronic transaction (ACH) in the amount of $was presented to Huntington for payment your account balance was $This item was returned unpaid and a $Returned Item Fee was charged to your accountI have enclosed a copy of your “Notice of Insufficient Funds” for your review Ms [redacted] since there was not a Huntington error, we will not offer a refund of a $fee charged to you by Time Warner Cable We sincerely regret any confusion regarding our Hour Grace® service If you have additional questions, please feel free to contact me directly at ###-###-####We appreciate your business and the opportunity to respond to your concerns Sincerely, Bob A [redacted]
Dear Mr. [redacted] I’m writing in response to your concerns addressed with the RevDex.com (“BBB”) dated June 9, 2015, regarding a $750.00 promotional offer for opening a Business Checking account with Huntington National Bank (“Huntington”).... I understand your frustration, and apologize for any inconvenience you may have been caused. My research confirms that your account was opened on December 15, 2014. It appears that there was an issue with the promotional code that was claimed at the time of account opening. The decision was made to honor this promotional offer and the $750.00 incentive was deposited into your checking account on June 10, 2015. We regret that our service did not meet the standards that you and Huntington expect to be offered to our customers. Please know that I have discussed your comments with the appropriate level of management. While we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details. If you have further comments or questions, you’re welcome to call me directly at ###-###-#### or at ###-###-####, extension ***, and I’ll be happy to assist you. Sincerely, [redacted]
Dear [redacted] :I am writing in response to your complaint filed with the Revdex.com ("Revdex.com") regardingoverdraft fees charged to your checking account ending in [redacted] held with the Huntington National Bank("Huntington")Huntington received this matter for review on May 29,2015.I understand your frustration, and apologize for the inconvenience you were causedProviding customerswith an excellent Huntington experience is our goal, and we are disappointed when we fall shortPleaseknow that your comments have been heard and forwarded to the appropriate level of management.I have completed a thorough review of your accountOur records indicate that you had elected to "OptIn" to the Debit Overdrafl Service for payment of ATM and everyday debit card transactions onOctober 1,2014, at the time of account openingThis means that even if there is not enough money inyour account to cover a transaction presented to us, we may still pay it and cause an overdraft on youraccount to occur which could result in overdraft fees being charged to your account.Please note the following information about Hour race@:When you overdraw your checking account, Hour race@ gives you until the financial cut-off time onthe next business day to make a deposit to cover the overdraft amount, plus any current amounts that mustbe paidYou need to deposit enough to bring your account balance to at least (-$4.99)If you can getyour balance out of the negative please do so, but we give you a $cushion in case you can't quitemake it all the way.Example: If the account is overdrawn by $100, and a transaction for $will post to youraccount on the same day, a $deposit must be made by the cut-off time.A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-offtime on the next business dayFinancial cut-off times vary based on how/where you make the deposit.Each branch has a local cut-off time posted.ATM, Online Banking or Telephone Banking transfer - Before :p.m.Member FDIC ' and Huntington are federally registered service marks of Huntington Bancshares lneorporated.For more information and examples regarding 24-Hour grace@ please visit our website atwww.huntington.com/grace/.Please see the following details for your account:On May 19, 5, check number in the amount of $presented to Huntington for payment.This transaction brought your account balance to a negative -$lA deposit was made on May 20,in the amount of $to correct the overdraft The overdraft fee of $was waived perHuntingjon's 24-Hour race@It appears, based on your complaint that the overdraft fees in question began on May 27,Pleasenote the following regarding your account on May 26,2015, your account had a beginning balance of$6.29.As you can see, the account became overdrawn by the transactions from [redacted] for $and thecheck #I for $-Also please note that your pending transactions were not deducted from yourrunning balance, as pending transaction do not affect the daily balance.A review of your account activity on May 27,shows a beginning balance of -$352.23.Although you made a deposit of $on May 27,2015, to correct the overdraft that occurred on May26,and your account was not at a or higher balance at end of day as required for 24-HourGrace@Therefore, 24-Hour Grace@ did not waive the two overdraft fees $you incurred.A review of your account activity on May 28,shows a beginning balance of -$1.02.Three deposits were made on May 28,15, to correct the overdraft that occurred on May 27,andyour account was not at a -or higher balance at end of day as required for 24-Hour grace@Therefore, 24-Hour &ace@' did not waive the three overdraft fees $you incurred.On May 29,2015, your payroll check in the amount of $1,was direct deposited into your accountand brought your account to a positive balance of $709.59.I have confirmed that you are currently enrolled for text alerts that can give you more immediateinformation about your accounts, including balancesI have confirmed that alerts were sent to you onMay 27Ih though May 29"' informing you that your account was overdrawn and you were eligible for 24-Hour grace@Because you feel 24-Hour &ace@ was not properly explained to you, I have refunded $in overdraftfees to your account on June 3, 2015, as a courtesy.If you have any further questions or concerns, you're welcome to contact me at #######or ###-###-#### extension [redacted]
Dear Mr [redacted] I’m writing in response to the complaint you filed with the Revdex.com (“Revdex.com”) regarding an extended overdraft fee that you received Huntington received this matter for review on October 16, I sincerely apologize for any confusion this matter may have caused you According to your disclosures, on the fifth consecutive day your account is overdrawn, a $extended overdraft fee is charged to your account per week until the account remains positive through processing, or the account has been overdrawn for more than daysThe fee only applies to days the account is overdrawn by $or more For more information on this process or other fees charged to your account, please review the enclosed pamphlet Our records indicate, your account initially went negative on Friday October 9, and remained negative over the weekendIt appears that you made multiple transfers on Tuesday October 13, to bring the account positive, but your account went back negative that same day before processing was complete Since you remained negative through processing, you received the extended overdraft fee since your account had been negative for consecutive days, which included the dates of October 9, through October 13, After further review, Huntington has previously provided you courtesy refunds totaling $since November 28, I understand you are requesting an additional $for the extended overdraft fee you received on October 13, Unfortunately, Huntington will not refund any further fees at this time as the fee that occurred is valid and was not a bank error If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension [redacted] and I would be happy to help you Sincerely, Adrianne P [redacted]
Closed case with letter to customer and resolution comments to BBB Advised customer our research confirmed that he deposited a check via mobile on July 1, 2016 in the amount of $585.80. Advised customer we have determined the same check was also deposited at the branch with $20.00... cash back on July 1, 2016 and was posted to his account on the same date. Explained to customer as a result of the duplicate credit, Huntington processed a deposit correction debit in the amount of $585.80 to his checking account on July 1, 2016. Advised customer our records indicate the $24.00 fee was assessed due to non-Huntington Automated Teller Machine (ATM) withdrawals. Explained to customer we have refunded the 8 non Huntington ATM withdrawal fees totaling $24.00 as a onetime courtesy and enclosed a copy of the personal account charge form for customer review. Explained to customer that the fee is billed when his statement cycles and we have determined for the statement period beginning June 11, 2016 to July 11, 2016 there was a total of 8 non- Huntington ATM withdrawals made each resulting in a $3.00 fee. Apologized to customer for any confusion around the non-Huntington ATM withdrawal fees. Advised customer at this time we are declining his request for compensation for late rent fees. Provided customer with PRU contact info.
I would not like this complaint to be closed until all funds have been released I was notified on 7/that 50% of the funds had been sent via overnight [redacted] and provided both a check and a tracking number However the balance of funds will not be released until a final inspection has been completed The request for a final inspection of the home was requested by Huntington on 7/ I am still waiting to be contacted to schedule an inspection I have personally called their inspection contractor on 7/19, and I'm waiting for a return call to have the inspection scheduled I received a letter in the mail on 7/19, dated 7/indicating that I have not been in contact with Huntington in days regarding my property claim, despite all the voicemails left and notes on my account showing my multiple attempts to contact someone since 6/ Due to the apparent lack of communication on Huntington's part, I would prefer to keep this case open until it is completely resolved Regards, [redacted] ***
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding an experience you described was received during a phone call with the Huntington Customer Service Center and to follow up to our phone conversation that occurred on January 14, It was a pleasure speaking with you According to our records, you contacted the Huntington Customer Service Center on December 14, requesting information about a transaction that debited your account from [redacted] In the complaint, you stated that you had contacted the Customer Service Center to request information about what to do since [redacted] authorized $instead of $on December 15, After further review of this matter, it appears that there was a debit card fraud dispute submitted on December 14, with reference number [redacted] for the [redacted] purchaseSince a fraud dispute was entered, there was a requirement to close the debit card and order a new one in place of the old debit cardI confirmed that your debit card ending in [redacted] was closed on December 18, by the Debit Card Disputes department during the initial review of the dispute filedPlease understand, since the debit card was not closed during the phone conversation with the Customer Service Center, a replacement card was not ordered on your behalf, as the Debit Card Disputes department does not complete this process for you Once the debit card dispute was reviewed on December 18, 2015, Huntington issued your account a provisional credit in the amount of $while the investigation was conductedDuring our conversation, you stated that you did not wish to dispute the charge in the amount of $32.36, as you were only concerned with the amount originally authorized by [redacted] in the amount of $Since the pending authorization in the amount of $posted to your account in the amount of $32.36, you confirmed that you no longer wished to dispute the transaction On January 19, the Debit Card Dispute department sent you a letter confirming that the provisional credit of $previously provided on December 18, will be debit from your account on January 25, 2016, and your dispute will be closed as resolvedPlease contact me immediately if this date will not work with you or your schedule During our phone conversation, I confirmed that a new debit card had not been ordered since your old debit card had been closedI ordered and rushed a new debit card ending in at no charge to you for your checking account ending in ***Our records indicate that you received and activated the new debit card on January 19, As a courtesy, Huntington refunded two fees on January 14, 2016, one returned item fee in the amount of $and the debit card rush fee in the amount of $25.00, totaling $The refunds were provided to you as a token of our appreciation for your patience, as well as compensation for any miscommunication you may have received Ms [redacted] , I regret if we were unable to meet your expectations and sincerely apologize for any inconvenience you may have experienced during this matterProviding you with an excellent Huntington experience is our goalPlease know that the comments provided have been heard and forwarded to the appropriate level of management for review If you would like to discuss this matter further please contact me directly at ###-###-#### or toll free at ###-###-####, extension [redacted] and I’ll be happy to assist you Sincerely, Adrianne P***
I received a call from Huntington saying I will receive a checkThey said it was not sent out yet but they will find out in a few days and let me knowOnce again they have not followed up and I still have not received the money they owe me Regards, [redacted] ***
Business called Revdex.com requesting additional time to respond to complaint
I was called even though I asked specifically to NOT be called since I have difficulty speaking, but was called anyway & the exec told me he thought it was OK since he was calling from "corporate" (special privileges I guess, ones that would surely cancel out my speaking difficulty)I choked out that the missing credit card had arrived late, then hung up on him after hearing his response after I mentioned that they were not to be calling meIf they think all the complaints have been addressed, clearly someone has a reading comprehension problemPerhaps they are refusing to address the other complaints unless they could do it by phoneThey must think they are the only bank in town & that they are allowed to discriminate against the disabled Regards, [redacted] ***
Dear Mr [redacted] : We are writing in response to your contact with the Revdex.com (“Revdex.com”) as well as the Customer Service Center of The Huntington National Bank (“Huntington”) regarding the denial of an application for a Personal Credit Line (“PCL”)We received this matter for review on November 6, Please accept our sincere apologies for any inconvenience this matter may have caused and for any misunderstanding that may have occurredWe deeply regret that you were not satisfied with your experience We have completed a thorough review of your mortgage and PCL application records Our research shows that at the time you were preapproved for your mortgage loan, the Mortgage Loan Officer (“MLO”) believed, based on the information he had at the time that you were a good candidate for a PCL though no PCL application was taken Even if you had applied and had been preapproved for a PCL, Mr [redacted] , a preapproval or prequalification for a loan is not a guarantee of loan approvalA preapproval is a preliminary evaluation of the type and size of mortgage available to a borrower prior to verification of income, assets, credit, debt ratio and property valuation, etc You applied for your Mortgage loan on August 17, and closed on the mortgage loan October 16, Your application was taken for a PCL on October 24, Huntington was unable to approve your application for the PCL because your Equifax credit score had dropped from (August 17, 2015) to (October 24, 2015), as well as your use of revolving debt Unfortunately, based on this information, we were unable to approve your request for a PCL at this timeIf you have further questions regarding your credit you may obtain a free copy of your credit reportFederal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give you a free credit report every months if you ask for it If you would like to do so, you can contact the credit agencies using the following contact information: Annual Credit Report Request Service P.OBox Atlanta, GA 30348- ###-###-#### www.annualcreditreport.com Thank you for the opportunity to address your concernsIf you have additional questions, you’re welcome to call me at ###-###-#### or ###-###-####, extension [redacted] Sincerely, Beth C [redacted] ***
Dear [redacted] : The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your Personal Credit Line (“PCL”) ending with ***First, please accept our apologies for any inconvenience this matter may have caused you After a careful review of your PCL our findings show that on October 28, we received a payment to your PCL in the amount of $133,The payment was applied to your PCL as follows: $132,to the principal balance, $towards interest and $towards your annual feeThis left an overpayment of $331.64, which was deposited in to your Huntington Savings account ending in [redacted] on November 19, We can confirm that when you paid off your PCL you submitted a request to close the account, however the account was inadvertently left active It was determined that your property is in a Special Hazard Flood Zone which requires Flood Insurance to be kept on the propertyAs the PCL was still active on April 9, 2015, Lender Placed Flood Insurance was purchased on your behalf in the amount of $2, As the PCL was intended to be closed on October 28, 2014, we have refunded the Lender Placed Flood Insurance in the amount of $2,and closed the account on May 22, This matter has been forwarded to the appropriate department to have the Lien Release process startedPlease know that it can take up to days from the closure date to have the Lien Release submitted to the county If I can assist you in the future, you’re welcome to contact me at ###-###-#### or toll free at ###-###-####, extension *** Sincerely, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on June 23, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely, The Customer Advocacy TeamHuntington National Bank
I am rejecting this response because: The offer did NOT state the automatic direct deposit had to be a one time deposit Nor did it state the direct deposit couldn't be accrued I wasn't looking to cash in on the $even though I've given Huntington $in direct deposits, so my calling customer service is a mute point at this point There are several other Revdex.com complaints that were made as far back as last year and that are surrounding the same issue of the direct deposits They were upset because there is ambiguity in the offer for the $cash bonus I would suggest stating to your customers that the direct deposit must be a ONE TIME direct deposit of $and or that the direct deposit cannot be accrued That removes the ambiguity in the original offer My acct will remain open for as long as I need to reach 180, but after that It will be closed
The information I received from MrA [redacted] reflects that I have paid monthly installments in the amount of $as of 9-23-totaling $32,which, according to my loan paperwork, was the full amount of the loan including finance chargesI have also paid $since 9-23-that is not reflected on the loan payment history I received from MrA [redacted] as it was posted after the history was printedAccording to the payment history, I have been assessed a total of $in late fees as of 9-23-When I spoke with MrA [redacted] on September 28, he stated he was going to waive the late fee for 9-23-16; however, this was not done according to the paperwork I received from himIncluding the 9-late fee, I have been assessed $in late feesI would like resolution of this issue as soon as possible to prevent having delinquent loans on my credit reportAny assistance in this matter would be greatly appreciatedPlease see the attached paperwork I received from MrA*** Regards, [redacted]
Dear [redacted] :Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on May 31, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on November 22, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer or the complainant directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on January 04, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on February 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington checking account number ending in ***Huntington received this matter for review on November 2, Please know that we have completed a thorough review of this matterPlease note the following information: Huntington Mobile App & Alerts: When you make a purchase at a vendor/merchant, they may only send an authorization to Huntington to verify that there is an active accountThey may not send a demand for payment on the same dayThis may cause pending transactions to “drop off” without debiting your accountWhen the vendor/merchant demands payment, Huntington then debits your account The key to avoiding overdraft fees is maintaining an accurate check registerWhile our Voice Response Unit, Online Banking and Mobile Banking can assist you in doing so, it is the responsibility of our customers to know the balance in their account Our records show that you are registered to receive both Email and Text alertsThese alerts can give you more immediate information about your accounts, including balances and incoming payment demandsIf you would like more details regarding these alerts please visit Huntington.com or contact our Phone Bank at ###-###-#### Ms [redacted] we have refunded two $overdraft fees ($75.00) as a courtesyHuntington has now refunded $in overdraft fees since February 11, No further courtesy refunds will be offered on this account Huntington Banking Offices Please note that Huntington has three banking offices in your areaPlease note the following: · Franklin Banking Office: South Main Street, Franklin Ohio (miles) · Germantown Banking Office N Plum St, Germantown, OH (miles) · Springboro Banking Office N Main St, Springboro, OH (Miles) Huntington Debit Cards: On October 5, 2015, Huntington began issuing debit cards with a new EMV (“Europay, Mastercard, Visa.”) security chipThe machines that read EMV cards contain EMV technologyIt is this chip and PIN technology that makes an already secure card even safer, as the microchip embedded in the card provides increased protection against fraud when used at merchants that have EMV-enabled terminalsThese new chip cards have both the chip and the magnetic stripe to ensure they still work at terminals that are not yet EMV compatible Please note that the new card that was sent to you is linked to the same account as your previous debit cardThis means that it does not matter which card you use, the funds are taken out of your checking account number ending in [redacted] Huntington Checking Account ending in [redacted] We have verified that you have selected “OPT IN” for all transactions for your overdraft electionThis means that you made the selection to have Huntington pay your point of sale transactions in which you swipe your debit card, or perform an ATM transaction By making this selection, you agreed to allow Huntington to pay items in which your debit card was used, that may overdraw your account, and may be subject to receiving overdraft fees if you do not make a timely and sufficient deposit to cover the overdraft amount This also means each time we get an ACH item or a Personal check that exceeds the account balance, Huntington decides whether to return it or pay it Our decision to pay transactions that will overdraft your account is at Huntington’s discretionThe decision is based on customer history, amount of the transaction, account balance and past or current bankruptcy Please the following timeline: October 13, 2015: Our records show when three electronic transactions (ACH) from PayPal ($8.10; $and $46.99) were presented to Huntington for payment your account balance was $These items were returned unpaid and three $Returned Item Fees were charged to your accountI have enclosed a copy of your “Notice of Insufficient Funds” for your review October 14, 2015: Our records show when an electronic transactions (ACH) from PayPal in the amount of $was presented to Huntington for payment your account balance was -$This item was returned unpaid and a $Returned Item Fee was charged to your accountI have enclosed a copy of your “Notice of Insufficient Funds” for your review October 16, 2015: Our records show when an electronic transaction (ACH) in the amount of $was presented to Huntington for payment your account balance was $This item was returned unpaid and a $Returned Item Fee was charged to your account I have enclosed a copy of your “Notice of Insufficient Funds” for your review October 28, 2015: Our records show when an electronic transaction (ACH) in the amount of $was presented to Huntington for payment your account balance was $This item was returned unpaid and a $Returned Item Fee was charged to your accountI have enclosed a copy of your “Notice of Insufficient Funds” for your review Ms [redacted] since there was not a Huntington error, we will not offer a refund of a $fee charged to you by Time Warner Cable We sincerely regret any confusion regarding our Hour Grace® service If you have additional questions, please feel free to contact me directly at ###-###-####We appreciate your business and the opportunity to respond to your concerns Sincerely, Bob A [redacted]
Dear Mr. [redacted] I’m writing in response to your concerns addressed with the RevDex.com (“BBB”) dated June 9, 2015, regarding a $750.00 promotional offer for opening a Business Checking account with Huntington National Bank (“Huntington”).... I understand your frustration, and apologize for any inconvenience you may have been caused. My research confirms that your account was opened on December 15, 2014. It appears that there was an issue with the promotional code that was claimed at the time of account opening. The decision was made to honor this promotional offer and the $750.00 incentive was deposited into your checking account on June 10, 2015. We regret that our service did not meet the standards that you and Huntington expect to be offered to our customers. Please know that I have discussed your comments with the appropriate level of management. While we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details. If you have further comments or questions, you’re welcome to call me directly at ###-###-#### or at ###-###-####, extension ***, and I’ll be happy to assist you. Sincerely, [redacted]
Dear [redacted] :I am writing in response to your complaint filed with the Revdex.com ("Revdex.com") regardingoverdraft fees charged to your checking account ending in [redacted] held with the Huntington National Bank("Huntington")Huntington received this matter for review on May 29,2015.I understand your frustration, and apologize for the inconvenience you were causedProviding customerswith an excellent Huntington experience is our goal, and we are disappointed when we fall shortPleaseknow that your comments have been heard and forwarded to the appropriate level of management.I have completed a thorough review of your accountOur records indicate that you had elected to "OptIn" to the Debit Overdrafl Service for payment of ATM and everyday debit card transactions onOctober 1,2014, at the time of account openingThis means that even if there is not enough money inyour account to cover a transaction presented to us, we may still pay it and cause an overdraft on youraccount to occur which could result in overdraft fees being charged to your account.Please note the following information about Hour race@:When you overdraw your checking account, Hour race@ gives you until the financial cut-off time onthe next business day to make a deposit to cover the overdraft amount, plus any current amounts that mustbe paidYou need to deposit enough to bring your account balance to at least (-$4.99)If you can getyour balance out of the negative please do so, but we give you a $cushion in case you can't quitemake it all the way.Example: If the account is overdrawn by $100, and a transaction for $will post to youraccount on the same day, a $deposit must be made by the cut-off time.A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-offtime on the next business dayFinancial cut-off times vary based on how/where you make the deposit.Each branch has a local cut-off time posted.ATM, Online Banking or Telephone Banking transfer - Before :p.m.Member FDIC ' and Huntington are federally registered service marks of Huntington Bancshares lneorporated.For more information and examples regarding 24-Hour grace@ please visit our website atwww.huntington.com/grace/.Please see the following details for your account:On May 19, 5, check number in the amount of $presented to Huntington for payment.This transaction brought your account balance to a negative -$lA deposit was made on May 20,in the amount of $to correct the overdraft The overdraft fee of $was waived perHuntingjon's 24-Hour race@It appears, based on your complaint that the overdraft fees in question began on May 27,Pleasenote the following regarding your account on May 26,2015, your account had a beginning balance of$6.29.As you can see, the account became overdrawn by the transactions from [redacted] for $and thecheck #I for $-Also please note that your pending transactions were not deducted from yourrunning balance, as pending transaction do not affect the daily balance.A review of your account activity on May 27,shows a beginning balance of -$352.23.Although you made a deposit of $on May 27,2015, to correct the overdraft that occurred on May26,and your account was not at a or higher balance at end of day as required for 24-HourGrace@Therefore, 24-Hour Grace@ did not waive the two overdraft fees $you incurred.A review of your account activity on May 28,shows a beginning balance of -$1.02.Three deposits were made on May 28,15, to correct the overdraft that occurred on May 27,andyour account was not at a -or higher balance at end of day as required for 24-Hour grace@Therefore, 24-Hour &ace@' did not waive the three overdraft fees $you incurred.On May 29,2015, your payroll check in the amount of $1,was direct deposited into your accountand brought your account to a positive balance of $709.59.I have confirmed that you are currently enrolled for text alerts that can give you more immediateinformation about your accounts, including balancesI have confirmed that alerts were sent to you onMay 27Ih though May 29"' informing you that your account was overdrawn and you were eligible for 24-Hour grace@Because you feel 24-Hour &ace@ was not properly explained to you, I have refunded $in overdraftfees to your account on June 3, 2015, as a courtesy.If you have any further questions or concerns, you're welcome to contact me at #######or ###-###-#### extension [redacted]
Dear Mr [redacted] I’m writing in response to the complaint you filed with the Revdex.com (“Revdex.com”) regarding an extended overdraft fee that you received Huntington received this matter for review on October 16, I sincerely apologize for any confusion this matter may have caused you According to your disclosures, on the fifth consecutive day your account is overdrawn, a $extended overdraft fee is charged to your account per week until the account remains positive through processing, or the account has been overdrawn for more than daysThe fee only applies to days the account is overdrawn by $or more For more information on this process or other fees charged to your account, please review the enclosed pamphlet Our records indicate, your account initially went negative on Friday October 9, and remained negative over the weekendIt appears that you made multiple transfers on Tuesday October 13, to bring the account positive, but your account went back negative that same day before processing was complete Since you remained negative through processing, you received the extended overdraft fee since your account had been negative for consecutive days, which included the dates of October 9, through October 13, After further review, Huntington has previously provided you courtesy refunds totaling $since November 28, I understand you are requesting an additional $for the extended overdraft fee you received on October 13, Unfortunately, Huntington will not refund any further fees at this time as the fee that occurred is valid and was not a bank error If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension [redacted] and I would be happy to help you Sincerely, Adrianne P [redacted]
Closed case with letter to customer and resolution comments to BBB Advised customer our research confirmed that he deposited a check via mobile on July 1, 2016 in the amount of $585.80. Advised customer we have determined the same check was also deposited at the branch with $20.00... cash back on July 1, 2016 and was posted to his account on the same date. Explained to customer as a result of the duplicate credit, Huntington processed a deposit correction debit in the amount of $585.80 to his checking account on July 1, 2016. Advised customer our records indicate the $24.00 fee was assessed due to non-Huntington Automated Teller Machine (ATM) withdrawals. Explained to customer we have refunded the 8 non Huntington ATM withdrawal fees totaling $24.00 as a onetime courtesy and enclosed a copy of the personal account charge form for customer review. Explained to customer that the fee is billed when his statement cycles and we have determined for the statement period beginning June 11, 2016 to July 11, 2016 there was a total of 8 non- Huntington ATM withdrawals made each resulting in a $3.00 fee. Apologized to customer for any confusion around the non-Huntington ATM withdrawal fees. Advised customer at this time we are declining his request for compensation for late rent fees. Provided customer with PRU contact info.
I would not like this complaint to be closed until all funds have been released I was notified on 7/that 50% of the funds had been sent via overnight [redacted] and provided both a check and a tracking number However the balance of funds will not be released until a final inspection has been completed The request for a final inspection of the home was requested by Huntington on 7/ I am still waiting to be contacted to schedule an inspection I have personally called their inspection contractor on 7/19, and I'm waiting for a return call to have the inspection scheduled I received a letter in the mail on 7/19, dated 7/indicating that I have not been in contact with Huntington in days regarding my property claim, despite all the voicemails left and notes on my account showing my multiple attempts to contact someone since 6/ Due to the apparent lack of communication on Huntington's part, I would prefer to keep this case open until it is completely resolved Regards, [redacted] ***
We are still in the process of researching this customer’s issue and we will be responding shortlyPlease extendThank you
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding an experience you described was received during a phone call with the Huntington Customer Service Center and to follow up to our phone conversation that occurred on January 14, It was a pleasure speaking with you According to our records, you contacted the Huntington Customer Service Center on December 14, requesting information about a transaction that debited your account from [redacted] In the complaint, you stated that you had contacted the Customer Service Center to request information about what to do since [redacted] authorized $instead of $on December 15, After further review of this matter, it appears that there was a debit card fraud dispute submitted on December 14, with reference number [redacted] for the [redacted] purchaseSince a fraud dispute was entered, there was a requirement to close the debit card and order a new one in place of the old debit cardI confirmed that your debit card ending in [redacted] was closed on December 18, by the Debit Card Disputes department during the initial review of the dispute filedPlease understand, since the debit card was not closed during the phone conversation with the Customer Service Center, a replacement card was not ordered on your behalf, as the Debit Card Disputes department does not complete this process for you Once the debit card dispute was reviewed on December 18, 2015, Huntington issued your account a provisional credit in the amount of $while the investigation was conductedDuring our conversation, you stated that you did not wish to dispute the charge in the amount of $32.36, as you were only concerned with the amount originally authorized by [redacted] in the amount of $Since the pending authorization in the amount of $posted to your account in the amount of $32.36, you confirmed that you no longer wished to dispute the transaction On January 19, the Debit Card Dispute department sent you a letter confirming that the provisional credit of $previously provided on December 18, will be debit from your account on January 25, 2016, and your dispute will be closed as resolvedPlease contact me immediately if this date will not work with you or your schedule During our phone conversation, I confirmed that a new debit card had not been ordered since your old debit card had been closedI ordered and rushed a new debit card ending in at no charge to you for your checking account ending in ***Our records indicate that you received and activated the new debit card on January 19, As a courtesy, Huntington refunded two fees on January 14, 2016, one returned item fee in the amount of $and the debit card rush fee in the amount of $25.00, totaling $The refunds were provided to you as a token of our appreciation for your patience, as well as compensation for any miscommunication you may have received Ms [redacted] , I regret if we were unable to meet your expectations and sincerely apologize for any inconvenience you may have experienced during this matterProviding you with an excellent Huntington experience is our goalPlease know that the comments provided have been heard and forwarded to the appropriate level of management for review If you would like to discuss this matter further please contact me directly at ###-###-#### or toll free at ###-###-####, extension [redacted] and I’ll be happy to assist you Sincerely, Adrianne P***
I received a call from Huntington saying I will receive a checkThey said it was not sent out yet but they will find out in a few days and let me knowOnce again they have not followed up and I still have not received the money they owe me Regards, [redacted] ***