Kentuckiana Insulation, LLC

a Check was processed to you [redacted] on 09/19/check #***

Please see attachment Thank you Diane

Complaint [redacted] against Soaring should be closed as satisfiedI received a refund check last FridayThank you so much for your interventionI truly believe that I would not have come to this outcome without your assistanceThanks you, [redacted]

Hi although we had nothing to do with the recent balloon accident in [redacted] we continue to be inundated with refund requests and customer service issues We will get a refund check out to Emily on 09/12/I will also enclose a self addressed stamped envelope so she can return the ticket to us thank you for your patience Diane

Hi, Since the recent balloon accident in Texas we have been inundated with emails and voice mails We are trying very hard to keep up with all the customer service issues We will be happy to refund your money, here is the refund instructions Please return the flight ticket to us here at [redacted] Attn: Diane/Revdex.com and also enclose a note to whom and where to send the refund check Thank you Diane

Hi, Very sorry but I did find your returned tickets, unfortunately they were miss filedWe will get a refund check out to [redacted] today Thank you again for your patience Diane

Hi I have spoken with the customer and asked her to return the flight tickets to us and we will be happy to give her a refund We need to have the merchandise returned, We still have not received the tickets back here in our office to give her the refund Thank you Diane

Hi Thank you for your patience I have been out of the office for almost a week due to an accident, I returned to the office on Monday the 15th I have processed your refund and it is in the mail to you Thank you Diane

Hi We issued you a refund check on 09/07/check [redacted] You should be receiving it shortly Thank you Diane

Hi I am sorry that you have had a hard time scheduling your ride, I'm not sure who you spoke with here at Soaring Adventures but We will be happy to give you a refund You will need to return the flight ticket back to us @ [redacted] please put it to my attention Diane and once I receive your ticket back here in the office I will send you a refund check please be sure to include in the envelope to whom to make the check out to and where to send it Thank you Diane

Hi The check is on it's way to you check # Thank you for your patience ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to clarify that my complaint has nothing to do with the accident in TexasIt has to do with the business not paying pilots in [redacted] , and as a result those pilots not wanting to redeem the vouchersAgain, thank you! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a refund check and I also sent back the tickets today to SAAThank you for the quick response and again I am sorry I didn't respond sooner Sincerely, [redacted]

Hi We apologize for the delay, We have been inundated with refund request and customer service issues since the recent balloon accident tragedyThe check was processed and is in the mail today Thank you Diane

Hi thank you for your patience, I have been out of the office for the past week We are behind in answering our emails at the help desk I am the only one who responds to the emails I will give you the refund instructions here so we can get the process started today you need to send your ticket back to us @ S.A.A [redacted] [redacted] please put it to my attention Diane/expedite and as soon as we get your tickets here in the office I will process the refund the same day Thank you again Diane

Hi We will be happy to refund your money, I will give you the refund instructions Please return your ticket to us @ [redacted] Attn: Diane/Revdex.com and also enclose to whom and where to send the refund check to Thank you Diane

Hi received your letter requesting a refund on 08/16/ We will send you a refund check today also I will enclose a self addressed envelope so you can return the flight ticket back to usThank you Diane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11597252, and find that this resolution is satisfactory to me Sincerely, William Hyvarinen

Hi, We did receive your request for a refund and have been in contact with your husband [redacted] Accounts payable sent you a refund check on 07/28/check # [redacted] It should arrive shortly unfortunately I don not have control of how fast the mail is delivered Thank you for your patience Diane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the refund is actually received Sincerely, [redacted] ***