Kentuckiana Insulation, LLC

Complaint: [redacted] I am rejecting this response because: According to the email I was forwarded today, Diane is mailing a check out to [redacted] That is not my name My name is [redacted] Sincerely, Lori Paschall

[redacted] We picked up your returned ticket from the post office on Tuesday and I am issuing a refund check to you today Thank you for your patience Diane

Complaint: [redacted] I am rejecting this response because: Just wanted to let u know that we have still not heard anything from Soaring Adventures of AmericaNo response email and no refund check since they received our tickets one week ago todayPlz let me know what our next step should beThank you! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks SO much, Revdex.com! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi, We do have your request for a refund, We are able to refund you the price that the organization pays us for the flight ticket we discount our tickets for fundraising and we also donate a free balloon ride to them as well We were paid $for the ticket that you won at the fundraiser We will issue you the refund check as soon as we hear back from you Thank you for your patience Diane

Hi we have already issued Elizabeth a refund check yesterday 10/18/ Thank you for your patience

Hi, Although we had nothing to do with the recent balloon accident in Texas, we continue to be inundated with refund requests and customer service issues as a result of it We will be more than happy to get this refund processed Accounts payable is back in the office on Tuesday September 6th and we will get he check in the mail then Thank you for your patience Diane

I am rejecting this response because I have not received the refund checkI will accept the response when I receive the checkWhy haven't they been asked to provide proof of having "processed" the check and/or sent the check? Please see attached file - you will see numerous emails from the company that claim they are working/processing - I started this request on February 1stIt is not an acceptable answer that they claim to have mailed something - but its not their fault if the post office hasn't delivered*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlso, Soaring Adventures resolved my issue and sent me a checkIt was $less than what I paid but I'm glad this is over.Thank You Sincerely, [redacted] ***

Hi, We have tried to contact our pilot, but he out of the country until November 22, We will contact him when he is back and get this issue resolved I didn't want to not respond to this complaint I wanted to let you know what the situations was and why there was a delay in responding Thank you Diane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] P.SI will never deal with this company again I am actually shocked that this is an accredited business and that they are allowed to continue to take people's money when they clearly have no intention to deliver the services that are being paid for It took an incredible amount of time on my part to get this resolved...many unanswered emails, phone calls and faxes I am glad it is over

Hi, The owner of Soaring Adventures called [redacted] yesterday and left her a message after we received her email We will be happy to refund her money, he was calling her to apologize for this matter and to let her know how to receive the refund She can give us a call if she likes but I'm sure We will try to contact her again by phone today I just want to make sure we have the same person in question (*** [redacted] was the person who contacted us) Thank you if I can assist in any other way please let me know Diane

Hi In the email I sent to you was an attachment with the refund instructions I will give you the refund instructions here You need to send your ticket back to us please send it [redacted] you can send it to my attention Diane and please include to whom and where to mail the refund check to Thank you Diane

Hi, We would be happy to give this customer a refund, We are currently under negotiation with our pilots at this time We are hoping to get this situation settled in a timely manor All the customer has to do is return the flight ticket back to us and please put to my attention Diane and we will issue her a refund check she can just provide us with to whom to make the check out to and where to mail the check Thank you Diane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will send the ticket back to the business, but please do not close the complaint till I get the money back, because if the mail get lost I won't get the money back Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will send the certificate back this week Sincerely, [redacted]

Good Morning, We have had pilots in the [redacted] ** area for about years They recently finished flying our customers on August 15th of this year We are currently working on getting new pilots out in these areas to fly our customers We will be happy to give this customer a refund, that is not a problem Could you have the customer contact us by telephone so I can get all the details on whom and where to send the refund check They can contact me @ [redacted] and they should ask for *** If there is anything else we can do help with this complaint please let us knowThank you ***