Kentuckiana Insulation, LLC

Hi we will be happy to give you a refund, what you will need to do is return the flight ticket back to us and please put it to my attention Diane/expedite *** *** *** *** *** ** *** as soon as I receive it here in the office I will issue you a refund check Thank you for your
patience Diane

Complaint: ***
I am rejecting this response because:
No checks have been received and I was out of town when you sent the email to respond without
computer. Please respond to them as I have called not stop since they reading they claimed to have sent a check. Thank you
Sincerely,
*** ***

Hi, although we had nothing to do with the recent balloon accident in Texas, we continue to be inundated with refund requests and customer service issues as a result of it.  We will be happy to provide a refund.  Accounts payable is back in the office on September 6th we will process the...

refund check and get it out in the mail that day.  Thank you for your patience  Diane

Hi Thank you for your patience  I have been out of the office for almost a week due to an accident, I returned to the office on Monday the 15th.   I have processed your refund and it is in the mail to you.  Thank you Diane

Hi We issued you a refund check on 09/07/16 check [redacted]   You should be receiving it shortly  Thank you Diane

Hi we have already issued Elizabeth a refund check yesterday 10/18/16  Thank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the refund is actually received. 
Sincerely,
[redacted]

Hi,  The owner of Soaring Adventures called [redacted] yesterday and left her a message after we received her email.   We will be happy to refund her money, he was calling her to apologize for this matter and to let her know how to receive the refund.  She can give us a call if she...

likes but I'm sure We will try to contact her again by phone  today.  I just want to make sure we have the same person in question ([redacted] [redacted] was the person who contacted us)  Thank you if I can assist in any other way please let me know.  Diane

Hi,   I have checked with Accounts payable and they have never received the tickets back in the mail to issue the refund.  We will be more than happy to give her a refund  When we send the refund check to her we will put a self address stamped envelope in with the check, so she...

can send back the flight tickets.    Please let us know if this is ok.  Thank you Diane

Hi,  although we had nothing to do with the recent balloon accident in [redacted] we continue to be inundated with refund requests and customer service issues as a result of it.  We will be more than happy to provide a refund, Accounts Payable is back in the office on September 6th we...

will process the refund then.  Also I will enclose a self addressed stamped envelope so they can return the flight ticket to us when they receive their refund check  She is disputing an amount that does not equal to the amount she paid for the tickets  she paid $342.90 for the flight ticket so we will make the check out to what she paid us for the ticket, if she can provide us information with what the difference was we will be happy to adjust the amount.   Thank you  Diane

Complaint: 11772673
I am rejecting this response because: after having tried to reschedule with Mike, many pilots will not accept the gift cards, when I emailed your help address to reschedule I got no response. We no longer are going to use...

the gift card and my parents are very upset by the entire experience and the recent accidents involving hot air balloon flights. I see online that MANY people have been requesting refunds and have infact been refunded. As such, I would like my $514 returned.
Sincerely,
Nikki Mccutcheon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi  you stated you requested a refund,  Did you receive the refund instructions? and did you already return your flight ticket back to us?

Hi [redacted],  That is not the total truth.  I have emailed with you on this matter,  you purchased the ticket through a fundraiser, which in our data base does not provide us with the winners information only the organizations information. You sent a copy of the ticket back to us, which...

we asked that you send the original ticket back to us.  Also the name on the envelope that you send your ticket back to us was not yours it was [redacted], which is why we had difficulties finding your refund request.   I will send you a self addressed stamped envelope so you can return the ticket back to us, also I will get a check in the mail to you today for the amount that you are disputing $219..95.   Thank you Diane

Please see attachment Thank you  Diane

a Check was processed to you [redacted] on 09/19/16 check #[redacted]

We have issued you a refund as you requested it was processed yesterday as per my email.   it is check # [redacted]

Complaint [redacted] against Soaring should be closed as satisfied. I received a refund check last Friday. Thank you so much for your intervention. I truly believe that I would not have come to this outcome without your assistance. Thanks you, [redacted]
[redacted]

Hi [redacted]   I am so sorry that this issue has not been resolved yet.  We were contacted by [redacted]hat they were to give the refunds I do have your tickets here in the office, and again I apologize that you never received your refund.  I can get a refund check out to by the end of...

this week 3/4/16.    Please let me know if this is ok with you I have all of your information here to where to send the check.  Thank you for your patience  Diane

Hi  We will be happy to refund your money,  I will give you the refund instructions Please return your ticket to us @ [redacted] Attn: Diane/Revdex.com  and also enclose to whom and where to send the refund check to Thank you Diane