Kentuckiana Insulation, LLC

Hi, although we had nothing to do with the recent balloon accident in [redacted] we continue to be inundated with refund requests and customer service issues as a result of it We will be more than happy to provide a refund, Accounts Payable is back in the office on September 6th we will process the refund then Also I will enclose a self addressed stamped envelope so they can return the flight ticket to us when they receive their refund check She is disputing an amount that does not equal to the amount she paid for the tickets she paid $for the flight ticket so we will make the check out to what she paid us for the ticket, if she can provide us information with what the difference was we will be happy to adjust the amount Thank you Diane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi, Although we had nothing to do with the recent balloon accident in Texas, we continue to be inundated with refund requests and customer service issues as a result of it. We will be more than happy to get a refund check out Accounts payable is back in the office on September 6th we
will process the check and get it in the mail then, also I will send a self addressed stamped envelope so they can return the flight ticket back to us once they receive our refund check. Thank you Diane

Hi We are issuing you a refund check today, check # When we checked on your order we were confused because you are asking for a refund of $296.00 When you paid 339.90. We will make the refund check out to the higher amount. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi We will be happy to issue a refund for the flight ticket they received as a gift We ask that the customer return the flight ticket back to us at S.A.AP.OBox Wilton, CT they can send it to my attention Diane/Revdex.com and please put a note inside with the ticket to whom
to make the check out to and where to mail it Sorry for this situation Diane

Hi, Accounts payable is issuing this customer a refund check today. Thank you for your patience Diane

Hi, Although we had nothing to do with the recent balloon accident in *** we continue to be inundated with refund requests and customer service issues as a result of it. We are happy to give a refund. Accounts Payable is back in the office on Sept 6th we will process and get the
refund check in the mail then. I am also sending a self addressed stamped envelope so they can return the flight ticket back to us once they receive the refund check. Thank you for your patience Diane

Hi I apologize if you were treated rudely I am not sure whom you spoke with This is a very busy time for most of our pilots, so sometimes it is hard to get a ride scheduled or it does take some time for them to return phone calls With that being said, We will be happy to give you
a refund if that is what you would like You will need to return the flight tickets back to us send them to *** *** *** *** *** ** *** *** Diane/Expedite also to whom and where to send the refund and we will get a refund check right out to you Thank you Diane

Hi, We have processed ***'s refund this morning, in the amount of $check # ***. We are sorry that we did not see that *** requested an email confirmation of receiving the tickets. We were out of the office for the long holiday weekend, We returned today and processed
her refund. If there is anything else I can help with concerning this matter please contact me @ *** Thank you Diane

Complaint: ***
I am rejecting this response because: check still has not been received
Sincerely,
*** ***

Hi, We issued a refund check to *** on 01/06/check *** It should be arriving in the mail soon. Thank you for your patience Diane

You
only responded to one email out of and did not return either of my calls
In your ONLY communication with me you stated "I have looked under
both names you have mentioned and I don’t see the returned envelope who’s name
is on the return address of the envelope?" When I responded to you with
follow up emails again I got no response
Yes,
you are correctI did purchase this through a fundraiser back in April of 2015 and actually my
donation to them was for $It took us months to even get the gift certificate from your company and once we did I am sure you can imagine our disappointment when nobody will accept themThanks for mentioning my charitable work and donations in the
Better Business ClaimSad the charity had to get dragged into your bad business dealings
Thank
you for the refundWe regret it had to be taken this far, but it appears from
the various negative reviews left by consumers all over the United States on
various websites (Revdex.com, ***, ***, etc) your company has made a habit of
selling tickets they know are not being honored and we are all left stranded
with no communication from you and long wait times to receive the refunds we
are entitled to

Hi Thank you for your patience, we will get a refund check out to you today Diane

Hi We are issuing *** a refund check today. Sorry for the delay and thank you for your patience . Diane

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me however I do not want this closed until the refund is received There are reviews that state the business does not refund in a timely manner and patrons wait months to get it
Sincerely,
*** ***

Hi We have issued *** a refund check yesterday on 11/17/check *** She should be receiving it soon Thank you for your patience ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will accept there response when I have received full reimbursement for $
Sincerely,
*** ***

Hi, I am out of the office until the 28th, We have responded with an attachment for her to get a refundUnfortunately she must not be able to open the attachment. We can issue her a refund check as soon as I'm back in the office. We will need to get the
flight ticket returned to our office., that was part of the refund in instructions in the attachment. If you need anything else before then please let me know. Diane

Hi thank you for your patience Accounts payable issued you a refund check yesterday 03/28/check #*** If I can be of further assistance please don't hesitate to give us a call here in the office ###-###-#### Thank you Diane