Kentuckiana Insulation, LLC

Hi  In the email I sent to you was an attachment with the refund instructions.   I will give you the refund instructions here.   You need to send your ticket back to us please send it [redacted]  you can send it to my attention  Diane  ...

 and please include to whom and where to mail the refund check to   Thank you  Diane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  I Hope to receive it soon.  If not, then I will ask for you assistance again.  Thank you for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will send the ticket back to the business, but please do not close the complaint till I get the money back, because if the mail get lost I won't get the money back.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11597252, and find that this resolution is satisfactory to me.
Sincerely,
William Hyvarinen

Hi,  We have tried to contact our pilot, but he out of the country until November 22, 2015  We will contact him when he is back and get this issue resolved.  I didn't want to not respond to this complaint.  I wanted to let you know what the situations was and why there was a...

delay in responding.  Thank you  Diane

Hi, Please see attachments Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.However, I would like to note that my complaint has nothing to do with the recent balloon accident in Texas, it is rather an issue that their supposed vendors are no longer supporting vouchers from Soaring Adventures due to lack of payment. In order to help Soaring Adventures with their future business I would like to give the specific example of the [redacted]ocation. They will not accept Soaring Adventure's vouchers and I suggest they be removed from their online list.
Sincerely,
[redacted]

Hi,  We received your ticket back to us last week not sure the exact date we picked it up, possibly Wednesday the 8th Accounts payable is issuing you a refund check today, We were not in the office on Friday the 5th.  Thank you Diane

Hi,  Although we had nothing to do with the recent balloon accident in Texas, we continue to be inundated with refund requests and customer service issues as a result of it.  We will be more than happy to get this refund processed.  Accounts payable is back in the office on...

Tuesday September 6th and we will get he check in the mail then.   Thank you for your patience  Diane

Hi Thank you for your patience  We will get a refund check out to you today.   Sorry again for the delay Diane

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, Soaring Adventures resolved my issue and sent me a check. It was $3 less than what I paid but I'm glad this is over.Thank You.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi I am sorry that you have had a hard time scheduling your ride,  I'm not sure who you spoke with here at Soaring Adventures but We will be happy to give you a refund.  You will need to return the flight ticket back to us @ [redacted] please put it to my...

attention Diane   and once I receive your ticket back here in the office I will send you a refund check please be sure to include in the envelope to whom to make the check out to and where to send it.  Thank you   Diane

Complaint: [redacted]
I am rejecting this response because:I have already mailed the flight tickets with my contact information back to you at the address provided. However, the "refund policy" that your company forwarded on to me clearly indicates that refunds are processed in "financial quarters" and that I could potentially be waiting until November or December for you to cut a refund check to me. This is completely unacceptable, considering that you have already held my money for 5 months. Your Company knew when you accepted my payment and sent those tickets to me, back in April, that the tickets were no good. You simply sat back and waited for me to realize it, and that is terrible business practice! If that money had been sitting in my bank account this whole 5 months, I would have accrued interest on it all of this time. Instead, your company more than likely gained interest on MY funds! Therefore, I feel it is only fair for your company to reimburse me with interest for the 5 months you stole my money, and I do not think I should have to wait another month or more for my refund! 
Sincerely,
[redacted]

Hi,  I am returning to the office on Monday the 28th,   I am very sorry to hear about this situation.   We will be happy to give the customer a refund for the amount in dispute.  We can issue them a refund check as soon as I am back in the office.  If there is...

anything else I can do before then please let me know.   Thank you Diane

Hi Thank you for your patience We are getting a refund check out to Doreen in the mail today check [redacted] Thank you Diane

Hi, We did receive your request for a refund and have been in contact with your husband [redacted]  Accounts payable sent you a refund check on 07/28/16 check # [redacted] It should arrive shortly unfortunately I don not have control of how fast the mail is delivered.  Thank you for your patience...

  Diane

Hi The check is on it's way to you check # 94845 Thank you for your patience  [redacted]