Kentuckiana Insulation, LLC

Complaint: [redacted]
I am rejecting this response because:  According to the email I was forwarded today, Diane is mailing a check out to [redacted]  That is not my name.  My name is [redacted]  
Sincerely,
Lori Paschall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will send the certificate back this week.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to clarify that my complaint has nothing to do with the accident in Texas. It has to do with the business not paying pilots in [redacted], and as a result those pilots not wanting to redeem the vouchers. Again, thank you!  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have send the requested documents a refund and the business received it certified mail on 8/18, and I have ever not received my refund or any correspondence yet.
Sincerely,
[redacted]

Hi,  Thank you for your patience,  We are getting a check out to Lori in the mail today  check [redacted] Diane

Hi although we had nothing to do with the recent balloon accident in Texas, we continue to be inundated with refund requests and customer service issues as a result of it.  We will get a refund check out in the mail to Jose on Monday 09/12/16 Thank you for your patience Diane

Complaint: [redacted]
I am rejecting this response because:  Just wanted to let u know that we have still not heard anything from Soaring Adventures of America. No response email and no refund check since they received our tickets one week ago today. Plz let me know what our next step should be. Thank you!
Sincerely,
[redacted]

Good Morning,  We have had pilots in the [redacted] area for about 30 years.  They recently finished flying our customers on  August 15th of this year.  We are currently working on getting new pilots out in these areas to fly our customers.   We...

will be happy to give this customer a refund, that is not a problem.  Could you have the customer contact us by telephone so I can get all the details on whom and where to send the refund check.   They can contact me @ [redacted] and they should ask for [redacted]    If there is anything else we can do help with this complaint please let us know. Thank you   [redacted]

Hi thank you for your patience,  i have been out of the office for the past week.  We are behind in answering our emails at the help desk I am the only one who responds to the emails.  I will give you the refund instructions here so we can get the process started today.   you...

need to send your ticket back to us @ S.A.A. [redacted]  [redacted]  please put it to my attention Diane/expedite  and as soon as we get your tickets here in the office I will process the refund the same day.  Thank you again  Diane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. If they do not refund my money will I need to contact you again? I had read other complaints about the company and the customer returned the ticket and after four months they still had not seen a refund check. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] P.S. I will never deal with this company again.  I am actually shocked that this is an accredited business and that they are allowed to continue to take people's money when they clearly have no intention to deliver the services that are being paid for.  It took an incredible amount of time on my part to get this resolved...many unanswered emails, phone calls and faxes.  I am glad it is over.

Hi,  Since the recent balloon accident in Texas we have been inundated with emails and voice mails We are trying very hard to keep up with all the customer service issues.  We will be happy to refund your money, here is the refund instructions  Please return the flight ticket to us...

here at [redacted] Attn:  Diane/Revdex.com  and also enclose a note to whom and where to send the refund check  Thank you   Diane

Hi received your letter requesting a refund on 08/16/16  We will send you a refund check today also I will enclose a self addressed envelope so you can return the flight ticket back to us. Thank you Diane

Hi I have spoken with the customer and asked her to return the flight tickets to us and we will be happy to give her a refund.  We need to have the merchandise returned, We still have not received the tickets back here in our office to give her the refund.   Thank you Diane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi,  We do have your request for a refund,  We are able to refund you the price that the organization pays us for the flight ticket we discount our tickets for fundraising and we also donate a free balloon ride to them as well.  We were paid $240.00 for the ticket that you won at the...

fundraiser.  We will issue you the refund check as soon as we hear back from you.  Thank you for your patience  Diane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive a refund check and I also sent back the tickets today to SAA. Thank you for the quick response and again I am sorry I didn't respond sooner.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I don't see a number or letters after the PO Box, do I need that to mail?
Sincerely,
[redacted]

When we use the term processed that means that an actual check was printed and mailed out to you that same day.  The check was mailed out on the 12th, you should be receiving it soon, we have no control over how long the mail takes to be delivered.  Thank you  Diane