Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We sincerely regret that you are not happy with the purchase made with us and apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer contacted us directly to alert us of the issues on
1/**/ Please allow us sufficient time to fix the situation at hand as we show that this issue was raised within the last Hours and is currently being worked upon While we appreciate our customer's urgency, we do show that a "PickUp Label" is already being generated for use by our customer to return the item Again, we sincerely apologize that our customer received an item that they did not intend on purchasing and do show our efforts are currently rectifying this troubling issue We will also review the issue as the cause of this complaint to ensure future customer satisfaction.If you would like to discuss this case directly with us please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

The customer's request was for FREE overnight shipping we do not offer FREE over night shipping on any of our merchandise.Customer Relations Department

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our notation history, we do show that we are currently working with our customer
to fix this warehouse error.We here at FactoryOutletStore pride ourselves in excellent Customer Service and have sent a replacement package out to our customer using *** Tracking *** - Scheduled delivery: Thu 5/**/by 8:pm We will continue to follow up with our customer until the correct item is successfully delivered and our customer is satisfied with their purchase.If you have any additional questions and/or concerns please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
FOS has not specified how they have changed their process to prevent another customer from knowingly being misled by their info prepopulated on their receiptNow that FOS knows their receipts don't match delivery SLA, what are they going to do about it? I will not accept an apology without them making a process correction to stop what will now be deliberate misleading if they use the same receipt practices that I have brought to attention of Revdex.com. What is FOS going to do to fix this misleading info on their receipts going forward?Thanks, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The canned response from the company is not acceptable I TOLD the man on the phone to NOT charge my card and he did it anyway I also received a phone callfrom someone from the business who said they would take care of the charge and cancel the program for me I see no mention of this in the respnse Sincerely*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that you are not happy with the purchase made with us. After reviewing the complaint along with our Order History we do show that your order went on a temporary back order and was not charged until the item was available to ship on 7/**/2015. Please
review your email as we emailed you a copy of your receipt along with the tracking information for the location of your enroute package.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastnern/Standard.Customer Relations Department

Revdex.com:
I recommend to Factory Outlet Store to do everything RIGHT FROM THE BEGINNING, so that you are eliminating these complaints altogether I wish you all the best and hope your business has learned from these complains HOVEWER, YOU LOST ANOTHER LOYAL CUSTOMER! I have reviewed the response made by the business in reference to complaintID ***, and find that this resolution is satisfactory to me and the matter has been resolved I have received a full refund THANK YOU Revdex.com FOR YOUR LOYALTY TO US! Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the order placed with us.we show that our customer ordered on 8/**/(Please Review Proof Of Purchase):*** *** * *** *** ***
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*** ***We explained to
our customer that the item was listed as September Delivery and we are now in the beginning of September all orders will roll out in the order that it was received Customer contacted us again on 9/*/and was not happy that the item did not ship out yet and requested to cancel the order We agreed and have cancelled and the order was successfully cancelled today 9/*/15.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.US Based Customer Relations Department###-###-####***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you as we pride ourselves on offering the most competitive prices We regret that you are not happy with the purchase made with us here at the FactoryOutletStore and to
show our commitment to you as our Customer … we have refunded $to our customer's Visa card ending 6207.Customer has Days from date of delivery to return any unwanted/defective merchandise for an exchange/refund which expires 8/**/ A replacement battery pack has been sent out to our customer today - 8/**/ If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I was eventually shipped the item I ordered, it required repeated phone calls and complaints before the entire order was received The business' response sums up the issue quite well The product on the website is listed as being in stock (I'd be happy to provide screen shots), and it is not until after orderin that I was informed that it was "discontinued" (which for reference it is not).On each occasion when I called to address the situation, the customer service rep attempted to sell me a far more expensive unit as an alternative.I don't care to spend any more time dealing with the situation, but other consumers should be warned that the great deals on "in stock" items on this company's website may actually be too good to be true.*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. If, after returning the product and not receiving a FULL refund, I will open a separate issue.Thank you very much for your assistance in this matter. I was happy to see such a speedy resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.(I do accept the refund ) but I just checked my bank online STILL not refunded, I underatand that it might take few days to be in the accountWould like to know how many days exactly it takes to be fully refunded? I can attach prove that I still didnt get any refund yet. Many thanks for your help, I really appreciate it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The receipt issued by the vendor specifically states 2-days for shipping arrivalAt the time of sale over the phone the vendor's employee or agent also stated that I will receive this shipment in 2-business daysHowever, *** and *** both stated that the delivery chosen by Factory Outlet Store has a time frame of 2-daysFactory Outlet Store specifically and knowingly deceived me with the shipment method they chose due to their failure to disclose the actual SLA for the shipping method they choseThey chose a shipment method that is 2-days BUT stated to me over the phone and by email that the delivery time frame is 2-daysI never would have purchased from them if I knew they couldn't provide the device by the time frame I neededI would have purchased from Amazon if Factory Outlet Store told me the truth about the shipment and the SLA which is up to DAYS, not DAYSFactory Outlet Store's receipt even specifies 2-days for shipment when they knowingly chose a shipment method that takes up to daysThese types of practices are not acceptable - deception should not be a trick used to win sales. Here is the actual text from their receipt:*** * ***
*** *** * ***
*** *** ***
*** *** ***
*** * ***Regards, *** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history, we do show that we have spoken to our customer regarding this
mis-shipment and have previously made arrangements to have the incorrect item picked up and the correct item shipped Customer should receive the return label within hours and should have the correct item shortly.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We sincerely regret that our customer was not happy with the purchase made with us and apologize for the inconvenience that this has caused.We do show that our customer purchased the Clarity phones and it was successfully shipped and delivered as requested Per our
Return Policy listed on the website where customer placed the order as well as the customer's Proof of Purchase: Return Policy30-Day Money Back Guarantee.We want you to be happy with your purchase from ***We strive to provide our customers with the highest level of service possibleFrom first visit to order delivery, we want you to be completely satisfied with your experienceYou may return or exchange most merchandise for a refund within 30-Days from date of purchaseDue to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to ***For any issues concerning the software (i.eDefect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistanceAt *** returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refundFactory Serviced items are exchangeable for a replacement of the same model on defective items only within Days from date of purchaseBulk Packaged items have a Day EXCHANGE ONLY Warranty from date of purchaseCustomer should NOT contact the manufacturer for ANY reason associated with these productsAll returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.emissing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.)Ship all returns using a traceable shipping method and a separate shipping boxDO NOT put any courier labels on the manufacturer's merchandise packagingDoing so requires FactoryOutletStore to pay for replacement packagingTherefore, additional fees will be charged under these circumstancesWe will not accept items back unless they are returned with the manufacturer's original packagingFactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipmentNOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchangesFactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and belowPlease include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase Customer has a one (1) year warranty with the manufacturer of the item and will be able to utilize the warranty as they do not have the original packaging needed to return the item for inspection and consequent exchange/refund.As a courtesy the agent suggested purchasing the same unit as an "Advanced Exchange" we do offer FREE shipping this will deliver the package to our customer within to Business Days Unfortunately, as a re-seller we are not able to accept the item as a return without the original manufacturer's packaging.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I will note that the final part of the refund (GPS mount for $58.95) was finally refunded SEVERAL DAYS AFTER the other charges were refunded...ie, not concurrently as suggested by FactoryOutletStore
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your initial sales attempt did not state anything about such company chargesYour are ripping me off and I want satisfaction.*** *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not been refunded the entire cost of my purchase, but they have deducted $22.95, I assume for shipping When they respond that they are refunding "the entire purchase price", they are being misleading, as it is not the total amount we have paid, only the cost of the item This has been the dispute from the beginning, whether, when they said clearly on the order page that they had "same day shipping" and we paid extra for "two-day delivery" on December **, we should incur any costs when they did not ship out the item until January **, two weeks after the order was placed (clearly not same day shipping) and business days This was a suitcase that we needed for traveling on January * Shipping it on January ** with delivery on January **, a week after we've left, clearly is of no use to us and is in breach of the order agreement We expect a full refund of all costs we incurred as a result of their inability to ship as agreed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business responded to my complaint on 11/**/stating that they were going to email me a return shipping label and that they would exchange my item when they determined that it was in fact not new as I statedIt is now 11/**/in the evening and I have received no email with a return shipping labelAfter speaking with their customer service originally they emailed me a return formI sent the item back on 11/**/with the return form stating that I wanted the item replaced with a new oneIt should arrive on Thursday11/**/at their locationThis return shipping cost me $I would like a new item sent to me, as well as a credit to my credit card for the cost of the return shipping
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***