Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you and sincerely regret that you are not happy with the purchase made with usAfter reviewing this complaint along with our notation history we show that the items purchased
came with their own builtin software We also show detailed description of each item on our website located at *** We sincerely understand this issue and will refund all Return Fees as a courtesy todayPlease feel free to contact our US Based Customer Relations Department at *** Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me -ONLY UPON ACTUAL RECEIPT OF THE PHONE - once the phone is received, I will consider the matter closed. Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that our customer contacted us on 12/**/to state that the item
was coming up with Maps and was emailed return directions to have the time returned and refunded We have not yet received the item back as a return and eagerly awaiting the item at our Returns Warehouse.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our order notes we show that our customer purchased our Garmin NuMapLifetime
Download Lifetime Map Update North America *** for $and it was emailed to *** on 4/**/ On 5/**/our customer contacted us to inquire about the order and we sent a copy of the original email to our customer's email again We did not hear from our customer until 9/**/(four months after initial contact) when he contact us to state that he needed assistance with the download at which time customer was given our internal support email for assistance We understand from this complaint that our customer is still not happy with the purchase and will refund the full purchase price of the order today as a courtesy If you have any additional questions and/or complaints please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Dear *** * ***We regret the inconvenience that this has cause and sincerely apologize.Based on our conversations with the warehouse, the model Perfect Sleeper Pearson Plush is the closest alternative to Oakridge firm mattress We regret that you are happy with this item and
have successfully refunded your account as we previously agreed.If you would like to speak with us directly please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Respectfully, Team Mattress***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that MJacobs purchased the following item via our
online shopping cart on 2/**/@ 11am and a copy of the Invoice emailed to ***:
***We understand that our customer selected the incorrect item and intended on purchasing the Brand New Unit that is currently available in stock :***Customer may return the item for exchange within 30Days of delivery.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I am owed plus why should I lose out on for a power cord my card was charged and never got credit for it I have proof they charged my acount also can show they never gave any credit period
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. We do show that we shipped exactly what was on the customer's invoice while we understand that the customer's complaint.As a courtesy we will refund the full purchase price of the item within
to 48hours.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize about any issues that may have resulted We show that our customer purchased this item on Sunday 6/**/- the package was shipped out on Monday 6/**/and delivered on
6/**/15.After reviewing this complaint along with our notation history we show that our customer contacted us on 6/**/to state that the screen of the unit was "bad" and was given directions to return the entire package along with the original packaged for inspection and consequent exchange Customer stated that they had previously mounted parts of the item to their boat and would not be able to send the entire item back as a courtesy we made arrangements to process the inspection without the parts mounted Customer did not make mention they no longer had possession of the Original Packaging Our customer returned the item as directed but without the needed Manufacturer's packaging therefore we were not able to facilitate the exchange.We apologize that we are not able to take the item back without the original packaging Customer may contact the manufacturer directly as the item carries a One (1) Year Manufacturer's Warranty at ***.If you would like to speak with us directly please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

You contacted Braun the manufacturer and returned the item to them as we can tell by reviewing your return tracking Your order was with us here at the FactoryOutletStore.com You placed this order via our online shopping cart and a confirmation/order receipt was emailed to you directly at ***.Our Return Policy along with Return Address is listed on the website where you placed this order as well as your Proof of Purchase along with our direct phone number We did not speak with you at anytime during or after you placed this order via our online shopping cart Please contact Bran directly for more information regarding your package whereabouts as you have spoken to them directly and also mailed the package to them. Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us on November ***, for the AT&T *** which is a package of 7ea ATT-*** (*** Tracking ***) and 1ea *** (*** Tracking ***671).After reviewing
this complaint along with our notation history we do show that our customer contacted us outside of our Days Return Period to request the package be return and refunded as the item did not suit their needs Our customer did speak to a Supervisor and was granted permission to return the package for refund.On 3/*/our Returns Warehouse documented that we did receive a return from ** *** but it was not the same items purchased We received 4ea ATT-*** and 1ea ATT-*** We attempted to reach our customer and left a voicemail on 3/**/ The incorrect items were returned to our customer at our cost using *** Tracking *** Since then we have had several conversations with our customer regarding the return of the incorrect items and to-date we have yet to receive the 7ea ATT-*** nor the 1ea *** that was initially ordered and approved to be returned outside of our Returns Policy.We here at the FactoryOutletStore.com pride ourselves in excellent Customer Service and continue to waive our Returns Policy for our customer to return the 7ea ATT-*** and the 1ea *** for refund less our Processing Charges Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department At Frac

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back
to FactoryOutletStore.comFor any issues concerning the software (i.eDefect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance After reviewing the complaint along with our notation history, we were able to find a viable solution that would work for our customer One of our Department Managers contacted our customer today and we will continue to work with our customer to ensure their complete satisfaction.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do not show that the item was returned nor do we see any form of
communication with this customer until 5/**/ Our customer spoke with one of our Managers on 5/**/and their account was refunded the full purchase price as a courtesy We still have not received this item as a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us on 11/*/for a Uniden D3097-DECT Amplified Cordless Phone w/ Extra Handset @ $and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint
along with our notation history we can see that our customer was working with the Manufacturer directly, as we do not show any communication between our customer and any of our Customer Care Agents since the order was placed via our Online Shopping Portal at ***.Per Customer's Receipt *** An exert of our Return Policy listed on the website where customer placed this order - *** ***We understand from this complaint that our customer is now well outside of our 30Days Return Period and is experiencing technical issues with one of the handsets purchased As a courtesy, we would be happy to process an exchange for the defective handset and will have one of our Customer Care Agents reach out to our customer today.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and had an issue placing the order with us.After reviewing this complaint along with our notation history we do show that our customer placed orders via our online shopping cart using their ***
CheckOut:*** - 8***/- 11:38AM - VTech LS6425-3 DECT Handset Cordless Phone w/ 2Yr Extended Warranty - $(Delivered 8/**/15)*** - 8/**/- 11:43AM - VTech CS6859-+ (1) CSHandsets Cordless Phone - $(Delivered 8/**/15)Our Processing Department stopped the 2nd order due to the items being different the order was released.*** as well as our system automatically sends out notification email when the order is placed Our system would then send out a 2nd notification email with tracking number once the order is shipped While we do understand that sometimes our emails may end up in Spam/Junk Mail folders, may be overlooked and/or accidentally deleted our customers *** account would show immediately the deducted amounts as well as Proof of Purchase We also list our phone number on the top of website pages in case our customers needed help ordering and/or have any questions about their orders.Our customer contacted us on 8/**/to state that they no longer needed either of the orders and was given directions to return both orders On 8/**/customer contacted us again stating that he wanted to be paid to return both orders our Customer Care agent cited/emailed our Return Policy, and explained to our customer that we understood the situation and would be able to waive all return fees once the item(s) were successfully returned as a courtesy Customer was not happy and disconnected the call.We here at the FactoryOutletStore.com pride ourselves in excellent customer service and will waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their *** Account Customer is responsible to ship the items back in a safe and traceable manner.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us via our online shopping cart located at *** and apologize for the inconvenience.After reading this complaint along with our notation history we do show that our customer
purchased the item directly from our webportal:***The above is a complete listing of what our customer saw when they selected the item to be shipped to their Washington ME address.***We understand that this customer purchased the incorrect headset that will not work with their AT&T phone Customer must follow our Return Policy & Procedures listed at to have the item returned, inspected and refunded:***All information needed to return the item is listed on the website where customer purchased the item Once the item has been successfully returned and inspected we would be more than happy to refund the full purchase price of the item back to our customer's *** card ending ***.Customer Relations Department

To Whom This May Concern,We regret that our customer in not satisfied with the items ordered with us We sincerely apologize about any issues that this may have caused and as requested will send replacement filters to our customer's Ormond Beach, FL address today Please allow to
Business Days for the arrival of the replacements.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was unhappy with the purchase made with us via our online shopping cart. After reviewing this complaint along with our notation history we show that our Customer placed this order on 6/**/15. Customer paid $for our internal
expedited processing and the package was given to *** the same day with tracking number ***: - June **, , 8:pm Arrived at *** Destination Facility *** ** *** The package arrived at the *** Facility in *** ** to be sorted and then delivered to the customer by their local Post Person therefore the package is still in transit and should be delivered within the week.The customer contacted us on 6/**/very irate that the package did not arrive yet (four (4) Business days after it was dispatched) - misread the tracking information stating that the package was delivered in NJ and she is in NY then insisted on speaking to a Supervisor. Speaking to the Supervisor customer demanded FREE Overnight Shipping of a new order - when this was denied customer stressed speaking to someone in a higher position. Customer threatened stated that she would "blog" badly about our company as well as contact this Revdex.com.In an effort to appease the customer our Supervisor went ahead and shipped a FREE order for the battery out to the customer on 6/**/- *** AND also gave the customer a refund of the $for the shipping. As a courtesy customer may keep both batteries as the 1st shipment should arrive shortly and the 2nd will arrive wthin a week. Customer can also feel free to return both for full refund to their account. While we understand that we are not able to make everyone happy we indeed tried in this caseIf you have any questions and/or comments regarding this case please feel free to contact our US Based Customer Relations Department at ###-###-#### Eastern/Standard

To Whom This May Concern;We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original. We do show that the item was previously returned and refunded the full purchase of the
order. Unfortunately, we are not able to refund more than collectedIf there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed