Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and I have determined that my complaint has NOT been resolved because:
This was a "bait and switch" situation Tellingly, the product which I was previously told was "Discontinued" was immediately shipped when I filed a complaint with the Revdex.com.The tracking information which I have been provided promises a 9/**/delivery I will respond further once I have received my order
Sincerely,
*** ***

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that
our customers would know we are not the Manufacturer themselvesCustomer Service is very important to us and as a courtesy we will be refunding the remaining balance of $(Return Processing) to the customer's *** card ending ***. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchaseIf there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at *** for any assistance needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The original delivery dates wasn't 12/**/The delivery dates given to me by the delivery company was 12/**/This date was not acceptable so that's why I never accepted the dateThere was never a miscommunication my partIf an additional discount is applied to my account I will accept that and end the complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,Per our Internal Credit Card Payment Rules & Refund Regulations we are not able to refund customers outside of the avenue which the payment was received.Customer must then contact their bank to have the refund forwarded to their new account Each Financial Institution has a specific procedure they use to handle canceled accounts.No refund will be processed until the merchandise is successfully returned and inspected Customer can follow our Return Policy to return the merchandise as they purchased the incorrect item via our online shopping cart once the item is successfully returned the refund will be placed within to hours.If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

We show that the customer has given the package to *** per our directions and it is currently enroute back to us for inspection We will issue a refund to the customer's *** ending *** today for $and will continue to work with *** until the package is successfully delivered The *** return tracking number is *** and shows that the customer gave the package to *** on 6/**/ The package is set to be returned on 7/*/11.Customer Relations Department

To Whom This May Concern,We regret our customer was not happy with the purchase made with us here at the *** and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do see that our customer returned
the item to us and was refunded per our Return Policy for the return We are in the process of reviewing the Diffuser and Hair Dryer combo our customer purchased to ensure that the items work with each other (correct fit) As a courtesy, we have refunded the remaining $along with our customer's cost of shipping the item back to us of $for a total refund of $today.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing the complaint along with our notation history we do show that the customer purchased the MBluetooth headset that is replaced with the MHeadset and has since been upgraded to the M70. The Mis no longer being manufacturer and customer was given the upgraded model for the same price. We understand the customer did not want the upgrade andreturned the item. Customer was previously refunded the full purchase price of the return and the order has been closed.Our system shows that item was successfully returned and previously refunded the full purchase price of the item. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order nor any shipping costs the customer incurs while returning or exchanging the purchase.If you have any questions and/or concerns please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,*** has stated that the package was successfully delivered As a courtesy we will refund the full purchase price of the order.Customer Relations Department

***, We apologize that your shopping experience with us wasn't as expectedAfter a full review of your order, we have decided to initiate a full refundAt this point, there is no need to return the merchandiseAgain, apologies for the inconvenience. Customer Relations

Per the receipt you copied here: Total Credit Issued: *** Grand Total: ***Your account was previously refunded as per the proof you also submitted Please contact your *** Card ending *** to inquire about when the funds will be visible in your account.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved Thank you
Sincerely,
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I placed the entire order complete the first time. They cancelled one of the headsets because they said it "looked like a duplicate order" A customer service rep then added the cancelled headset back on to my order after I called!!!. They keep sending me emails that the product will be in in 7-days but they are lying, it took over a month. I was not able to get the last cord so I need to cancel my entire order because I cannot use the products in my installation without that cord. During this whole time all the products show as in stock on their website - and they refuse to change it showing as in stock. These people are a bunch of liars.I also did not ask to cancel the last cord. I asked to have my entire order refunded and a call tag sent to send the items back but they responded by simply cancelling the one item on my order and not taking care of the rest of the request. I also have emails from them telling me that someone will contact me but no one does
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we show that this customer placed this order on 4/**/via our online shopping cart and have not contacted us since placing that
order.We show that the package was successfully delivered but was not returned Customer may contact us directly at ###-###-#### with the Return Tracking number and we will help as much as possible: Return Policy 30-Day Money Back Guarantee.We want you to be happy with your purchase from FactoryOutletStore.comWe strive to provide our customers with the highest level of service possibleFrom first visit to order delivery, we want you to be completely satisfied with your experienceYou may return or exchange most merchandise for a refund within 30-Days from date of purchase. Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.comFor any issues concerning the software (i.eDefect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistanceAt FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refundFactory Serviced items are exchangeable for a replacement of the same model on defective items only within Days from date of purchaseBulk Packaged items have a Day EXCHANGE ONLY Warranty from date of purchaseCustomer should NOT contact the manufacturer for ANY reason associated with these productsAll returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.emissing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.)Ship all returns using a traceable shipping method and a separate shipping boxDO NOT put any courier labels on the manufacturer's merchandise packagingDoing so requires FactoryOutletStore to pay for replacement packagingTherefore, additional fees will be charged under these circumstancesWe will not accept items back unless they are returned with the manufacturer's original packagingFactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipmentNOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchangesFactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and belowPlease include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer contacted us to alert us that they were
having a problem with the Traffic feature says when he plugged the item into their cigarette lighter adapter it would not work and the display was bad We have emailed a return label to our customer's email at *** Once the item is successfully returned and inspected we will be able to issue a full refund to ** *** PayPal account.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We have spoken to our customer and explained that the item is currently on National Backorder - Early January Delivery Customer was ok with waiting for the item to arrive We will keep intouch with our customer until the item is available for delivery.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

** ***,Our response is correct You contacted Braun the manufacturer and returned the item to them as we can tell by reviewing your return tracking Your order was with us here at the FactoryOutletStore.com You placed this order via our online shopping cart and a confirmation/order receipt was emailed to you directly at ***Please contact Braun directly for more information regarding your item Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their proposed course of action is acceptable.I will follow through with them toward resolution If they provide the promised support services and repair/replacement, that will resolve my complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not give any refund only a receipt that they did and I checked with my bank and It was not ever refundedSo this is a hoax from them. I received a email receipt today from this company and they still did not give any refund for I went online and checked my accountThey are so fraudulent and they said it was not to my liking and that I returned the battery for they told me to throw it away and that they didn't have a battery for my phone but then they also used my card number for a couple other places called PSA personal solutions and wanted $which is hold pending on my bank account and that place # is at *** and when I called they said it would cancelled and returned in 7-business days the $that is pending in my accountThey also charged me from another place called *** for $and I called and spoke with a guy named Ron at *** and he said I needed to get a hold of the company that took it out and he gave me a conformation number *** and when I called the other company they said they don't do that so this is very shady all around but no refunds have I received
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***