Key Credit Repair

Hello Revdex.com,I was willing to give the client a 50% refundShe emailed us earlier as well and the head of our support team was giving her a callWe want her to be happyI don’t totally agree with the reasoning as we only work on items that we are instructed by the client to work on but it doesn’t matterShe’s a super sweet person and is really trying to get her credit improvedPlease let me know if that will be find and thanks again

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedUpon 100% refund Regards, [redacted]

Hello Revdex.com, I reviewed the details of this file and it seems that we have already sent in all of the dispute letters per our client's requestIf there was something that the client needed us to challenge beyond the norm then we would be happy to do it Also, the responses from the credit agencies showing the initial changes are not due for days I apologize for any inconvenienceIn regards to having one of my staff members laugh on the phone; I'm sure she was just responding to a client cracking a joke and being nice to someoneWe have good, family people working here at our companyWe try to stay personable and extremely cheeryI'm sorry if this poses an issue but we cannot change thatOur client's have gone through some hard times and we need to stay positive for themIt's the nature of our business As a resolution I would like to offer this client a 100% refundAlso, the work we did already cannot be reversed so it seems that they will also get some free credit repair as well Thanks and have a wonderful day [redacted] , President Key Credit Repair

Hello Revdex.com, We appreciate you working with [redacted] to assist in resolving thingsWe understands mistakes happen and want to ensure we can assist as much as possibleI do agree with [redacted] that we were not able to remove all of the negative accounts on here credit reportPer the fair credit reporting act only something unverifiable/inaccurate can be removedIn this case the negative accounts that we have been challenging for the last months have come back verified multiple timesOnly of those items have been removedWe are not happy with these changes either and would be will to give the client a 50% refundIn regards the communication I've attached screen shots showing replies to every single correspondence [redacted] sent in from someone from our teamI do not agree with her hereAlso, I've attached a screen shot of her client portal showing the direct contact information to [redacted] (account manager) + [redacted] (Consultant) + contact phone # for additional account managers at her disposalIn addition to that we are a New England based company with different walk in locations allowing clients to walk in with zero appointment to speak to an account manager directlyOur customer service hours are monday-friday from 9am-5pmIn addition to that the head of our client support team, [redacted] has emailed all of her direct contact information to [redacted] as well for direct communication multiple timesWe are happy to refund 50% but at this point we will not be refunding anything else as we've completed over dispute letters for [redacted] Please advise and we will process the refund

Hello Revdex.com, Thank you so much for helping our client with thisI have checked [redacted] 's email address and verified that our system has the correct oneAlso, I have attached the log of all activity on her file including a confirmation of emails that we have sent to her since the day she first contacted us until nowAll have been delivered and that is why they are marked in GreenOur system validates all emailWe will gladly return cancel the service for [redacted] as there is no contractIn fact, the client has the ability to log in and cancel right inside their fileBased on our records it seems that [redacted] has never logged in and I was very clear at the time of enrollment that she would need to do this to check the status of her fileAlso, I never received a voicemail from her as these would be recorded in the log as wellIn addition, our clients have the ability to text message our direct lines and I never received a text either.Last Login: NeverI will cancel and refund the $the client spent with us as a sign of good will but I do not agree with [redacted] [redacted] , PresidentKey Credit Repair

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They're sorry for what? What do they mean I won't "let them" pull up credit report? I've been pulling up credit reports andIT'S THEIR JOB!! You see what I meanThey can collect my money, ev en after I said I was done, but do NOT mean satisfied customer or guaranteeI gave them a year! It's overI want my money back Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] In the email that I received from the company I was promised a refund of $in my opinion this is a fair compromise and I do appreciate that they were able to resolve this matterI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Hello Revdex.com, While I understand Mr [redacted] concern regarding the item in question I have reviewed his file and it seems that different correspondences have been sent to the credit agencies/creditors regarding this itemUnfortunetely they have verified this record multiple times as accurateIt's not a matter of us knowing how to remove somethingThe fact is that this items is accurate and the creditors/agencies have been able to verify it on multiple occasions over the course of many months We offer a 100% money back guarantee and therefore will go ahead and refund the money spent with our companyIn addition to that we had given him months of free service as wellWe are a results driven business and want to see only the best for our clients We receive thousands of innacurate and erroneous removal confirmations each day from the credit agencies for our clients but if the item in question is continuously verified the consumers has to wait the years statute of limitation for it to drop off

To the CEO of Key Credit Repair,I don't appreciate you first of all speaking lies about me I don't scam and I have never threatened anyone everAt the beginning when I have the first agent, then her replacement and so on...seriouslyYour company is not so as good as you advertise, if that were the truth your employee turnover rate would be lowYours is high and while I have had two blacks agents at the beginning and then your company paired me with yet again my third agent, who was mean, not too bright and took a long time to return emails.As far as I can tell for one to accuse another of being a threat, um maybe you are in disguise....surely not II was born and raised here in the states, hard working and I try to do the right thingWhen, I filed this complaint I intentionally just wanted the job to get finished in hopes of actually getting my score up, but it didn't allow me to put in two optionsSince your staff told me that at the end of my 6-months of the program I would have a score of 703, then yes sir, I am very disappointed and totally feel cheated out of my money that I paid you and my score is no better than beforeSo guess what MrCEO that is what we in the USA call a scam, your company failed to do the job, failed to finish the job, terminated my account after getting what they could from me $to be exact, then absolutely you & your company scammed me for sure and when it comes to getting ripped off, I take offense to thatIf your staff cried they should have not had the job and been better trained, I told them the truth as I saw it, The made to many mistakes handling my account all I am concerned with is my account and they dropped the ball for realFace it dude, you folks failed me and now you want to play the victim role....nope that is not going to workFinish the job that I paid you for and nothing more and or nothing lessI want the service that I paid $for and so far your company has not given it to me[redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Hello Revdex.com, The refund was posted back on the credit/debit card that the client used for the programPlease allow 3-business days in case the banks are a little slow to show refundThanks! [redacted] , President

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Yes, I would like to see the comparison to both credit reports.I have already e-mailed [redacted] requesting this.However, as per usual, no responseRegards, [redacted]

Hello, My name is [redacted] and I am a manager at Key Credit Repair I read through the complaint and would love to be able to resolve this issue We don't want our clients to feel that they have wasted money and time with our company We want our clients to be happy and have amazing resultsWe have two programs that we offer when they sign up [redacted] and [redacted] went with the Accelerated program which is payments of $and then months free of service When [redacted] and [redacted] called last week upset and wanted a full refund we looked over the account and saw that there were changes [redacted] had a total of deletions between the three credit bureaus [redacted] had deletions between the three credit bureausWe wanted to get a credit report to see if there were anymore changes but they both didn't want us to get a credit report We have refunded each of them $back into there account We don't want [redacted] and [redacted] to be unhappy with the service so we wanted to offer one payment reimburse and months free of service for the both of them Best Regards, [redacted] VP of Client Relations Key Credit Repair

Hello Revdex.com, Thank you for passing along this note from [redacted] I apologize for the error as I mis-understood her previous message and though the amount disputed was the total amount paid to our companyAt this point we are willing to offer [redacted] a refund of $Also, we would still extend out an offer to her for a free days of serviceThis is not a bait and switch and the results I mentioned earlier are in her file in her credit report dashboardI've also attached them hereWe really care about [redacted] 's progress and I want to ensure she is happyPlease advise and we can go ahead and process this refundPlease accept my apology for my mistake on the previous responseI'm very sorry for the error***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your previous response was to show you at least one account reported back on my account that was being re-reported and that is what I showed youI have attached a full credit report from ONE of the three bureausThis company goes back on EVERY word they say- it is getting insaneWhat is fraud is how this company takes money from their clients to provide a service that they aren't even providingThe second I put this in writing to dispute it I was disable access to my account with all of my notes that would show the issues experienced on my accountsThis company is too busy trying to make the both of us look like someone we are not instead of explaining why we experienced the issues we haveYou can try to paint whatever picture you want of me but that says nothing to the type of service we received from you and how you handle your company and clientsIt's a disgraceI gave you a second opportunity to fix this issue before filing legal action for advertisingThis company is advertised as 100% scarification guaranteed but when you bring issues to their attention they turn into thisI have provided this documentation requested twice nowYou will be refunding us as stated previously at 100% or I will be reaching out to take legal actionAs stated previously, we signed on to months of paid service with months of free serviceThe amount refunded to us as this person is suggesting was for the 5th unauthorized payment takenWe have not received any sort of refund from this company and have still yet to receive the contract requested through note communication, phone conversations and even through this processI have also noticed you have had no explanation as to any issue I have laid out during our short time with you aside from creating fictional characters as to who we areI didn't pay key credit repair to judge who I am as a person but to fight on my behalf for credit related issuesI suggest speaking to these issues instead of picking apart clients who haven't had a good experience with your companyIf I was happy with my service I would not have taken to such lengths to make people aware of this- as well as get my money refunded because I feel fraudedYou should also take a look at the stat dates that you have and ask yourself why we haven't received letters for over two months or why items are being placed back on my accountAs well as why it takes so long to have letters sent out or why notes go unansweredYou have reported nothing on anything of the issues we've experienced or given any sort of apologyI have worked tirelessly to corporate and work alongside your "team" to help our situationFor you to tell me that I acted any sort of way that is fabricated is a slap in the faceYour company has made numerous errors on my behalf and you try to dance your way around this situation"Your Team" could not even call me by the correct name or advise me on any questions I hadI have been denied access to these interactions as well as to my contract and numerous attempts to see lettersYou asked for us to give you authorization to contact each of these creditors to reverse work you think has been done on our behalfDoes anyone else see anything wrong with that? I'm stating that this work hasn't taken place and you want to reach out to each of them and reverse it to give us a full refund? You should own up to the fact that there has been a worldwind of issues on our accounts and that we've been ignored and give us a refundBut judging on the fact that you asked me to upload a document to show one account being reported back and you'll refund 100% and now there is an issueI'm willing to bet I give authorization to contact creditors and you still won'tBy all means- reach out to who you please but refund me the money we've spent on this program not delivered Regards, [redacted]

Hello Revdex.com, Thank you for quickly getting back to usI have attached a screen shot of the progress report for [redacted] Not one item has been placed back on the credit reportIn fact, we have sent a total of letters for [redacted] to the credit agencies and the creditorsThere are a total of deletions between all credit agenciesHer results are nothing short of amazing!!!If [redacted] can send me a recent credit report confirming that even one item has been re-inserted to her credit report we will give her a 100% refundOur manager, [redacted] had spoken to [redacted] last week and offered to do this for her on the call and [redacted] cursed at her, swore and hung upWhile I appreciate the feedback and want to help we would need to see a copy of the credit reportWe are here for our clients success but cursing at our employees after my staff has worked this hard for someone is simply unacceptable [redacted] , CEO

Hello Revdex.com, We are commited to assisting [redacted] in resolving this matterI have gone ahead and reviewed the details of her account and we have not worked on any positive reporting accountsWe have only worked on negative accounts as indicated on her credit reportAlso, before we begin the process our clients are required to login and complete an interviewer indicating which items we should work onA copy of this interviewer is attached and I've also attached confirmation that the interviewer was completed 3/25/On that same attachment you will find a confirmation that the client has not logged into their file since this summer (8/10/16) to review their account and check their progressI would ask that the client supply us with a list of what positive accounts we have challenged on their behalf in errorPlease advise so that we can resolve this matter [redacted] , CEOKey Credit Repair

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This has become humorous at this pointOwn up to the lack of service provided to the two of usBoth experiences have been laid out exactly how things have transpired on this accountYou can continue to try to cover this up by saying we are awful people when in fact you are an awful companyNeither one of us have cursed at your employeesThis comment is beyond laughableI cannot even believe how this company is spin this offYou by no means have any rights to contact anyone on our behalfThere's no need to try and remove "work" you think has been accomplished on behalf of KCR because it's all been reversed alreadyOne credit score as it stands now is points lower than what we started withTo date we have not received one letter since the last upload back in MAY! Not one response from creditors or collectorsNothing was being done on out accountsThis is beyond clear at this pointRegards, [redacted] ***

Hello Revdex.com, We really appreciate the correspondence and concernI have personally investigated the file and have confirmed different letters have been sent to the credit agencies and/or creditors on behalf of [redacted] We have successfully removed negative marks on their behalf [redacted] has full access to her file to log in and review everything in detailWe cannot refund this fee as that would mean that we have worked for free for many monthsIt simply would not be right or fair to our staff and teamOur team has been working extremely hard to get their credit repairAlso, in regards to what the client mentioned if there is something that has been added to their credit report that is not part of the investigation we can add that into the processThere is no additional fee for additional items as we provide an unlimited serviceAlso, we simply do not believe the credit agenciesIn most cases they are telling consumers the wrong thing or they are getting someone in a call center that doesn't properly investigate and review the fileI would ask that [redacted] please allow us to work hard for them and to provide them with the best service My direct line is [redacted] and they can call me anytime for assistanceI am in the office until 9pm but please do not continue with this complaint as it hurts our staffThey are hard working good people that simply want to repair your creditPlease work with us in the spirit of getting your credit back on track God bless, ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am not easily bullied due your mention of an attorney I am not 100% satisfied with the services rendered, and the remedy I seek would like a refund Regards, [redacted] ***