Key Credit Repair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Immediately sent info cry credit repair asked for and TYPICALLY, No call or responseThis is what I've dealt with for mos!
Regards,
*** ***

HelloWe have spoken to the client and already refunded her paymentThis has been resolved already

Hello, I have attached both credit reports.The report from January and the report from March 2017.Thank you. Best Regards,*** ***, CEOKey Credit Repair

We had already refunded the mistakePlease wait 48-hours for credit to appear

Hello Revdex.comWe will not be issuing a refundWe have been actively working on the ***'s credit reportThey have been given a bonus of months of free service as wellI've attached the progress chart showing a total of deletionsI apologize for any miscommunicationI will have our support
team reach out to *** asap for assistance but we will not be issuing a refund at this pointAlso, I've attached a screen shot of the last login attempt made by *** to check her file status on 9/I would advise her to login to check the full progress report in detail. *** ***, CEOKey Credit Repair

Hello and sorry for the glitchWe've gone ahead and refunded that payment

Hello Revdex.com, The client is 100% correctOur phone system network had an issue earlier this week and was giving client's intermittent issues calling inThis was a temporary issue that is now resolvedWe are very sorry for the mistake in communicationWe will gladly refund the $the client has
spent with our company as customer service is our #priorityAlso, in regards to the responses from the credit agencies thus far; the letters the client has received thus far from the credit agencies are confirmations of the dispute process being initiated as well as a "stall tactic" letter that experian typically will send a consumer to have them try and quite trying to fix their creditIf our phone system didn't have the issue I'm sure that a quick call would have resolved any questionsWe are very happy that this has been brought to our attentionOur Vice President of client relations will reach out to Mr*** today as well to review his file and to ensure that everything is super easy and to confirm the refund of his first paymentAlso, please let us know if Mr*** would like us to continue working on his behalf at this point? Best regards, *** ***, PresidentKey Credit Repair

Hello Revdex.com, Thank you for passing along this messageI am not willing to refund this person as they've already chargeback payments to our companyThis is a total scam requestThis woman has made different people on my staff cry and I have multiple notes on file of abusive and vulgar
behavior and even threats to our teamThis complaint is simply a lie at this point. We love our clients and have helped more than 30k people repair their credit but we will not be threatened and our staff will never, under any circumstance feel at risk of their safety. This is denied 100% and if this continues we will be reaching out to the proper authorities. *** *** CEOKey Credit Repair

Hello and thank you for the emailThe Payment of 12/covered any work completed between 11/and 12/We've gone ahead and refunded this payment in the meantime to ensure the client has some time to figure out financesAlso, we will reach out to them asap to explain the process betterWe
need to ensure that each and every client is getting a level of service far beyond their expectation. *** ***, CEO

Hello Revdex.com, We want our clients happy with the service and to have great results.Since *** was not happy with the service we are mailing him a check today for full refund of $1,329. *** ***, CEOKey Credit Repair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello Revdex.com, *** had chosen an unlimited monthly membership service that was offered at the time for a discounted $99.95/monthWe also offer a pay for delete programIF/When a client is not satisfied in our unlimited program we are more than happy to offer the difference in the two
programsThis way our client pay simply only for items deletedAt this time *** has a total of deletionsIf paid by deletion the total fee would be ($x deletions) $thus farThis is how much we have charged her thus far and the amount she has disputedWe would be happy to assist and offer her days of free service but the fee charged thus far is exactly aligned with how many items have been deleted. Please advise if the client would like days of free service. *** ***, CEO

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved

Hello Revdex.com, The specific program that *** is enrolled in gave him months of free service, not Also, we will gladly work on any settlements free of chargeI have spoken to *** and the head of our client support department and they would be more than happy to complete any settlementsThis is simply a non-issue and something we would and have never refusedWe are not in breach of any contractI have also cc'd our attorney on this complaint to confirm this.Our top priority is ***' credit and want to do the best by himPlease let us know what accounts he would like us to send settlement offers on and we will gladly do this for him.We know how much *** needs helpWe are really thankful for the opportunity to be there for him

Hello Revdex.com, We are very sorry but we are simply asking to review an updated credit reportThis is simple and reasonableIf there are not deletions we will refund 100% of the $$ spent with our company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Hello, My name is *** *** and I am a manager at Key Credit Repair. I read through the complaint and would love to be able to resolve this issue. When we spoke with *** last week she wanted a full refund. We looked over her account and saw that she has
amazing results. She has deletions between the three credit bureaus. We want *** to be happy with the service so we reimbursed one payment and months free of service. Best Regards,*** ***VP Client RelationsKey Credit Repair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello Revdex.comWe just checked our records and the clients payment has not processedThe client was put on hold per their request