Key Credit Repair

Hello Revdex.com, I did the initial enrollment for [redacted] myself. The first payment date for our credit repair program is typically one week after the enrollment. This gives us a full week to analyze each questionable item on her credit report, to collect any documents we would need from the client and to...

write all the letters to the the credit agencies and/or creditors. Once this work has been completed the the first payment is charged but only after this work has been completed. At that point the letters to the credit agencies and/or creditors are mailed. In [redacted]'s case she did not want to have the payment of $99 charged on 2/17 and she asked us to move it to 3/1. I stated to [redacted] that this was not a problem but to keep in mind that this would be the date that the letters were mailed. At this point in time [redacted] has not been charged a fee at all so there is nothing to refund. Also, at this point after reviewing her notes it seems that she may have already challenged the questionable items on her report herself or through another company. As a result we will put all future work on her file on hold and will not charge her card. I feel that [redacted] should finish the current disputes she has already initiated before enrolling in another service as to avoid paying for something that she may already have initiated on her own. [redacted], President Key Credit Repair

Hello Revdex.com, The refund was posted back on the credit/debit card that the client used for the program. Please allow 3-5 business days in case the banks are a little slow to show refund. Thanks! [redacted], President

I'm sorry I filed this complaint there was a miscommunication and it was my fault I hope the Revdex.com delete my complaint I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This has become humorous at this point. Own up to the lack of service provided to the two of us. Both experiences have been laid out exactly how things have transpired on this account. You can continue to try to cover this up by saying we are awful people when in fact you are an awful company. Neither one of us have cursed at your employees. This comment is beyond laughable. I cannot even believe how this company is spin this off. You by no means have any rights to contact anyone on our behalf. There's no need to try and remove "work" you think has been accomplished on behalf of KCR because it's all been reversed already. One credit score as it stands now is 43 points lower than what we started with. To date we have not received one letter since the last upload back in MAY! Not one response from creditors or collectors. Nothing was being done on out accounts. This is beyond clear at this point. Regards,
[redacted]

Hello Revdex.com, Thank you for passing along this message from Mr. [redacted]. We apologize that credit repair takes time and want to make sure Mr. [redacted] has the greatest success possible in our program. I've gone ahead and attached a progress report showing that shows Mr. [redacted] that we have completed over...

16 rounds of letters on his behalf giving him a 22% removal rate on [redacted], 56% on [redacted] and 89% on [redacted]. The process of removing negative records seems to be working quite well. We would love to continue helping him with this process with a complimentary 90 days of service free of charge. Also, in terms of sending out settlement offers and debt validations we are 100% able to complete this for Mr. [redacted]. In fact, this is included in his service with our company. We do not have a breach of contract in anyway and would be more than willing to assist. Please feel free to indicate which items he would like us to send a settlement offer for and we will complete it today. A refund of the amount paid to our company is being denied. [redacted], CEO

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I have sent a copy of my credit report to [redacted].She has just responded and stated she has received it. I am now awaiting a response from the business once more. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[the 28th instead of the 1st for the first payment
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello, My name is [redacted] and I am a manager at Key Credit Repair.  I read through the complaint and would love to be able to resolve this issue.  We don't want our clients to feel that they have wasted money and time with our company.  We want...

our clients to be happy and have amazing results. We have two programs that we offer when they sign up.  [redacted] and [redacted] went with the Accelerated program which is 5 payments of $189.95 and then 8 months free of service.  When [redacted] and [redacted] called last week upset and wanted a full refund we looked over the account and saw that there were changes.  [redacted] had a total of 7 deletions between the three credit bureaus.  [redacted] had 22 deletions between the three credit bureaus. We wanted to get a credit report to see if there were anymore changes but they both didn't want us to get a credit report.  We have refunded each of them $189.95 back into there account.  We don't want [redacted] and [redacted] to be unhappy with the service so we wanted to offer one payment reimburse and 9 months free of service for the both of them.   Best Regards,[redacted]VP of Client Relations Key Credit Repair

To the CEO of Key Credit Repair,I don't appreciate you first of all speaking lies about me I don't scam and I have never threatened anyone ever. At the beginning when I have the first agent, then her replacement and so on...seriously. Your company is not so as good as you advertise, if that were the truth your employee turnover rate would be low. Yours is high and while I have had two blacks agents at the beginning and then your company paired me with yet again my third agent, who was mean, not too bright and took a long time to return emails.As far as I can tell for one to accuse another of being a threat, um maybe you are in disguise....surely not I. I was born and raised here in the states, hard working and I try to do the right thing. When, I filed this complaint I intentionally just wanted the job to get finished in hopes of actually getting my score up, but it didn't allow me to put in two options. Since your staff told me that at the end of my 6-9 months of the program I would have a score of 703, then yes sir, I am very disappointed and totally feel cheated out of my money that I paid you and my score is no better than before. So guess what Mr. CEO that is what we in the USA call a scam, your company failed to do the job, failed to finish the job, terminated my account after getting what they could from me $759 to be exact, then absolutely you & your company scammed me for sure and when it comes to getting ripped off, I take offense to that. If your staff cried they should have not had the job and been better trained, I told them the truth as I saw it, The made to many mistakes handling my account all I am concerned with is my account and they dropped the ball for real. Face it dude, you folks failed me and now you want to play the victim role....nope that is not going to work. Finish the job that I paid you for and nothing more and or nothing less. I want the service that I paid $759 for and so far your company has not given it to me.[redacted]    Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Hello Revdex.com,  While I understand Mr. [redacted] concern regarding the item in question I have reviewed his file and it seems that 7 different correspondences have been sent to the credit agencies/creditors regarding this item. Unfortunetely they have verified this record multiple times as...

accurate. It's not a matter of us knowing how to remove something. The fact is that this items is accurate and the creditors/agencies have been able to verify it on multiple occasions over the course of many months.  We offer a 100% money back guarantee and therefore will go ahead and refund the money spent with our company. In addition to that we had given him 6 months of free service as well. We are a results driven business and want to see only the best for our clients.  We receive thousands of innacurate and erroneous removal confirmations each day from the credit agencies for our clients but if the item in question is continuously verified the consumers has to wait the 7 years statute of limitation for it to drop off.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. We were with them for just over 12 months. We had results but not the results promised. I feel that if only half of the work was done then our return should be half of what we paid them. We are not 100% satisfied. If that is the guarantee then it should returned. Not just one payment.?
Regards,
[redacted]

Hello Revdex.com, We would be more than happy to refund all of the payments if there are no changes.   We will be reaching out to [redacted] to review her account and resolve this issue. Best Regards,[redacted], CEO Key Credit Repair

I'm sorry but there is not text in the response. We have already refunded this payment. I'm not sure what is being disputed.

We apologize for any error on our end. We have gone ahead and refunded this payment.

I would like a refund for my initial payment of $99.95.

Hello Revdex.com,
I reviewed the details of this file and it seems that we have already sent in all of the dispute letters per our client's request. If there was something that the client needed us to challenge beyond the norm then we would be happy to do it.  Also, the...

responses from the credit agencies showing the initial changes are not due for 2 days.
I apologize for any inconvenience. In regards to having one of my staff members laugh on the phone; I'm sure she was just responding to a client cracking a joke and being nice to someone. We have good, family people working here at our company. We try to stay personable and extremely cheery. I'm sorry if this poses an issue but we cannot change that. Our client's have gone through some hard times and we need to stay positive for them. It's the nature of our business.
As a resolution I would like to offer this client a 100% refund. Also, the work we did already cannot be reversed so it seems that they will also get some free credit repair as well.
Thanks and have a wonderful day.
[redacted], President
Key Credit Repair

Hello Revdex.com, Thank you for passing along this message. I have researched the file and found that the [redacted] card was something that was requested to be challenged and that record was in fact derogatory. I would really like to work to get this resolved and would like to offer [redacted]

Thank you for passing along the information from this client. We have a 100% satisfaction guarantee. There is no reason for this client to use our service if they are already doing this themselves. The process of repairing your credit can be done totally on your own. Nobody is ever required to hire...

a company to do it for them. We provide this process as a service for those that truly need the assistance or for someone that is not confident that they can do on their own with their busy schedule. Thanks again for helping the client.

Hello Revdex.com. THanks for passing along this confirmation. Our client confirmed and requested a payment date of the 26th of each month for a period of 4 months. Here is a screen shot of the section of her signed contracts. I've gone ahead and refunded it in the meantime but we cannot continue to...

work on her file unless payment is received.