Key Credit Repair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Dear Revdex.com we are rejecting the business response from Key Credit Repair.They have not reached out to us in any wayno phone calls no emails nothing in regards to our concerns.They have not disputed the accounts as promised for *** ***.The credit score for *** *** has only improved because we took over the credit repair project a month ago.We talked to all three bureaus and confirmed that key credit repair had not disputed at least medical collection accounts and a old mortgage on *** behalf We would accept a $partial refund for *** Account which we are in the 2nd month of working on ourselves.Sincerely,The ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Again, another swing on what transpired on our accountsWe were offered a month program that was payments of per month with free months after that if there was still remaining accounts at that timeAs discussed in my previous response we starting experiencing issues-the final straw was when we stopped receiving ANY letters from credit bureaus to collectorsIt came on one month of no responses when we then received an additional charge on our accountAt that time after going through everything we've gone through- repeatedly having issues with ANY responses back on ***'s account, having to ask to see letters and be denied, had to ask from them to actually send letters (especially when 30+days overdue) we decided to cancelThey charged me for a 5th month of payments that we never were told ofWhen addressing this they say it should be months but then when requesting to see a copy of the contract signed they say they send but never doI have requested three times and received nothingThey agreed to refund the 5th payment on both and say that they will give us one manager to manage our accountWhy wouldn't this have been offered months ago? Why don't you have that in place to begin withThere has to be other clients that this happens toYou literally have to babysit this company to do anythingAt first I thought things were going wellThen to see that some of the accounts fall off and get put back on was frustratingIt became clear to us that this wasn't a waiting game for responses but this company didn't even stay on top of itWe had to ask to starting sending collection settlementsNone of these letters were even responded to! I started calling some of these collectors and trying to figure out what is being communicatedSeveral of our collection agencies had stated they have not received letters on our behalfThis information and the fact that we haven't been receiving responses from everyone confirmed our concerns and confronted them about cancelingNo service was provided to us and the communication they've conveyed is falseDo not put yourself in this situation.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
All forward progress stopped in July after Key Credit Repair got their last payment on *** ***'s accountEquifax, Transunion and Experian all confirmed over the telephone and with copy of our credit reports sent to usThey are not misleading usThey are telling us the truthWe had to dispute our own accounts and continue to dispute and make corrections on the reports on our own behalf
Regards,
*** ***

100% awfulGross attempt at ripping off our companyNot surprised as this client was absolutely terrible to our staffWe have a policy at Key Credit RepairWe work hard for good, sweet, hard working & honest peopleThese people are rip off artistsThey are the farthest thing from honest or good Willing to refund the payments made to our company 100% as long as the client is okay with having us contact the credit agencies to have the work we've completed retracted. Please confirm. *** ***, CEO

We apologize for any inconvenience or mis-communicationWe have gone ahead and refunded the $and our head of client support will be calling you in just a few minutes to discuss a smarter plan for youWe want our clients to get the best service possibleWe hate that we made this mistake
with you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Hello Revdex.com,  We did in fact receive this message from [redacted] from Sunday and replied today when we re-opened. We will go ahead and process a refund but keep in mind that policy requires at least 5 days advanced notice as we have already completed the work on her file these last 30 days....

Also, we ask that this complaint not go against our rating as we quickly responded during business hours. We are not open on sunday and the cancellation needs to be done in writing. It's not a fair complaint against our company.  Please advise. [redacted] CEO

Hello Revdex.com. We had already refunded the over payment. Sorry for the error.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Yes, I would like to see the comparison to both credit reports.I have already e-mailed [redacted] requesting this.However, as per usual, no response. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
They're sorry for what? What do they mean I won't "let them" pull up  credit report? I've been pulling up credit reports andIT'S THEIR JOB!! You see what I mean. They can collect my money, ev en after I said I was done, but do NOT mean satisfied customer or guarantee. I gave them a year! It's over. I want my money back.
Regards,
[redacted]

Hello Revdex.com,I was willing to give the client a 50% refund. She emailed us earlier as well and the head of our support team was giving her a call. We want her to be happy. I don’t totally agree with the reasoning as we only work on items that we are instructed by the client to work on but it doesn’t matter. She’s a super sweet person and is really trying to get her credit improved. Please let me know if that will be find and thanks again.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
[They didn't tell me that when they take the payment that they were then going to send the documents if they would have I would have made a payment sooner}
Regards,
[redacted]

Hello Revdex.com, Thank you for passing along this note from [redacted]. I apologize for the error as I mis-understood her previous message and though the amount disputed was the total amount paid to our company. At this point we are willing to offer [redacted] a refund of $550. Also, we would still extend out an offer to her for a free 90 days of service. This is not a bait and switch and the results I mentioned earlier are in her file in her credit report dashboard. I've also attached them here. We really care about [redacted]'s progress and I want to ensure she is happy. Please advise and we can go ahead and process this refund. Please accept my apology for my mistake on the previous response. I'm very sorry for the error. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have never spoken to the representative listed on this report. I spoke with one person regarding cancelling and it was [redacted]. In our conversation I did not curse at her at any point. It does not surprise me that this is another one of your tactics for covering up your lack of service to you clients. I also informed [redacted] that no one from this company has any authorization to be pulling any further information on my behalf. We have not received letters from any credit bureaus or creditors for over a month period. I will not be providing any further information to this company. What this company has in their records was apparently enough to service my concerns yet nothing has been accomplished. I am not sure where your stats are coming from but these are not numbers that I cutrently see or that have been reported to my reports. I will continue to pursue this issue even further now due to the fabricated information you are continuing to provide. 
Regards,
[redacted]

Hello Revdex.com,  I have reviewed [redacted]'s complaint and have to agree with him. He is 100% correct. [redacted] has been emailing me to ask to put the process on hold as he did not need the service any more. In error his emails have been landing in my junk mail folder and as a result I have not...

responded to [redacted]. I feel absolutely awful for the error and take 100% responsibility for the mistake. I have offered to refund [redacted] his $129.95 and give him 3 months of service for free. I have built my business on relationships with my clients that have lasted almost a decade and this type of mistake is never excusable. Please accept my apologies for the error.  [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. In the email that I received from the company I was promised a refund of $570 in my opinion this is a fair compromise and I do appreciate that they were able to resolve this matter. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello Revdex.com, We are willing to refund the $799.[redacted]

Hello Revdex.com. We have looked and it seems that the client was not charged for February and their file was put on hold per their request.

Hello Revdex.com, We spoke to [redacted] earlier and asked for an alternative date. Please verify if the 1st is okay and we will continue the process.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I give permission on behalf of myself and [redacted]- I am expecting a full refund of all money paid towards this service. 
Regards,
[redacted]