Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintIt appears the customer’s account has not been reaffirmed, as a result, the
customer’s online account functionality is limitedKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The documents requested by the customer have been delivered via currier to the address provided for the District of Columbia Department of Motor Vehicles on 10/05/2016.
All customer requests for an extension require management approval. The customer has previously requested an extension, the request was reviewed and subsequently denied. If the situation surrounding the customer’s request for an extension has changed, she may contact our Customer Service department and submit a new request
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s lease agreement they are liable for all parking tickets and
traffic finesAs the lessor, KMF will pay parking tickets/traffic fines assessed on the vehicle if unpaid and assess the customer’s accountIf parking tickets/traffic fines that have been paid are refunded to KMF, the customer’s account will be credited, and if no balance exists a refund will be issued to the customerKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with the response, I went into their web site and setup my auto debit to start on 9-15-Their system was the one that did not save the info I enteredNot satisfied with the company at allEvery time I called I had to explain my problem, no notes of any kind were available for csr person to help meI feel that KIA Finance does not care about their customers.
Regards,
*** ***

Per our previous response, we have reviewed the customer’s account and it appears they do not qualify for a payment extension at this timeWe would encourage the customer to contact us to make payment arrangementsShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer contacted us on 1/12/17. At that time, the charges associated
with the account were reviewed and determined to be valid. The customer was provided an updated balance
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I sent the payment of $for the supposed sales tax I received an email (which I have) saying I paid $car payment. Even though they withdrew $from my account. When questioned I was told that the email was generated because the $was part of my loan and it was now processed because I paid the $510. As of today I paid the sales tax twice. Once with my loan and once through you. I was told to check with the tax assessor and if I can get a receipt I can get the money back. The tax assessor is for property not cars. You can close the case out but I wanted to make sure that this last transaction was documented. I have never been treated like this by a customer service site. I will not be doing business again with KIA
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI just have one last question for themCan they please send me an email (or to you through the website) and confirm that the only amount I need to send them is the $disposition feeThank you for your assistance with this complaint
Regards,
*** ***

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer was informed of the process to follow when he initially contacted KMF on 5/15/about his total lossShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have received the customer request and a refund check has been mailed
KMF
would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Kia Motors America (not to be confused with KMF), has set up a reimbursement program for the MPG issue the customer is referring to. More information can be found on this program at ***
The Disposition Fee referenced by the customer is on the contract they signed in the Leasing Act Disclosures, right next to their monthly payment
In addition, the contract the customer signed allowed for 12,miles per year with a fee of $per mile for any overage
KMF would like to thank the customer for taking the time to contact us. We sincerely apologize for any inconvenience you may have experienced
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed on the telephone from Kia Motor Finance that I would receive this refund within days from the paid in full date, which was November 28th, so now Kia Motors Finance is saying "within days" after I file a Revdex.com report, so today is December 24th and that is almost days, so could someone please let me know if this refund check has even been mailed yet or if Kia Motors Finance is still sitting on money that does not belong to them and does belong to me and the car has been paid in full since November 28, 2014! Thanks!Regards,*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer called KMF on 8/09/and requested to make a payment towards her Kia
Rio accountAs the payment was correctly applied, we cannot reallocate the funds as requested.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kia Motors Finance has already received full payment of property taxes assessed on a vehicle it owns and I leased, and billed me incorrectly for the entire tax period instead of a pro-rated adjustment corresponding to the life of my lease. It is fundamentally inequitable that they neither brought this over-payment to my attention or unilaterally sent me a refund check, but instead require me to formally request an abatement of money that rightfully belongs to me that they are withholding unlawfully, and without interest due to me. To be clear, I followed the procedures by contacting them both by phone and fax and have received zero confirmation that they received my request for a refund. Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have reviewed the inspection report and confirmed that the Excess Wear and Use charges are valid; as such the customer is responsible
Additionally a 7% tax is collected on Disposition fees and Excess Wear and Use charges in the customer’s statePer the customer’s contract he has been billed the applicable tax
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer was billed for the difference of the adjusted lease balance less the
realized value of the vehicle, as detailed on the final invoice mailed on 2/03/The credit reporting for the customer’s contract accurately reflects their payment historyKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

We can confirm that we received a payment of $from the customer since the date of our previous response.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complete LiesComplete Lies. I was promised on the phone by these guys and begged them for something in writingThey said that I could trust them and they don't provide anything in writing. This is the second time this has happened. Completely CROOKED like CROOKED ***! What can I do at this point? I'm so Mad. I spent all this money to make everything right and they have completely lied to me again. What can we do Revdex.com?Regards,*** ***