Kia Motors Finance

Per our previous response, it appears the customer’s account has not been reaffirmed, as a result, the customer’s online account functionality is limitedWe apologize for any inconvenience this may have caused the customerShould the customer require any additional assistance, she may contact a Customer Service supervisor at1-844-255-9182,Monday to Friday, am to 4:pm CST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the business has contacted me in an effort to resolve this issue, to this date the issue is on-going and unresolvedI still receive unsolicited telephone calls twice a dayI look forward to a resolution in this matter when possible.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.KMF adheres to the Fair Debt Collection Practices Act when attempting to collect a
debtIn addition, the privacy of our customer’s account information is of the upmost importance to us and would never be shared without the expressed permission of the customer.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint
The customer’s credit dispute has been
responded to. An update has
been
provided to *** *** *** *** to remove the negative reporting
for the time period in dispute. The
customer should allow business days for the credit bureaus to update their
records
KMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us. We sincerely apologize for any inconvenience
the customer may have experienced and we will strive to improve our service in
the future
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The payment the customer submitted on 5/11/2016, via our website, was unable to
be processed as the checking account number provided by the customer was invalidMultiple attempts were made to contact the customer regarding their delinquency. A replacement payment was not received prior to the account becoming more than thirty days delinquent. The credit reporting accurately reflects the customer’s payment history and we are unable to remove the delinquency as requested
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Kia response is not correct because I have called them before the end of FebruarySince my call, it took them over a month to refund my moneyAfter the check was mailed I have called several ***es to let them know I have not received the checkIt has been a frustrating back and forth and to top things off I ended up speaking to a Supervisor who could not (or did not want to) listen to my issue and resolve it; instead, he said the best he could do have accounting reissue a check but it would have to be sent via regular mail and that was the only option I hadI even stated I would gladly pay out of my pocket to have in send in a traceable way via FedEx, UPS, etc.; his answer was that I needed to provide my Fedex or UPS account number! I am a regular citizen with no account and that is when I decided to escalate this as much as I couldI am spending a lot of ***e and the average person does not do this ***e because we all live busy lives and so Supervisors like Mr*** get away abusing authority and not making things right for clients with legit issuesI want the Supervisor to be counseled on how to properly and professionally do is job every single ***e he speaks to a customer; I then want the Supervisor to call me on the number they have on file and personally apologize to meI have owned Kias vehicles so as a client first, and as a human being secondly...I expect to be treated with the respect I deserve]
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe invoice the customer referenced correctly listed the total amount due on the
customer’s account but was incorrectly itemizedKMF apologizes to the customer for this misunderstandingWe have mailed a second invoice with the correct itemization to the customer’s address of recordKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received any statements from Kia until the collection letterI have lived at my address for years and have never "not received a piece of mail"This is a lie on their partSRA associates (** ***) told me herself they were hired by Kia because Kia has too many customers to handleThey dropped the ball in sending my statement to meI will keep my complaint and continue to slam Kia in Avon Indiana on social media until the problem is solved so other people do not experience thisThis is a an additional money making scheme to switch financing companies to collect an additional fee from consumers.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.KMF has attempted to contact the customer directly regarding her concernShe may
contact our Lease End department for a resolution at 1-855-537-8542, Monday to Friday, am to pm ETWe have also responded to the customer in writing at the address on file for her account.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We received the customer’s request with the necessary supporting documentation
however pertinent information was redacted and as such the refund was delayedA check has been mailed to the customer’s address of record
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUnfortunately, the customer’s request is unclear. We ask that they provide
additional information or contact us as at 1-866-331-5632, Monday to Friday, am to pm ETKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
KMF would like to thank the customer for bringing this issue to our attention
Upon review of the customer’s concerns we have confirmed that the fees in question are valid and the result of returned paymentsPer the customer’s contract they agree to pay a NSF fee of $for each dishonored paymentThe returned payments in question were made on 2/23/2016, 3/27/2014, 2/3/2014, 4/23/and 12/21/Additionally the NSF fees were accessed to account on 2/26/2016, 4/1/2014, 2/6/2014, 4/26/and 12/27/
We are currently working to update the website to include the NSF fees due on the customer’s online account
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
A lien release has been sent to the customer via currier service requiring
direct signature
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The extension agreement was finally received on 06/23/only because we called again on that date and demanded to speak with a supervisorWe had been calling every other day since 06/11/when the extension was requested and were told that it was faxed, then told it was mailed, then told faxed againAfter demanding the supervisor on 06/23/they said they would go ahead and email the extension, earlier we were told emailing it was not possibleOnce it was emailed we did indeed get the extension which was dated 06/13/That was days after it was requested and it took an additional days of phone calls to finally receiveI am extremely disappointed in the service that we have been provided by KiaWe have spent hours on the phone trying to get a simple documentNow due to the time delay the payment is days lateDue to the negligence of Kia I do not want the month of May reported to the credit bureaus as lateIf we had gotten the document on the 13th of June that would have given us plenty of time to avoid a day late paymentI have faxed back the extension to Kia as of today 06/24/and hope it will be applied immediately
Regards,
*** ***

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint
The customer set up an
automatic payment plan using a *** ***
Savings Bank checking account
Unfortunately the customer’s 12/1/payment did not process successfully due to insufficient
fundsThe customer processed a one-time payment from a *** ** *** checking account, also on 12/1/15, that processed successfully and posted to the
account
We have waived the customer’s
late fee as a courtesy
KMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us. Without customers like this, holding us to
the highest level of customer service, we would not recognize where we have the
opportunity to improve our processes.
Again, we sincerely apologize for any inconvenience the customer may
have experienced and we will strive to improve our service in the future
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at *** Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer was informed of the process to follow when he initially contacted KMF on 5/15/about his total lossThe customer also continued to receive monthly statements indicating a past due amountShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer previously contacted us regarding this concern and the fee in
question has been waived
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The fees paid by KMF cannot be returned to them because, due to their negligence in communicating within a reasonable time frame, the chance to challenge the fines has passedThe fines were assessed in November 2016, paid for my KMF (without my knowledge) and no communication regarding the fees was sent until I terminated the lease in February Only after I paid all my fees associated with the leasing agreement did I receive correspondence regarding the toll violationsIf someone had contacted me when they received the violations, I would have been able to bring the matter to the IPASS (Illinois Tollway) and had it resolved within the time frame they specifyAgain, this entire situation was caused by their negligence and I would like the situation rectified by being returned the money paidI will escalate this further, as legally necessary
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer was mailed a Notice of Default with the Right to Cure on 9/17/
The customer did not cure the delinquent status and the vehicle was repossessed on 10/13/As such an itemized invoice was sent to the customer for their Lease Early Termination Liability on 11/30/
The customer is responsible for cancelling their registration with the municipality where the vehicle is registeredAny outstanding tax assessments received by KMF for the account will be paid and accessed to the account. Per the customers lease agreement they are liable for all government charges, fees, taxes and other obligations assessed or owing during or relating to the Lease term even after the Lease term has come to an end
Please note that KMF is committed to the accurate reporting of each of its consumer accounts. A review of the customer’s account indicates that the credit reporting accurately reflects their payment history
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer entered in to a joint contractual agreement with KMF for two
leasesPer the contract, payments were due on the 28th day of each monthThe payoff check for the vehicle the customer referenced was received by KMF days after the May due dateAs such KMF notified the customer that the account was delinquentDealerships are independently owned and operatedAt no time did KMF advise the customer to stop making payments.
As the payment was received days past the due date, it was not reported delinquent to the credit bureaus
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST