Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Overpayment refunds are mailed out within thirty days of the paid in full
date. The customer can expect that a refund check, in the amount of $325.44, will be arriving shortly if it has not already arrived
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to Experian, Trans Union and Equifax to reflect that the
account is closed with no delinquencyKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As of close of business 9/27/17, I have received the duplicate vehicle title and MN DMV accepted the paperwork.Refund check has not arrived.____2/21/- I wrote out a check for the payoff amount.3/2/- an extra $was auto withdrawn from my bank account(Awaiting a refund check)3/7/- my pay off check was cashed (according to my banking records provided by my bank).3/9/- Retain Installment Contract letter was composed and sent by Kia Motors Finance for my account # ***This letter stated, “Congratulations! Our records reflect that your retail installment contact, referenced above, is paid in full.”3/22/- Lein release sent from Kia.3/28/- A second lein release sent from Kia.No status changed, still unable to take full ownership with Minnesota DMV.____9/6/- Submitted complain with Revdex.com.9/17/- Received an email from Kia Motors Finance Alert: Statement Ready.The email stated “ Accounting Ending in: ***” “Current Amount Due: $10.00” “Payment Due Date: 05/03/2017”I logged in Kia’s payment portal to check my account and statement history.January 14, Payment Due Date: 2/3/for $Payment of $was auto deducted and received by Kia 2/1/17.February 11, Payment Due Date: 3/3/for $On the March 14, statementPayment of $3,received 3/3/17.AND Payment of $received 3/14/*** THIS IS THE OVER-PAYMENT ***____In regard to my 9/17/email from Kia Motor Finance Alert: Statement ReadyWhy am I receiving this $bill and it’s DATED APRIL 13, with a DUE DATE OF MAY 3, 2017… EMAILED 9/17/17? This is fraudulent activity.Paperwork sent on 3/9/states my retail installment contact, is paid in full.Statement April 13, states I owe an unpaid late charge of $with a total amount due of $It also states regular paid payment amount of $is due May 3, 2017.I have already overpaid on the car by one payment which was received by Kia, auto deducted from my bank account 3/2/and received by Kia 3/14/Still awaiting for this refund check to arrive.I have all paperwork associated with my vehicle since date of purchaseI can happily provide any documentation needed.This case is to remain open until my refund payment check is received, and the suspicious and fraudulent activity following 3/9/is resolved]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I reject this response is as follows. I have contacted kia of occasions requesting the duplicate title, and all representatives I have spoke with have said the duplicate title has been processedI spoke with KIA today 4/19/and they stated that there was a order to place for a duplicate titleWhich one is it? Did it process or has there been a order to process the duplicate titleI have been requesting a duplicate title since November of last year Countless hours I have spent on the phone with KIA motor finance for the mishandling of the title is unacceptable.
My bank has raised my interest rate to 11% because of the the no title in hand, therefor I am paying an extra $and change for the past months.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to usWe thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.As an indirect automotive finance company, HMF is not related to the dealer, and was not
present at the time of the transaction, and did not participate in any of the negotiations therewith. Per the terms and conditions of their contract, the customer is responsible for their final invoiceIf the customer had an arrangement with a Dealer for them to cover the invoice in question, the customer would want to follow up with the dealer accordingly.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The requested documents have been faxed to the customer’s GAP insurance company.KMF
would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint
"
line-height:115%,"sans-serif"">KMF does have assistance
programs that the customer may qualify forTo determine if he qualifies, the
customer would need to contact us and speak with a supervisor, who can review
the particulars of the customer’s situation
KMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us. Without customers like this, holding us to
the highest level of customer service, we would not recognize where we have the
opportunity to improve our processes.
Again, we sincerely apologize for any inconvenience the customer may
have experienced and we will strive to improve our service in the future
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The payment of $was received prior to providing the customer a payoff quote
and as such is not able to be refunded. The customer made the payment in question via our website on 2/20/2016. It was not withdrawn without her authorization
We have since received the required funds to close the account and her title release is being expedited and should arrive shortly via FedEx
KMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
A refund check for the payment the customer referenced was originally issued on
April 7, As the customer has indicated that they have not received this refund we have issued a replacement check via currier service, which should arrive shortly
KMF would like to thank the customer for taking the ***e to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I need proof of this fact and regardless blue book value has always been suggested retail valueThis will be filed in court as frad/scam lease tacticsNo ONE by law is allowed to charge higher then blue book value regardlessof a document that I do not have and need proof of before courtThere are laws against your illegal tactics regardless of your documents that I do not haveI have tried to reach a mutual agreement but KIA is set on fraud to me as a new customer.
Regards,
*** ***

The title for the customer’s vehicle was not lost by KMF, the original title issued for the customer’s vehicle was discrepantAs such we are awaiting a corrected title from the State of Illinois. Per our previous response, once received by KMF, the title will be released to the customer’s credit union as requested in the correspondence received with the payoff check. Furthermore the customer should note that sales tax was collected on the amount of the lease payments only at the inception of the lease not on the buyout amountShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s lease agreement is for a total of paymentsThe customer has
satisfied of the paymentsAs such the customer has a remaining balance dueUntil the total balance has been satisfied the customer is liable for the account
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Paper work was never sent to me except via email, which I faxed the same day, to two different fax numbers.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have contacted the customer directly to address his concern and we have
reached a mutual resolution
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernThe Letter of Guarantee was sent within the timeframe quoted to the customerShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer had remaining payments due on their lease not as they indicated
in their complaintWe have reviewed the customer’s account and confirmed that there is an outstanding balance in the amount of $6,KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, KMF previously provided the customer with a 2-month extension for payments due on 4/24/and 5/24/2017. As such, we will be unable to provide further assistance in this form until full payments have been made on the loan since the date of the previous extensionsShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe payments in question have been applied to the accountAdditionally, we have
submitted an update for the credit reporting for the account to Equifax, Experian, and TransUnionKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am not satisfied with the businesses answer because when I call Kia and the special number provided I am on hold for minutes and treated like a second class citizenKia Finance has let me down yet again and I will be sure to NEVER buy a KIA ever againKia Mortor Finace has disrespected enough and their lack of customer service and unknowledgable people is dissapointingLook how long it took them to respond to my rebuttial}
Regards,
*** ***