Kia Motors Finance

Per our previous response, we have sent an update to the credit bureaus to reflect the account as being closed. Each credit bureau has their own timeframe for updating their records, however, the information should be updated within business days of the date they were provided the information
The information the complainant references in her rebuttal is not her actual credit report. We suggest she contact each bureau directly to verify the updated information (first allowing business days for the update to take effect)
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to usWe thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer terminated her lease early and was thus subject to the Early Termination
Liability clause in her contract
We have previously discussed the customer’s invoice and have offered to both provide a discount and a payment plan
KMF would like to thank the customer for taking the time to contact us
Should the customer require any additional assistance, she may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s vehicle was repossessed due to delinquencySince the
repossession, the customer has applied for and was approved to reinstate her loan
KMF does not offer refinancing. However, we have previously assisted the customer by extending her loan by a period of three months
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the customer’s account and confirmed that the balance is
accurate. The vehicle in question was returned to KMF, not purchased by *** *** *** Kia as the customer indicated in their complaintAs an indirect automotive finance company, KMF is not related to *** *** *** Kia, and was not present at the time of the transaction, and did not participate in any of the negotiations therewithThe complainant would need to follow up with *** *** *** Kia for any agreements made at the time the vehicle was returnedKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We spoke with the customer on 4/11/and have determined a resolution that will
resolve his concerns regarding his payment and the credit reporting on his account. The customer will be provided a letter for his records concerning the credit reporting
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not believe I am responsible for the excess wear and tear especially when the invoice was incorrect Due to the error on your end, I should be compensated Your business has dealt with this matter completely unprofessionally I was supposed to be called back by a supervisor in which I was not and the customer service representative was very rude to me on the phone As a "valued" customer, I was treated very poorly My car was turned in over months ago and just receiving this bill I had very low mileage which should have resulted in receiving money back for the increase in the residual value of the car Very disappointed in the treatment I have received and will not be purchasing two cars like I normally do after my lease is up.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The lease-end inspection is conducted by a third party and appointments are
subject to their availabilityKMF also provides our customers with a lease-end inspection self-assessment tool via our website, www.KMFUSA.comThis tool demonstrates the inspection process and provides examples of damages that will be considered excess wear and useThe customer also has the option to have an independent inspection conducted at her expense
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Kia did not address my complaint in their response at all. They only said that my credit report accurately reflects the payment history. I did not ask them to confirm my credit report's accuracy. My complaint to them explained in details that I would like the missed payment added by kia on my credit report removed. As I also explained that I was not aware of the charges and as soon as I found out I made the payments and they have history of the calls and payment attempts. I am not asking them to check my credit report or confirm its accuracy. I need them to CLEAR my report from the missed payment added

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We were not able to process an extension request for a customer until an
extension agreement has been signed by the customer and returned to KMFUnfortunately we did not receive the signed agreement from the customer within days of the payment due date, thus causing the customer to be reported days past due
We have removed the negative marks associated with the extended payment. We have also contacted the customer to assist her with her out of state transfer request
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the update to credit is appreciated, it comes late as I have already suffered consequences from this reporting to my creditI am still unhappy with Kia's decision to continue pursuing money for their "valid charges" to wear and useAgain, as stated in initial complaint, KMF has yet to send in a breakdown of these chargesTo top it off I did not receive word of these charges until Jan/Feb 2017, when I turned in my car April Speaking with representative after representative they are refusing to waive it...but even further they are NOT willing to work with me as far as payment plan or reducing the cost owedThey have told me if I don't make the payment in full they will send me to collections ...even though I'm currently making payments on time to the NEW car I leased w this company stillI would have rather bought the KIA had I known I was going to incur all these ridiculous charges and NEVER re-leased with KMF.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The account cannot be deleted from the customer’s credit report. The
credit reporting history may be reported for seven years. Even if a customer pays off the account, the tradeline for that account in their credit report may show that they were previously delinquent
However, we have sent an update to ensure the account reflects as Paid/Closed on his credit report
KMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Per the customer’s request we have issued an updated letter of permission for
registrationThe document will be delivered to the customer via courier service at our expense
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s account has been updated to reflect as paid/closed with the credit
bureaus. Should the customer have a credit report indicating otherwise, he can provide the name of the credit reporting company and we will send an update accordingly
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Unfortunately, the complainant is not the account holder and due to privacy concerns
we cannot respond to their complaint specificallyWe would encourage the complainant to have our customer contact our Customer Service Department at 1-866-331-KMF would like to thank the complainant for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
At no time was the customer advised not to make his remaining payment by KMFAdditionally, numerous attempts were made to contact the customer regarding his delinquent payment including mailed correspondence showing the amount past due
KMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, an end of term invoice was mailed to the customer on two separate occasions, 7/14/and 8/13/2017, copies of which can be made available to the customer upon requestThe customer is being billed for the Disposition Fee, which is applicable if the customer does not purchase their vehicle, per the terms and conditions of their contractShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintBased on the customer’s concerns, we have reviewed the vehicle’s inspection report
and elected to waive the charge for the missing Tire InflatorThe customer is liable for the remaining charges. KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s account has been satisfied and there is no balance due
Additionally we have submitted a request to the three major credit reporting agencies to update their records to show the appropriate reporting
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST