Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer was mailed a Notice of Default with the Right to Cure on 9/17/
The customer did not cure the delinquent status and the vehicle was repossessed on 10/13/As such an itemized invoice was sent to the customer for their Lease Early Termination Liability on 11/30/
The customer is responsible for cancelling their registration with the municipality where the vehicle is registeredAny outstanding tax assessments received by KMF for the account will be paid and accessed to the account. Per the customers lease agreement they are liable for all government charges, fees, taxes and other obligations assessed or owing during or relating to the Lease term even after the Lease term has come to an end
Please note that KMF is committed to the accurate reporting of each of its consumer accounts. A review of the customer’s account indicates that the credit reporting accurately reflects their payment history
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The fees paid by KMF cannot be returned to them because, due to their negligence in communicating within a reasonable time frame, the chance to challenge the fines has passedThe fines were assessed in November 2016, paid for my KMF (without my knowledge) and no communication regarding the fees was sent until I terminated the lease in February Only after I paid all my fees associated with the leasing agreement did I receive correspondence regarding the toll violationsIf someone had contacted me when they received the violations, I would have been able to bring the matter to the IPASS (Illinois Tollway) and had it resolved within the time frame they specifyAgain, this entire situation was caused by their negligence and I would like the situation rectified by being returned the money paidI will escalate this further, as legally necessary
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
As the complainant indicated they are not an account holder and as such we
cannot respond to their complaint specificallyWe would encourage the complainant to contact our Customer Service Department at 1-866-331-
KMF would like to thank the complainant for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Leases take approximately two months for the trade line to be established and for
the account to start reporting payments to the credit bureausPayment updates are sent to the bureaus once a month
We have mailed an account validation letter to the customer for her records that confirms her account and outlines the terms of her lease agreement
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the complainant’s credit reporting for the account and confirmed
that it accurately reflects the account status and payment historyKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Per the customer’s lease agreement they are liable for all parking tickets and traffic finesAs the lessor, KMF will pay parking tickets/traffic fines assessed on the vehicle if unpaid and assess the customer’s accountShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The payment in question has now been applied to the customer’s account. The
account is paid in full and a letter will be sent to the customer advising of such
There has been no negative credit reporting as a result of this issue
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kia motors on four different occasions without any resolution and on three occasions on able to reach a managerI have contacted the SCRA department but unable to reach anyone who I was previously in contact with to receive an explanation on why I was told Had three years to pay off the remaining amount I have sent five emails to the person I was in correspondence with only to be ignored I have told them that we have an international number since we are military and that I would like to communicate via email or talk to someone each time I have called but have been unable to Kia has not tried to contact me so that is incorrect information Disagree with them stating that they have tried to contact me and resolve this because this is incorrect information
Regards,
*** ***

Per our previous response a check has been mailed to the customer’s address of recordAdditionally we have received confirmation that the check has been cashed
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Unfortunately, at this time we are unable to provide the customer access to our
website due to the status of his account
The customer does still have multiple channels to utilize in order to send in his monthly payment. Those include sending in his monthly payments via regular mail, making payment by phone with our agents, or making payment via his bank’s bill pay service (if they provide such a service)
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept the portion regarding the correction of the credit report, yet I am still disputing the disposition feeThe fee is hidden in the middle of the contract and was not discussed to me in any way, shape or form The contract is long and wordy, and I would have never leased with Kia if I was made aware of this unfair fee Kia should be satisfied with a customer who leases their vehicle for months and makes every payment of $per month on time This is a predatory fee and had I agreed to it, that would then put me into a situation that I may not be able to fulfill at the end of the lease How can a person know if they even will be able to afford to lease again in three years Again, we would never have signed this agreement had we been aware of this fee
Regards,
*** ***

The customer has not provided any additional information
Per our previous response we have reviewed the inspection report and confirmed that the Excess Wear and Use charges are valid; as such the customer is responsible
Additionally a 7% tax is collected on Disposition fees and Excess Wear and Use charges in the customer’s state
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe payoff quoted to the customer on 1/5/was $and included a $
repo feeThe customer sent in $9268.49, leaving a balanceThat balance was paid by the customer on 1/and the account is now closedKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The payment in question was posted to the customer’s account on 3/21/215, lowering
the buyout amount on the account. The remaining balance of the account was then paid in full on 3/30/
There are no additional funds on the account to refund the customer. The lease is closed and has been satisfied in full
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

The title was mailed to the address on file as of the date the account was paid. At this time, the title has not been returned by the US Postal Service. Should it be returned, we will forward it to the updated address.
In lieu of receiving the title, the notarized lien release acts as an official document honored by the DMV which allows the customer to obtain a clear title in the same manner in which the signed off title would have
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]I have spoken with Kia Finance and Supervisors who DID acknowledge receipt and told me I did not return it timelyI have provided proof the date the extension was printed and mailed by KIA Finance, and the date it was faxed back by meI have also provided a fax confirmationWe called again TODAY and were advised that a request to reopen the extension agreement to process it was deniedThis is unacceptableThey agreedThey stalled in processing the agreement so they could deny itThey have done this numerous times to usThey have continued to say make another paymentCall back tomorrowWe do EVERYTHING they sayThis is not rightThey had us refactor the original agreement last week which I didStill nothingI am not going to continue calling back to get no whereThey simply need to process the month extension agreement and call us with an apology letting us know that this has been completed on their end.
Regards,
*** * *** ***

Per our previous response KMF has not received the signed extension agreement back from the customerThe extension agreement had a response timeframe and has since expired
Should the customer still require an extension, she may contact our Customer Service department to submit her request. If approved, the signed agreement must be received back from the customer in days
Additionally, we have reviewed the credit reporting for the customer’s account and confirmed it is accurate
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I was told by a representative that I owed for the months of May, June, and July I asked the representative to explain to me how they came up with the dates and they couldn't or wouldn't explainI paid the amount for the past due months through MoneyGramThen when I called to see if they had received my payment so they could put my car on ***, I was told that they were able to see the payment but unable to process it due to a missing account numberI then went back to redo the process and was unable because the money was accepted by Kia motor finance My car was towed the next day to Grove City for Auction and I had up to ten days to pay the past due amount and I was passed around and no one was willing to help me. I made the payment on Monday and as of today I still do not have my vehicle. If I only owed for the two months then how come my vehicle was taken and I never received a phone call or a statement in the mail, nor were the police call to be informed of the repossession. It is a shame how they can just hold my car and I did everything asked of me in the amount of time given.
Regards,
*** ***

We responded to the Revdex.com regarding this complaint on 11/19/2014. The letter in question generated prior to our response and prior to our waiving the remaining balance, closing the account
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our previous response, the title was sent to the address on file at the time of payoffShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST