Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
On 11/30/2014, the customer scheduled a one-time payment for withdrawal on the...

same day.  However, she also had Autopay set up to withdraw on the second of every month, which resulted in her sending another payment on 12/2/2014.
The customer has already placed a stop payment on the 12/2/2014 payment and KMF  no longer has those funds.   Additionally, the stop payment she placed on the account has disabled the Autopay account she had created, as a result, that Autopay will no longer make monthly withdrawals for her payment.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have received the required signed document from the customer and the...

extension has been applied per his request.  At no time was the customer reported negatively to the credit bureaus regarding this request.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  We sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Unfortunately, it does not appear that the customer has provided any additional information, only that they rejected our response.
Should the customer and additional information or require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In regards to the customer receiving a call outside of allowable timeframes, KMF...

adheres to all guidelines within the Fair Debt Collection Practices Act (FDCPA) when attempting to collect a debt.
We have reviewed the customer’s concerns and determined that we will not be able to reimburse her per her request.   The payment the customer referenced in April of 2016 was returned due to an invalid checking account number provided by the customer, not as the result of an error on the part of KMF.
A processing fee of $7.95 is charged for each payment made via telephone with a [redacted] agent or KMF representative and is disclosed prior to processing the payment.
Additionally, per the customer’s Lease agreement, the customer has been assessed two late charges of $20.00 as a result of late payment of their March and April monthly obligations.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel that I paid all my lease payments, and turned in the car in good condition with less mileage.   As mentioned in my complaint,  I've been leasing cars since 1990, and have turned others in early without any further charges.  The Kia lease in question, was my first and last lease with Kia, because their "customer service" left a lot to be desired, both at the dealership and when I tried to call and talk to a supervisor several times w/no return call.   I would like Kia to provide me with proof that the car didn't sell for its value at auction, before I would consider paying such a high price after not having read the small print on the back of the lease contract before I was asked to sign it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke to Kia and it was a waste of time. The only thing they will say I "You have to pay". I must reiterate that we  were given information about the car when we leased it that was later revealed to be false by Kia. As a result, we do not want to buy it at lease end. We feel strongly that we should not be liable for the lease end fees/excess mileage given the situation. Kia states that we signed the paperwork with respect to the fees. Yes we did but we signed paperwork based on false claims.The mileage reimbursement program is not a satisfactory solution - it is MUCH too much work to get a small reimbursement that does not nearly cover the extra cost in gas, and is in the form of a difficult to use gift card, not cash.
I am deeply disturbed that Kia would try to squeeze even more out of a consumer that was wronged by them in the transaction. 
Regards

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Kia Motors Finance adheres to all guidelines within the Fair Debt Collection...

Practices Act (FDCPA) when attempting to collect a debt. The customer is responsible for the account until the account balance is paid in full. Additionally we have reviewed the credit reporting for the account and confirmed that it accurately reflects that the account is paid in full and all payments were made on time. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  Per our original response, the dealership in
question sent in the remaining funds required to close out the customer’s
account.  Should the customer wish to
provide them feedback on their process, he may contact them directly. 
Should the
customer require any additional assistance from KMF, he may contact a Customer
Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has placed a stop payment on both payments made 12/28/14, retrieving...

the funds in question. 
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes and in this case, our website.
Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
KMF received an invoice from the State of Kentucky for property taxes assessed...

on the customer’s vehicle. Per the customer’s lease agreement KMF paid the outstanding balance and assessed the taxes to the customer’s account.
Upon receiving a notification from the customer that she had moved, as well as a copy of the customer’s Alabama Vehicle Registration, we applied for an abatement with the State of Kentucky. A refund for the property taxes paid by KMF has been received and posted to the customer’s account effective 7/20/2016.   We have ensured the customer has not incurred any negative credit reporting as the result of being billed for the property taxes.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per our previous response the payments the customer referenced were applied to payments due for March and April 2016. Thus the payments for May, June and July were outstanding. Multiple attempts were made to contact the customer regarding the status of his account.
The payment the customer referenced for the past due balance made through MoneyGram did not include the full account number and as a result was delayed in posting.
We have been in contact with the customer today 8/11/2016 to advise on the process to reinstate his account now that the aforementioned payment has posted.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s account has been reviewed and an update to the credit reporting has...

been sent to Experian, Equifax and TransUnion. Additionally, the customer contacted us on 04/12/2017, at which point we reviewed the vehicle’s inspection report and confirmed the Excess Wear and Use charges are valid.   KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The title was delivered to the customer via courier service with confirmed...

delivery on 6/7/2016.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The payments the customer made in advance were applied towards the remaining...

payments due to complete her lease contract obligation.
There are no monies to refund the customer.
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the fees in question and confirmed that they were assessed to the...

account in accordance with the customer’s retail installment contract. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our original response, overpayment refunds are mailed out within thrity days of the paid in full date.  The customer can expect that a refund check, in the amount of $325.44, will be arriving shortly if it has not already arrived.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint.
The refund check has been issued
and will be delivered to the...

customer's credit union via FedEx
Overnight Delivery. The customer has been provided with the tracking
information by a Customer Service supervisor.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us.  Without customers like this, holding us to
the highest level of customer service, we would not recognize where we have the
opportunity to improve our processes. 
Again, we sincerely apologize for any inconvenience the customer may
have experienced and we will strive to improve our service in the future.
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Per our original response, the requested document has been sent via currier with signature requirement.  Due to privacy issues, we are not able to provide the tracking number via this channel.  The customer may contact our Customer Service department for the requested information at [redacted], Monday-Friday, 8AM-9PM EST.

Per our previous response, the payoff quoted to the customer on 1/5/17 was $10004.43 and included a $370.00 repo fee. The customer sent in $9268.49, leaving a balance. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.