Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer contacted KMF regarding their concerns on 7/7/2017. The issue has...

since been addressed. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Complaint Type:Billing or Collection IssuesselectProblem:I filed a complaint against Kia Finance a couple months ago. I have not gotten it resolved. Since then, they decided to retaliate and put me on credit reports for late payment for July. I have proof of having paid bill before the 20th of the month which is when the payment is due. This payment was made and between pj [redacted] and I, we've had nothing but problems with Kia with the banking information since having purchasedinner the car in March. We have in writing that our payments are due on 20th of the month. You cannot charge for late fees unless the payment is 30 days late, which we have none.since I complained and wanted my fees returned, they decided to send bad info to the credit bureaus for both of us. My equifax dropped 32 points. I want this rectified. I still want our money returned to us. It is stealing. The banking errors were occurring as Kia was trying to take money out of navy federal credit union account under [redacted] name. Account is only in my name. We had to then handle payments over phone, but they charged us several fees to do so, on top of late fee for not paying by the 6th of the month, though we have letter stating payments were changed to 20rh of the month. What they've done now is retaliatory in nature and I want this removed from the credit bureaus and I want our money returned to us.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund of money and accounts cleared on credit repoets.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The extension agreement was delivered to the customer with confirmation of...

receipt on 6/23/2016. In accordance with regulations in the state the customer resides, the customer will have to sign and return the document to KMF prior to a payment extension being processed.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Notices regarding the repossession of the customer’s vehicle were sent as required....

 Additionally the customer was advised on the process to reinstate the vehicle on 8/30/2016. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
KMF does offer a waiver of the disposition fee if the customer leases a new Kia...

vehicle with KMF within 60 days of returning their lease. As the customer indica[redacted] in her complaint she does not have a new lease with KMF as such the disposition fee is valid.
KMF would like to thank the customer for taking the time to contact us.  We are commit[redacted] to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
On 7/19/2016, the customer contacted KMF and actually requested a one-month...

extension, not two-months as described in their complaint. The KMF agent advised the extension was subject to management approval. 
Upon reviewing the extension request, KMF determined the customer was not eligible for an extension at that time due to a 2-month extension provided previously.
The customer then contacted KMF on 8/29/2016.  At that time the customer requested their request for a one-month extension be escalated for review for possible out of policy approval.   KMF management reviewed their request and has granted a one-month extension.  This is the second out of policy extension exception KMF has provided to the customer.
Additionally the customer is subject to late charges for payments made after the due date per the terms and conditions of their contract.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Upon review of the customer’s rebuttal, it appears the customer did not provide any additional information. Per our previous response,  we have reviewed the complainant’s credit reporting for the account and confirmed that it accurately reflects the account status and payment history. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

We have provided the customer with an Affidavit of Correction, Statement of Intent and updated Bill of Sale. These documents were sent to the customer and her bank via courier to arrive 5/18/2016.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Both my husband and I have been in contact with Kia Motors and my husband has made it very clear with Kia Motors that I am authorized to speak on his behalf.  I feel that Kia Motors is continuing to play a game now. Shame on them for such a lack in  customer service. If need be I will have my husband submit an additional complaint if Kia continues to reject this complaint. 
Regards
[redacted]

Per our previous response the complainant is not on the contract and as such, we are unable to provide specifics regarding the account in question.
Should the complainant require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The payment the customer referenced has been returned by her bank, as such there is...

no payment to refund. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

We previously advised the customer that the dealer may have entered the mileage incorrectly at the time of grounding, which may account for the difference in miles on the inspection report. However, without a copy of the original odometer disclosure statement signed at the dealership we will not be able to confirm.
The customer is being billed for 4 tires since they are all under 4/32 tread depth. The 32 miles in dispute by the customer does not account for the tire tread wear.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

NO, I NEVER authorized the May 6 debit from my account, because I did NOT have an additional $528 to spend on a second payment, so why would I authorize you to take a second payment then put my account in default...that makes absolutely no sense at all. I'm now out over $700. I am beyond belief upset and disgusted by the lack of customer service in how your company is handling this. If you cared about your customers, you would refund me my money...that would be customer satisfaction. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details   of the offer I reviewed appear below.    
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being charged for the remaining payment, the early termination fee...

(per her contract), and official fees and taxes.
The customer did contact KMF in February 2015, to request a reduction in her final invoice.  At no time was she advised that her lease had no balance nor that it was now closed.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I will also contest any negative rating on my credit report.
 
Regards,
 
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. KMF apologizes to Mr. [redacted] for any inconvenience.  KMF's records show that...

vehicle transport documents were sent multiple times to Mr. [redacted].  However, KMF never received the necessary documentation back in order to process the vehicle transport request.  Mr. [redacted] has since paid off his account and should be receiving title to his vehicle.  KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Although the Revdex.com has indicated that the customer has rejected our original response, there is no information provided as to why.
In the interest of providing the customer further assistance,  he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, As previously described, [redacted] Kia located in Fair Lawn, NJ and I were already in negotation of a new lease. The payment they are referring to 9/13/2015 would have been the very last payment of that contract. We were told not to worry about it as part of an new model year promotion they were running and to wait until 2016 models were available. We were then told it would be a few more months before the 2016 vehicles would be available which at that time we decided to proceed with a 2015 vehicle that was available in their lot at that time. This is not a coincidence that the very last payment on our 3 yr lease was the only payment reported late and they only payment allegedly made late every under our 4 leases that we have had with Kia. This is absolutely ridiculous that they were find this ok to do to a loyal customer of their brand that continued under a new contract. I will not accept anything less then the removal of this erroneously reported late payment. How dare they do this to us? This will cost them a lifetime of relationships with us. I take this utter disregard extremely serious and will never go into a relationship with such an unappreciative brand ever again. I am absolutely disgusted and demand they remove the ERRONEOUS late payment. 
Regards,
[redacted]