Kidde Safety

I have reached out to our product support team to ensure the order has been processedThis order is now in queueWe are going to expedite the order it should be received at the beginning on next week

One of the agents made contact with *** on FridayShe will be receiving a replacement unit which should arrive within 7-business days

We are going to send Charles replacement for the units he returned in January. The units should be receive the replacement s within 7-business days

we have spoken to Mr*** and his units will be shipped today

I called David and left my direct contact on his voicemail in effort to get this issue resolved

consumer has been called, left messageAs soon as he returns my call we will place his order and ship him out the units he needs in 10-business days

WE JUST RECEIVED STOCK IN TODAY ON THIS ITEMI HAVE EXPEDITED ORDER FOR SHIPMENT TOMORROWORDER #***

I am rejecting this response because: I will not accept the response until they have replaced my fire extinguisher's, I have been waiting since 11/2/

I am rejecting this response because: I have spoken via telephone with MrKevin B***, Kidde's repfor the recall. He says he will be following up on my behalfProblem is, he's
too busy to return
my phone calls to determine my replacement needsIt's been several days since we've spokenKidde will not send anything in "ten days"They've been telling me stories ("to 20 business days..."), since last NovemberI'll accept Kidde's response when I have my four replacement fire extinguishers in hand, not before

I spoke to the customer and offered an upgrade to his current productHe has agreed to allow business days for the order to shipHe also has my direct contact if he needs to reach back out to me

This request has been processed and the replacement will be received within 7-business days via FedEx ground

I have reached out to the recall center and requested the shipment of units to the address provided in the complaintThe units should arrive within 7-business days. Thanks,Chris

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.They will be sending a replacement within 7-day.Please keep complain open untill I receive it

new unit was shipped 5/16 FedEx and delivered today 5/21 at 12:30 pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.I received replacements as requested within two days of your assistance. Thank you for your intervention.

We can not ship a fire extinguisher to a PO BOX we must have a street address. Please provide a street address and we will get a unit shipped ASAP. Kidde

We apologize Mr. [redacted] never received his replacement. I will work with my shipping dept to make sure we get a unit shipped out this week.

Ms [redacted] units were shipped to her on 3/14/18.

I SPOKE TO CONSUMER TODAY AND PLACE HIS ORDER FOR THE 2 RECALLED UNITS AND SHIP DATE WILL BE IN 10-15 DAYS.