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Kidde Safety

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Kidde Safety Reviews (172)

I am rejecting this response because:
Kiddie has not called me or asked me to call them.

We have made attempts to reach [redacted] via the email address supplied in this complaint. We are willing to refund requested amount but we need the customer to contact us in order to complete this transaction.I can be reached at [redacted].  Chris W[redacted]

I left a voicemail so that we can discuss and resolve this issue. I will reach back out to the customer if I do not hear from them soon.

consumer was emailed and responded to our email on Wednesday April 4 @ 10:32am. He provided a picture of the unit and we told him we would replace it if he can provide a physical address.

I left a voicemail with [redacted] providing my contact info. I looks like he just spoke with an representative yesterday. If he does not receive replacement in 2 weeks he has my direct contact to resolve this issue.

This complaint has been sent to our Product support team Joy will be in contact with her today to address her issue.

After speaking with [redacted] he has agreed to accept a different smoke alarm model. This order has been processed and he will receive the unit within 7-10 business days.

I am rejecting this response because:
The issue is the size of the extinguisher. It does not fit in it's original holder or location. This is for a small camper van so space is quite limited. Perhaps they should work with the dealership I purchased the van from to find a suitable place to mount this larger extinguisher. I'm willing to work on a positive outcome but so far that has not happened. Kidde does not seem to understand the issue and I feel I've explained it: what works well is the original diameter of 2 and 7/8 inches. The replacement is 3 1/4 inches and the second replacement is even larger.

I spoke with the consumer to today and gather the information from his extinguishers. His units were not impacted by the recall but we are going to send 2 courtesy units to provide peace of mind.

EMAIL SENT AND WE WILL GET ORDER PLACED TODAY TO SHIP WITHIN 10-15 BUSINESS DAYS.

I spoke with [redacted] this morning and obtained the information necessary to start the process of getting the replacement sent out. I explained due to the backordered nature of the product it will take 3 weeks for the unit to ship.

consumer has been contacted and we are waiting to hear back

I am rejecting this response because: I called the same re-call center four (4) times in four (4)...

weeks and got no response so I am not convincinced that this person "Chris" will have any better luck. Unitl I see the three (3) replacement detectors on my front porch, I am of the opinion that the Kidde "re-call" is a scam. You call the number, they are very nice - but nothing happens.

WE WILL REACH OUT TO THE CONSUOMER TODAY AND GET HER REPLACEMENT SHIPPED ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. [redacted]

WE WILL REACH OUT TO THE CONSUMER TODAY AND GET NEW UNITS SHIPPED ASAP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it as long as they follow  through and I receive my replacement product as promised.

A product support rep is reaching out to the consumer to acknowledge receipt of this message. We are also sending a replacement smoke alarm which should received within 7-10 business days.

The paperwork to process the requested refund was send to our accounts payable department. [redacted] should receive the check within 6 weeks to comply with his request.

WE WILL REACH OUT TO MR/ [redacted] TODAY AND GET HIS UNITS OUT ASAP.

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Address: 1016 Corporate Park Dr, Mebane, North Carolina, United States, 27302-8368

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