Hello,The initial communication sent from the email you provided the Revdex.com, was sent on 07/21/We responded to that request on 07/21/2014, indicating that the account tied to the information you provided, was set to closeThat was the only correspondence we received from that email
address.After some investigation, I was able to another account that was activeThis account was tied to a completely different email address and was not linked to the account you originally requested to be closedIn any case, I have closed this account and provided a refund for the most recent chargeYou should see a credit for $within the next 3-business days.Thank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
You have made it absolutely impossible to get hold of you by any means
The phone number attached on my debit card statement is useless....for the first few months , it was busy. Then now it refers you to the website. Go to the website, and ALL links are no-followdead links. I had to be *** *** to figure out how to really get through to you. And as I had breast cancer this winter, and all that went along with that, this KIngsIsle thing weighed in less, but no less aggravated me!
Also, the bank issued a credit in the second month....KingsIsle should have stopped billing then
Regards,
*** ***
Hello,
Originally, you were referring to another users account which we cannot discuss with anyone outside of the account holderWe simply provided the terms as listed below:Swearing &/or inappropriate conversations are a violation of the Terms of Use regardless of
the type of chat ('in private', 'with other known adults', 'open chat', etc.). KingsIsle monitors ALL chat typed in game, so please continue to be mindful of any chat and keep it clean!Our terms are in place throughout every aspect of our productsPrivate conversations between players are not private to our logs as accepted in the Terms of UseAny actions within our products that violate our terms are subject to sanction.We sincerely appreciate your continued attention and diligence in keeping the community a pleasant place to play!Regards,KingsIsle Support
Hello,When multiple bans are administered to a family of accounts as a result of a violation, the investigation includes finding out what IP and MAC addresses access the accountsIf it is found that the same IP and MAC is accessing multiple accounts and is committing violations across said accounts, multiple bans will occurYou are welcome to contact the Support Team directly, if you wish to discuss the matter furtherDue to the public nature of this forum, I can not provide account specific information.Thanks,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
Their answer is full of bunk. There have been thousands of complaints that has fallen on deaf ears. Myself and many others have complained in the forums that they stated, and they either elect not to answer, or delete the complaint - as they have done in the past on Facebook, and the Wizardforum - to myself and hundreds of other customers. We are their customers - and they choose not to listen. We the consumer are the ones that support and either play, or pay so our children can play, the game was rated "E" for everyone, but there is no way our yr olds would be able to compete and play on the higher levels
Regards,
*** ***
Hello,
Per the information provided to the Revdex.com, I was able to locate the active account in questionDue to the public nature of this forum, I will refrain from providing said account name in this correspondenceIn any case, I have removed the billing information and cancelled the
account subscription.
It was mentioned that a communication was sent to us, requesting the account closedI attempted to locate this correspondence with no successThere are no support tickets tied to the email address, name or account name associated with this issueThis would explain why you received no response from our Support TeamHad a ticket been created, a response would have been sent within 24-hours.
In regards to our online account management, the master password is designed to allow parents the ability to restrict access to minor playersThis includes access to the billing profile of the accountPlease know that it was not intended to prevent individuals from closing the subscriptionThe master password can be reset at any time and the new password is sent directly to the master email address
Thanks,
KingsIsle Account Manager
Complaint: ***I am rejecting this response because: They banned my other son's account earlier this month after I bought $worth of stuff from them, and they didn't send a email why they did which they should have, so they basically banned it and stole my money.Regards,*** ***
Complaint: ***
I am rejecting this response because:Yes, some of those accounts were stolen from USIn that case we do understand that personal information was exposed through ingameIn another case we had an email address stolen, again, the account information on that account BEFOREHANDCould have been exposed.Whatever you THINK we did, we did not, I explained it beforeI've seen account recovery processes (Because multiple accounts were stolen), and to recover an account you must prove ownership, which we can do.You THINK these accounts are stolen, correct? SOME accounts were STOLEN from my family through in-game scamsWhile they did expose personal information, and deserve a ban under your "terms"To ban 4+ more accounts in NO violation is rather unfairI've had an account under my email banned before, and no sanction was taken on my other accounts, nor my families, because they WEREN'T in violation.-As far as ""account selling" goesWe did not attempt such actionsMaybe the accounts which were stolen were attempted to be sold, but we did attempt recovery, got the accounts which were stolen re-added to our email address.- While the accounts - *** (muted)*** (no violation), *** and *** (which is my sisters, no violation)We'd like for THESE accounts to be unbannedCan you please provide us an reasoning as to why THESE accounts were banned? If you say "security"We can prove ownership, furthermore this email has NEVER been compromised. -We've been dedicated players for yearsSo can you please let us PROVE these accounts aren't stolen, and give us an chance to appeal these bannings? That's all we're asking as this, again, is an banning if multiple accounts, none were reported stolen, the accounts have been under my email address for awhileAll i'm asking for, is an unban, OR please explain to me as to what each account was in violation for? Would an hacker/account seller go through all of this and contact an attorney, contact the Revdex.com just to get an account that wasn't his/hers?I understand that some accounts were in violation, but to ban all is rather unfair.Ontop of that your terms of use is rather spottyIt just says "Don't give out information" I've NEVER seen an in-debth terms of use that explains "Don't give out this" or "In a case were one account is in violation, all accounts can be banned"How can you punish someone for doing something they didn't even think was wrong? If I knew this beforehand i'd of made sure my family used all different email addresses so if one got punished we all wouldn't take the fallI've contacted your support team beforehand and had asked, "is this okay, what if this happens?"They always reply with "Its case-by-case".So one case I can be unbanned and one case I cannot?As I stated, whatever you think happened we can prove otherwiseIf you want to ban multiple accounts, feel free, as far as the accounts in NO violation, why them? Thats an banningAnd again, if you're going to say "security" all accounts had different information BESIDES the email address which in turn is secure.If you're going to say those accounts were found to be stealing accounts or selling, Goodluck proving an mute account had stolen accountsAll we want is the ones NOT in violation to be unbannedAs we can prove ownership or whatever else your belief is, to be wrongWe just want to play, we understand some accounts had done things wrong, but to FALSELY BAN all the accountsIs rather unfair.Hoping to hear from you soon, i'd really appriciate an appealing of these bannings, or, whichever I can appeal that WEREN'T in violation, as we both know, not all were, and last time I checked your terms of use does NOT state "Having an email associated with an banned account can get you banned"Is there an number I could call? I'd really appriciate to be able to call your team, as I find it allot easier to speak to an human who can't hide behind the terms of use and NOT explain as to why i'm bannedCan I see logs, or proof as to what you're claiming for ALL accounts?Please, let us appeal the accounts which weren't in violationIf you cannot then please redirect me to someone who can see that this IS FALSEThanks.Regards,***
Complaint: ***
I am rejecting this response because:
I never got an email from you saying my account had been suspended, or for how long You blocked my email after I tried responding to the ban Fix the emails first
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Kingsisle still doesn't let me know, if i'm getting my other account's backof my account's is still suspended and they haven't told me till when and it has been for more then two weeksHow is it that my other account gets banned while I can't even talk on it? I can't break any rules if I can't talk, makes no sense
*** ***
Regards,
Hello,
I have investigated all of the correspondences that you have submitted to the Support Department and the subsequent responses sent to youThe original request sent to us, was on 07/20/2014, stating that you were experiencing an error message when making a purchaseAdditional
information was requested in order to verify the ownership of the account, which was provided on 07/21/Within hours of that response, a message was sent back, letting you know that verification was made and that we released the security protocols on the accountAfter that response, there was purchases made on your accountThis confirms that the original issue was resolved.
On 07/26/2014, we received a response from you, indicating that you were being charged $for each account subscriptionIn response, we indicated that the purchase you made, was for pre-paid game time, which is not eligible for the discountIn addition, this purchase was made through the Pay-by-Mobile option, removing the ability for us to provide a refundHad the purchase been for a subscription on directly to each account, the $price would have been availableThis price is still available to you at any time, when you subscribe two or more accountsIt was also explained that your subscription ending, had nothing to do with our security protocolsThe system attempted to renew your accounts, but was given a "insufficient funds," decline message.
While I agree that this situation has caused some frustration, please know that the security protocols within our billing system, are not meant to "scam" or "inconvenience," our playersIt is there to help provide security to all of our billing profilesThere will be occasions where the timing of the security block is badKnow that this is not intentional in any way
In closing, it does appear that the protocols on your account are off, for the time beingShould you wish to have them removed completely, this is an option you can requestAs said before, you can take advantage of the $family promotion at any time
Thank You,
KingsIsle Account Manager
Hello,
I have reviewed all of the tickets and information in regards to the investigation of the accounts in questionBased on everything that I have reviewed, the actions taken by our Support Team were consistent with our internal policies involving the sanctioning of accounts in
violation of our Terms of ServiceIn this case, multiple and egregious violations were committed, including, but not limited to, the following:
- Extremely inappropriate language
- Account sharing
- In-game exploits
Alone, these actions warrant the permanent ban of an account, which has already been doneInformation regarding this ban was communicated to you via the ticket ***Because sufficient and significant evidence of these violations were found, the ban is not eligible for appealYou are welcome to communicate directly with us regarding this decision, through the ticket number that was providedSpecific information in regards to this ban will not be published in a public forum
Regards,
KingsIsle Account Manager
Hello,I reviewed all of the correspondences that have occurred, regarding the account you are referring toThe action taken against your account was within the policies that we have setThe reason for the ban was explained to you, by our Support Team, in the support
ticket ***The evidence gathered is indisputable and no further appeal will be considered in this matter.Thanks,KingsIsle Account Manager
Hello,
While I do sympathize with your frustrations with the Spiral Cup Gauntlet, please know that it's distribution is identical to all other bundles that came before itWhen you purchase a bundle, the contents can only be added once, to one characterThe only caveat to this, is
the Crowns that are included with the bundleThe Crowns are the only benefit that all characters on the account can use.
Thanks,
Kingsisle Account Manager
Hello,
Please review the message board post on this subject We trust, should any future exploits be identified, the player refrain from using it to artificially enhance his/her account The account has been suspended for one week and will be able to resume normal
gameplay after that time https://www.wizard101.com/forum/headmasters-announcements/account-sanctions-for-...⇄ />
Regards,
KingsIsle Support
Hello,
I have reviewed the accounts in questionThe first, "***," is currently active and can be accessed at this timeThe other, "***," was banned for fraudulent activities involving the KI Mini GamesThis ban came from the highest authority on the Support Team and can
not be removed
Thanks,
KingsIsle Account Manager
Complaint:
I am rejecting this response because: you still haven't sent me the "inappropriate chat logs"..I haven't been on my account so as a consumer I have a right to know who and what this person has said on my account..and since when do you ban on first offense??? don't you follow your protocol of warning mute suspend then ban?? if you can't provide me with the chat logs, you have no right to ban my account..thanks
Regards,*** ***
Hello,
When a dispute is approved via the credit card issuer, a chargeback is filled against the company involvedNot only is the charge refunded, but we are charged an additional feeIn most cases, the purchased services are already utilized and thus we ban the accountHowever, in
this particular scenario, the subscription was only days old before the chargeback was filedHad the refund request been made directly with us, we could have taken care of itThat being said, I have removed the ban from the account and you now have access againIn the future, please contact us first before going to your card issuer, when attempting to resolve an errant charge
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: Yes I did contact KingsIsle about my crown situation back in May and told them that I was owned a lot of crown....not crowns but over about 2,crowns that I rightfully earned from watching the videos all the way to the endWhat KingsIsle refuse to say is that I also contacted them recently like twice starting on June 3,about the videos inside the game not playing and that I was still owned a lot of crowns that I haven't gotten yetI have the incident number from June 3,2016, but they don't want to take responsibility for not contacting me back when I contacted them on June 3, KingsIsle is a horrible company with terrible customer serviceI asked for my case to be turned over to a supervisor when I contacted them and they couldn't even do thatMy complaint against them is about June 3, 2016......Not MayI've been reading the complaints against KingsIsle and if I known back then how they were then I wouldn't have spent so much of my money on membership cards just to play their gameKingsIsle has a D rating with the Revdex.com and they are doing nothing to change thatIt's all about the money with themThey don't care about their customers at allSince KingsIsle refuses to acknowledge that I contacted them June 3,and refuses to fix their buggy game and give me the rest of my crowns that I rightfully earned.....when my membership runs out in September I will no longer play their gameAlso, I will make sure to tell my friends and family about how KingsIsle is a sorry excuse for a company and will tell them not to play any of their games
KingsIsle is wrong for how they have treated me and all the other customers who have made complaints against themIt's really sad that it took me taking my problem up with them with the Revdex.com just to get a response from them that I should have gotten days ago
Regards,
Paris Johnson
Greetings,
I have reviewed all of the tickets submitted to us, regarding the subscription in questionIn the ticket ***," the account "***," was closed and the most recent subscription charge of $was refunded back to your billing profilePrior to the
communication you sent on 07/07/2014, there was no other cancellation attempts made, either through the website, or through the Support DepartmentThis is the reason the most recent charge, was the only eligible amount to be refundedIf you made a request from a different email address, we will be more than happy to investigate the matter furtherAs it stands, the only verifiable cancellation request was made on 07/07/If you would like to provide more information, please feel free to contact us directly through the ticket ***," or create a new one
Thanks,
KingsIsle *** ***
Hello,The initial communication sent from the email you provided the Revdex.com, was sent on 07/21/We responded to that request on 07/21/2014, indicating that the account tied to the information you provided, was set to closeThat was the only correspondence we received from that email
address.After some investigation, I was able to another account that was activeThis account was tied to a completely different email address and was not linked to the account you originally requested to be closedIn any case, I have closed this account and provided a refund for the most recent chargeYou should see a credit for $within the next 3-business days.Thank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
You have made it absolutely impossible to get hold of you by any means
The phone number attached on my debit card statement is useless....for the first few months , it was busy. Then now it refers you to the website. Go to the website, and ALL links are no-followdead links. I had to be *** *** to figure out how to really get through to you. And as I had breast cancer this winter, and all that went along with that, this KIngsIsle thing weighed in less, but no less aggravated me!
Also, the bank issued a credit in the second month....KingsIsle should have stopped billing then
Regards,
*** ***
Hello,
Originally, you were referring to another users account which we cannot discuss with anyone outside of the account holderWe simply provided the terms as listed below:Swearing &/or inappropriate conversations are a violation of the Terms of Use regardless of
the type of chat ('in private', 'with other known adults', 'open chat', etc.). KingsIsle monitors ALL chat typed in game, so please continue to be mindful of any chat and keep it clean!Our terms are in place throughout every aspect of our productsPrivate conversations between players are not private to our logs as accepted in the Terms of UseAny actions within our products that violate our terms are subject to sanction.We sincerely appreciate your continued attention and diligence in keeping the community a pleasant place to play!Regards,KingsIsle Support
Hello,When multiple bans are administered to a family of accounts as a result of a violation, the investigation includes finding out what IP and MAC addresses access the accountsIf it is found that the same IP and MAC is accessing multiple accounts and is committing violations across said accounts, multiple bans will occurYou are welcome to contact the Support Team directly, if you wish to discuss the matter furtherDue to the public nature of this forum, I can not provide account specific information.Thanks,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
Their answer is full of bunk. There have been thousands of complaints that has fallen on deaf ears. Myself and many others have complained in the forums that they stated, and they either elect not to answer, or delete the complaint - as they have done in the past on Facebook, and the Wizardforum - to myself and hundreds of other customers. We are their customers - and they choose not to listen. We the consumer are the ones that support and either play, or pay so our children can play, the game was rated "E" for everyone, but there is no way our yr olds would be able to compete and play on the higher levels
Regards,
*** ***
Hello,
Per the information provided to the Revdex.com, I was able to locate the active account in questionDue to the public nature of this forum, I will refrain from providing said account name in this correspondenceIn any case, I have removed the billing information and cancelled the
account subscription.
It was mentioned that a communication was sent to us, requesting the account closedI attempted to locate this correspondence with no successThere are no support tickets tied to the email address, name or account name associated with this issueThis would explain why you received no response from our Support TeamHad a ticket been created, a response would have been sent within 24-hours.
In regards to our online account management, the master password is designed to allow parents the ability to restrict access to minor playersThis includes access to the billing profile of the accountPlease know that it was not intended to prevent individuals from closing the subscriptionThe master password can be reset at any time and the new password is sent directly to the master email address
Thanks,
KingsIsle Account Manager
Complaint: ***I am rejecting this response because: They banned my other son's account earlier this month after I bought $worth of stuff from them, and they didn't send a email why they did which they should have, so they basically banned it and stole my money.Regards,*** ***
Complaint: ***
I am rejecting this response because:Yes, some of those accounts were stolen from USIn that case we do understand that personal information was exposed through ingameIn another case we had an email address stolen, again, the account information on that account BEFOREHANDCould have been exposed.Whatever you THINK we did, we did not, I explained it beforeI've seen account recovery processes (Because multiple accounts were stolen), and to recover an account you must prove ownership, which we can do.You THINK these accounts are stolen, correct? SOME accounts were STOLEN from my family through in-game scamsWhile they did expose personal information, and deserve a ban under your "terms"To ban 4+ more accounts in NO violation is rather unfairI've had an account under my email banned before, and no sanction was taken on my other accounts, nor my families, because they WEREN'T in violation.-As far as ""account selling" goesWe did not attempt such actionsMaybe the accounts which were stolen were attempted to be sold, but we did attempt recovery, got the accounts which were stolen re-added to our email address.- While the accounts - *** (muted)*** (no violation), *** and *** (which is my sisters, no violation)We'd like for THESE accounts to be unbannedCan you please provide us an reasoning as to why THESE accounts were banned? If you say "security"We can prove ownership, furthermore this email has NEVER been compromised. -We've been dedicated players for yearsSo can you please let us PROVE these accounts aren't stolen, and give us an chance to appeal these bannings? That's all we're asking as this, again, is an banning if multiple accounts, none were reported stolen, the accounts have been under my email address for awhileAll i'm asking for, is an unban, OR please explain to me as to what each account was in violation for? Would an hacker/account seller go through all of this and contact an attorney, contact the Revdex.com just to get an account that wasn't his/hers?I understand that some accounts were in violation, but to ban all is rather unfair.Ontop of that your terms of use is rather spottyIt just says "Don't give out information" I've NEVER seen an in-debth terms of use that explains "Don't give out this" or "In a case were one account is in violation, all accounts can be banned"How can you punish someone for doing something they didn't even think was wrong? If I knew this beforehand i'd of made sure my family used all different email addresses so if one got punished we all wouldn't take the fallI've contacted your support team beforehand and had asked, "is this okay, what if this happens?"They always reply with "Its case-by-case".So one case I can be unbanned and one case I cannot?As I stated, whatever you think happened we can prove otherwiseIf you want to ban multiple accounts, feel free, as far as the accounts in NO violation, why them? Thats an banningAnd again, if you're going to say "security" all accounts had different information BESIDES the email address which in turn is secure.If you're going to say those accounts were found to be stealing accounts or selling, Goodluck proving an mute account had stolen accountsAll we want is the ones NOT in violation to be unbannedAs we can prove ownership or whatever else your belief is, to be wrongWe just want to play, we understand some accounts had done things wrong, but to FALSELY BAN all the accountsIs rather unfair.Hoping to hear from you soon, i'd really appriciate an appealing of these bannings, or, whichever I can appeal that WEREN'T in violation, as we both know, not all were, and last time I checked your terms of use does NOT state "Having an email associated with an banned account can get you banned"Is there an number I could call? I'd really appriciate to be able to call your team, as I find it allot easier to speak to an human who can't hide behind the terms of use and NOT explain as to why i'm bannedCan I see logs, or proof as to what you're claiming for ALL accounts?Please, let us appeal the accounts which weren't in violationIf you cannot then please redirect me to someone who can see that this IS FALSEThanks.Regards,***
Complaint: ***
I am rejecting this response because:
I never got an email from you saying my account had been suspended, or for how long You blocked my email after I tried responding to the ban Fix the emails first
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Kingsisle still doesn't let me know, if i'm getting my other account's backof my account's is still suspended and they haven't told me till when and it has been for more then two weeksHow is it that my other account gets banned while I can't even talk on it? I can't break any rules if I can't talk, makes no sense
*** ***
Regards,
Hello,
I have investigated all of the correspondences that you have submitted to the Support Department and the subsequent responses sent to youThe original request sent to us, was on 07/20/2014, stating that you were experiencing an error message when making a purchaseAdditional
information was requested in order to verify the ownership of the account, which was provided on 07/21/Within hours of that response, a message was sent back, letting you know that verification was made and that we released the security protocols on the accountAfter that response, there was purchases made on your accountThis confirms that the original issue was resolved.
On 07/26/2014, we received a response from you, indicating that you were being charged $for each account subscriptionIn response, we indicated that the purchase you made, was for pre-paid game time, which is not eligible for the discountIn addition, this purchase was made through the Pay-by-Mobile option, removing the ability for us to provide a refundHad the purchase been for a subscription on directly to each account, the $price would have been availableThis price is still available to you at any time, when you subscribe two or more accountsIt was also explained that your subscription ending, had nothing to do with our security protocolsThe system attempted to renew your accounts, but was given a "insufficient funds," decline message.
While I agree that this situation has caused some frustration, please know that the security protocols within our billing system, are not meant to "scam" or "inconvenience," our playersIt is there to help provide security to all of our billing profilesThere will be occasions where the timing of the security block is badKnow that this is not intentional in any way
In closing, it does appear that the protocols on your account are off, for the time beingShould you wish to have them removed completely, this is an option you can requestAs said before, you can take advantage of the $family promotion at any time
Thank You,
KingsIsle Account Manager
Hello,
I have reviewed all of the tickets and information in regards to the investigation of the accounts in questionBased on everything that I have reviewed, the actions taken by our Support Team were consistent with our internal policies involving the sanctioning of accounts in
violation of our Terms of ServiceIn this case, multiple and egregious violations were committed, including, but not limited to, the following:
- Extremely inappropriate language
- Account sharing
- In-game exploits
Alone, these actions warrant the permanent ban of an account, which has already been doneInformation regarding this ban was communicated to you via the ticket ***Because sufficient and significant evidence of these violations were found, the ban is not eligible for appealYou are welcome to communicate directly with us regarding this decision, through the ticket number that was providedSpecific information in regards to this ban will not be published in a public forum
Regards,
KingsIsle Account Manager
Hello,I reviewed all of the correspondences that have occurred, regarding the account you are referring toThe action taken against your account was within the policies that we have setThe reason for the ban was explained to you, by our Support Team, in the support
ticket ***The evidence gathered is indisputable and no further appeal will be considered in this matter.Thanks,KingsIsle Account Manager
Hello,
While I do sympathize with your frustrations with the Spiral Cup Gauntlet, please know that it's distribution is identical to all other bundles that came before itWhen you purchase a bundle, the contents can only be added once, to one characterThe only caveat to this, is
the Crowns that are included with the bundleThe Crowns are the only benefit that all characters on the account can use.
Thanks,
Kingsisle Account Manager
Hello,
Please review the message board post on this subject We trust, should any future exploits be identified, the player refrain from using it to artificially enhance his/her account The account has been suspended for one week and will be able to resume normal
gameplay after that time
https://www.wizard101.com/forum/headmasters-announcements/account-sanctions-for-...⇄ /> Regards,
KingsIsle Support
Hello,
I have reviewed the accounts in questionThe first, "***," is currently active and can be accessed at this timeThe other, "***," was banned for fraudulent activities involving the KI Mini GamesThis ban came from the highest authority on the Support Team and can
not be removed
Thanks,
KingsIsle Account Manager
Complaint:
I am rejecting this response because: you still haven't sent me the "inappropriate chat logs"..I haven't been on my account so as a consumer I have a right to know who and what this person has said on my account..and since when do you ban on first offense??? don't you follow your protocol of warning mute suspend then ban?? if you can't provide me with the chat logs, you have no right to ban my account..thanks
Regards,*** ***
Hello,
When a dispute is approved via the credit card issuer, a chargeback is filled against the company involvedNot only is the charge refunded, but we are charged an additional feeIn most cases, the purchased services are already utilized and thus we ban the accountHowever, in
this particular scenario, the subscription was only days old before the chargeback was filedHad the refund request been made directly with us, we could have taken care of itThat being said, I have removed the ban from the account and you now have access againIn the future, please contact us first before going to your card issuer, when attempting to resolve an errant charge
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: Yes I did contact KingsIsle about my crown situation back in May and told them that I was owned a lot of crown....not crowns but over about 2,crowns that I rightfully earned from watching the videos all the way to the endWhat KingsIsle refuse to say is that I also contacted them recently like twice starting on June 3,about the videos inside the game not playing and that I was still owned a lot of crowns that I haven't gotten yetI have the incident number from June 3,2016, but they don't want to take responsibility for not contacting me back when I contacted them on June 3, KingsIsle is a horrible company with terrible customer serviceI asked for my case to be turned over to a supervisor when I contacted them and they couldn't even do thatMy complaint against them is about June 3, 2016......Not MayI've been reading the complaints against KingsIsle and if I known back then how they were then I wouldn't have spent so much of my money on membership cards just to play their gameKingsIsle has a D rating with the Revdex.com and they are doing nothing to change thatIt's all about the money with themThey don't care about their customers at allSince KingsIsle refuses to acknowledge that I contacted them June 3,and refuses to fix their buggy game and give me the rest of my crowns that I rightfully earned.....when my membership runs out in September I will no longer play their gameAlso, I will make sure to tell my friends and family about how KingsIsle is a sorry excuse for a company and will tell them not to play any of their games
KingsIsle is wrong for how they have treated me and all the other customers who have made complaints against themIt's really sad that it took me taking my problem up with them with the Revdex.com just to get a response from them that I should have gotten days ago
Regards,
Paris Johnson
Greetings,
I have reviewed all of the tickets submitted to us, regarding the subscription in questionIn the ticket ***," the account "***," was closed and the most recent subscription charge of $was refunded back to your billing profilePrior to the
communication you sent on 07/07/2014, there was no other cancellation attempts made, either through the website, or through the Support DepartmentThis is the reason the most recent charge, was the only eligible amount to be refundedIf you made a request from a different email address, we will be more than happy to investigate the matter furtherAs it stands, the only verifiable cancellation request was made on 07/07/If you would like to provide more information, please feel free to contact us directly through the ticket ***," or create a new one
Thanks,
KingsIsle *** ***