Hello,
I have reviewed all of the tickets involved in this issueOn 09/20/2013, we received a request to shut the account down, from the registered master email addressAfter an exhaustive investigation, it was determined that the request was made by the original owner of said account, thus the request of closure was to be upheldThe account will remain closed and no further consideration will be made of its reopening
Thanks,
KingsIsle Account Manager
Hello,Based on the information that you provided the Revdex.com, I found the account in questionI was unable to find a support ticket requesting a cancellation, tied to either the email address, nor the account nameThis might explain why the account was never closedThat being said, I closed
the account and provided a refund for the most recent chargeYou should see this added back to your card account within 3-business days.Thank You,KingsIsle Account Management
Hello,
I attempted to find an email or ticket tied to the information you provided to the Revdex.com, without successWhile I am not able to directly assist you through this public forum, I can direct you to our support page:
***
/>
Please log into your account, once you have clicked on that linkClick the tab "Contact Us" and fill out the fields on that pageA ticket will be created and will be responded to within 24/hours
Thanks,
*** *** ***
Hello,
The account *** has been banned due to a confirmed violation
of our Terms of Use.
Specifically, the user of this account was found to have
given access to the account to unauthorized players
You are responsible for the
safety and security of your
account information including the user name and password
As per our Terms of Use:" You are responsible for maintaining the
confidentiality of your password and for any use of your password to gain
access to your account and your account information"
For the integrity & security of the account, it has been
permanently banned and is no longer accessible.
All billing has been removed and no further access can be
made
Regards,
KingsIsle Support
P.S
Please review the following
https://www.wizard101.com/patchClient/termsofuse
Hello,
We appreciate all of our players and aim to provide great customer service to them. Our support records show that the customer has sent multiple messages regarding the same issue. In this case, our staff responds on only one message thread to limit any
confusion.The customer initially reported their issue of not receiving the appropriate Crowns award for each full advertisement video watched on 5/10/and our support staff responded on 5/11/2016. We researched the issue, found that two videos were not awarded correctly, and we credited the account CrownsThe customer once again reported a continuing issue of not receiving the appropriate Crowns on 5/17/2016; however, our investigation showed that the customer was not watching the advertisement videos in their entirety, which is required to earn the Crown awardThis was explained by support staff on 5/17/and the issue was considered closedThe customer is welcome to contact us if he or she encounters this issue on a separate instance or if any other questions or concerns arise, but we consider the issue reported originally on 5/10/as resolvedRegards,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:This is the 2nd time my crowns went missing for a time then magically reappearedThis means that someone at KingsIsle is playing games with user accounts and I want action taken as well as reparations
Regards,
*** ***
Hello,
First and foremost, I must make you aware that we do not offer phone supportThe number you are calling will not get you in touch with the Support Team
Per the email address you have provided the Revdex.com, I was able to find a ticket you submitted on 05/30/In
this ticket, the account "***" was closed and the most recent subscription charge was refunded back to your cardThis can be verified by the ticket *** While you did request the refund of months worth of subscription time, it was not something that could be doneThe eligible charge was refunded and that was the extent of what could be given back
In regards to the most recent charge, I was unable to find it tied to any account linked to the billing information located on the aforementioned ticketWe can continue the investigation of this charge, but we will need the billing information it was tied toYou can contact us directly at [email protected] can also visit the following link:
https://www.wizard101.com/game/help
Thanks,
KingsIsle Account Manager
Hello,
I have reviewed the tickets pertaining to the mute in questionFirst, I must point out that when a mute is applied, it is for the account, not a specific player or userRegardless of who is accessing the account, they are responsible for following the rules that we have set
for in-game conductIf you feel that your account was compromised, you can certainly contact our Support Team and they can do a more thorough investigationIt might be best to add that information to one of the active tickets you have already sent us
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Doesn't matter who made the poor excuse for acceptable changes. I will post all the messages/screenshots from other people at the Wizardforums. You do allow photos right? I'm sure you do. They will be posted. All 200+, of people complaining endlessly, extremely angry, frustrated and appalled at your changes. The Change.org petitions are gaining enough ground that this Revdex.com report is just redundant
Hello,Using the information you provided to the Revdex.com, I was unable to find an account that is currently active, or was responsible for the charges in questionI would ask that you submit a support ticket at the following link:https://www***com/game/helpPlease provide
the last digits of the charged card, along with the name and address associated with said cardThis will allow the agents to find the account responsible.Thanks,KingsIsle *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Hello,
Please review the following article: https://www.***/forum/***/account-sanctions-for-game-exploitation***
The account has been identified as a participant in the
recent exploit
for gold and has been sanctioned in accordance with our
policy. We are sorry for any inconvenience, however, it is not eligible
for an appeal.
Regards,
KingsIsle Support
Hello,
When you subscribe to our services, you agree to a recurring charge unless cancelled beforehandThe renewal for the account eakoccurred on 12/27/There are no prior cancellation requests from this email addressIf there was a cancellation request within a reasonable time a refund may be consideredHowever, the membership was renewed over months agoHowever, I can assure you that it has since been cancelled due to this request.
Regards,
KingsIsle Billing Support
Complaint: ***
I am rejecting this response because: as being a paid customer I feel that going through a specific area over a times is excessive and some kind of compensation should be involved with this matter or increase the drop rate
Regards,*** ***
Complaint: [redacted]
I am rejecting this response because: I do not recall that event, it may have not been me playing at the time because other family members used the account more often but I sincerely apologize when it had occurred. It has been years since that account has been banned and I have made many purchases on Wizard101 that I cannot get back. I have seen other accounts be reactivated and I believe that my account has served its justice, the only thing I want out of this is for my account [redacted] and everything it had on it to be unbanned. You can mute the account if need be, but I would like my account back and would not want to take any further actions.Kindest Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Dear Wizard101 Employee, That previous response you have sent me has infuriated me. Why will you not respond to me! The only reason I am still emailing you is due to the fact that YOU keep lying to me! My account is a completely legit account, and the owner of the account, me, is also legit.Threatening to not further reply to my emails should be taken very seriously, I shall be posting this on various forums showing the "real" side to Wizard101 customer support. You have obviously not investigated my account multiple times as you would have seen that I did not commit any offense that is worthy of a permanent ban! Please forward this to the head of the department as I just cannot seem to get across to you that you made a mistake, hence I would like to speak to someone higher and has more power than you.
Regards,[redacted]
Hello,I reviewed all of the accounts and tickets involved with this issue. When a chargeback is received, all accounts tied to the family profile, where the charge occurred, are banned. This is due to the fact that purchased services were utilized and the funds were removed by the card...
company, via a dispute by the card holder. We take chargebacks seriously and remove access to the account until the chargeback is paid back in full. If you would like additional information regarding the chargeback, please respond to any of the tickets that you have submitted per this case. I would not be able to provide details, due to the public nature of this forum.Thank you,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:My accounts were not doing anything that would harm anybody or anything. I was just sharing to show my friends or my loved ones. I authorized those players and I wish that I can play those accounts again. Kingsisle needs to understand that allot of people share accounts to show people there game! They are spreading it around and possibly they can make their own accounts! Sharing is good! As long as you have proper reason to. I tried to explain but kingsisle would not understand. I wish they please understand I only shared for my friends and loved ones. I take full responsibility.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the issue of the two 60 dollar charges was NOT previously communicated. Only the 9.95 charge was addressed.
Regards,
[redacted]
Hello,
I have reviewed all of the tickets involved in this issueOn 09/20/2013, we received a request to shut the account down, from the registered master email addressAfter an exhaustive investigation, it was determined that the request was made by the original owner of said account, thus the request of closure was to be upheldThe account will remain closed and no further consideration will be made of its reopening
Thanks,
KingsIsle Account Manager
Hello,Based on the information that you provided the Revdex.com, I found the account in questionI was unable to find a support ticket requesting a cancellation, tied to either the email address, nor the account nameThis might explain why the account was never closedThat being said, I closed
the account and provided a refund for the most recent chargeYou should see this added back to your card account within 3-business days.Thank You,KingsIsle Account Management
Hello,
I attempted to find an email or ticket tied to the information you provided to the Revdex.com, without successWhile I am not able to directly assist you through this public forum, I can direct you to our support page:
***
/>
Please log into your account, once you have clicked on that linkClick the tab "Contact Us" and fill out the fields on that pageA ticket will be created and will be responded to within 24/hours
Thanks,
*** *** ***
Hello,
That is all I can recommend that you do, post your feedback on the official forums
Thanks,
KingsIsle Account Manager
Hello,
The account *** has been banned due to a confirmed violation
of our Terms of Use.
Specifically, the user of this account was found to have
given access to the account to unauthorized players
You are responsible for the
safety and security of your
account information including the user name and password
As per our Terms of Use:" You are responsible for maintaining the
confidentiality of your password and for any use of your password to gain
access to your account and your account information"
For the integrity & security of the account, it has been
permanently banned and is no longer accessible.
All billing has been removed and no further access can be
made
Regards,
KingsIsle Support
P.S
Please review the following
https://www.wizard101.com/patchClient/termsofuse
Hello,
We appreciate all of our players and aim to provide great customer service to them. Our support records show that the customer has sent multiple messages regarding the same issue. In this case, our staff responds on only one message thread to limit any
confusion.The customer initially reported their issue of not receiving the appropriate Crowns award for each full advertisement video watched on 5/10/and our support staff responded on 5/11/2016. We researched the issue, found that two videos were not awarded correctly, and we credited the account CrownsThe customer once again reported a continuing issue of not receiving the appropriate Crowns on 5/17/2016; however, our investigation showed that the customer was not watching the advertisement videos in their entirety, which is required to earn the Crown awardThis was explained by support staff on 5/17/and the issue was considered closedThe customer is welcome to contact us if he or she encounters this issue on a separate instance or if any other questions or concerns arise, but we consider the issue reported originally on 5/10/as resolvedRegards,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:This is the 2nd time my crowns went missing for a time then magically reappearedThis means that someone at KingsIsle is playing games with user accounts and I want action taken as well as reparations
Regards,
*** ***
Hello,
First and foremost, I must make you aware that we do not offer phone supportThe number you are calling will not get you in touch with the Support Team
Per the email address you have provided the Revdex.com, I was able to find a ticket you submitted on 05/30/In
this ticket, the account "***" was closed and the most recent subscription charge was refunded back to your cardThis can be verified by the ticket *** While you did request the refund of months worth of subscription time, it was not something that could be doneThe eligible charge was refunded and that was the extent of what could be given back
In regards to the most recent charge, I was unable to find it tied to any account linked to the billing information located on the aforementioned ticketWe can continue the investigation of this charge, but we will need the billing information it was tied toYou can contact us directly at [email protected] can also visit the following link:
https://www.wizard101.com/game/help
Thanks,
KingsIsle Account Manager
Hello,
I have reviewed the tickets pertaining to the mute in questionFirst, I must point out that when a mute is applied, it is for the account, not a specific player or userRegardless of who is accessing the account, they are responsible for following the rules that we have set
for in-game conductIf you feel that your account was compromised, you can certainly contact our Support Team and they can do a more thorough investigationIt might be best to add that information to one of the active tickets you have already sent us
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Doesn't matter who made the poor excuse for acceptable changes. I will post all the messages/screenshots from other people at the Wizardforums. You do allow photos right? I'm sure you do. They will be posted. All 200+, of people complaining endlessly, extremely angry, frustrated and appalled at your changes. The Change.org petitions are gaining enough ground that this Revdex.com report is just redundant
Hello,Using the information you provided to the Revdex.com, I was unable to find an account that is currently active, or was responsible for the charges in questionI would ask that you submit a support ticket at the following link:https://www***com/game/helpPlease provide
the last digits of the charged card, along with the name and address associated with said cardThis will allow the agents to find the account responsible.Thanks,KingsIsle *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Hello,
Please review the following article: https://www.***/forum/***/account-sanctions-for-game-exploitation***
The account has been identified as a participant in the
recent exploit
for gold and has been sanctioned in accordance with our
policy. We are sorry for any inconvenience, however, it is not eligible
for an appeal.
Regards,
KingsIsle Support
Hello,
When you subscribe to our services, you agree to a recurring charge unless cancelled beforehandThe renewal for the account eakoccurred on 12/27/There are no prior cancellation requests from this email addressIf there was a cancellation request within a reasonable time a refund may be consideredHowever, the membership was renewed over months agoHowever, I can assure you that it has since been cancelled due to this request.
Regards,
KingsIsle Billing Support
Complaint: ***
I am rejecting this response because: as being a paid customer I feel that going through a specific area over a times is excessive and some kind of compensation should be involved with this matter or increase the drop rate
Regards,*** ***
Complaint: [redacted]
I am rejecting this response because: I do not recall that event, it may have not been me playing at the time because other family members used the account more often but I sincerely apologize when it had occurred. It has been years since that account has been banned and I have made many purchases on Wizard101 that I cannot get back. I have seen other accounts be reactivated and I believe that my account has served its justice, the only thing I want out of this is for my account [redacted] and everything it had on it to be unbanned. You can mute the account if need be, but I would like my account back and would not want to take any further actions.Kindest Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Dear Wizard101 Employee, That previous response you have sent me has infuriated me. Why will you not respond to me! The only reason I am still emailing you is due to the fact that YOU keep lying to me! My account is a completely legit account, and the owner of the account, me, is also legit.Threatening to not further reply to my emails should be taken very seriously, I shall be posting this on various forums showing the "real" side to Wizard101 customer support. You have obviously not investigated my account multiple times as you would have seen that I did not commit any offense that is worthy of a permanent ban! Please forward this to the head of the department as I just cannot seem to get across to you that you made a mistake, hence I would like to speak to someone higher and has more power than you.
Regards,[redacted]
Hello,I reviewed all of the accounts and tickets involved with this issue. When a chargeback is received, all accounts tied to the family profile, where the charge occurred, are banned. This is due to the fact that purchased services were utilized and the funds were removed by the card...
company, via a dispute by the card holder. We take chargebacks seriously and remove access to the account until the chargeback is paid back in full. If you would like additional information regarding the chargeback, please respond to any of the tickets that you have submitted per this case. I would not be able to provide details, due to the public nature of this forum.Thank you,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:My accounts were not doing anything that would harm anybody or anything. I was just sharing to show my friends or my loved ones. I authorized those players and I wish that I can play those accounts again. Kingsisle needs to understand that allot of people share accounts to show people there game! They are spreading it around and possibly they can make their own accounts! Sharing is good! As long as you have proper reason to. I tried to explain but kingsisle would not understand. I wish they please understand I only shared for my friends and loved ones. I take full responsibility.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the issue of the two 60 dollar charges was NOT previously communicated. Only the 9.95 charge was addressed.
Regards,
[redacted]