Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending the results of the ongoing investigation
Regards,
*** ***
Hello,
I have reviewed all of the tickets in regards to this issueThe charge that was disputed, provided a service to the account in question, in the form of CrownsAs a result, a chargeback was sent to us and forced a refundWhen a chargeback is received, the account
associated with said chargeback is banned, until the chargeback is paidThis was explained in the responses that the Support Team sentYou currently have the 60,purchased Crowns on the accountIf you wish to have these Crowns removed and refunded, the Support Team will be able to accommodate the request.
In the future, please contact us directly through our website www.wizard101.com, if you see a charge on your account that is unauthorizedWe can assist you with refunds, without the potential of ban from a dispute through the card company or bank
Thank you,
KingsIsle Account Manager
Hello,
I have reviewed the ticket in questionIt was explained that a dispute was filed against one of the charges made on the account, and a refund was providedWhen a chargeback occurs, the account it is tied to, is bannedUntil the chargeback is paid in full, the account must
remain closed
If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, *** *** *** *** *** *** ** *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder's favor and reinstate the game account.
The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle))
We will notify you via this email when the account is reinstated
Sincerely,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA credit for the correct amount has been posted to my credit card account today 7/Thank you!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But I do NOT except their excuse, as I checked my junk folder, and it wasnt until after I emailed them with another email address that I had not recieved the same email my friends had, that I got a reply from KI They are full of it, and lying their faces off Only with threat of legal obligations did they unblock my email, which was different that the copies my friends sent me Theirs included the time the sanction would end for them, I had to request mine Twice
Regards,
*** ***
Hello,Please know that we currently do not offer phone supportHowever, we do offer email support that answers within 24-hoursI attempted to find a support ticket tied to the information that you provided the Revdex.com, without successIn any case, I have removed the billing profile from
the account in questionIf you feel that the account has been compromised, please submit a ticket through our website at www***.comWe can assist you further once a format ticket has been received.Thank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because my complaint is more broad in focusThe KingsIsle website provides no guidance to subsribers regarding how to end reoccurring billing cycles. I am requesting that KingsIsle add a specific FAQ and/or easy to understand guidance telling subscribers how to end recoccurring billing in an open and transparent fashion.
Regards,
*** ***
Hello again,
As previously communicated, the two $purchases have been utilized and not eligible for refundWe can only recommend logging into the account and changing the Master Password so that you are the only one able to make purchasesThe card information has been re-entered and another month membership has been purchased since we issued the refundOur previous response explained what needed to occur in order to make a purchase
Regards,
KingsIsle Billing Support
Hello ***,
The account DragonSage2kwas reverted to a Free Trial account without any loss of character data or progressThe renewal on 9/30/was declined through Paypal with the suggestion to try an alternate payment method in your Paypal walletThere is no way
to attempt any further renewals without you purchasing another membership and agreeing to renewal termsWe sent you an email on 9/30/advising that the renewal was unsuccessful and not charged, which in turn reverted your account to a Free Trial to the email provided.
You will not be charged for the months that you were not subscribed, and your account can be resumed at any timeThere is no further payment required unless you decide to renew your membershipI can assure you that you were not charged September or October for a membership renewal.
Regards,
KingsIsle Billing Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Hello,
Account banning is permanent, meaning that if an account is
banned, it will not be releasedThis also means as a banned account it is not
eligible for any character transfers, Crowns transfers, or refundsLet us know
if you have other questions or concerns
Regards,
KingsIsle Support
Hello,The account tied to the email address you provided the Revdex.com, was terminated as a result of extremely inappropriate chat in gameDue to the public nature of this forum, I will refrain from detailing the exact chat the account was sanctioned forPlease know that we take violations of
this nature seriously and the action taken against your account, was well within the policies and procedures that the Support Team has in place.Thanks,KingsIsle Account Manager
Hello,While I sympathize with your situation, we can not give you an item that drops from a boss of that nature, as a result of disconnectionsIf the game servers were responsible for disconnecting our player base en mass, discussions would be had to determine if compensation will be given
to the player baseTo the best of my knowledge, the game server was not responsible for the disconnections, as they would have affected a very large amount of our playersThis event appears to be localized to either your area, or specific internet connection. Thanks,KingsIsle Account Manager
Complaint:
***
I am rejecting this response because: -----Original Message----- From: *** *** Sent: Monday, June 27, 8:PM To: Info Subject: Complaint #*** After making good on threats to file a complaint with the Revdex.com and ask my credit card company to dispute the charges, I have finally had a response from KingsIsle entertainment and they have grudgingly agreed to refund 119.90, only of the years that I was charged after cancellationThey alleged to have tried to contact me in to gain more information but not hearing back, they simply continued the accountI, on the other hand NEVER heard from them after obtaining the cancellation numberThey "graciously" are making an exception in my case to refund of yearsand said they were sorry that I was not aware that this was a constant renewalAfter paying them for the 2- years prior to the cancellation, I took issue with this condescending attitudeAt this point, I am not fully satisfied with their response but the fact that I finally got a response at all is more response that I have ever receivedMy account is finally cancelled, at least I will hope so this time. I will check my credit card statement next yearthank you *** *** Complaint # *** ***
Regards,
*** ***
Hello,
Our records indicate that the account jrpearcewas able to successfully login and redeem the bundle items recently purchased on 6/29/If you are still having technical issues, we can gladly troubleshoot through [email protected].
Regards,
KingsIsle Support
Hello,The accounts you are referring to, were part of a lengthy account ownership investigationWhile I can not discuss the details of that investigation, I can tell you that you can contact our Support Team directly to regain access to your accountsPlease know that verification
information will be requiredThis is the only option available in regards to regaining access to an accountI can not proceed with an investigation of this type through the Revdex.com, due to the public nature of this forum.Thanks,KingsIsle Account Manager
Hello,I was able to find the family of accounts in question, based on the information you provided the Revdex.comThe accounts appear to have been part of a compromise investigationIn order to protect said accounts, they were suspended to prevent any unauthorized accessI attempted to
find a ticket pertaining to this incident, but was unable to find a correspondence tied to the email address given to the Revdex.com, nor the addresses on your accountI would recommend logging directly into the affected account through our website, www.wizard101.comOnce there, you can click on "*** & ***." On this page, you can choose "Contact ***." This will create the ticket needed for our *** Team.Thank You,KingsIsle Account Manager
Hello,
I have reviewed all of the information regarding the banning of your accountsThe accounts in question, were found in violation of our chat policies in gameThe use of extremely inappropriate, sexual language was found during the investigationAs a result, the accounts were
bannedBased on the evidence found, the accounts will remain permanently closed
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: I made several attempts to contact this business to get this resolvedMy son (years old at the time) was in is own home and I visiting neighbor much older than he was the one who got onto his account thinking he would be funnyI within days of that happening and finding out tried to contact Kingsisle to let them know what happened, I got nothing! They just muted him, I appealed and again got nothingIt's like they don't even read the emails or appealsAs I mentioned before it has been years since he was muted, I know killers that have to serve less time - I mean come onAustin at that point had never even heard the words that the neighbor was writing let alone know what they meantMy son loves this game and spends way to much money, totally against my wishes because of this banThey have no trouble taking my money everything month for membership or money buying crowns but they cannot answer my emails or even speak with me to get this resolvedI had read in the terms and conditions as well as in a blog entry by a moderator that sanctions are based on account history as well as the offense and although we can both again that the offense was something I too would not condone, I think he has definitely served his time for something he didn't even do BUT has definitely learned a lesson from it. If you would like me to get a statement, even notarized from the neighbor I can gladly do that but this mute needs to end!I appreciate you being the go between as I truly believe this is not good business practice for so many reasonsRegards,
*** ***
Complaint: ***
I am rejecting this response because:
Alright, I accept the fact that you banned themHowever all I request of you is to show the evidence that correlates to this banAdditionally, my cousin's account, which was not associated with my account, was banned, so could you please update me on that? This is my final request, after that I'm content
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending the results of the ongoing investigation
Regards,
*** ***
Hello,
I have reviewed all of the tickets in regards to this issueThe charge that was disputed, provided a service to the account in question, in the form of CrownsAs a result, a chargeback was sent to us and forced a refundWhen a chargeback is received, the account
associated with said chargeback is banned, until the chargeback is paidThis was explained in the responses that the Support Team sentYou currently have the 60,purchased Crowns on the accountIf you wish to have these Crowns removed and refunded, the Support Team will be able to accommodate the request.
In the future, please contact us directly through our website www.wizard101.com, if you see a charge on your account that is unauthorizedWe can assist you with refunds, without the potential of ban from a dispute through the card company or bank
Thank you,
KingsIsle Account Manager
Hello,
I have reviewed the ticket in questionIt was explained that a dispute was filed against one of the charges made on the account, and a refund was providedWhen a chargeback occurs, the account it is tied to, is bannedUntil the chargeback is paid in full, the account must
remain closed
If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, *** *** *** *** *** *** ** *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder's favor and reinstate the game account.
The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle))
We will notify you via this email when the account is reinstated
Sincerely,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA credit for the correct amount has been posted to my credit card account today 7/Thank you!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But I do NOT except their excuse, as I checked my junk folder, and it wasnt until after I emailed them with another email address that I had not recieved the same email my friends had, that I got a reply from KI They are full of it, and lying their faces off Only with threat of legal obligations did they unblock my email, which was different that the copies my friends sent me Theirs included the time the sanction would end for them, I had to request mine Twice
Regards,
*** ***
Hello,Please know that we currently do not offer phone supportHowever, we do offer email support that answers within 24-hoursI attempted to find a support ticket tied to the information that you provided the Revdex.com, without successIn any case, I have removed the billing profile from
the account in questionIf you feel that the account has been compromised, please submit a ticket through our website at www***.comWe can assist you further once a format ticket has been received.Thank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because my complaint is more broad in focusThe KingsIsle website provides no guidance to subsribers regarding how to end reoccurring billing cycles. I am requesting that KingsIsle add a specific FAQ and/or easy to understand guidance telling subscribers how to end recoccurring billing in an open and transparent fashion.
Regards,
*** ***
Hello again,
As previously communicated, the two $purchases have been utilized and not eligible for refundWe can only recommend logging into the account and changing the Master Password so that you are the only one able to make purchasesThe card information has been re-entered and another month membership has been purchased since we issued the refundOur previous response explained what needed to occur in order to make a purchase
Regards,
KingsIsle Billing Support
Hello ***,
The account DragonSage2kwas reverted to a Free Trial account without any loss of character data or progressThe renewal on 9/30/was declined through Paypal with the suggestion to try an alternate payment method in your Paypal walletThere is no way
to attempt any further renewals without you purchasing another membership and agreeing to renewal termsWe sent you an email on 9/30/advising that the renewal was unsuccessful and not charged, which in turn reverted your account to a Free Trial to the email provided.
You will not be charged for the months that you were not subscribed, and your account can be resumed at any timeThere is no further payment required unless you decide to renew your membershipI can assure you that you were not charged September or October for a membership renewal.
Regards,
KingsIsle Billing Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Hello,
Account banning is permanent, meaning that if an account is
banned, it will not be releasedThis also means as a banned account it is not
eligible for any character transfers, Crowns transfers, or refundsLet us know
if you have other questions or concerns
Regards,
KingsIsle Support
Hello,The account tied to the email address you provided the Revdex.com, was terminated as a result of extremely inappropriate chat in gameDue to the public nature of this forum, I will refrain from detailing the exact chat the account was sanctioned forPlease know that we take violations of
this nature seriously and the action taken against your account, was well within the policies and procedures that the Support Team has in place.Thanks,KingsIsle Account Manager
Hello,While I sympathize with your situation, we can not give you an item that drops from a boss of that nature, as a result of disconnectionsIf the game servers were responsible for disconnecting our player base en mass, discussions would be had to determine if compensation will be given
to the player baseTo the best of my knowledge, the game server was not responsible for the disconnections, as they would have affected a very large amount of our playersThis event appears to be localized to either your area, or specific internet connection. Thanks,KingsIsle Account Manager
Complaint:
***
I am rejecting this response because: -----Original Message----- From: *** *** Sent: Monday, June 27, 8:PM To: Info Subject: Complaint #*** After making good on threats to file a complaint with the Revdex.com and ask my credit card company to dispute the charges, I have finally had a response from KingsIsle entertainment and they have grudgingly agreed to refund 119.90, only of the years that I was charged after cancellationThey alleged to have tried to contact me in to gain more information but not hearing back, they simply continued the accountI, on the other hand NEVER heard from them after obtaining the cancellation numberThey "graciously" are making an exception in my case to refund of yearsand said they were sorry that I was not aware that this was a constant renewalAfter paying them for the 2- years prior to the cancellation, I took issue with this condescending attitudeAt this point, I am not fully satisfied with their response but the fact that I finally got a response at all is more response that I have ever receivedMy account is finally cancelled, at least I will hope so this time. I will check my credit card statement next yearthank you *** *** Complaint # *** ***
Regards,
*** ***
Hello,
Our records indicate that the account jrpearcewas able to successfully login and redeem the bundle items recently purchased on 6/29/If you are still having technical issues, we can gladly troubleshoot through
[email protected].
Regards,
KingsIsle Support
Hello,The accounts you are referring to, were part of a lengthy account ownership investigationWhile I can not discuss the details of that investigation, I can tell you that you can contact our Support Team directly to regain access to your accountsPlease know that verification
information will be requiredThis is the only option available in regards to regaining access to an accountI can not proceed with an investigation of this type through the Revdex.com, due to the public nature of this forum.Thanks,KingsIsle Account Manager
Hello,I was able to find the family of accounts in question, based on the information you provided the Revdex.comThe accounts appear to have been part of a compromise investigationIn order to protect said accounts, they were suspended to prevent any unauthorized accessI attempted to
find a ticket pertaining to this incident, but was unable to find a correspondence tied to the email address given to the Revdex.com, nor the addresses on your accountI would recommend logging directly into the affected account through our website, www.wizard101.comOnce there, you can click on "*** & ***." On this page, you can choose "Contact ***." This will create the ticket needed for our *** Team.Thank You,KingsIsle Account Manager
Hello,
I have reviewed all of the information regarding the banning of your accountsThe accounts in question, were found in violation of our chat policies in gameThe use of extremely inappropriate, sexual language was found during the investigationAs a result, the accounts were
bannedBased on the evidence found, the accounts will remain permanently closed
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: I made several attempts to contact this business to get this resolvedMy son (years old at the time) was in is own home and I visiting neighbor much older than he was the one who got onto his account thinking he would be funnyI within days of that happening and finding out tried to contact Kingsisle to let them know what happened, I got nothing! They just muted him, I appealed and again got nothingIt's like they don't even read the emails or appealsAs I mentioned before it has been years since he was muted, I know killers that have to serve less time - I mean come onAustin at that point had never even heard the words that the neighbor was writing let alone know what they meantMy son loves this game and spends way to much money, totally against my wishes because of this banThey have no trouble taking my money everything month for membership or money buying crowns but they cannot answer my emails or even speak with me to get this resolvedI had read in the terms and conditions as well as in a blog entry by a moderator that sanctions are based on account history as well as the offense and although we can both again that the offense was something I too would not condone, I think he has definitely served his time for something he didn't even do BUT has definitely learned a lesson from it. If you would like me to get a statement, even notarized from the neighbor I can gladly do that but this mute needs to end!I appreciate you being the go between as I truly believe this is not good business practice for so many reasonsRegards,
*** ***
Complaint: ***
I am rejecting this response because:
Alright, I accept the fact that you banned themHowever all I request of you is to show the evidence that correlates to this banAdditionally, my cousin's account, which was not associated with my account, was banned, so could you please update me on that? This is my final request, after that I'm content
Regards,
*** ***