Hi There!As per your request, your Memberships for usernames *** *** *** have ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business days
The accounts can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support
Hello,Please know that we do not ban accounts without sufficient cause to do soOnly when proper evidence is collected, will a ban action ever be consideredIn most cases, the evidence found can be shared with the account ownerHowever, there are other, more rare cases, where detailing
our security and investigation methods, can compromise our ability to detect future infractionsIf providing the evidence in a case would lead to this, it will not be distributed. Banning an account is always the last consideration, when determining a punishment for an accountA ban benefits neither us, nor the playerAs such, it is not something we do lightly.Thanks,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: I have emailed you on your website for the chat logs, and still waiting for the reply..its been 3-days since anyone has shown me these chat logs..I will email one more time and if I get no response from you, I will continue my complaints on here
Regards,*** ***
*** ***Hello,I have reviewed all of the information in regards to the termination of your accountsBased on the investigation that was done, multiple violations of our Terms of Use were found, including, but not limited to, account sharing and in-game exploitationI am unable to
go into greater detail due to the public nature of this forumShould you wish more detailed information, feel free to contact us through the support site at www.wizard101.com.Thanks,KingsIsle Account Manager
Hello,
I was able to find the ticket submitted to our support team, pertaining to the accounts in questionWhile I can not get into specifics over a public forum, I can tell you that the accounts were banned due to multiple compromise reportsSince the account security can
not be maintained, said accounts will be banned indefinitelyIf you would like more detail about this action, you will need to contact us directly, through our site, ***.
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
I have never given my account information EVER to anyone in the game in the years that I have been playing this gameAll those accounts are MINE, I can verify for you that they are all mine in an any type of security process checkAll of those accounts
have MY password and have the same character nameI assume one of your employees have logged into my account or have given others my account password because I would NEVER do this especially since my billing info is on ALL of those accounts and
NONE of those charges have been disputed EVER in the pastI would like to have my accounts unbanned in any way possible because this is CLEARLY not true without even any proof as to how I even shared my accountsFurthermore, all my
accounts are linked together and has a master password connecting all of them together as well as even having similar emailsI would like to have a way to verify that those accounts are mine and have them unbanned or have a more THOROUGH
investigation because these accusations are clearly and untolerated especially without any proof whatsoever.
Regards,
*** ***
Hello,I reviewed all of the information in regards to this incidentPer the support agents findings, there was no sign of compromise on the account, as there was a consistent IP and MAC address used to log inSince there was no sign of said compromise, the sanction was given to the
accountIn this case, there is nothing further that can be done for this account, as we have a very strong policy against chat of this nature in our game. Thank You,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:To whom it may concern,You claim to me that a review of my case was processed and evidence presented was correct. How can you say this "so called" evidence is true. I very well would like to see what I am being accused of just as in a court of law, evidence is presented and not just figment-ed. I am merely trying to recover my account that was banned for no reason.I am not sure who has done this "review", but I know personally I have done nothing to attribute to such actions being taken against my account and I demand to speak with someone else on the issue. Your jobs at support are to properly review information not just deem something completed because you do not feel the need to investigate further yourself.There must be a supervisor your able to send me to because clearly the message that needs to get across is not viable for people reviewing this currently to understand. My account was never possessed by me for any of the "fraudulent behavior" I am being accused of. It should be very easy to track that in your systems if you took the time to do so. I can provide any and all information needed to release this account, but I refuse to be told that this is a closed case when I clearly have done nothing wrong.Whenever someone realizes what was done I am sure the original reviewer of this "offense" that I was accused of will feel some sort of remorse for just assuming that I am another one of the cruel and twisted people who abuse video games for self pleasure.
Regards,*** ***
Complaint: ***
I am rejecting this response because: The purchase was made thru YOUR CROWN SHOP I dont even have ITUNES So this is just a way to treat your customers like they are nothing your company has told me stories now so what lie is it going to be next I puchased crowns and it shows obviously because the last person said it did the issue still remains that YOUR CROWN SHOP charged crowns twice when it said crowns So Therefore I continue to Deny you have resolved any of my issues even my technical issues
Regards,
*** ***
Hello,
I have reviewed all of the information in regards to this issueThis family of accounts was banned for the use of exploits in game, in addition to the chargebacks mentionedEven if the chargeback was paid in full, the accounts would not be re-openedThey are permanently
closed due to the violationIn this case, there is nothing further that can be doneThe investigation was thorough and approved at the highest level of authority.
Thank you,
KingsIsle Account Manager
Hello,
I have reviewed the account and can confirm that the ban was appropriate, based on the violations committedAccording to the investigation, the account was found aiding in the compromising of other accounts, impersonating a KingsIsle employee and multiple instances of
distributing personal informationWhile any one of those violations would only garner a suspension and a mute, the combination of said violations absolutely warrants an account banWhile I do understand the circumstances in this case, the ban will remain in effect
Sincerely,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: The crown shop still charged me more than what it said it was to chargeI still feel the crowns should be refunded as the system said it was crowns and charged me for 2.
Regards,
*** ***
Hello there,Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players While we try to negate the player's exposure to foul language and/or harassing behaviors, people can still get very creative in getting around our safe-guards
For security reasons, we can not share with you the exact chat logs used in game, however, we can give you a sampling of the words/phrases which were said by the account's character which led to this action The character on account *** was logged as saying the following:[*** ***] some storm ra eh aped me We are aware of accounts working around the chat filters to communicate foul language and are working to mitigate any notion that it is condoned by KingsIsle. We sincerely appreciate your understanding and cooperation in addressing this matter Sincerely,KingsIsle SupportP.S Please view the following links for your reference.* www.wizard101.com/game/termsofuse* www.wizard101.com/game/parents/onlinesafety* www.pirate101.com/free_game/terms_of_use* www.pirate101.com/free_game/kid_safe/online_safety
Hello,
I have reviewed all of the information regarding the ban of your accountsBased on the findings of the Support Team, your account was associated with multiple violations of our Terms of Service, including, but not limited to, account sharing and exploitation of game
mechanics.
Due to the extensive list of violations, along with all of the evidence that was found, the account must remain permanently closed
Thanks,
KingsIsle Account Manager
Hi There!As per your request, your Membership for username *** has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be
resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support*** Did you know you don't have to wait until the day before renewal to cancel? https://*** *** *** *** ***
Hello,I can not provide specific chat logs through a public forumIf you wish to see the chat logs, you can make the request through our Support Team at ***In regards to ban action, there is no such protocol as "warning, suspend, ban." If the violation warrants the action, it will be taken, regardless of the amount of violations committed.Thanks,KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were prompt in responding and giving me a link to the customer support I was searching for Their customer support resolved my issue promptly and was very pleasant
I appreciate the swift response and that once I was able to get in touch with someone, the ease in which customer service was able to accommodate me
Regards,
*** ***
Hello,
I was able to locate a few accounts tied to the email address you provided to the Revdex.comThe ban in question, was a result of multiple violations of our chat policiesPersonal information was distributed multiple times, resulting in multiple instances of compromiseIf you would
like more detailed information of this decision, please contact us through the support site at www.***com
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: we have NOT received any correspondence from themI do not know where they sent their repliesthey need to send their replies to MY email account and I have not received anythingWhy did they not answer the later emails , with teh last one threatening to involve Revdex.comWe waited for more than a month with no reply. WIth Revdex.com, it only took them one dayOI should have called Revdex.com from day one!
Please email me whatever information you are requesting
*** *** **
Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is completeWe will gladly reinstate the account as soon as we hear from the card issuer that the
chargeback has been rescinded or otherwise resolvedIf you wish to expedite the process, please contact the bank directly & have them fax a release to 972-265-1901.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, *** *** *** *** *** *** ** *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support
Hi There!As per your request, your Memberships for usernames *** *** *** have ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business days
The accounts can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support
Hello,Please know that we do not ban accounts without sufficient cause to do soOnly when proper evidence is collected, will a ban action ever be consideredIn most cases, the evidence found can be shared with the account ownerHowever, there are other, more rare cases, where detailing
our security and investigation methods, can compromise our ability to detect future infractionsIf providing the evidence in a case would lead to this, it will not be distributed. Banning an account is always the last consideration, when determining a punishment for an accountA ban benefits neither us, nor the playerAs such, it is not something we do lightly.Thanks,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: I have emailed you on your website for the chat logs, and still waiting for the reply..its been 3-days since anyone has shown me these chat logs..I will email one more time and if I get no response from you, I will continue my complaints on here
Regards,*** ***
*** ***Hello,I have reviewed all of the information in regards to the termination of your accountsBased on the investigation that was done, multiple violations of our Terms of Use were found, including, but not limited to, account sharing and in-game exploitationI am unable to
go into greater detail due to the public nature of this forumShould you wish more detailed information, feel free to contact us through the support site at www.wizard101.com.Thanks,KingsIsle Account Manager
Hello,
I was able to find the ticket submitted to our support team, pertaining to the accounts in questionWhile I can not get into specifics over a public forum, I can tell you that the accounts were banned due to multiple compromise reportsSince the account security can
not be maintained, said accounts will be banned indefinitelyIf you would like more detail about this action, you will need to contact us directly, through our site, ***.
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
I have never given my account information EVER to anyone in the game in the years that I have been playing this gameAll those accounts are MINE, I can verify for you that they are all mine in an any type of security process checkAll of those accounts
have MY password and have the same character nameI assume one of your employees have logged into my account or have given others my account password because I would NEVER do this especially since my billing info is on ALL of those accounts and
NONE of those charges have been disputed EVER in the pastI would like to have my accounts unbanned in any way possible because this is CLEARLY not true without even any proof as to how I even shared my accountsFurthermore, all my
accounts are linked together and has a master password connecting all of them together as well as even having similar emailsI would like to have a way to verify that those accounts are mine and have them unbanned or have a more THOROUGH
investigation because these accusations are clearly and untolerated especially without any proof whatsoever.
Regards,
*** ***
Hello,I reviewed all of the information in regards to this incidentPer the support agents findings, there was no sign of compromise on the account, as there was a consistent IP and MAC address used to log inSince there was no sign of said compromise, the sanction was given to the
accountIn this case, there is nothing further that can be done for this account, as we have a very strong policy against chat of this nature in our game. Thank You,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:To whom it may concern,You claim to me that a review of my case was processed and evidence presented was correct. How can you say this "so called" evidence is true. I very well would like to see what I am being accused of just as in a court of law, evidence is presented and not just figment-ed. I am merely trying to recover my account that was banned for no reason.I am not sure who has done this "review", but I know personally I have done nothing to attribute to such actions being taken against my account and I demand to speak with someone else on the issue. Your jobs at support are to properly review information not just deem something completed because you do not feel the need to investigate further yourself.There must be a supervisor your able to send me to because clearly the message that needs to get across is not viable for people reviewing this currently to understand. My account was never possessed by me for any of the "fraudulent behavior" I am being accused of. It should be very easy to track that in your systems if you took the time to do so. I can provide any and all information needed to release this account, but I refuse to be told that this is a closed case when I clearly have done nothing wrong.Whenever someone realizes what was done I am sure the original reviewer of this "offense" that I was accused of will feel some sort of remorse for just assuming that I am another one of the cruel and twisted people who abuse video games for self pleasure.
Regards,*** ***
Complaint: ***
I am rejecting this response because: The purchase was made thru YOUR CROWN SHOP I dont even have ITUNES So this is just a way to treat your customers like they are nothing your company has told me stories now so what lie is it going to be next I puchased crowns and it shows obviously because the last person said it did the issue still remains that YOUR CROWN SHOP charged crowns twice when it said crowns So Therefore I continue to Deny you have resolved any of my issues even my technical issues
Regards,
*** ***
Hello,
I have reviewed all of the information in regards to this issueThis family of accounts was banned for the use of exploits in game, in addition to the chargebacks mentionedEven if the chargeback was paid in full, the accounts would not be re-openedThey are permanently
closed due to the violationIn this case, there is nothing further that can be doneThe investigation was thorough and approved at the highest level of authority.
Thank you,
KingsIsle Account Manager
Hello,
I have reviewed the account and can confirm that the ban was appropriate, based on the violations committedAccording to the investigation, the account was found aiding in the compromising of other accounts, impersonating a KingsIsle employee and multiple instances of
distributing personal informationWhile any one of those violations would only garner a suspension and a mute, the combination of said violations absolutely warrants an account banWhile I do understand the circumstances in this case, the ban will remain in effect
Sincerely,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: The crown shop still charged me more than what it said it was to chargeI still feel the crowns should be refunded as the system said it was crowns and charged me for 2.
Regards,
*** ***
Hello there,Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players While we try to negate the player's exposure to foul language and/or harassing behaviors, people can still get very creative in getting around our safe-guards
For security reasons, we can not share with you the exact chat logs used in game, however, we can give you a sampling of the words/phrases which were said by the account's character which led to this action The character on account *** was logged as saying the following:[*** ***] some storm ra eh aped me We are aware of accounts working around the chat filters to communicate foul language and are working to mitigate any notion that it is condoned by KingsIsle. We sincerely appreciate your understanding and cooperation in addressing this matter Sincerely,KingsIsle SupportP.S Please view the following links for your reference.* www.wizard101.com/game/termsofuse* www.wizard101.com/game/parents/onlinesafety* www.pirate101.com/free_game/terms_of_use* www.pirate101.com/free_game/kid_safe/online_safety
Hello,
I have reviewed all of the information regarding the ban of your accountsBased on the findings of the Support Team, your account was associated with multiple violations of our Terms of Service, including, but not limited to, account sharing and exploitation of game
mechanics.
Due to the extensive list of violations, along with all of the evidence that was found, the account must remain permanently closed
Thanks,
KingsIsle Account Manager
Hi There!As per your request, your Membership for username *** has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be
resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support*** Did you know you don't have to wait until the day before renewal to cancel? https://*** *** *** *** ***
Hello,I can not provide specific chat logs through a public forumIf you wish to see the chat logs, you can make the request through our Support Team at ***In regards to ban action, there is no such protocol as "warning, suspend, ban." If the violation warrants the action, it will be taken, regardless of the amount of violations committed.Thanks,KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were prompt in responding and giving me a link to the customer support I was searching for Their customer support resolved my issue promptly and was very pleasant
I appreciate the swift response and that once I was able to get in touch with someone, the ease in which customer service was able to accommodate me
Regards,
*** ***
Hello,
I was able to locate a few accounts tied to the email address you provided to the Revdex.comThe ban in question, was a result of multiple violations of our chat policiesPersonal information was distributed multiple times, resulting in multiple instances of compromiseIf you would
like more detailed information of this decision, please contact us through the support site at www.***com
Thanks,
KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: we have NOT received any correspondence from themI do not know where they sent their repliesthey need to send their replies to MY email account and I have not received anythingWhy did they not answer the later emails , with teh last one threatening to involve Revdex.comWe waited for more than a month with no reply. WIth Revdex.com, it only took them one dayOI should have called Revdex.com from day one!
Please email me whatever information you are requesting
*** *** **
Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is completeWe will gladly reinstate the account as soon as we hear from the card issuer that the
chargeback has been rescinded or otherwise resolvedIf you wish to expedite the process, please contact the bank directly & have them fax a release to 972-265-1901.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, *** *** *** *** *** *** ** *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support