We would need additional verification information from the original account holder so we can look into the issue. I can only suggest contacting [redacted] for assistance.
Hello,
I have just been made aware of a recent feature change to the Spiral Cup Gauntlet item. You can now store the item in your shared bank, which will allow all characters on your account to access it. I hope that this resolves the issue at hand.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: I feel I should have gotten the item being in there over 50 times and that I pay to play your game then I should have a chance of getting the itmes i'm paying for
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I have already contacted by e-mail on several occasions and never get a response. The phone number listed only leads you back to the e-mail loop. We just want our money returned and our accounts cancelled. Every time we try to log into our account '[redacted]' for Wizard 101 we have to reset the password every time as if someone else is changing it. My son has not played this game in a few years and in October we started getting random charges.
Regards,[redacted]
Hello,
I have reviewed all of the information that was investigated in this case. The ticket in question, is [redacted] Based on the findings, the appropriate measures were taken, according to the protocols we have in place for compromised accounts. That being said, it...
appears that another representative from out Support Team is reviewing the action taken. Please allow that reviewer to finish the investigation and report their findings. You should be contacted again soon, through that ticket number.
Thank you,
KingsIsle Account Manager
We have replied multiple times and resolved your request. We have even provided additional Crowns to your account for the inconvenience you experienced in May 2016.
Again, we are seeing that you are closing videos prematurely, which is not resulting in the crowns. You need to watch the video until the complete end. If you close the video before the video has finished in its entirety, you will not receive crowns. Regards,KingsIsle Support
Hello,Please know that the information I provided, is based on the evidence found in the game and account logs. This was not an action based on speculation or conjecture. Only when sufficient evidence is found, will an account be sanctioned. Again, if you wish to discuss this further, please contact our Support Team at [redacted].Thanks,KingsIsle Account Manager
Hello,
Using the information provided to the Revdex.com, I was able to find the accounts in question. I was unable to find any created tickets, tied to the email address provided to the Revdex.com, nor the addresses tied to the accounts. In any case, I provided a refund of $41.70 and banned the...
accounts responsible for the charges. You should see the refund on your statement within the next 3-5 business days.
Thank You,
KingsIsle Account Manager
Hello,I have reviewed all correspondences related to the issue at hand. The first contact that we received from the email address you listed with the Revdex.com, was on 07/09/2015. The resolution of this ticket was the banning of the account, per your request and the removal of your email address...
from said account, which was done. In regards to the charges. Each of the charges in question, generated an email receipt, sent to the email address you used with the Revdex.com. The first email from our system was sent on 06/26/2015. This email would have indicated that an account under your email address was created. On 07/08/2015, the first purchase receipt was sent to you. On 07/09/2015, we received the first ticket from your email address, making us aware of the situation. The charges you requested a refund for, were not eligible due to the fact that the benefits were already utilized on the account. This is the reason the Support Team was unable to provide you with a refund. All this being said, a dispute was filed through the PayPal account responsible for the charges and all of the funds were returned. Thank you,KingsIsle Account Manager
The account [redacted] has been permanently banned by violating the Terms of Use that is accepted upon account creation. The account has been involved in Cyber Sex chat activity in-game, which is highly unacceptable. Our priority is to host a safe environment for our...
players and this behavior is not tolerated. The accounts will not be released and banned accounts are not eligible for refund.
Regards,
KingsIsle Support
Complaint: [redacted]
I am rejecting this response because: I have sent proof regarding this. I paid these accounts. This had been done for a very long time. It is a family account. Family accounts are more then one person. You also acused me of charge backs I have proved it all that your company lies and hurts anyone. Your terms of use: This is from your site your company. Please read these Terms of Use carefully before accessing or using any part of this Site. By accessing or using this Site, you agree that you have read, understand and agree to be bound by these Terms of Use, as amended from time to time, as well as the Company Privacy Policy, which is hereby incorporated into these Terms of Use. If you do not wish to agree to these Terms of Use, do not access or use any part of this Site. The Company may revise and update these Terms of Use at any time without notice by posting the amended terms to this Site. Your continued use of the Site means that you accept and agree to the revised Terms of Use. If you disagree with the Terms of Use (as amended from time to time) or are dissatisfied with this Site, your sole and exclusive remedy is to discontinue using this Site. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Use and to review such changes. USE OF THE SITE You agree to use the Site only for lawful purposes: (a) Specifically you agree not to do any of the following: (1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or may be, protected by copyright, without permission from the copyright owner; (2) use the Site to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction; (3) intercept or attempt to intercept electronic mail not intended for you; (4) misrepresent an affiliation with any person or organization; (5) upload to or transmit on the Site any advertisements or solicitations of business; (6) restrict or inhibit use of the Site by others; (7) upload or otherwise transmit files that contain a virus or corrupted data; (8) collect information about others (including e-mail addresses) without their consent; (9) download a file or software or include in a message any software, files or links that you know, or have reason to believe, cannot be distributed legally over the Site or that you have a contractual obligation to keep confidential (notwithstanding its availability on the Site); (10) post “spam,” transmit chain letters or engage in other similar activities; (11) solicit, provide or exchange any personal information, including but not limited to user names or passwords; (12) “stalk,” “phish,” abuse or harass another user, or attempt to do any of the foregoing; or (13) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by the Company, may harm the Company or users of the Site or expose them to liability. Without limiting any of the foregoing, you also agree to abide by any code of conduct and policies applicable to the Site or any service available on the Site. (b) Any content and/or opinions uploaded, expressed or submitted to a message board, blog, chatroom or any other publicly available section of the Site (including password-protected areas), and all articles and responses to questions, other than the content provided by the Company, are solely the opinions and responsibility of the person or entity submitting them and do not necessarily reflect the opinions of the Company. You understand and acknowledge that you are responsible for whatever content you submit, and you, not the Company, have full responsibility for such content, including its legality, reliability and appropriateness. By uploading or otherwise transmitting material to any area of the Site, you warrant that the material is your own or is in the public domain or otherwise free of proprietary or other restrictions and that you have the right to post it to the Site. You grant to the Company the royalty-free, irrevocable, perpetual, transferable and world-wide right and license to use all content you upload or otherwise transmit to the Site in any manner the Company chooses, including, but not limited, to copying, displaying, performing or publishing it in any format or media whatsoever, modifying it, incorporating it into other material or making a derivative work based on it. (c) Except as expressly authorized by the Company in writing, you may not reproduce, sublicense, distribute, sell or exploit for any commercial purposes (i) any part of this Site or its content, (ii) access to this Site or (iii) use of this Site or of any services or materials available through this Site, including, without limitation, by leasing access to the Site (e.g., at a cyber café), gathering and selling virtual items, codes, pre-paid game cards, or virtual currency through the Site, or otherwise. (d) The Company reserves the right, but does not assume any responsibility, to (1) remove any material posted on the Site which the Company, in its sole discretion, deems inconsistent with the foregoing commitments (including any material that the Company has reason to believe constitutes, or for which the Company has received notice of its constituting, a copyright infringement); (2) monitor and/or record communications between and among users on the Site; and (3) terminate any user’s access to all or part of the Site. However, the Company can neither review all material or communication before it is posted on the Site nor ensure prompt removal of objectionable material after it has been posted. Accordingly, the Company assumes no liability for any action or inaction regarding transmissions, communications or content provided by third parties. The Company reserves the right to take any action it deems necessary to protect the personal safety of users of this Site and the public; however, the Company has no liability or responsibility to anyone for performance or nonperformance of the activities described in this paragraph. (e) Your failure to comply with the provisions of (a), (b) or (c) above may result in the termination of your access to the Site and may expose you to civil and/or criminal liability. ACCOUNTS Some services of the Site may permit or require you to create an account. You agree to provide true, accurate, current and complete information during the registration process for any account, and to keep the information current through updates. You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information. We may suspend or terminate your account for any failure to comply with these Terms of Use, any terms related to any service offered through the Site or for any reason whatsoever, or for no reason. Notwithstanding the foregoing, you acknowledge that the Company does not guarantee the accuracy of any information submitted by any user, including account information about the user. You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk. PLEASE NOTE: YOU DO NOT OWN THE ACCOUNT YOU USE TO ACCESS THE SITE, AND YOU DO NOT OWN ANY DATA OR VIRTUAL ASSETS/CURRENCY THE COMPANY STORES ON ITS SERVERS RELATED TO THE ACCOUNT. You have no ownership interest in any virtual items or virtual currency that may be associated with the account from time-to-time. You acknowledge and agree that any virtual currency in the Site is virtual only, with no cash value in the “real world” or online outside of the Site. Your account is nontransferable so you do not have any right to sell or otherwise transfer your account or any virtual items or currency associated with your account in the “real world.” The Company does not recognize any such sale or transfer. PAID SERVICES: PAYMENT The Site may contain certain content or services that are provided for a transaction fee or other charge (“Paid Service”). These fees and charges are described on the web pages applicable to the Paid Service. In the event that you choose to use a Paid Service, you agree to the pricing, payment and billing terms applicable to the fees or charges for the Paid Service at the time of payment. The Company may add new Paid Services or modify fees and charges for existing Paid Services at any time in its sole discretion. REFUND POLICY Memberships and purchases of virtual currency for any Company game are non-refundable unless there are technical issues that prevent initial access to the game and cannot be resolved by customer service. All purchases for in-game items are non-refundable. Refunds will not be given to players who have been banned from the game for any reason, including violating the terms and conditions of use. no where do it state you have to own a family account but never have another on it. You allow others to trade accounts I will attach pictures. this is done for all to see. You can not make up rules because I want you to be help responsible for the actions your company takes. For over 5 years you have ban good people for no reason. They were low income, bad home lives and you never cared. we have done nothing but allow your company to ban accounts with no proof to many times. I have proof for anything you try to say they have done. You also have a temp account of 5. we all know when it is paid by either myself or her. you will ban it. I want you to write a letter regarding this. You still have not had the respect to e-mail me. Her and I are separate. I have my proof she has hers. The people you ban for no reason other then her or I paying there accounts to play is your way of being judgemental. CThey cant afford it. Other do the same if you want pics ask. I will not back down. This time we are in the right 100%/ You took an acct shannondreamm who was just made. no list of friends and made lies. Think before you reply. You have no clue what we have to show everyone. since 09 she has watched took pics. talked to monitors. People come and go on the game but real friendships are made they do stand up and talk. they are no longer in your employment.
Regards,
Rick Quinto
Complaint: [redacted]
REGARDING Complaint: [redacted], one of the emails that I sent to Kings Isle.
Sent from [redacted];
[redacted]
Your question has been received. You should expect a response from us within 24-48 hours.
To update this question by email, please reply to this message BETWEEN the lines below.
Question Reference #[redacted]
Summary:
Can't remember my master password and need it reset please.
Category Level 1:
Registrar's Office
Date Created:
10/03/2014 10:41 AM
Last Updated:
10/03/2014 10:41 AM
Status:
Unresolved
Discussion Thread
Customer By Email ([redacted])
10/03/2014 10:41 AM
Dear Sirs:
I recently tried to get into my email at Yahoo only to find that the password and or account had been deleted or something, I then changed both my sign on (with my computer sign on you have to have a Microsoft acct.) account and my email account from [link removed] to my new sign on account [link removed].
But when I tried to change my masterpassword I was not given the option to sign on with my credit card information. My visa card ending in [redacted]. I also wanted to add some crowns to my account. Could you please send the reset to my new email address (here please). Any information you may need please just ask, I can’t believe that I forgot my password.
Sincerely,
[redacted]
Sent from Windows Mail
Hello,
We received a recent inquiry from the customer on 7/19/2016 requesting that the mute on their account [redacted] be lifted, so he or she may once again communicate freely within Wizard101. We responded to the inquiry on 7/19/2016, declining the request to...
lift the mute on the account.The account [redacted] was originally muted on 9/27/2015 for using language that violated the Terms of Use in the in-game chat. The account had been sanctioned with warnings, temporary mutes, and temporary suspensions due to such language on 21 previous occasions. Each time the account was sanctioned, the user was reminded that such language is not permitted and additional violations would result in permanent sanctions.
We cannot lift the mute on the account [redacted] because of these violations of our the Terms of Use.
While we understand the frustration of not having chat options in the game, we'd like the customer to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. We cannot overlook the violation of our rules. Regards,KingsIsle Support
Hello,I can assure you that no one at KingsIsle, is removing and replacing Crowns from accounts. If that was occurring, it would show up in the Crown logs. The logs you see, are the same we have access to.Thank you,KingsIsle Account Manager
Hello,I have reviewed your account and all of the submitted tickets involved. The accounts in question were banned for violations of our Terms of Use, including but not limited to, account sharing and account compromising. This issue was escalated to and investigated by the highest authority...
in our Support Department. As a result, the ban will not be removed and an appeal will not be considered. We're sorry the choice was made to violate the Terms of Use. We respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager
Hello,
Account banning is permanent, meaning that if an account is
banned, it will not be released. This also means as a banned account it is not
eligible for any character transfers, Crowns transfers, or refunds. Let us know
if you have other questions or...
Hello,
I have reviewed the ticket submitted to our Support Team, regarding this issue. Please know that each account must have its own subscription, in order to access the premium benefits. At this time, there are no available subscription packages that cover more than one account....
This is why you see three rates being charged.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: Kingsisle did not give any refund...they owe $623.99 in fraud charges from my mastercard. not sure what your asking when you wrote couldn't see full statement. I'm rejecting this because I have not recieved any refund
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It didn't refund or even address the bulk of my complaint which is the 2 sixty dollar charges!
Regards,
[redacted]
Hello,According to the information I have, you submitted the following ticket to our Support Team: [redacted].In this ticket, it was explained that your account redeemed and utilized a gift certificate that was purchased via a fraudulent transaction. As a result, the account...
was banned. The agent then informed you that as long as you pay for the gift certificate that was used, the account could be reopened.Thank You,KingsIsle Account Manager
Hello,
We would need additional verification information from the original account holder so we can look into the issue. I can only suggest contacting [redacted] for assistance.
Regards,
[redacted]
Hello,
I have just been made aware of a recent feature change to the Spiral Cup Gauntlet item. You can now store the item in your shared bank, which will allow all characters on your account to access it. I hope that this resolves the issue at hand.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: I feel I should have gotten the item being in there over 50 times and that I pay to play your game then I should have a chance of getting the itmes i'm paying for
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I have already contacted by e-mail on several occasions and never get a response. The phone number listed only leads you back to the e-mail loop. We just want our money returned and our accounts cancelled. Every time we try to log into our account '[redacted]' for Wizard 101 we have to reset the password every time as if someone else is changing it. My son has not played this game in a few years and in October we started getting random charges.
Regards,[redacted]
Hello,
I have reviewed all of the information that was investigated in this case. The ticket in question, is [redacted] Based on the findings, the appropriate measures were taken, according to the protocols we have in place for compromised accounts. That being said, it...
appears that another representative from out Support Team is reviewing the action taken. Please allow that reviewer to finish the investigation and report their findings. You should be contacted again soon, through that ticket number.
Thank you,
KingsIsle Account Manager
Hello,
We have replied multiple times and resolved your request. We have even provided additional Crowns to your account for the inconvenience you experienced in May 2016.
Again, we are seeing that you are closing videos prematurely, which is not resulting in the crowns. You need to watch the video until the complete end. If you close the video before the video has finished in its entirety, you will not receive crowns. Regards,KingsIsle Support
Hello,Please know that the information I provided, is based on the evidence found in the game and account logs. This was not an action based on speculation or conjecture. Only when sufficient evidence is found, will an account be sanctioned. Again, if you wish to discuss this further, please contact our Support Team at [redacted].Thanks,KingsIsle Account Manager
Hello,
Using the information provided to the Revdex.com, I was able to find the accounts in question. I was unable to find any created tickets, tied to the email address provided to the Revdex.com, nor the addresses tied to the accounts. In any case, I provided a refund of $41.70 and banned the...
accounts responsible for the charges. You should see the refund on your statement within the next 3-5 business days.
Thank You,
KingsIsle Account Manager
Hello,I have reviewed all correspondences related to the issue at hand. The first contact that we received from the email address you listed with the Revdex.com, was on 07/09/2015. The resolution of this ticket was the banning of the account, per your request and the removal of your email address...
from said account, which was done. In regards to the charges. Each of the charges in question, generated an email receipt, sent to the email address you used with the Revdex.com. The first email from our system was sent on 06/26/2015. This email would have indicated that an account under your email address was created. On 07/08/2015, the first purchase receipt was sent to you. On 07/09/2015, we received the first ticket from your email address, making us aware of the situation. The charges you requested a refund for, were not eligible due to the fact that the benefits were already utilized on the account. This is the reason the Support Team was unable to provide you with a refund. All this being said, a dispute was filed through the PayPal account responsible for the charges and all of the funds were returned. Thank you,KingsIsle Account Manager
Hello,
The account [redacted] has been permanently banned by violating the Terms of Use that is accepted upon account creation. The account has been involved in Cyber Sex chat activity in-game, which is highly unacceptable. Our priority is to host a safe environment for our...
players and this behavior is not tolerated. The accounts will not be released and banned accounts are not eligible for refund.
Regards,
KingsIsle Support
Complaint: [redacted]
I am rejecting this response because: I have sent proof regarding this. I paid these accounts. This had been done for a very long time. It is a family account. Family accounts are more then one person. You also acused me of charge backs I have proved it all that your company lies and hurts anyone. Your terms of use: This is from your site your company. Please read these Terms of Use carefully before accessing or using any part of this Site. By accessing or using this Site, you agree that you have read, understand and agree to be bound by these Terms of Use, as amended from time to time, as well as the Company Privacy Policy, which is hereby incorporated into these Terms of Use. If you do not wish to agree to these Terms of Use, do not access or use any part of this Site. The Company may revise and update these Terms of Use at any time without notice by posting the amended terms to this Site. Your continued use of the Site means that you accept and agree to the revised Terms of Use. If you disagree with the Terms of Use (as amended from time to time) or are dissatisfied with this Site, your sole and exclusive remedy is to discontinue using this Site. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Use and to review such changes. USE OF THE SITE You agree to use the Site only for lawful purposes: (a) Specifically you agree not to do any of the following: (1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or may be, protected by copyright, without permission from the copyright owner; (2) use the Site to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction; (3) intercept or attempt to intercept electronic mail not intended for you; (4) misrepresent an affiliation with any person or organization; (5) upload to or transmit on the Site any advertisements or solicitations of business; (6) restrict or inhibit use of the Site by others; (7) upload or otherwise transmit files that contain a virus or corrupted data; (8) collect information about others (including e-mail addresses) without their consent; (9) download a file or software or include in a message any software, files or links that you know, or have reason to believe, cannot be distributed legally over the Site or that you have a contractual obligation to keep confidential (notwithstanding its availability on the Site); (10) post “spam,” transmit chain letters or engage in other similar activities; (11) solicit, provide or exchange any personal information, including but not limited to user names or passwords; (12) “stalk,” “phish,” abuse or harass another user, or attempt to do any of the foregoing; or (13) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by the Company, may harm the Company or users of the Site or expose them to liability. Without limiting any of the foregoing, you also agree to abide by any code of conduct and policies applicable to the Site or any service available on the Site. (b) Any content and/or opinions uploaded, expressed or submitted to a message board, blog, chatroom or any other publicly available section of the Site (including password-protected areas), and all articles and responses to questions, other than the content provided by the Company, are solely the opinions and responsibility of the person or entity submitting them and do not necessarily reflect the opinions of the Company. You understand and acknowledge that you are responsible for whatever content you submit, and you, not the Company, have full responsibility for such content, including its legality, reliability and appropriateness. By uploading or otherwise transmitting material to any area of the Site, you warrant that the material is your own or is in the public domain or otherwise free of proprietary or other restrictions and that you have the right to post it to the Site. You grant to the Company the royalty-free, irrevocable, perpetual, transferable and world-wide right and license to use all content you upload or otherwise transmit to the Site in any manner the Company chooses, including, but not limited, to copying, displaying, performing or publishing it in any format or media whatsoever, modifying it, incorporating it into other material or making a derivative work based on it. (c) Except as expressly authorized by the Company in writing, you may not reproduce, sublicense, distribute, sell or exploit for any commercial purposes (i) any part of this Site or its content, (ii) access to this Site or (iii) use of this Site or of any services or materials available through this Site, including, without limitation, by leasing access to the Site (e.g., at a cyber café), gathering and selling virtual items, codes, pre-paid game cards, or virtual currency through the Site, or otherwise. (d) The Company reserves the right, but does not assume any responsibility, to (1) remove any material posted on the Site which the Company, in its sole discretion, deems inconsistent with the foregoing commitments (including any material that the Company has reason to believe constitutes, or for which the Company has received notice of its constituting, a copyright infringement); (2) monitor and/or record communications between and among users on the Site; and (3) terminate any user’s access to all or part of the Site. However, the Company can neither review all material or communication before it is posted on the Site nor ensure prompt removal of objectionable material after it has been posted. Accordingly, the Company assumes no liability for any action or inaction regarding transmissions, communications or content provided by third parties. The Company reserves the right to take any action it deems necessary to protect the personal safety of users of this Site and the public; however, the Company has no liability or responsibility to anyone for performance or nonperformance of the activities described in this paragraph. (e) Your failure to comply with the provisions of (a), (b) or (c) above may result in the termination of your access to the Site and may expose you to civil and/or criminal liability. ACCOUNTS Some services of the Site may permit or require you to create an account. You agree to provide true, accurate, current and complete information during the registration process for any account, and to keep the information current through updates. You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information. We may suspend or terminate your account for any failure to comply with these Terms of Use, any terms related to any service offered through the Site or for any reason whatsoever, or for no reason. Notwithstanding the foregoing, you acknowledge that the Company does not guarantee the accuracy of any information submitted by any user, including account information about the user. You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk. PLEASE NOTE: YOU DO NOT OWN THE ACCOUNT YOU USE TO ACCESS THE SITE, AND YOU DO NOT OWN ANY DATA OR VIRTUAL ASSETS/CURRENCY THE COMPANY STORES ON ITS SERVERS RELATED TO THE ACCOUNT. You have no ownership interest in any virtual items or virtual currency that may be associated with the account from time-to-time. You acknowledge and agree that any virtual currency in the Site is virtual only, with no cash value in the “real world” or online outside of the Site. Your account is nontransferable so you do not have any right to sell or otherwise transfer your account or any virtual items or currency associated with your account in the “real world.” The Company does not recognize any such sale or transfer. PAID SERVICES: PAYMENT The Site may contain certain content or services that are provided for a transaction fee or other charge (“Paid Service”). These fees and charges are described on the web pages applicable to the Paid Service. In the event that you choose to use a Paid Service, you agree to the pricing, payment and billing terms applicable to the fees or charges for the Paid Service at the time of payment. The Company may add new Paid Services or modify fees and charges for existing Paid Services at any time in its sole discretion. REFUND POLICY Memberships and purchases of virtual currency for any Company game are non-refundable unless there are technical issues that prevent initial access to the game and cannot be resolved by customer service. All purchases for in-game items are non-refundable. Refunds will not be given to players who have been banned from the game for any reason, including violating the terms and conditions of use. no where do it state you have to own a family account but never have another on it. You allow others to trade accounts I will attach pictures. this is done for all to see. You can not make up rules because I want you to be help responsible for the actions your company takes. For over 5 years you have ban good people for no reason. They were low income, bad home lives and you never cared. we have done nothing but allow your company to ban accounts with no proof to many times. I have proof for anything you try to say they have done. You also have a temp account of 5. we all know when it is paid by either myself or her. you will ban it. I want you to write a letter regarding this. You still have not had the respect to e-mail me. Her and I are separate. I have my proof she has hers. The people you ban for no reason other then her or I paying there accounts to play is your way of being judgemental. CThey cant afford it. Other do the same if you want pics ask. I will not back down. This time we are in the right 100%/ You took an acct shannondreamm who was just made. no list of friends and made lies. Think before you reply. You have no clue what we have to show everyone. since 09 she has watched took pics. talked to monitors. People come and go on the game but real friendships are made they do stand up and talk. they are no longer in your employment.
Regards,
Rick Quinto
Complaint: [redacted]
REGARDING Complaint: [redacted], one of the emails that I sent to Kings Isle.
Sent from [redacted];
[redacted]
Your question has been received. You should expect a response from us within 24-48 hours.
To update this question by email, please reply to this message BETWEEN the lines below.
Question Reference #[redacted]
Summary:
Can't remember my master password and need it reset please.
Category Level 1:
Registrar's Office
Date Created:
10/03/2014 10:41 AM
Last Updated:
10/03/2014 10:41 AM
Status:
Unresolved
Discussion Thread
Customer By Email ([redacted])
10/03/2014 10:41 AM
Dear Sirs:
I recently tried to get into my email at Yahoo only to find that the password and or account had been deleted or something, I then changed both my sign on (with my computer sign on you have to have a Microsoft acct.) account and my email account from [link removed] to my new sign on account [link removed].
But when I tried to change my masterpassword I was not given the option to sign on with my credit card information. My visa card ending in [redacted]. I also wanted to add some crowns to my account. Could you please send the reset to my new email address (here please). Any information you may need please just ask, I can’t believe that I forgot my password.
Sincerely,
[redacted]
Sent from Windows Mail
Hello,
We received a recent inquiry from the customer on 7/19/2016 requesting that the mute on their account [redacted] be lifted, so he or she may once again communicate freely within Wizard101. We responded to the inquiry on 7/19/2016, declining the request to...
lift the mute on the account.The account [redacted] was originally muted on 9/27/2015 for using language that violated the Terms of Use in the in-game chat. The account had been sanctioned with warnings, temporary mutes, and temporary suspensions due to such language on 21 previous occasions. Each time the account was sanctioned, the user was reminded that such language is not permitted and additional violations would result in permanent sanctions.
We cannot lift the mute on the account [redacted] because of these violations of our the Terms of Use.
While we understand the frustration of not having chat options in the game, we'd like the customer to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. We cannot overlook the violation of our rules. Regards,KingsIsle Support
Hello,I can assure you that no one at KingsIsle, is removing and replacing Crowns from accounts. If that was occurring, it would show up in the Crown logs. The logs you see, are the same we have access to.Thank you,KingsIsle Account Manager
Hello,I have reviewed your account and all of the submitted tickets involved. The accounts in question were banned for violations of our Terms of Use, including but not limited to, account sharing and account compromising. This issue was escalated to and investigated by the highest authority...
in our Support Department. As a result, the ban will not be removed and an appeal will not be considered. We're sorry the choice was made to violate the Terms of Use. We respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager
Hello,
Account banning is permanent, meaning that if an account is
banned, it will not be released. This also means as a banned account it is not
eligible for any character transfers, Crowns transfers, or refunds. Let us know
if you have other questions or...
concerns.
Regards,
KingsIsle Support
Hello,
I have reviewed the ticket submitted to our Support Team, regarding this issue. Please know that each account must have its own subscription, in order to access the premium benefits. At this time, there are no available subscription packages that cover more than one account....
This is why you see three rates being charged.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: Kingsisle did not give any refund...they owe $623.99 in fraud charges from my mastercard. not sure what your asking when you wrote couldn't see full statement. I'm rejecting this because I have not recieved any refund
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It didn't refund or even address the bulk of my complaint which is the 2 sixty dollar charges!
Regards,
[redacted]
Hello,According to the information I have, you submitted the following ticket to our Support Team: [redacted].In this ticket, it was explained that your account redeemed and utilized a gift certificate that was purchased via a fraudulent transaction. As a result, the account...
was banned. The agent then informed you that as long as you pay for the gift certificate that was used, the account could be reopened.Thank You,KingsIsle Account Manager