Complaint: ***
I am rejecting this response because:
Regards,
*** ***
the charges started in july2015...kingsisle thru direct express mastercard have all transactions causing t5his dispute....I don't have any account there,,,Godzuno is a fraud charger on accountI have reported this prior..have emails from kingsisle saying no refunds...I have never played nor have an email/computer account..Kingsisle is fully aware of fraud./ Please continue to help!!!!!!!!!!! ty
Complaint: ***
I am rejecting this response because: They are now changing their story first it was violent and now sexual assaultThere is no way that the statement made was violent or sexual assaultThis company is crooked and should be avoided and should not be marketing to children
Regards,
*** ***
Hello again,
If you have inquiries in the future, please be sure to keep record of the Reference Number that is emailed to you to confirm that we received your correspondence.
Regards,
KingsIsle Billing Support
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
The fact is the dungeon bundles before the Spiral Cup Gauntlet did not have a lock on them limiting friendship of the owner in order to useThere I was able to use all my wizards in the prior dungeon bundleThere is no possible way for wizards on the same account to friend one anotherIf I had known there was to be a lock placed on that particular bundle I would not have purchased itThere should have been a label letting people know that a lock had been placed on itNone of the prior dungeon bundles have such a lock therefore you are misrepresenting your claim that they are all the same
Hello,When a sanction is given, it is per the violation committed on the account, not the specific person who committed itRegardless of who logs into the account, the owner is responsible for what occursNow, in the case of compromise, there are exceptionsHowever, if a compromise can
not be proven, then no exception can be affordedIn this case, a compromise could not be determined, which led to the permanent mute of said accountThis is not a sanction that can be removed.Thank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: there are many *** ***s in game..how are you determining which *** *** you are referring to without getting their username..I have seen many ppl with the same name
Regards,
*** ***
Hello,I have reviewed the ticket in questionCurrently, there is no known bug with the quest or NPC you are referring toHowever, this is something that can be investigated furtherIn regards to your request for compensation, you did not indicate what exactly you spentI would ask that
you respond to the ticket ***, with what you spent and it can be investigated further.Thanks,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: their investigation was bogus. Not only did they never discuss the issue any further with me, they never investigated the source of the problem. From the start they blamed me for my account being hacked and, in the end, they added insult to injury by "allowing" me to continue playing via my other accounts, so long as I never violated their terms of use again - something I never did to begin with. After being a loyal customer for over years, I expected better than to be punished for being the victim of a crime that I was incapable of preventing
Regards,*** ***
Hello,
When you subscribe to our services, you agree to a recurring charge unless cancelled beforehandIt appears that the most recent renewal associated with this email address was on 12/27/on account eakUnfortunately, it is way past eligibility for a refund
Over months have passed since the renewal occurredI can assure you that the account has since been cancelled and will not renew on 12/27/and the billing profile has been removed.
Regards,
KingsIsle Billing Support
Hello,The account umbisibuhas been banned due to a confirmed violation of our Terms of Use Specifically, the user of this account was found to have given access to the account to unauthorized players. You are responsible for the safety and security of your
account information including the user name and passwordAs per the terms of use;" You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information"For the integrity & security of the account, it has been permanently banned and is no longer accessible All billing has been removed and no further access can be made.Regards,KingsIsle SupportPlease review the followinghttps://www.wizard101.com/patchClient/termsofuse
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
They are completely unresponsive and extremely difficult to get hold of. They just charged my account again. This is absurd. They know exactly what account it is linked to...it is the same card they have charged for the last months. They should not attach a phone number to the transaction detail on my bank statement if that is not a number they are ever able to be reached at. That is evasive and improper business practice. Also, on their website, none of the links are clickable for contacting them. Clearly their practice is to avoid for as long as possible a dissatisfied customer
Greetings,
The ticket number in question, ***, was addressed by our Support Team on 10/09/and a response was sentThe account was banned as a result of chargebacks against the accountUntil the chargeback is resolved, the account will remain banned
Thanks,
KingsIsle Account Manager
Hello,
There are a few ways that you can get into communication with usThe easiest, is to visit the website *** and click on the "Help & Support" linkOnce there, you can log into your account and create a ticket for our Support TeamIn addition, you have
the ability to close your account manually, but visiting the same site, logging into your account and choosing "My Accounts," in the menu.
Please use any of these options to close or contact us about your account
Thanks,
KingsIsle Account Manager
I've been playing this game for many years nowSince to be exactWhen I first started playing this video game, IT WAS GREATas the years carried though staff members of the company started leaving and now I see whyThe game is becoming no fun whatsoeverIf you do play, expect to be banned within the month, without proofSo even if they think you've done something wrong, you get banned on the spotOh and not just yourselfs, if you have accounts linked to yours so you can share items within your family, they get banned as wellforeverNow of course, you can contact supportPraise the support team right? WRONG these guys will send you an email stating why they have banned you (Why they think you were banned) without any kind of proof and then stating you will never be unbanned"We have found you logging in from multiple locations, so were gonna ban you" Oh yeah I wasn't just down the street or anything, btw thanks for checking lol
This game is trash and not worth it at all for anyone reading this reviewThey state it as a kids game but there's cussing, sexual content, and stolen content used from other games and names used as "enemies"As for they're website they use another service to change and create elements within the page, then take credit for it without sharing and giving credit to wordpressDO NOT play this gameThey will ban you for no reason, take your money without a refund and offer ZERO supportThey also DO NOT have phone support, kinda fishy right?
Complaint: ***
I am rejecting this response because:
These accounts were individual different people using them you cannot ban all of my accounts for one violation please provide me with a phone number so I can speak with you
Regards,
*** ***
Hello,I was unable to find an account tied to the information that you provided to the Revdex.com, that contained the charges you are reportingWe can do a more in-depth investigation, but I will need you to contact us directly through our support email address, [email protected]
provide the following information in your correspondence:* last digits of the credit card * billing name and addressIf this is linked with PayPal, please provide:*PayPal Billing ID*PayPal Invoice number*email address associated with PayPalThank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: My response is a bit more complex, and only game players may understandThe "one button" I am referring to in my complaint is the choice between gold (in-game free currency) and crowns to purchaseThe confirmation PROCESS is the same to purchase with gold as it is the purchase with crowns, although in the text of the confirmation it says purchase with gold versus purchase with crowns, if done quickly the purchaser may not catch their error, as was my caseI really do enjoy the game, as you may have privilege to my account history and the time I have spent on the gameI believe errors like this occur for many playersStating that this is a rigid policy is just not good customer serviceBeing flexible to individual tickets on these issues will create a better customer satisfaction rating in the industryMy goal with this complaint is only to bring this to light and make the playing experience more enjoyable for all who choose to play this game
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hello,
Please review the message board post on this subject We trust, should any future exploits be identified, the player refrain from using it to artificially enhance his/her account The account has been suspended for one week and will be able to resume normal
gameplay after that time
***
Regards,
KingsIsle Support
Hello,I would first like to address the use of adult language in our gamePlease know that is a family friendly gaming environment, that allows people of all ages to interact with each otherRegardless of your location or type of chat channel used, inappropriate language will be identified
and addressedThat being said, also know that we will only block an IP address from text chat when the most egregious violations occurIf your IP was blocked, it means a serious violation was committed, or a large series of smaller violations occurredThis action is not done automaticallyIt is investigated by a member of our Support DepartmentIf sufficient evidence is found, then action will be taken. As it stands, this mute will remain in effectWhile it does not affect the overall game play, you will only have access to the preset chat options.Thank You,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
the charges started in july2015...kingsisle thru direct express mastercard have all transactions causing t5his dispute....I don't have any account there,,,Godzuno is a fraud charger on accountI have reported this prior..have emails from kingsisle saying no refunds...I have never played nor have an email/computer account..Kingsisle is fully aware of fraud./ Please continue to help!!!!!!!!!!! ty
Complaint: ***
I am rejecting this response because: They are now changing their story first it was violent and now sexual assaultThere is no way that the statement made was violent or sexual assaultThis company is crooked and should be avoided and should not be marketing to children
Regards,
*** ***
Hello again,
If you have inquiries in the future, please be sure to keep record of the Reference Number that is emailed to you to confirm that we received your correspondence.
Regards,
KingsIsle Billing Support
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
The fact is the dungeon bundles before the Spiral Cup Gauntlet did not have a lock on them limiting friendship of the owner in order to useThere I was able to use all my wizards in the prior dungeon bundleThere is no possible way for wizards on the same account to friend one anotherIf I had known there was to be a lock placed on that particular bundle I would not have purchased itThere should have been a label letting people know that a lock had been placed on itNone of the prior dungeon bundles have such a lock therefore you are misrepresenting your claim that they are all the same
Hello,When a sanction is given, it is per the violation committed on the account, not the specific person who committed itRegardless of who logs into the account, the owner is responsible for what occursNow, in the case of compromise, there are exceptionsHowever, if a compromise can
not be proven, then no exception can be affordedIn this case, a compromise could not be determined, which led to the permanent mute of said accountThis is not a sanction that can be removed.Thank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: there are many *** ***s in game..how are you determining which *** *** you are referring to without getting their username..I have seen many ppl with the same name
Regards,
*** ***
Hello,I have reviewed the ticket in questionCurrently, there is no known bug with the quest or NPC you are referring toHowever, this is something that can be investigated furtherIn regards to your request for compensation, you did not indicate what exactly you spentI would ask that
you respond to the ticket ***, with what you spent and it can be investigated further.Thanks,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: their investigation was bogus. Not only did they never discuss the issue any further with me, they never investigated the source of the problem. From the start they blamed me for my account being hacked and, in the end, they added insult to injury by "allowing" me to continue playing via my other accounts, so long as I never violated their terms of use again - something I never did to begin with. After being a loyal customer for over years, I expected better than to be punished for being the victim of a crime that I was incapable of preventing
Regards,*** ***
Hello,
When you subscribe to our services, you agree to a recurring charge unless cancelled beforehandIt appears that the most recent renewal associated with this email address was on 12/27/on account eakUnfortunately, it is way past eligibility for a refund
Over months have passed since the renewal occurredI can assure you that the account has since been cancelled and will not renew on 12/27/and the billing profile has been removed.
Regards,
KingsIsle Billing Support
Hello,The account umbisibuhas been banned due to a confirmed violation of our Terms of Use Specifically, the user of this account was found to have given access to the account to unauthorized players. You are responsible for the safety and security of your
account information including the user name and passwordAs per the terms of use;" You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information"For the integrity & security of the account, it has been permanently banned and is no longer accessible All billing has been removed and no further access can be made.Regards,KingsIsle SupportPlease review the followinghttps://www.wizard101.com/patchClient/termsofuse
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
They are completely unresponsive and extremely difficult to get hold of. They just charged my account again. This is absurd. They know exactly what account it is linked to...it is the same card they have charged for the last months. They should not attach a phone number to the transaction detail on my bank statement if that is not a number they are ever able to be reached at. That is evasive and improper business practice. Also, on their website, none of the links are clickable for contacting them. Clearly their practice is to avoid for as long as possible a dissatisfied customer
Greetings,
The ticket number in question, ***, was addressed by our Support Team on 10/09/and a response was sentThe account was banned as a result of chargebacks against the accountUntil the chargeback is resolved, the account will remain banned
Thanks,
KingsIsle Account Manager
Hello,
There are a few ways that you can get into communication with usThe easiest, is to visit the website *** and click on the "Help & Support" linkOnce there, you can log into your account and create a ticket for our Support TeamIn addition, you have
the ability to close your account manually, but visiting the same site, logging into your account and choosing "My Accounts," in the menu.
Please use any of these options to close or contact us about your account
Thanks,
KingsIsle Account Manager
I've been playing this game for many years nowSince to be exactWhen I first started playing this video game, IT WAS GREATas the years carried though staff members of the company started leaving and now I see whyThe game is becoming no fun whatsoeverIf you do play, expect to be banned within the month, without proofSo even if they think you've done something wrong, you get banned on the spotOh and not just yourselfs, if you have accounts linked to yours so you can share items within your family, they get banned as wellforeverNow of course, you can contact supportPraise the support team right? WRONG these guys will send you an email stating why they have banned you (Why they think you were banned) without any kind of proof and then stating you will never be unbanned"We have found you logging in from multiple locations, so were gonna ban you" Oh yeah I wasn't just down the street or anything, btw thanks for checking lol
This game is trash and not worth it at all for anyone reading this reviewThey state it as a kids game but there's cussing, sexual content, and stolen content used from other games and names used as "enemies"As for they're website they use another service to change and create elements within the page, then take credit for it without sharing and giving credit to wordpressDO NOT play this gameThey will ban you for no reason, take your money without a refund and offer ZERO supportThey also DO NOT have phone support, kinda fishy right?
Complaint: ***
I am rejecting this response because:
These accounts were individual different people using them you cannot ban all of my accounts for one violation please provide me with a phone number so I can speak with you
Regards,
*** ***
Hello,I was unable to find an account tied to the information that you provided to the Revdex.com, that contained the charges you are reportingWe can do a more in-depth investigation, but I will need you to contact us directly through our support email address, [email protected]
provide the following information in your correspondence:* last digits of the credit card * billing name and addressIf this is linked with PayPal, please provide:*PayPal Billing ID*PayPal Invoice number*email address associated with PayPalThank you,KingsIsle Account Manager
Complaint: ***
I am rejecting this response because: My response is a bit more complex, and only game players may understandThe "one button" I am referring to in my complaint is the choice between gold (in-game free currency) and crowns to purchaseThe confirmation PROCESS is the same to purchase with gold as it is the purchase with crowns, although in the text of the confirmation it says purchase with gold versus purchase with crowns, if done quickly the purchaser may not catch their error, as was my caseI really do enjoy the game, as you may have privilege to my account history and the time I have spent on the gameI believe errors like this occur for many playersStating that this is a rigid policy is just not good customer serviceBeing flexible to individual tickets on these issues will create a better customer satisfaction rating in the industryMy goal with this complaint is only to bring this to light and make the playing experience more enjoyable for all who choose to play this game
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hello,
Please review the message board post on this subject We trust, should any future exploits be identified, the player refrain from using it to artificially enhance his/her account The account has been suspended for one week and will be able to resume normal
gameplay after that time
***
Regards,
KingsIsle Support
Hello,I would first like to address the use of adult language in our gamePlease know that is a family friendly gaming environment, that allows people of all ages to interact with each otherRegardless of your location or type of chat channel used, inappropriate language will be identified
and addressedThat being said, also know that we will only block an IP address from text chat when the most egregious violations occurIf your IP was blocked, it means a serious violation was committed, or a large series of smaller violations occurredThis action is not done automaticallyIt is investigated by a member of our Support DepartmentIf sufficient evidence is found, then action will be taken. As it stands, this mute will remain in effectWhile it does not affect the overall game play, you will only have access to the preset chat options.Thank You,KingsIsle Account Manager