Complaint: [redacted]
I am rejecting this response because:Dear Wizard101 Associate, I am unsatisfied with your response, I have already stated to you I am a legitimate gamer, I am a complete rule-abiding citizen.I do not look to create hassle in game, because I already know it will inevitably lead me to getting banned. I honestly believe I have not done anything to which leads to exploitive activity, the people who do, deserve to be banned. Bewildered is what I am with the support you are giving me.I have been falsely banned, so I politely emailed you to get it unbanned as it was a mistake, but I get an automated response telling me that the evidence was correct.What evidence can this possibly be? You got a video of me in game exploiting game mechanics? No, because I personally have done no such thing. I am very stressed right now, I have no one to blame except you, because you are the cause of of this, losing my account means allot to me, I invested so much time into getting my character to a higher level. I ask you to please reinvestigate my account so you can see that the customer is always right and unlock my account so I can continue my legitimate quest in game.
Regards,[redacted]
Hello,
Per the email address used for this Revdex.com report, I was able to find a single ticket, "[redacted]." This ticket was submitted on 08/23/2014 and was responded to on same day. Our support representative asked for more details in regards to the issue you were reported. To date,...
we have yet to receive a response. If you would like us to continue the investigation of this matter, please respond to the ticket with the following information:
* the username (no password!)
* email address used to create the account
* last 4 digits of the credit card
* billing name and address
If this is linked with PayPal, please provide:
*PayPal Billing ID
*PayPal Invoice number
*email address associated with PayPal
Once we have this information, we can attempt to locate the account and the charges in question.
Thanks,
KingsIsle Account Manager
Hello,I reviewed all of the tickets involved with this issue. The actions taken were within in the policies we have set, for violations of distributing personal information and account sharing. The Support Team detailed the nature of the ban to you and this message was conveyed in a...
professional manner. At no time was unprofessional commentary used in a response to a ticket you submitted. To that end, the account will remain closed and will not be considered for reopening.Thank you,KingsIsle Account Manager
Hello,As per your request, the Membership for the account in question, has ended and will no longer be billed a recurring fee. I'm sorry you didn't see the notation regarding the automatic renewal when you first signed up as we do have it noted n a few places throughout the...
purchasing area in hopes that any confusion would be diminished, including the receipt email. As a courtesy, I refunded the most recent charge, back to your credit card and removed the billing profile. To date, we have yet to receive a cancellation request from either the account you contacted the Revdex.com through, nor the email address on the account. This is the reason we did not take action or respond.Thanks,KingsIsle Account Manager
Hello,While I sympathize with your situation, there is little that can be accomplished through this particular method of correspondence, when it comes to in-game issues. The Support Team must investigate the claim and review the information provided by you, in the ticket. In addition, the issue must then be tested in order to determine if a bug does indeed exist and make the necessary adjustments to your character, as well as have the bug fixed.Thanks,KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. What is the starting price, exactly? You claimed the email was sent, but I don't see it in my inbox. Please reply here with the price, so I can gather up the money needed to get my account back.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
First of all, the account you provided specifically was a dead duplicate account my baby cousin had made years ago. I highly doubt it was compromised. Second of all, what about the status of umbisiburock, and umbisiburocks? Both of those accounts w re banned and there is no evidence of those accounts being compromised in any way.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me because I will not receive any other response from this company. Because Kingsisle couldn't find a compromise does not mean there wasn't one, which is my point.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] they lied about a series of actions that took place and specifically targeted me and as far as I know it is illegal to target a ip addess it is considered a violation to someones private life by targeting my ip address they are breaking the law
While I understand that you are not happy about the changes made in the most recent update, there is nothing that the Support Team can do to change this. This was a design decision by the developers. While I can forward your concern to the Development Team, the best...
course of action is to voice your feedback on the official Wizard101 forums.
Thank you,
on the release of thier latest content polaris, I started questing and playing game (before this point I only did a token logging on tending plants during events and such not any serious involvment for over a year) within the first week back, I was banned for a day no reasons given. I ignored it since it was a day and figured maybe I just accidentally broke a rule. well after that day was past I go back to playing less then a week passes and I am banned again this time for 7 days. I send the following reply ( Customer By Email 12/01/2015 02:42 AM
funny how now twice you have banned me for no reason other then saying you guys ruined the game. should I be calling you know kingsisle Nazis now cause that how you now acting like. or is it you don't like it when people point out how many times you have made promises and then lacked the honor to actually fulfill them. like how you said elucidate training would ruin game oh wait then you released mastery amulets a month later that is actually more game breaking then elucidate ever could be. or now you say oh people were never able to land a critical cause people had more block them them uh news flash wrong. top block you can get was about 500-550. top critical was 650-750. all you do is come up with lame excuses to change a system that then results in very same reason mechanics don't fix [redacted] that not broken. you attempt to fix something that not broken, boom then its broken. that is what you have done with this game. 256 critical rating now means zero chance at critical 400 is only 20%. how do you expect anyone to stay in your [redacted] game if you keep breaking it and then to fix it you break it even more. every world since celestia has turned the game for the worse and you blindly blunder on instead of stopping and thinking and saying where the [redacted] did we [redacted] up at. but you probably wont even read this since you rather ban someone for pointing out where you [redacted] up then actually listen or even better yet talk to them and get their opinion. you know I remember when I started playing this game it operated on the premise that you needed a strategy to your deck. since celestia that has deteriated until khrysalis ruined it to point ther is no strategy anymore. also remember how it premised that kingsisle would listen to its player base but in the last 5 years since your team took over, you have shown the absolute opposite. that is why you losing players. fix the problems, listen to your player base and maybe you can turn the game around.)
this is thier response ( Response Via Email (KingsIsle Support) 12/01/2015 12:57 PM
Hello,
We're open to hearing what you have to say and having a discussion about it, but we have a policy of not responding to people who take a malicious approach to conversation. If you'd like to try again with a kinder approach, we would be happy to have a conversation with you.
You may want to also review the Terms of Use, "(a) Specifically you agree not to do any of the following: (1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material..."
Regards,
KingsIsle Support )
as you can see absolutely no response to my query. after that they wait 3 weeks then ban me a third time and again the third time they offer no reason. and this time they fail to even respond to my queries. then less then 3 days after that ban ended they mute me for 10 years for no reason again. on top the standard refusal to answer queries, I tried to post on forums under thier complaints section and first one was merely sensored and 2nd time they banned me from forums as well. this used to be a really great game, a really fun game to play but it has gone downhill a lot and now it seems kingsisle is actively harassing, bullying their paying players. and yes I am an active subber the entire time this has been going on and I am a long time player of the game. a month ago, I would have suggested playing the game to someone but now I cannot suggest anyone to play this game now. there are plenty of good games out there that dont ban/mute thier player base for no reason and will reply to thier player base rather then ignore them.
I reviewed the account information and the support ticket regarding this incident. The action taken was in line with the policies we have in place for in-game chat. The account information was given to another player, thus causing the compromise to occur. Since the...
account security can not be guaranteed, the account has been muted.
Thank You,
Hello Kingsisle, I have a concern about my account on wizard101. I can't login into my account and I am using my CORRECT username and password. It won't let me budge into the game and even used it into the website! Can you fix my problem please?
Complaint: [redacted]
Kings Isle waited almost 5 months after the chargeback to notify me about anything.
I am rejecting this response because:
Regards,
[redacted]
Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is complete. We will gladly reinstate the account as soon as we hear from the card issuer that the...
chargeback has been rescinded or otherwise resolved. If you wish to expedite the process, please contact the bank directly & have them fax a release to [redacted].If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] [redacted]. Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account. The amount necessary to reinstate this account is: $60 ($50 disputed amount + $10 ($5 per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support
Complaint: [redacted]
I am rejecting this response because: No KingsIsle NEVER responded to my case from July 3, 2016 or the one from July 8, 2016. There are no new updates in my crown history for extra crowns either. Revdex.com, thank you for helping me, you have done all you could do at this point. After September, KingsIsle will be losing me as a customer. I regret spending my money on their membership cards and because of how I've been treated by them, I will never spend anymore of my money on their games in the future. And yes, I am counting the days until September so I can be done with KingsIsle.
Again, thank you very Revdex.com for your help because I wouldn't have gotten this far if I had never contacted the Revdex.com after my bad customer service experience with KingsIsle.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I sent out payment 7 days ago 5 working days but mail also runs on saturdays I want my account reinstated or reimbursed for all the money I have spent on my account since 2009
Regards,
[redacted]
Hello,I have reviewed all of the information in regards to this issue. Based on what I have read, the account tied to your email address, is responsible for hundreds of reports made against other players in game. Of the reports investigated to this point, an extremely low percentage have...
proved a credible violation. While we encourage players to report wrong doing in our game, there is a point at which it becomes disruptive to players who have been reported falsely and to the Support Team that investigates each report. Due to the egregious amount of false reports, the mute condition was applied to your accounts and will remain active.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Dear Wizard101 Associate, I am unsatisfied with your response, I have already stated to you I am a legitimate gamer, I am a complete rule-abiding citizen.I do not look to create hassle in game, because I already know it will inevitably lead me to getting banned. I honestly believe I have not done anything to which leads to exploitive activity, the people who do, deserve to be banned. Bewildered is what I am with the support you are giving me.I have been falsely banned, so I politely emailed you to get it unbanned as it was a mistake, but I get an automated response telling me that the evidence was correct.What evidence can this possibly be? You got a video of me in game exploiting game mechanics? No, because I personally have done no such thing. I am very stressed right now, I have no one to blame except you, because you are the cause of of this, losing my account means allot to me, I invested so much time into getting my character to a higher level. I ask you to please reinvestigate my account so you can see that the customer is always right and unlock my account so I can continue my legitimate quest in game.
Regards,[redacted]
Hello,
Per the email address used for this Revdex.com report, I was able to find a single ticket, "[redacted]." This ticket was submitted on 08/23/2014 and was responded to on same day. Our support representative asked for more details in regards to the issue you were reported. To date,...
we have yet to receive a response. If you would like us to continue the investigation of this matter, please respond to the ticket with the following information:
* the username (no password!)
* email address used to create the account
* last 4 digits of the credit card
* billing name and address
If this is linked with PayPal, please provide:
*PayPal Billing ID
*PayPal Invoice number
*email address associated with PayPal
Once we have this information, we can attempt to locate the account and the charges in question.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: I never broke the terms of use. I pay those accounts and you new it also. You have flagged me for months. Then take the payments with no problem. They are family accounts. I never claimed to be anyone but myself. Your own policy states: if you give out your info it is at your own risk. No info was ever given on your site nothing.
Attached is what you allow everyday for anyone . groups on facebook to trade accounts as they please. I have more if you like. I pay there accounts because they can not afford it. they come from broken families. You only went after me for finally speaking up for myself. You have ban my account since 09. No reason. I let it go. I wont know. I know I am right. I did nothing wrong. Either did those ppl. You are taking the only thing from them. One acct hasn't been used in over a month so you are falsifying information. My [redacted] was only 1 day. no list nothing. and you say I did on her. You continue to lie, make up stuff. As for charges baks. No ever with my name. I sent you proof and letters from my bank. They will be contacting Revdex.com also against your practices.I will send you proof for the 5th time I will attach it her for everyone to see. No matter how hard you try to say I was ever wrong I have since 09 to show how your company really is. This acct you ban of mine, Did nothing. everyone will see it too publicly. I want you to do the right thing. you cant abuse your power. I am not backing down. I will match proof to proof. I have a temp ban on 5 that you put on me. I know the minute I pay it you will ban. I have proof of you doing this for years. I want my accunt. I want a letter stating it wont ever be banned for the life of it. I will not be taken for granted. I will never agree to anything less then all my accounts. I have pics from past monitors. they have no loyality to you anymore they grew up. You have hurt so many good people never looking bavk well this is reality. face it nd make it right .Here is proof of one account look! no charge back what a shock!Available Balance( Learn More )$582.84 Additional ServicesManage Your Card Alerts Set Up Overdraft Services Set Up Direct Deposit Download Account Activity TransactionsShow TransactionsFind Transactions Show: for Last 90 Days Show: All TransactionsAll Transactions in One Colu**All Transactions with BalancesBill Pay TransactionsDebit Card / ATM Card TransactionsChecksDepositsWithdrawalsWF SurePayWires for Last 90 DaysLast 6 MonthsLast 12 MonthsLast 18 MonthsSince Last LogonSince Last StatementDate Range from Date to Date Close Calendar July 2015 [redacted] [redacted] Set Default View Set Default View Show these colu**s Ending Daily Balance Separate Debit/Credit Colu**s Single Debit/Credit Colu** Beginning of Dispute Dialog content File a dispute onlineQuestions about this transaction? Feel there's been an error? File a dispute.Have a dispute already in process? Check the status or Cancel your dispute.Report a lost or stolen cardPlease call us 24 hours a day, 7 days a week at [redacted] ([redacted]).Remember, you're covered by Zero Liability protection, which means you won't be held responsible for unauthorized transactions if you report them promptly. Please see your applicable Wells Fargo account agreement for more information on liability for unauthorized transactions. End of Dispute Dialog content Questions About This TransactionDate DescriptionDeposits / CreditsWithdrawals / DebitsPending Transactions Note: Debit card transaction amounts may change ( Learn More ) 07/15/15PURCHASE WAL-MART STO [redacted] CARD[redacted] $12.55 07/15/15REVERSAL KINGSISLE [redacted] CARD[redacted] $1.00 07/15/15PURCHASE KINGSISLE [redacted] CARD[redacted] $1.00 Posted Transactions 07/13/15PURCHASE AUTHORIZED ON 07/13 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 07/13/15PURCHASE AUTHORIZED ON 07/13 KINGSISLE *WIZAR [redacted] CARD [redacted] $6.95 07/13/15ATM WITHDRAWAL AUTHORIZED ON 07/12 [redacted] ATM ID 9927K CARD [redacted] $60.00 07/13/15PURCHASE AUTHORIZED ON 07/11 WAL-MART [redacted] CARD [redacted] $13.53 07/09/15NON-WF ATM TRANSACTION FEE REVERSAL $2.50 07/08/15PURCHASE AUTHORIZED ON 07/06 [redacted] CARD [redacted] $12.12 07/07/15PURCHASE AUTHORIZED ON 07/06 WM SUPERCENTER [redacted] CARD [redacted] $0.58 07/07/15PURCHASE AUTHORIZED ON 07/05 CASEYS GEN STORE 2 [redacted] S465186763928734 CARD [redacted] $5.00 07/07/15NON-WF ATM TRANSACTION FEE REVERSAL $2.50 07/07/15NON-WF ATM TRANSACTION FEE REVERSAL $2.50 07/07/15NON-WF ATM TRANSACTION FEE REVERSAL $2.50 07/06/15PURCHASE AUTHORIZED ON 07/06 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 07/06/15PURCHASE AUTHORIZED ON 07/06 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 07/06/15NON-WELLS FARGO ATM TRANSACTION FEE $2.50 07/06/15NON-WF ATM WITHDRAWAL AUTHORIZED ON 07/05 [redacted] ATM ID [redacted] CARD [redacted] $43.00 07/06/15NON-WELLS FARGO ATM TRANSACTION FEE $2.50 07/06/15NON-WF ATM WITHDRAWAL AUTHORIZED ON 07/05 HOLIDAY STORE #U.S. BANK [redacted] ATM ID [redacted] CARD [redacted] $103.00 07/06/15PURCHASE AUTHORIZED ON 07/05 KINGSISLE *WIZAR [redacted] CARD [redacted] $25.00 07/06/15NON-WELLS FARGO ATM TRANSACTION FEE $2.50 07/06/15NON-WF ATM WITHDRAWAL AUTHORIZED ON 07/05 [redacted]CASEY'S RO [redacted] ATM ID [redacted] CARD [redacted] $102.95 07/06/15PURCHASE AUTHORIZED ON 07/05 CUB FOODS [redacted] CARD [redacted] $37.99 07/06/15PURCHASE AUTHORIZED ON 07/05 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 07/06/15PURCHASE AUTHORIZED ON 07/04 WESTBOUND LIQUOR [redacted] CARD [redacted] $42.62 07/06/15PURCHASE AUTHORIZED ON 07/04 WAL-MART #[redacted] CARD [redacted] $10.00 07/06/15PURCHASE AUTHORIZED ON 07/04 ** LIMO AND TAXI S [redacted] CARD [redacted] $68.50 07/06/15NON-WELLS FARGO ATM TRANSACTION FEE $2.50 07/06/15NON-WF ATM WITHDRAWAL AUTHORIZED ON 07/04 [redacted] ATM ID [redacted] CARD [redacted] $102.50 Totals$11.00 $897.29 start of dialog Dialog end of dialog Use the menu above to view account history since 07/03/2015 for this account. View more account history through Online Statements. Deposit products offered by Wells Fargo Bank, N.A. Member FDIC. Wells Fargo Bank, N.A. is a banking affiliate of Wells Fargo & Company. Account Summary | Account Activity | My Money Map | Statements & Documents Accounts | Bill Pay | Transfers | Brokerage | Account Services | Messages & Alerts | Products & Offers Home | Locations | Contact Us | Privacy, Security & Legal | Sign Off Equal Housing Lender © 1995 – 2015 Wells Fargo. All rights reserved.Show TransactionsFind Transactions Show: for Last 90 Days Show: All TransactionsAll Transactions in One Colu**All Transactions with BalancesBill Pay TransactionsDebit Card / ATM Card TransactionsChecksDepositsWithdrawalsWF SurePayWires for Last 90 DaysLast 6 MonthsLast 12 MonthsLast 18 MonthsSince Last LogonSince Last StatementDate Range from Date to Date Close Calendar July 2015 [redacted] [redacted] Set Default View Set Default View Show these colu**s Ending Daily Balance Separate Debit/Credit Colu**s Single Debit/Credit Colu** Beginning of Dispute Dialog content File a dispute onlineQuestions about this transaction? Feel there's been an error? File a dispute.Have a dispute already in process? Check the status or Cancel your dispute.Report a lost or stolen cardPlease call us 24 hours a day, 7 days a week at 1-800-TO-WELLS (1-800-869-3557).Remember, you're covered by Zero Liability protection, which means you won't be held responsible for unauthorized transactions if you report them promptly. Please see your applicable Wells Fargo account agreement for more information on liability for unauthorized transactions. End of Dispute Dialog content Questions About This TransactionDate DescriptionDeposits / CreditsWithdrawals / DebitsPending Transactions Note: Debit card transaction amounts may change ( Learn More )No pending transactions meet your criteria above.Posted Transactions 07/06/15PURCHASE AUTHORIZED ON 07/03 STRAIGHTTALK*SERVI [redacted] FL [redacted] CARD [redacted] $47.12 07/06/15PURCHASE AUTHORIZED ON 07/03 HSN[redacted] CARD [redacted] $23.31 07/06/15PURCHASE AUTHORIZED ON 07/02 MONEYGRAM PAYMENT [redacted] CARD [redacted] $112.00 07/03/15PURCHASE AUTHORIZED ON 07/02 GIFTCARDS.COM LLC [redacted] CARD [redacted] $89.95 07/02/15PURCHASE AUTHORIZED ON 07/02 KINGSISLE *WIZAR [redacted] CARD [redacted] $6.95 07/02/15PURCHASE AUTHORIZED ON 07/02 KINGSISLE *WIZAR [redacted] CARD [redacted] $50.00 07/02/15PURCHASE AUTHORIZED ON 07/02 KINGSISLE *WIZAR [redacted] CARD [redacted] $50.00 06/23/15PURCHASE AUTHORIZED ON 06/23 KINGSISLE *WIZAR [redacted] CARD [redacted] $10.00 06/22/15PURCHASE AUTHORIZED ON 06/20 KINGSISLE *WIZAR [redacted] CARD [redacted] $10.00 06/22/15PURCHASE AUTHORIZED ON 06/20 KINGSISLE *WIZAR [redacted] CARD [redacted] $80.00 06/22/15PURCHASE AUTHORIZED ON 06/20 CHARTER COMM [redacted] CARD [redacted] $100.00 06/18/15PURCHASE AUTHORIZED ON 06/18 KINGSISLE *WIZAR [redacted] CARD [redacted] $25.00 06/18/15PURCHASE AUTHORIZED ON 06/16 MONEYGRAM PAYMENT BROOKLYN CENT [redacted] CARD [redacted] $77.00 06/17/15PURCHASE AUTHORIZED ON 06/17 KINGSISLE *WIZAR [redacted] CARD [redacted] $50.00 06/17/15PURCHASE AUTHORIZED ON 06/17 KINGSISLE *WIZAR [redacted] CARD [redacted] $50.00 06/17/15PURCHASE AUTHORIZED ON 06/17 CHARTER COMM [redacted] CARD [redacted] $300.00 06/17/15PURCHASE AUTHORIZED ON 06/17 KINGSISLE *WIZAR [redacted] CARD [redacted] $6.95 06/16/15PURCHASE AUTHORIZED ON 06/16 KINGSISLE *WIZAR [redacted] CARD [redacted] $20.00 06/08/15PURCHASE AUTHORIZED ON 06/04 CASEYS GEN STORE [redacted] CARD [redacted] $5.65 06/05/15PURCHASE AUTHORIZED ON 06/05 KINGSISLE *WIZAR [redacted] CARD [redacted] $15.00 06/05/15NON-WELLS FARGO ATM TRANSACTION FEE $2.50 06/05/15NON-WF ATM WITHDRAWAL AUTHORIZED ON 06/04 [redacted] ATM ID [redacted] CARD [redacted] $102.50 06/05/15PURCHASE AUTHORIZED ON 06/04 STRAIGHTTALK*SERVI [redacted] CARD [redacted] $53.55 06/05/15PURCHASE AUTHORIZED ON 06/04 STRAIGHTTALK*SERVI [redacted] CARD [redacted] $49.84 06/04/15PURCHASE AUTHORIZED ON 06/04 CHARTER COMM [redacted] CARD [redacted] $100.00 06/04/15PURCHASE AUTHORIZED ON 06/04 KINGSISLE *WIZAR [redacted] CARD [redacted] $25.00 06/04/15PURCHASE AUTHORIZED ON 06/04 KINGSISLE *WIZAR [redacted] CARD [redacted] $25.00 06/04/15PURCHASE AUTHORIZED ON 06/04 KINGSISLE *WIZAR [redacted] CARD [redacted] $69.95 06/04/15NON-WELLS FARGO ATM TRANSACTION FEE $2.50 06/04/15NON-WF ATM WITHDRAWAL AUTHORIZED ON 06/03 7625 COUNTY [redacted] ATM ID [redacted] CARD [redacted] $62.75 06/04/15PURCHASE AUTHORIZED ON 06/03 [redacted] LAKE [redacted] CARD [redacted] $50.04 05/26/15PURCHASE AUTHORIZED ON 05/25 KINGSISLE *WIZAR [redacted] CARD [redacted] $6.95 05/22/15PURCHASE AUTHORIZED ON 05/22 KINGSISLE *WIZAR [redacted] CARD [redacted] $25.00 05/22/15PURCHASE AUTHORIZED ON 05/22 CHARTER COMM [redacted] CARD [redacted] $172.00 05/20/15PURCHASE AUTHORIZED ON 05/20 KINGSISLE *WIZAR [redacted] CARD [redacted] $10.00 05/20/15PURCHASE AUTHORIZED ON 05/20 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 05/20/15PURCHASE AUTHORIZED ON 05/20 CHARTER COMM [redacted] CARD [redacted] $100.00 05/20/15PURCHASE AUTHORIZED ON 05/20 KINGSISLE *WIZAR [redacted] S385139585759826 CARD [redacted] $5.00 05/20/15PURCHASE AUTHORIZED ON 05/19 [redacted] MUNICIPA ELKRIVERUTILI [redacted] CARD [redacted] $250.00 05/18/15PURCHASE AUTHORIZED ON 05/17 KINGSISLE *WIZAR [redacted] CARD [redacted] $10.00 05/18/15PURCHASE AUTHORIZED ON 05/16 KINGSISLE *WIZAR [redacted] CARD [redacted] $9.95 05/18/15PURCHASE AUTHORIZED ON 05/16 KINGSISLE *WIZAR [redacted] CARD [redacted] $25.00 05/18/15PURCHASE AUTHORIZED ON 05/16 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 05/14/15PURCHASE AUTHORIZED ON 05/14 KINGSISLE *WIZAR [redacted] CARD [redacted] $50.00 05/14/15PURCHASE AUTHORIZED ON 05/14 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 05/14/15PURCHASE AUTHORIZED ON 05/13 ADY*Spotify USA [redacted] CARD [redacted] $1.06 05/13/15RECURRING PAYMENT AUTHORIZED ON 05/11 G2S-Smilebox +[redacted] CARD [redacted] $47.88 05/11/15RECURRING PAYMENT AUTHORIZED ON 05/10 NETFLIX.COM [redacted] CARD [redacted] $9.61 05/11/15PURCHASE AUTHORIZED ON 05/08 HSN[redacted] CARD [redacted] $23.31 05/11/15PURCHASE AUTHORIZED ON 05/08 HOLIDAY STNSTORE 0 [redacted] CARD [redacted] $10.00 05/11/15PURCHASE AUTHORIZED ON 05/08 CARIBOU COFFEE CO [redacted] CARD [redacted] $10.02 05/11/15RECURRING PAYMENT AUTHORIZED ON 05/08 HLU*Hulu [redacted]- HULU.COM/BILL [redacted] CARD [redacted] $7.99 05/08/15PURCHASE AUTHORIZED ON 05/07 WM SUPERCENTER #[redacted] CARD [redacted] $53.80 05/06/15PURCHASE AUTHORIZED ON 05/04 THE HOME DEPOT [redacted] CARD [redacted] $26.23 05/06/15PURCHASE AUTHORIZED ON 05/04 THE HOME DEPOT [redacted] CARD [redacted] $18.54 05/06/15PURCHASE AUTHORIZED ON 05/04 ARBYS [redacted] CARD [redacted] $12.37 05/06/15PURCHASE AUTHORIZED ON 05/04 EXXONMOBIL 4760 [redacted] CARD [redacted] $10.00 05/05/15PURCHASE AUTHORIZED ON 05/05 KINGSISLE *WIZAR [redacted] CARD [redacted] $60.00 05/05/15PURCHASE AUTHORIZED ON 05/04 WAL-MART #3209 [redacted] S465124609278424 CARD [redacted] $22.52 05/05/15PURCHASE AUTHORIZED ON 05/04 CUB FOODS [redacted] CARD [redacted] $7.19 05/05/15PURCHASE AUTHORIZED ON 05/04 CUB FOODS [redacted] CARD [redacted] $4.79 05/04/15PURCHASE AUTHORIZED ON 05/04 KINGSISLE *WIZAR [redacted] CARD [redacted] $18.75 05/04/15PURCHASE AUTHORIZED ON 05/02 STRAIGHTTALK*SERVI [redacted] CARD [redacted] $49.84 04/20/15PURCHASE AUTHORIZED ON 04/17 TERRY'S HARDWARE HASTINGS [redacted] CARD [redacted] $3.09 04/17/15PURCHASE AUTHORIZED ON 04/15 THE HOME DEPOT #[redacted] CARD [redacted] $150.00 04/17/15PURCHASE RETURN AUTHORIZED ON 04/15 THE HOME DEPOT #[redacted] CARD [redacted] $77.38 Totals$77.38 $3,063.45 start of dialog Dialog end of dialog Use the menu above to view account history since 08/18/2014 for this account. View more account history through Online Statements. Deposit products offered by Wells Fargo Bank, N.A. Member FDIC. Wells Fargo Bank, N.A. is a banking affiliate of Wells Fargo & Company. Account Summary | Account Activity | My Money Map | Statements & Documents Accounts | Bill Pay | Transfers | Brokerage | Account Services | Messages & Alerts | Products & Offers Home | Locations | Contact Us | Privacy, Security & Legal | Sign Off Equal Housing Lender © 1995 – 2015 Wells Fargo. All rights reserved. AGIAN THERE IS NO CHARGE BACK!/ stop lying start facing reality. I will always be a honest person it is who I am. You better think before you come at me again. trust me I have it all and I have nothing to lose you do. Your reputation as a kid friendly place? what a joke you are bullied daily treated bad. want me to post all I have or think a few. I wont give in to you
Regards,
[redacted]
Hello,I reviewed all of the tickets involved with this issue. The actions taken were within in the policies we have set, for violations of distributing personal information and account sharing. The Support Team detailed the nature of the ban to you and this message was conveyed in a...
professional manner. At no time was unprofessional commentary used in a response to a ticket you submitted. To that end, the account will remain closed and will not be considered for reopening.Thank you,KingsIsle Account Manager
Hello,As per your request, the Membership for the account in question, has ended and will no longer be billed a recurring fee. I'm sorry you didn't see the notation regarding the automatic renewal when you first signed up as we do have it noted n a few places throughout the...
purchasing area in hopes that any confusion would be diminished, including the receipt email. As a courtesy, I refunded the most recent charge, back to your credit card and removed the billing profile. To date, we have yet to receive a cancellation request from either the account you contacted the Revdex.com through, nor the email address on the account. This is the reason we did not take action or respond.Thanks,KingsIsle Account Manager
Hello,While I sympathize with your situation, there is little that can be accomplished through this particular method of correspondence, when it comes to in-game issues. The Support Team must investigate the claim and review the information provided by you, in the ticket. In addition, the issue must then be tested in order to determine if a bug does indeed exist and make the necessary adjustments to your character, as well as have the bug fixed.Thanks,KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. What is the starting price, exactly? You claimed the email was sent, but I don't see it in my inbox. Please reply here with the price, so I can gather up the money needed to get my account back.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
First of all, the account you provided specifically was a dead duplicate account my baby cousin had made years ago. I highly doubt it was compromised. Second of all, what about the status of umbisiburock, and umbisiburocks? Both of those accounts w re banned and there is no evidence of those accounts being compromised in any way.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me because I will not receive any other response from this company. Because Kingsisle couldn't find a compromise does not mean there wasn't one, which is my point.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] they lied about a series of actions that took place and specifically targeted me and as far as I know it is illegal to target a ip addess it is considered a violation to someones private life by targeting my ip address they are breaking the law
Hello,
While I understand that you are not happy about the changes made in the most recent update, there is nothing that the Support Team can do to change this. This was a design decision by the developers. While I can forward your concern to the Development Team, the best...
course of action is to voice your feedback on the official Wizard101 forums.
Thank you,
KingsIsle Account Manager
on the release of thier latest content polaris, I started questing and playing game (before this point I only did a token logging on tending plants during events and such not any serious involvment for over a year) within the first week back, I was banned for a day no reasons given. I ignored it since it was a day and figured maybe I just accidentally broke a rule. well after that day was past I go back to playing less then a week passes and I am banned again this time for 7 days. I send the following reply ( Customer By Email 12/01/2015 02:42 AM
funny how now twice you have banned me for no reason other then saying you guys ruined the game. should I be calling you know kingsisle Nazis now cause that how you now acting like. or is it you don't like it when people point out how many times you have made promises and then lacked the honor to actually fulfill them. like how you said elucidate training would ruin game oh wait then you released mastery amulets a month later that is actually more game breaking then elucidate ever could be. or now you say oh people were never able to land a critical cause people had more block them them uh news flash wrong. top block you can get was about 500-550. top critical was 650-750. all you do is come up with lame excuses to change a system that then results in very same reason mechanics don't fix [redacted] that not broken. you attempt to fix something that not broken, boom then its broken. that is what you have done with this game. 256 critical rating now means zero chance at critical 400 is only 20%. how do you expect anyone to stay in your [redacted] game if you keep breaking it and then to fix it you break it even more. every world since celestia has turned the game for the worse and you blindly blunder on instead of stopping and thinking and saying where the [redacted] did we [redacted] up at. but you probably wont even read this since you rather ban someone for pointing out where you [redacted] up then actually listen or even better yet talk to them and get their opinion. you know I remember when I started playing this game it operated on the premise that you needed a strategy to your deck. since celestia that has deteriated until khrysalis ruined it to point ther is no strategy anymore. also remember how it premised that kingsisle would listen to its player base but in the last 5 years since your team took over, you have shown the absolute opposite. that is why you losing players. fix the problems, listen to your player base and maybe you can turn the game around.)
this is thier response ( Response Via Email (KingsIsle Support) 12/01/2015 12:57 PM
Hello,
We're open to hearing what you have to say and having a discussion about it, but we have a policy of not responding to people who take a malicious approach to conversation. If you'd like to try again with a kinder approach, we would be happy to have a conversation with you.
You may want to also review the Terms of Use, "(a) Specifically you agree not to do any of the following: (1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material..."
Regards,
KingsIsle Support )
as you can see absolutely no response to my query. after that they wait 3 weeks then ban me a third time and again the third time they offer no reason. and this time they fail to even respond to my queries. then less then 3 days after that ban ended they mute me for 10 years for no reason again. on top the standard refusal to answer queries, I tried to post on forums under thier complaints section and first one was merely sensored and 2nd time they banned me from forums as well. this used to be a really great game, a really fun game to play but it has gone downhill a lot and now it seems kingsisle is actively harassing, bullying their paying players. and yes I am an active subber the entire time this has been going on and I am a long time player of the game. a month ago, I would have suggested playing the game to someone but now I cannot suggest anyone to play this game now. there are plenty of good games out there that dont ban/mute thier player base for no reason and will reply to thier player base rather then ignore them.
Hello,
I reviewed the account information and the support ticket regarding this incident. The action taken was in line with the policies we have in place for in-game chat. The account information was given to another player, thus causing the compromise to occur. Since the...
account security can not be guaranteed, the account has been muted.
Thank You,
KingsIsle Account Manager
Hello Kingsisle, I have a concern about my account on wizard101. I can't login into my account and I am using my CORRECT username and password. It won't let me budge into the game and even used it into the website! Can you fix my problem please?
Complaint: [redacted]
Kings Isle waited almost 5 months after the chargeback to notify me about anything.
I am rejecting this response because:
Regards,
[redacted]
Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is complete. We will gladly reinstate the account as soon as we hear from the card issuer that the...
chargeback has been rescinded or otherwise resolved. If you wish to expedite the process, please contact the bank directly & have them fax a release to [redacted].If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] [redacted]. Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account. The amount necessary to reinstate this account is: $60 ($50 disputed amount + $10 ($5 per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support
Complaint: [redacted]
I am rejecting this response because: No KingsIsle NEVER responded to my case from July 3, 2016 or the one from July 8, 2016. There are no new updates in my crown history for extra crowns either. Revdex.com, thank you for helping me, you have done all you could do at this point. After September, KingsIsle will be losing me as a customer. I regret spending my money on their membership cards and because of how I've been treated by them, I will never spend anymore of my money on their games in the future. And yes, I am counting the days until September so I can be done with KingsIsle.
Again, thank you very Revdex.com for your help because I wouldn't have gotten this far if I had never contacted the Revdex.com after my bad customer service experience with KingsIsle.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I sent out payment 7 days ago 5 working days but mail also runs on saturdays I want my account reinstated or reimbursed for all the money I have spent on my account since 2009
Regards,
[redacted]
Hello,I have reviewed all of the information in regards to this issue. Based on what I have read, the account tied to your email address, is responsible for hundreds of reports made against other players in game. Of the reports investigated to this point, an extremely low percentage have...
proved a credible violation. While we encourage players to report wrong doing in our game, there is a point at which it becomes disruptive to players who have been reported falsely and to the Support Team that investigates each report. Due to the egregious amount of false reports, the mute condition was applied to your accounts and will remain active.Thanks,KingsIsle Account Manager