Hello,There are no sanctioned accounts associated with the email provided, so I am unable to locate the accounts in question and see the exact sanction reasoning. I can, however, assure you that accounts are only sanctioned accordingly when violating the Terms of Use that is accepted upon...
account creation. If there was an exploit performed, I can assure you that all accounts were handled appropriately.Regards,KingsIsle Support
Complaint: [redacted]
I am rejecting this response because:
First of all it seems irrational that due to the simple problem that one of the duplicate dead accounts on my
own main account got compromised you ban the consumer. I have put THOUSANDS OF DOLLARS into Wizard101 and I believed you guys respected the consumer because the customer is always right. You shouldn't need to ban my account just because that one was "compromised". I never violated the terms of use because I did not share or allow unauthorized access to the account. Plus, if that was really confirmed to have happened, then I DEMAND TO SEE THE PROOF. It also doesn't explain why my cousins account was banned.
Regards,
[redacted]
Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $59.95 that should appear on your banking statement within 2-3 business days. The account can be...
resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?
Complaint: [redacted]
I am rejecting this response because: firstly there is free sources called IP spoofing. Secondly I didn't not do this and 10 years just for that? If you do not want to give me my account back I want the Membership on dudelooks and master canceled
Regards,
[redacted]
Hello,
Please know that we take reports of inappropriate behavior seriously, especially ones that include bullying.
To make sure that inappropriate behavior in game is not missed, make sure to use the in-game Report button when you see this behavior. This is...
crucial in our investigation process. Character names are not unique, as a result, several players can have the same name. By using the report function, we can pin point the exact player committing the violation.
All that said, know that we can not take action unless sufficient evidence is found. I can assure you that if a report is made and evidence of a violation is collected, action will be taken.
Thanks,
KingsIsle Account Manager
Hello,There are no sanctioned accounts associated with the email provided, so I am unable to locate the accounts in question and see the exact sanction reasoning. I can, however, assure you that accounts are only sanctioned accordingly when violating the Terms of Use that is accepted upon...
account creation. If there was an exploit performed, I can assure you that all accounts were handled appropriately.Regards,KingsIsle Support
Complaint: [redacted]
I am rejecting this response because:
First of all it seems irrational that due to the simple problem that one of the duplicate dead accounts on my
own main account got compromised you ban the consumer. I have put THOUSANDS OF DOLLARS into Wizard101 and I believed you guys respected the consumer because the customer is always right. You shouldn't need to ban my account just because that one was "compromised". I never violated the terms of use because I did not share or allow unauthorized access to the account. Plus, if that was really confirmed to have happened, then I DEMAND TO SEE THE PROOF. It also doesn't explain why my cousins account was banned.
Regards,
[redacted]
Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $59.95 that should appear on your banking statement within 2-3 business days. The account can be...
resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?
Complaint: [redacted]
I am rejecting this response because: firstly there is free sources called IP spoofing. Secondly I didn't not do this and 10 years just for that? If you do not want to give me my account back I want the Membership on dudelooks and master canceled
Regards,
[redacted]
Hello,
Please know that we take reports of inappropriate behavior seriously, especially ones that include bullying.
To make sure that inappropriate behavior in game is not missed, make sure to use the in-game Report button when you see this behavior. This is...
crucial in our investigation process. Character names are not unique, as a result, several players can have the same name. By using the report function, we can pin point the exact player committing the violation.
All that said, know that we can not take action unless sufficient evidence is found. I can assure you that if a report is made and evidence of a violation is collected, action will be taken.
Thanks,
KingsIsle Account Manager