Hello,
I have reviewed the tickets that you have sent into our Support Department. It appears that sufficient verification information was provided, in order to reset the account's master password. As a result, I have reset that password for you and sent it through the...
ticket [redacted]. I apologize for the frustrations that this has caused and hope that the resolution of this issue has not come too late.
Thanks,
KingsIsle Account [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The company kingsisle say's when they mute, suspend, or ban someone they would let us know right away once it happens but they don't, I mean not to me for some reason. I understand what there policies is, I get it but kingsisle suppose to been tell me what happened to my accounts. Kingsisle still don't tell me when i'm going to be able to get on my account that is supposedly suspended and what could I say on my other account that is muted?? Makes no sense for kingsisle to ban one of my account that is currently muted. Another one of my accounts got deleted or something I can't go on it, and I wonder why, haven't been on that one in a while.
Complaint: [redacted]
I am rejecting this response because:
What you are saying about me not sending you any emails asking for a refund before now is not true. I have copied the first e-mail again and attached it. As shown in the original e-mail, it was sent JANUARY 6, 2016. THIS IS CERTAINLY A TIMELY REQUEST FOR CANCELLATION, SINCE YOU CHARGED US FOR AN ENTIRE YEAR JUST 8 DAYS BEFORE MY E MAIL. I have also forwarded it to both [email protected] and http:// Revdex.com.org/central-texas. There are a second and third e-mail as well. I included copies of them in the body of my complaint to you the first time.
Hello,After further extensive investigations, it has been discovered that the accounts in question were not affiliated with the violations afore mentioned. The account "Falko24" and all sub-accounts have been reinstated and you can access them at your earliest convenience.Thanks,KingsIsle Account Manager
Hello,
We've located the account and confirmed purchases were made. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the...
username and password.
2. Click on "Buy Crowns" or "Upgrade Membership"
3. Select the desired package(s) of Crowns &/or Membership
4. Choose the account to apply the selected increment & add to cart
5. Hit checkout & enter the parental control password.
6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected [redacted]ier.
7. Click "complete purchase" on the next page to finalize the order
8. Receipt email is sent to all email addresses on file.
Our system only automatically charges subscriptions. The majority of the disputed charges were user initiated.
The charges have been refunded back to your card. You should see a credit for $442.13 appear in the next few days. Per the conditions of the refund, the account "[redacted]" and any other accounts tied to it within the family plan, have been banned. In addition, the credit card used for unauthorized transactions, has been completely blocked from our system.
Sincerely,
KingsIsle Account Manager
Hello,When entering a tournament, you must make sure that you stay online until the tournament begins. If you log off, or suffer a loss of connection that is not server related, you will lose your entry fee. If the server removes you from the game, via a crash or the tournament does not...
fill, your character will automatically be granted a token, that allows you to register for another tournament, free of charge. For this reason, tournament fees are non-refundable.Thanks,KingsIsle Account Manager
Hello,Using the information provided to the Revdex.com, I was unable to find a submitted ticket to our support team, regarding this request. Please know that all submitted tickets are responded to within 24/48 hours. In any case, I was able to find the active account and close the subscription. In...
addition, I have removed the billing profile. Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Apparently KingsIsle email system is as flawed as its game and its customer service. I sent the screenshot attached here, a 2M 1 page Word document, and they still claim they're unable to see the attachment.
Regards,[redacted]
Greetings,Based on the information that you have provided in this case, it appears that you made this Crowns purchased through the Apple iTunes store. If that is the case, we can not assist with that purchase, as we do not have access to the billing or sales records for the iTunes app store. I recommend getting in contact with Apple in this regard. If the purchase was made through the Wizard101 site, or the game itself, then a purchase would have been detailed on the account. To date, we show no Crowns purchase on your account.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: you're saying that my accounts were banned because of actions on another account this isn't
Regards,
[redacted]
Hello,I was able to locate the game account tied to the email address you provided the Revdex.com. On said account, there is a current Crowns balance of 22,236. If you do not see this amount online, it is very possible that you are logged into a different account. You can check...
your Crowns History going back three months by doing the following:* Log into your account at www.wizard101.com or www.pirate101.com.* Click on "My Accounts"* Click on the "Crowns History" Tab* Enter the date range you wish to look at (if you're logged into the Family Master and wish to view all accounts, you will have to enter in your Master Password first).From here, you can select to view the Crowns History of your account in regards to Wizard101, Pirate101, or both.Thank you,KingsIsle Account Manager
* your username - [redacted] the billing name - first and last - [redacted] your complete billing address including street address,city, state and zip code - [redacted]
* the last 4 digits of your credit card on file
It's a diffrent card, I don't know the last four.
*the name of the main character - [redacted]the original email address associated with the account - I forget the email, I believe it is [redacted]the approximate date/time you noticed a change in the account or couldn't access the account - Sep. 2014
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Hello,Currently, there is no option available that allows the transfer of items from one account to another. This was explained to you at length by our Support Team in the tickets that you submitted and now confirmed by me in this correspondence. I am sorry, but this is not a request that we...
can accommodate.Thank you,KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
I appreciate the feedback that you have provided. I will be more than happy to relay this to our design team for future consideration.
In regards to the refund policy of items purchased through our Crown Shop, we must provide a consistent policy to all players in the game. If we provide a refund to one player, for whatever reason, we would have to provide that same courtesy to all of our players. However, there are circumstances where if the game caused the issue, an exception to this policy would be made. While we do consider each request individually, the core policy remains no refunds on Crown Shop purchases.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:You have my E-mail address, provide the information and proof. Because what you don't understand is that you have no right to just ban somebody for something that isn't something to get banned for.
Regards,
[redacted]
Hello,
I have reviewed the tickets that you have sent into our Support Department. It appears that sufficient verification information was provided, in order to reset the account's master password. As a result, I have reset that password for you and sent it through the...
ticket [redacted]. I apologize for the frustrations that this has caused and hope that the resolution of this issue has not come too late.
Thanks,
KingsIsle Account [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The company kingsisle say's when they mute, suspend, or ban someone they would let us know right away once it happens but they don't, I mean not to me for some reason. I understand what there policies is, I get it but kingsisle suppose to been tell me what happened to my accounts. Kingsisle still don't tell me when i'm going to be able to get on my account that is supposedly suspended and what could I say on my other account that is muted?? Makes no sense for kingsisle to ban one of my account that is currently muted. Another one of my accounts got deleted or something I can't go on it, and I wonder why, haven't been on that one in a while.
Complaint: [redacted]
I am rejecting this response because:
What you are saying about me not sending you any emails asking for a refund before now is not true. I have copied the first e-mail again and attached it. As shown in the original e-mail, it was sent JANUARY 6, 2016. THIS IS CERTAINLY A TIMELY REQUEST FOR CANCELLATION, SINCE YOU CHARGED US FOR AN ENTIRE YEAR JUST 8 DAYS BEFORE MY E MAIL. I have also forwarded it to both [email protected] and http:// Revdex.com.org/central-texas. There are a second and third e-mail as well. I included copies of them in the body of my complaint to you the first time.
Regards,
[redacted]
Hello,After further extensive investigations, it has been discovered that the accounts in question were not affiliated with the violations afore mentioned. The account "Falko24" and all sub-accounts have been reinstated and you can access them at your earliest convenience.Thanks,KingsIsle Account Manager
Hello,
We've located the account and confirmed purchases were made. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the...
username and password.
2. Click on "Buy Crowns" or "Upgrade Membership"
3. Select the desired package(s) of Crowns &/or Membership
4. Choose the account to apply the selected increment & add to cart
5. Hit checkout & enter the parental control password.
6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected [redacted]ier.
7. Click "complete purchase" on the next page to finalize the order
8. Receipt email is sent to all email addresses on file.
Our system only automatically charges subscriptions. The majority of the disputed charges were user initiated.
The charges have been refunded back to your card. You should see a credit for $442.13 appear in the next few days. Per the conditions of the refund, the account "[redacted]" and any other accounts tied to it within the family plan, have been banned. In addition, the credit card used for unauthorized transactions, has been completely blocked from our system.
Sincerely,
KingsIsle Account Manager
Hello,When entering a tournament, you must make sure that you stay online until the tournament begins. If you log off, or suffer a loss of connection that is not server related, you will lose your entry fee. If the server removes you from the game, via a crash or the tournament does not...
fill, your character will automatically be granted a token, that allows you to register for another tournament, free of charge. For this reason, tournament fees are non-refundable.Thanks,KingsIsle Account Manager
Won't let cancel the subscription on renewal date. Won't answer repeat emails submitted via their billing link. Don't sign up for automated renewal.
Hello,Using the information provided to the Revdex.com, I was unable to find a submitted ticket to our support team, regarding this request. Please know that all submitted tickets are responded to within 24/48 hours. In any case, I was able to find the active account and close the subscription. In...
addition, I have removed the billing profile. Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Apparently KingsIsle email system is as flawed as its game and its customer service. I sent the screenshot attached here, a 2M 1 page Word document, and they still claim they're unable to see the attachment.
Regards,[redacted]
Greetings,Based on the information that you have provided in this case, it appears that you made this Crowns purchased through the Apple iTunes store. If that is the case, we can not assist with that purchase, as we do not have access to the billing or sales records for the iTunes app store. I recommend getting in contact with Apple in this regard. If the purchase was made through the Wizard101 site, or the game itself, then a purchase would have been detailed on the account. To date, we show no Crowns purchase on your account.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: you're saying that my accounts were banned because of actions on another account this isn't
Regards,
[redacted]
Hello,I was able to locate the game account tied to the email address you provided the Revdex.com. On said account, there is a current Crowns balance of 22,236. If you do not see this amount online, it is very possible that you are logged into a different account. You can check...
your Crowns History going back three months by doing the following:* Log into your account at www.wizard101.com or www.pirate101.com.* Click on "My Accounts"* Click on the "Crowns History" Tab* Enter the date range you wish to look at (if you're logged into the Family Master and wish to view all accounts, you will have to enter in your Master Password first).From here, you can select to view the Crowns History of your account in regards to Wizard101, Pirate101, or both.Thank you,KingsIsle Account Manager
* your username - [redacted] the billing name - first and last - [redacted] your complete billing address including street address,city, state and zip code - [redacted]
* the last 4 digits of your credit card on file
It's a diffrent card, I don't know the last four.
*the name of the main character - [redacted]the original email address associated with the account - I forget the email, I believe it is [redacted]the approximate date/time you noticed a change in the account or couldn't access the account - Sep. 2014
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Hello,Currently, there is no option available that allows the transfer of items from one account to another. This was explained to you at length by our Support Team in the tickets that you submitted and now confirmed by me in this correspondence. I am sorry, but this is not a request that we...
can accommodate.Thank you,KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
Accounts associated with the permanent ban have all billing information disabled. A 10 year ban is equivalent to a permanent ban.
Regards,
KingsIsle Support
Hello,
I appreciate the feedback that you have provided. I will be more than happy to relay this to our design team for future consideration.
In regards to the refund policy of items purchased through our Crown Shop, we must provide a consistent policy to all players in the game. If we provide a refund to one player, for whatever reason, we would have to provide that same courtesy to all of our players. However, there are circumstances where if the game caused the issue, an exception to this policy would be made. While we do consider each request individually, the core policy remains no refunds on Crown Shop purchases.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:You have my E-mail address, provide the information and proof. Because what you don't understand is that you have no right to just ban somebody for something that isn't something to get banned for.
Regards,
[redacted]