Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
We've located the account and confirmed purchases were made. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the...
username and password.
2. Click on "Buy Crowns" or "Upgrade Membership"
3. Select the desired package(s) of Crowns &/or Membership
4. Choose the account to apply the selected increment & add to cart
5. Hit checkout & enter the parental control password.
6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected [redacted]ier.
7. Click "complete purchase" on the next page to finalize the order
8. Receipt email is sent to all email addresses on file.
Our system only automatically charges subscriptions. The majority of the disputed charges were user initiated.
The charges have been refunded back to your card. You should see a credit for $442.13 appear in the next few days. Per the conditions of the refund, the account "[redacted]" and any other accounts tied to it within the family plan, have been banned. In addition, the credit card used for unauthorized transactions, has been completely blocked from our system.
Sincerely,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:
What you are saying about me not sending you any emails asking for a refund before now is not true. I have copied the first e-mail again and attached it. As shown in the original e-mail, it was sent JANUARY 6, 2016. THIS IS CERTAINLY A TIMELY REQUEST FOR CANCELLATION, SINCE YOU CHARGED US FOR AN ENTIRE YEAR JUST 8 DAYS BEFORE MY E MAIL. I have also forwarded it to both [email protected] and http:// Revdex.com.org/central-texas. There are a second and third e-mail as well. I included copies of them in the body of my complaint to you the first time.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The company kingsisle say's when they mute, suspend, or ban someone they would let us know right away once it happens but they don't, I mean not to me for some reason. I understand what there policies is, I get it but kingsisle suppose to been tell me what happened to my accounts. Kingsisle still don't tell me when i'm going to be able to get on my account that is supposedly suspended and what could I say on my other account that is muted?? Makes no sense for kingsisle to ban one of my account that is currently muted. Another one of my accounts got deleted or something I can't go on it, and I wonder why, haven't been on that one in a while.
Hello,After further extensive investigations, it has been discovered that the accounts in question were not affiliated with the violations afore mentioned. The account "Falko24" and all sub-accounts have been reinstated and you can access them at your earliest convenience.Thanks,KingsIsle Account Manager
Hello,
I have reviewed the tickets that you have sent into our Support Department. It appears that sufficient verification information was provided, in order to reset the account's master password. As a result, I have reset that password for you and sent it through the...
ticket [redacted]. I apologize for the frustrations that this has caused and hope that the resolution of this issue has not come too late.
Thanks,
KingsIsle Account [redacted]
Complaint: [redacted]
I am rejecting this response because: you're saying that my accounts were banned because of actions on another account this isn't
Regards,
[redacted]
Hello,I was able to locate the game account tied to the email address you provided the Revdex.com. On said account, there is a current Crowns balance of 22,236. If you do not see this amount online, it is very possible that you are logged into a different account. You can check...
your Crowns History going back three months by doing the following:* Log into your account at www.wizard101.com or www.pirate101.com.* Click on "My Accounts"* Click on the "Crowns History" Tab* Enter the date range you wish to look at (if you're logged into the Family Master and wish to view all accounts, you will have to enter in your Master Password first).From here, you can select to view the Crowns History of your account in regards to Wizard101, Pirate101, or both.Thank you,KingsIsle Account Manager
Hello,Using the information provided to the Revdex.com, I was unable to find a submitted ticket to our support team, regarding this request. Please know that all submitted tickets are responded to within 24/48 hours. In any case, I was able to find the active account and close the subscription. In...
addition, I have removed the billing profile. Thanks,KingsIsle Account Manager
* your username - [redacted] the billing name - first and last - [redacted] your complete billing address including street address,city, state and zip code - [redacted]
* the last 4 digits of your credit card on file
It's a diffrent card, I don't know the last four.
*the name of the main character - [redacted]the original email address associated with the account - I forget the email, I believe it is [redacted]the approximate date/time you noticed a change in the account or couldn't access the account - Sep. 2014
Hello,When entering a tournament, you must make sure that you stay online until the tournament begins. If you log off, or suffer a loss of connection that is not server related, you will lose your entry fee. If the server removes you from the game, via a crash or the tournament does not...
fill, your character will automatically be granted a token, that allows you to register for another tournament, free of charge. For this reason, tournament fees are non-refundable.Thanks,KingsIsle Account Manager
Greetings,Based on the information that you have provided in this case, it appears that you made this Crowns purchased through the Apple iTunes store. If that is the case, we can not assist with that purchase, as we do not have access to the billing or sales records for the iTunes app store. I recommend getting in contact with Apple in this regard. If the purchase was made through the Wizard101 site, or the game itself, then a purchase would have been detailed on the account. To date, we show no Crowns purchase on your account.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Apparently KingsIsle email system is as flawed as its game and its customer service. I sent the screenshot attached here, a 2M 1 page Word document, and they still claim they're unable to see the attachment.
Regards,[redacted]
Complaint: [redacted]
I have emailed you from this email, also used as the account holder email address. I titled the thread "Revdex.com Investigation for my account #[redacted]?" that I sent to your support email.
I will be expecting a reply within 24-48hours, explaining as to why you banned my account, with proof that I gave out account information, I would also like to know as to what violation my account was in under your "perimeters of the policies we have set for account sharing." as I didn't give out account information, I did not violate your tems of use, and I would like proof otherwise. If you cannot provide proof I am requesting another investigation of my account as I am NOT in the wrong.
Ill be awaiting your reply, again if you don't reply within 24-48 ill be recontacting you on Revdex.com's website, as your support team has a habit of not replying to users they falsely banned.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I do not know whiat ticket they are referring to. My son provided them MY email address which is the one abive. I already mentioned in mt previous reply that we have NOT received any correspondence from them,. The email ABOVE is the ONLY CORRECT email to send correspondences to. This has ALWAYS been in their data from the very beginning. ANd Pls dont forget that we emailed them several time using MY email address but there was NO response AT ALL. I even threatened to contact Revdex.com but no reply. Now they are REFUSING to discuss this in a PUBLIC forum when they themselves have DISREGARDED ALL PRIVATE MESSAGES SENT TO THEM SINCE JULY. WIth those 3 emails the least teh could have done was to inform me that they have replied somewhere else and we could have it fixed right there and then. I have NOT received ANY inquiry as to what we need to provide them to resolve this issue. it just infuriates me to hear these kinds of dismiisive replies. Kingsisle prob thought that it was a kid involved and they can just ignore him and he will go away. Well, they have NEVER BEEN SO WRONG.
SO if Kingsisle wants this fixed, email me at the above address and we can resolve this privately. I have to warn you that if the response their company provides is NOT satisfactory to us, I will take it back to this public forum. We are NOT going away.
[redacted]
Complaint: [redacted]
I am rejecting this response because:You have my E-mail address, provide the information and proof. Because what you don't understand is that you have no right to just ban somebody for something that isn't something to get banned for.
Regards,
[redacted]
Greetings,After an additional investigation, the accounts in question were absolved of the violations that they were accused of. As a result, the accounts have already been reactivated. Thank You,KingsIsle Account Manager
Hello,Currently, there is no option available that allows the transfer of items from one account to another. This was explained to you at length by our Support Team in the tickets that you submitted and now confirmed by me in this correspondence. I am sorry, but this is not a request that we...
can accommodate.Thank you,KingsIsle Account Manager
Hello!We've located the account and confirmed purchases were made. As a courtesy, the membership of $9.95 was refunded. All of the Crowns that were purchased have been utilized and not eligible for refund. Also, there has been another membership purchased on 6/1/2016 after our...
cancellation and refund. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game. Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder. If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of removing your credit card information from our system. Please note, however, if the card information is re-entered, further charges could occur. We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by you. Regards,KingsIsle Billing Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
We've located the account and confirmed purchases were made. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the...
username and password.
2. Click on "Buy Crowns" or "Upgrade Membership"
3. Select the desired package(s) of Crowns &/or Membership
4. Choose the account to apply the selected increment & add to cart
5. Hit checkout & enter the parental control password.
6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected [redacted]ier.
7. Click "complete purchase" on the next page to finalize the order
8. Receipt email is sent to all email addresses on file.
Our system only automatically charges subscriptions. The majority of the disputed charges were user initiated.
The charges have been refunded back to your card. You should see a credit for $442.13 appear in the next few days. Per the conditions of the refund, the account "[redacted]" and any other accounts tied to it within the family plan, have been banned. In addition, the credit card used for unauthorized transactions, has been completely blocked from our system.
Sincerely,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:
What you are saying about me not sending you any emails asking for a refund before now is not true. I have copied the first e-mail again and attached it. As shown in the original e-mail, it was sent JANUARY 6, 2016. THIS IS CERTAINLY A TIMELY REQUEST FOR CANCELLATION, SINCE YOU CHARGED US FOR AN ENTIRE YEAR JUST 8 DAYS BEFORE MY E MAIL. I have also forwarded it to both [email protected] and http:// Revdex.com.org/central-texas. There are a second and third e-mail as well. I included copies of them in the body of my complaint to you the first time.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The company kingsisle say's when they mute, suspend, or ban someone they would let us know right away once it happens but they don't, I mean not to me for some reason. I understand what there policies is, I get it but kingsisle suppose to been tell me what happened to my accounts. Kingsisle still don't tell me when i'm going to be able to get on my account that is supposedly suspended and what could I say on my other account that is muted?? Makes no sense for kingsisle to ban one of my account that is currently muted. Another one of my accounts got deleted or something I can't go on it, and I wonder why, haven't been on that one in a while.
Hello,After further extensive investigations, it has been discovered that the accounts in question were not affiliated with the violations afore mentioned. The account "Falko24" and all sub-accounts have been reinstated and you can access them at your earliest convenience.Thanks,KingsIsle Account Manager
Hello,
I have reviewed the tickets that you have sent into our Support Department. It appears that sufficient verification information was provided, in order to reset the account's master password. As a result, I have reset that password for you and sent it through the...
ticket [redacted]. I apologize for the frustrations that this has caused and hope that the resolution of this issue has not come too late.
Thanks,
KingsIsle Account [redacted]
Complaint: [redacted]
I am rejecting this response because: you're saying that my accounts were banned because of actions on another account this isn't
Regards,
[redacted]
Hello,I was able to locate the game account tied to the email address you provided the Revdex.com. On said account, there is a current Crowns balance of 22,236. If you do not see this amount online, it is very possible that you are logged into a different account. You can check...
your Crowns History going back three months by doing the following:* Log into your account at www.wizard101.com or www.pirate101.com.* Click on "My Accounts"* Click on the "Crowns History" Tab* Enter the date range you wish to look at (if you're logged into the Family Master and wish to view all accounts, you will have to enter in your Master Password first).From here, you can select to view the Crowns History of your account in regards to Wizard101, Pirate101, or both.Thank you,KingsIsle Account Manager
Hello,Using the information provided to the Revdex.com, I was unable to find a submitted ticket to our support team, regarding this request. Please know that all submitted tickets are responded to within 24/48 hours. In any case, I was able to find the active account and close the subscription. In...
addition, I have removed the billing profile. Thanks,KingsIsle Account Manager
* your username - [redacted] the billing name - first and last - [redacted] your complete billing address including street address,city, state and zip code - [redacted]
* the last 4 digits of your credit card on file
It's a diffrent card, I don't know the last four.
*the name of the main character - [redacted]the original email address associated with the account - I forget the email, I believe it is [redacted]the approximate date/time you noticed a change in the account or couldn't access the account - Sep. 2014
Hello,When entering a tournament, you must make sure that you stay online until the tournament begins. If you log off, or suffer a loss of connection that is not server related, you will lose your entry fee. If the server removes you from the game, via a crash or the tournament does not...
fill, your character will automatically be granted a token, that allows you to register for another tournament, free of charge. For this reason, tournament fees are non-refundable.Thanks,KingsIsle Account Manager
Greetings,Based on the information that you have provided in this case, it appears that you made this Crowns purchased through the Apple iTunes store. If that is the case, we can not assist with that purchase, as we do not have access to the billing or sales records for the iTunes app store. I recommend getting in contact with Apple in this regard. If the purchase was made through the Wizard101 site, or the game itself, then a purchase would have been detailed on the account. To date, we show no Crowns purchase on your account.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Apparently KingsIsle email system is as flawed as its game and its customer service. I sent the screenshot attached here, a 2M 1 page Word document, and they still claim they're unable to see the attachment.
Regards,[redacted]
Won't let cancel the subscription on renewal date. Won't answer repeat emails submitted via their billing link. Don't sign up for automated renewal.
Complaint: [redacted]
I have emailed you from this email, also used as the account holder email address. I titled the thread "Revdex.com Investigation for my account #[redacted]?" that I sent to your support email.
I will be expecting a reply within 24-48hours, explaining as to why you banned my account, with proof that I gave out account information, I would also like to know as to what violation my account was in under your "perimeters of the policies we have set for account sharing." as I didn't give out account information, I did not violate your tems of use, and I would like proof otherwise. If you cannot provide proof I am requesting another investigation of my account as I am NOT in the wrong.
Ill be awaiting your reply, again if you don't reply within 24-48 ill be recontacting you on Revdex.com's website, as your support team has a habit of not replying to users they falsely banned.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I do not know whiat ticket they are referring to. My son provided them MY email address which is the one abive. I already mentioned in mt previous reply that we have NOT received any correspondence from them,. The email ABOVE is the ONLY CORRECT email to send correspondences to. This has ALWAYS been in their data from the very beginning. ANd Pls dont forget that we emailed them several time using MY email address but there was NO response AT ALL. I even threatened to contact Revdex.com but no reply. Now they are REFUSING to discuss this in a PUBLIC forum when they themselves have DISREGARDED ALL PRIVATE MESSAGES SENT TO THEM SINCE JULY. WIth those 3 emails the least teh could have done was to inform me that they have replied somewhere else and we could have it fixed right there and then. I have NOT received ANY inquiry as to what we need to provide them to resolve this issue. it just infuriates me to hear these kinds of dismiisive replies. Kingsisle prob thought that it was a kid involved and they can just ignore him and he will go away. Well, they have NEVER BEEN SO WRONG.
SO if Kingsisle wants this fixed, email me at the above address and we can resolve this privately. I have to warn you that if the response their company provides is NOT satisfactory to us, I will take it back to this public forum. We are NOT going away.
[redacted]
Complaint: [redacted]
I am rejecting this response because:You have my E-mail address, provide the information and proof. Because what you don't understand is that you have no right to just ban somebody for something that isn't something to get banned for.
Regards,
[redacted]
Greetings,After an additional investigation, the accounts in question were absolved of the violations that they were accused of. As a result, the accounts have already been reactivated. Thank You,KingsIsle Account Manager
Hello,Currently, there is no option available that allows the transfer of items from one account to another. This was explained to you at length by our Support Team in the tickets that you submitted and now confirmed by me in this correspondence. I am sorry, but this is not a request that we...
can accommodate.Thank you,KingsIsle Account Manager
Hello!We've located the account and confirmed purchases were made. As a courtesy, the membership of $9.95 was refunded. All of the Crowns that were purchased have been utilized and not eligible for refund. Also, there has been another membership purchased on 6/1/2016 after our...
cancellation and refund. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game. Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder. If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of removing your credit card information from our system. Please note, however, if the card information is re-entered, further charges could occur. We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by you. Regards,KingsIsle Billing Support