Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
I appreciate the feedback that you have provided. I will be more than happy to relay this to our design team for future consideration.
In regards to the refund policy of items purchased through our Crown Shop, we must provide a consistent policy to all players in the game. If we provide a refund to one player, for whatever reason, we would have to provide that same courtesy to all of our players. However, there are circumstances where if the game caused the issue, an exception to this policy would be made. While we do consider each request individually, the core policy remains no refunds on Crown Shop purchases.
Thanks,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,As was explained in my previous response, there was no compromise found. In regards to account security, we have not encountered a breach of our account management database, nor did an employee of our company log in and make the comments the account was sanctioned for.Thanks,KingsIsle Account Management
Sharing any personal information is directly against our Terms of Service. We take the mention of threat of suicidevery seriously and would highly recommend contacting a professional in this matter so proper assistance can be provided.There are many...
sites where people can and should discuss their experiences and feelings and we would like to direct you to the following resources that you may find helpful:• ReachOut: [redacted] • Society for the Prevention of Teen Suicide: [redacted] • The Trevor Project: [redacted] Or for immediate assistance, contact the National Suicide Hotline [redacted] or call [redacted].Regards,KingsIsle Support
Hello,
Per our email sent on 7/6/2016, the account in question was banned due to receipt of goods purchased with a stolen credit card from another individual. This account has shared personal information and utilized fraudulent payment methods which violates our...
Terms of Use. We cannot provide a credit to this account because of this activity.
We have made a one-time exception and released the account for further use. Please be mindful and do not share personal information with anyone for any reason in the future.
Regards,
KingsIsle Account Manager
Hello,The purchase attempted on 9/17/2014 did not process because an invalid credit card number was entered. Afterwards there was a pay by mobile attempt, which would reflect on your cell phone bill if the transaction is approved by your carrier. Unfortunately, that purchase attempt appears...
to not have gone through your provider. There was a successful membership purchase for $9.95 on 10/2/2014 made with a MasterCard, which the renewal was cancelled that same day; This is why your account did not automatically renew on 11/2/2014. The next purchase was through Paypal for another $9.95 subscription on 11/4/2014, which the membership is active until 12/4/2014. Unless there was a different payment method, billing name, or address, the account 'abuckormore' has no other recent purchases or attempts. If the purchase was made through Paypal, we request that you provide the 13-digit invoice ID.As for the Crowns in question, you can view your Crowns purchase history for the past 3 months at www.wizard101.com. Regards,KingsIsle Support
Hello,
As per your request, your Membership has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days.
The account can be...
resumed at any time without loss of character data.
Thank you and we hope to see you in the Spiral again soon!
Regards,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:I don't care what you claim. The fact remains my crowns disappeared TWICE so far and after a time they were magically replaced. These crowns are PAID for with MONEY from users and are NOT your property no matter what you claim has or has not happened. The fact that they were not accessible by me the OWNER of them means someone is playing games and I will not accept any less than what has already been asked for. You and your people are going to learn that what is paid for by users belongs to those very users.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,I have reviewed all of the accounts and tickets involved in this investigation. The accounts in question were banned for violations of out Terms of Use and chargebacks. The violations include, but are not limited to, account sharing and account compromising. This issue was investigated...
by the highest authority in the Support Department. As a result, the bans will not be removed, nor will an appeal be considered. We're sorry the choice was made to violate the Terms of Use. We respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Hello. I accidentally pressed the accept button on terms of my complaint. I want my case resolved in a refund. My case ID is #[redacted]. Please help me with this.
Regards,
[redacted]
Hello,
On 08/18/2014, the following response was sent on the ticket "[redacted]:"
- Hello,
- We'll be more than happy to research this matter. However, we need a bit more information to locate the specific account. Please - provide us with the following information:
- * last 4 digits of the credit card
- * billing name and address
- If this is linked with PayPal, please provide:
- *PayPal Billing ID
- *PayPal Invoice number
- *email address associated with PayPal
- Once we have some additional information we can review your request.
- Regards,
- KingsIsle Billing Support
As stated previously, no answer has been received to date.
The information that was provided in the original ticket, could not be tied to an account in our database. In addition, the information you provided the Revdex.com, also, could not be tied to an account.
I will have the Support Team resend the request for information on the ticket "[redacted]." Once the return information is received, the investigation can be continued.
Thanks,
KingsIsle Account Manager
Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $49.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...
any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://[redacted]How Does the Billing Work?
One of the disputed charges was for Crowns (in-game currency), which is not a recurring charge. The $6.95 is a monthly discounted family rate that was disputed.
Complaint: [redacted]
I am rejecting this response because:
I understand as to why some of the accounts that you sanctioned were in the wrong. For that I understand any backlash and/or problems you may have.
I am not asking for all accounts to be unbanned, I did not know the stolen accounts were sanctioned for more than one reason, for that I understand your reasonings.
But you keep saying "account" which account are we referring to?
I'm sorry to keep dragging this out, but I'm trying to get an understanding, and hope we're on the same page.
You mass banned accounts, so what i'm asking is. What account are we referring to, you keep saying "account" Furthermore, if you'd like to sanction 1 or 2 accounts, If you find their in some violation, that is understandable.
"security of the account could not be maintained", again, what account? Security couldn't be maintained? What do you mean by this? I kept security over me and my families accounts, the ones that were stolen from my family and added later, I could not secure them because they already had exposed personal information.
All I'm asking, is can you please tell me what ALL the accounts did to get banned. In other words, I sent an forgot username to my email, ALL the users in that message were banned. Why?
I'm guessing you're going to say "security"? Or maybe you're unaware ALL the accounts under my email were banned.
If you say "security" non of my accounts have ever been hacked, infact, it has an pretty clean/solid record whenever it comes to being hacked. I've had other accounts under my email sanctioned before, and I was never banned.
So why was ALL the accounts under my email banned? It wasn't for security, so why else? What do I have to do, to get you to appeal the bannings of other accounts? All we want to do is play your game and enjoy it, you sanctioned multiple accounts under no violation and was never accessed by anyone besides family, and no personal information was exposed. My cousin wanted to restart and was so scared to put his creditcard information because he thought you'd ban him for that. I had an friend who got banned, made an new account with his old email address and his account was sanctioned months later randomly for being associated with his old email address. My point is, your support/company scares people, you say allot of things are right/wrong but never have really made an in-debth terms of use. I understand you say "We do investigations". What investigation told you to ban all of my families accounts? Obviously I can prove ownership, along with them, so what investigation lead you to believe that these accounts are stolen in the first place? Or that I cannot protect my accounts?
In your terms of use "and to keep the information current through updates." We did that, we tried providing the security of our accounts after some were stolen. "You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information." We did not "impersonate" anyone, nor misresent our identities, it was clear from the start. Also I don't understand "Use anyone elses account information" so basically me and my family cannot use the same information? Please explain this
"We may suspend or terminate your account for any failure to comply with these Terms of Use" I did not see, MUITPLE accounts. "You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk."
I complied with basically everything in your terms of use, I did not see that you'd sanction mutiple accounts. You say I am responsible for al activies on my account, I maintained the confidentiality TO THIS DAY, no one has accessed the emails currecently on the accounts NOR has anyone stolen the accounts with my email already on the account, so what security problem is there? I've maintained the confidentiality of my accounts. I did not give out personal information to ANYONE either.
That is ALL your terms of use says about accounts, I don't find my account and my families in violation of any of those. Again, I contacted my attorney, I had him assist me, He also agree's you banned multiple accounts under no violation.
So all i'm asking is, what account are we referring to here? Furthermore, why was all accounts under my email address sanctioned, or how can I get you to appeal the bannings of the accounts with no violation? Also, can you please provide evidence that I MYSELF (or my family) Did something wrong?
Basically what it sounds like, a few accounts had security issues so you banned them all. That's pretty unfair because, again, multiple accounts were in no violation and had no security issues. So i'm just asking for assistance, We just want to play your game, So please explain this. "While I understand the points that you have made, the fact remains that there was sufficient evidence to ban the account. There is nothing further that can be done with this account."
What evidence? What account? Furthermore, again, account, you banned EVERY account, my family just wants to play again. Thanks
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the reports are false not because I reported them for no reason but because when I sent in tickets every time I was told to keep reporting by several contact supports and I have thousands of tickets to prove the company is inactively resolving the issues. when I am being harassed I want to at least see that something is being done. there was never anything done to players who are still right now harassing me false reporting me. I reported the same person over and over not random so there not false there just reports made over because the company isnt doing there job properly. I am willing to press chargers and I have hundreds of lawyers ready to persue. I am a beta player with plenty of money and time to persue a multi billion dollar company. its there choice there inactively doing there job and then muting banning and false accusing the people in the community who want a change. the account has never been in any wrong duing and is always reporting properly. just waiting for something to happen to the players who have now been harassing me false reporting me and cyber bullying me. if I was muted so should the other players be but I still see them and they still report me. so unless the claim is accurate with given proof. I will testify against this injustice.
Regards,[redacted]
Hello,
Accounts associated with the permanent ban have all billing information disabled. A 10 year ban is equivalent to a permanent ban.
Regards,
KingsIsle Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
I appreciate the feedback that you have provided. I will be more than happy to relay this to our design team for future consideration.
In regards to the refund policy of items purchased through our Crown Shop, we must provide a consistent policy to all players in the game. If we provide a refund to one player, for whatever reason, we would have to provide that same courtesy to all of our players. However, there are circumstances where if the game caused the issue, an exception to this policy would be made. While we do consider each request individually, the core policy remains no refunds on Crown Shop purchases.
Thanks,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
The account bucky567890 reverted to a Free Trial as of 7/9/2016.
Regards,
KingsIsle Billing Support
Hello,As was explained in my previous response, there was no compromise found. In regards to account security, we have not encountered a breach of our account management database, nor did an employee of our company log in and make the comments the account was sanctioned for.Thanks,KingsIsle Account Management
Hello,
Sharing any personal information is directly against our Terms of Service. We take the mention of threat of suicidevery seriously and would highly recommend contacting a professional in this matter so proper assistance can be provided.There are many...
sites where people can and should discuss their experiences and feelings and we would like to direct you to the following resources that you may find helpful:• ReachOut: [redacted] • Society for the Prevention of Teen Suicide: [redacted] • The Trevor Project: [redacted] Or for immediate assistance, contact the National Suicide Hotline [redacted] or call [redacted].Regards,KingsIsle Support
Hello,
Per our email sent on 7/6/2016, the account in question was banned due to receipt of goods purchased with a stolen credit card from another individual. This account has shared personal information and utilized fraudulent payment methods which violates our...
Terms of Use. We cannot provide a credit to this account because of this activity.
We have made a one-time exception and released the account for further use. Please be mindful and do not share personal information with anyone for any reason in the future.
Regards,
KingsIsle Account Manager
Hello,The purchase attempted on 9/17/2014 did not process because an invalid credit card number was entered. Afterwards there was a pay by mobile attempt, which would reflect on your cell phone bill if the transaction is approved by your carrier. Unfortunately, that purchase attempt appears...
to not have gone through your provider. There was a successful membership purchase for $9.95 on 10/2/2014 made with a MasterCard, which the renewal was cancelled that same day; This is why your account did not automatically renew on 11/2/2014. The next purchase was through Paypal for another $9.95 subscription on 11/4/2014, which the membership is active until 12/4/2014. Unless there was a different payment method, billing name, or address, the account 'abuckormore' has no other recent purchases or attempts. If the purchase was made through Paypal, we request that you provide the 13-digit invoice ID.As for the Crowns in question, you can view your Crowns purchase history for the past 3 months at www.wizard101.com. Regards,KingsIsle Support
Hello,
As per your request, your Membership has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days.
The account can be...
resumed at any time without loss of character data.
Thank you and we hope to see you in the Spiral again soon!
Regards,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:I don't care what you claim. The fact remains my crowns disappeared TWICE so far and after a time they were magically replaced. These crowns are PAID for with MONEY from users and are NOT your property no matter what you claim has or has not happened. The fact that they were not accessible by me the OWNER of them means someone is playing games and I will not accept any less than what has already been asked for. You and your people are going to learn that what is paid for by users belongs to those very users.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,I have reviewed all of the accounts and tickets involved in this investigation. The accounts in question were banned for violations of out Terms of Use and chargebacks. The violations include, but are not limited to, account sharing and account compromising. This issue was investigated...
by the highest authority in the Support Department. As a result, the bans will not be removed, nor will an appeal be considered. We're sorry the choice was made to violate the Terms of Use. We respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Hello. I accidentally pressed the accept button on terms of my complaint. I want my case resolved in a refund. My case ID is #[redacted]. Please help me with this.
Regards,
[redacted]
Hello,
On 08/18/2014, the following response was sent on the ticket "[redacted]:"
- Hello,
- We'll be more than happy to research this matter. However, we need a bit more information to locate the specific account. Please - provide us with the following information:
- * last 4 digits of the credit card
- * billing name and address
- If this is linked with PayPal, please provide:
- *PayPal Billing ID
- *PayPal Invoice number
- *email address associated with PayPal
- Once we have some additional information we can review your request.
- Regards,
- KingsIsle Billing Support
As stated previously, no answer has been received to date.
The information that was provided in the original ticket, could not be tied to an account in our database. In addition, the information you provided the Revdex.com, also, could not be tied to an account.
I will have the Support Team resend the request for information on the ticket "[redacted]." Once the return information is received, the investigation can be continued.
Thanks,
KingsIsle Account Manager
Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $49.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...
any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://[redacted]How Does the Billing Work?
Hello again,
One of the disputed charges was for Crowns (in-game currency), which is not a recurring charge. The $6.95 is a monthly discounted family rate that was disputed.
Regards,
KingsIsle Billing Support
Complaint: [redacted]
I am rejecting this response because:
I understand as to why some of the accounts that you sanctioned were in the wrong. For that I understand any backlash and/or problems you may have.
I am not asking for all accounts to be unbanned, I did not know the stolen accounts were sanctioned for more than one reason, for that I understand your reasonings.
But you keep saying "account" which account are we referring to?
I'm sorry to keep dragging this out, but I'm trying to get an understanding, and hope we're on the same page.
You mass banned accounts, so what i'm asking is. What account are we referring to, you keep saying "account" Furthermore, if you'd like to sanction 1 or 2 accounts, If you find their in some violation, that is understandable.
"security of the account could not be maintained", again, what account? Security couldn't be maintained? What do you mean by this? I kept security over me and my families accounts, the ones that were stolen from my family and added later, I could not secure them because they already had exposed personal information.
All I'm asking, is can you please tell me what ALL the accounts did to get banned. In other words, I sent an forgot username to my email, ALL the users in that message were banned. Why?
I'm guessing you're going to say "security"? Or maybe you're unaware ALL the accounts under my email were banned.
If you say "security" non of my accounts have ever been hacked, infact, it has an pretty clean/solid record whenever it comes to being hacked. I've had other accounts under my email sanctioned before, and I was never banned.
So why was ALL the accounts under my email banned? It wasn't for security, so why else? What do I have to do, to get you to appeal the bannings of other accounts? All we want to do is play your game and enjoy it, you sanctioned multiple accounts under no violation and was never accessed by anyone besides family, and no personal information was exposed. My cousin wanted to restart and was so scared to put his creditcard information because he thought you'd ban him for that. I had an friend who got banned, made an new account with his old email address and his account was sanctioned months later randomly for being associated with his old email address. My point is, your support/company scares people, you say allot of things are right/wrong but never have really made an in-debth terms of use. I understand you say "We do investigations". What investigation told you to ban all of my families accounts? Obviously I can prove ownership, along with them, so what investigation lead you to believe that these accounts are stolen in the first place? Or that I cannot protect my accounts?
In your terms of use "and to keep the information current through updates." We did that, we tried providing the security of our accounts after some were stolen. "You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information." We did not "impersonate" anyone, nor misresent our identities, it was clear from the start. Also I don't understand "Use anyone elses account information" so basically me and my family cannot use the same information? Please explain this
"We may suspend or terminate your account for any failure to comply with these Terms of Use" I did not see, MUITPLE accounts. "You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk."
I complied with basically everything in your terms of use, I did not see that you'd sanction mutiple accounts. You say I am responsible for al activies on my account, I maintained the confidentiality TO THIS DAY, no one has accessed the emails currecently on the accounts NOR has anyone stolen the accounts with my email already on the account, so what security problem is there? I've maintained the confidentiality of my accounts. I did not give out personal information to ANYONE either.
That is ALL your terms of use says about accounts, I don't find my account and my families in violation of any of those. Again, I contacted my attorney, I had him assist me, He also agree's you banned multiple accounts under no violation.
So all i'm asking is, what account are we referring to here? Furthermore, why was all accounts under my email address sanctioned, or how can I get you to appeal the bannings of the accounts with no violation? Also, can you please provide evidence that I MYSELF (or my family) Did something wrong?
Basically what it sounds like, a few accounts had security issues so you banned them all. That's pretty unfair because, again, multiple accounts were in no violation and had no security issues. So i'm just asking for assistance, We just want to play your game, So please explain this. "While I understand the points that you have made, the fact remains that there was sufficient evidence to ban the account. There is nothing further that can be done with this account."
What evidence? What account? Furthermore, again, account, you banned EVERY account, my family just wants to play again. Thanks
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the reports are false not because I reported them for no reason but because when I sent in tickets every time I was told to keep reporting by several contact supports and I have thousands of tickets to prove the company is inactively resolving the issues. when I am being harassed I want to at least see that something is being done. there was never anything done to players who are still right now harassing me false reporting me. I reported the same person over and over not random so there not false there just reports made over because the company isnt doing there job properly. I am willing to press chargers and I have hundreds of lawyers ready to persue. I am a beta player with plenty of money and time to persue a multi billion dollar company. its there choice there inactively doing there job and then muting banning and false accusing the people in the community who want a change. the account has never been in any wrong duing and is always reporting properly. just waiting for something to happen to the players who have now been harassing me false reporting me and cyber bullying me. if I was muted so should the other players be but I still see them and they still report me. so unless the claim is accurate with given proof. I will testify against this injustice.
Regards,[redacted]