Complaint: [redacted]
I have emailed you from this email, also used as the account holder email address. I titled the thread "Revdex.com Investigation for my account #[redacted]?" that I sent to your support email.
I will be expecting a reply within 24-48hours, explaining as to why you banned my account, with proof that I gave out account information, I would also like to know as to what violation my account was in under your "perimeters of the policies we have set for account sharing." as I didn't give out account information, I did not violate your tems of use, and I would like proof otherwise. If you cannot provide proof I am requesting another investigation of my account as I am NOT in the wrong.
Ill be awaiting your reply, again if you don't reply within 24-48 ill be recontacting you on Revdex.com's website, as your support team has a habit of not replying to users they falsely banned.
Regards,
[redacted]
Hello!We've located the account and confirmed purchases were made. As a courtesy, the membership of $9.95 was refunded. All of the Crowns that were purchased have been utilized and not eligible for refund. Also, there has been another membership purchased on 6/1/2016 after our...
cancellation and refund. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game. Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder. If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of removing your credit card information from our system. Please note, however, if the card information is re-entered, further charges could occur. We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by you. Regards,KingsIsle Billing Support
Complaint: [redacted]
I am rejecting this response because: I do not know whiat ticket they are referring to. My son provided them MY email address which is the one abive. I already mentioned in mt previous reply that we have NOT received any correspondence from them,. The email ABOVE is the ONLY CORRECT email to send correspondences to. This has ALWAYS been in their data from the very beginning. ANd Pls dont forget that we emailed them several time using MY email address but there was NO response AT ALL. I even threatened to contact Revdex.com but no reply. Now they are REFUSING to discuss this in a PUBLIC forum when they themselves have DISREGARDED ALL PRIVATE MESSAGES SENT TO THEM SINCE JULY. WIth those 3 emails the least teh could have done was to inform me that they have replied somewhere else and we could have it fixed right there and then. I have NOT received ANY inquiry as to what we need to provide them to resolve this issue. it just infuriates me to hear these kinds of dismiisive replies. Kingsisle prob thought that it was a kid involved and they can just ignore him and he will go away. Well, they have NEVER BEEN SO WRONG.
SO if Kingsisle wants this fixed, email me at the above address and we can resolve this privately. I have to warn you that if the response their company provides is NOT satisfactory to us, I will take it back to this public forum. We are NOT going away.
[redacted]
Greetings,After an additional investigation, the accounts in question were absolved of the violations that they were accused of. As a result, the accounts have already been reactivated. Thank You,KingsIsle Account Manager
Hello,As was explained in my previous response, there was no compromise found. In regards to account security, we have not encountered a breach of our account management database, nor did an employee of our company log in and make the comments the account was sanctioned for.Thanks,KingsIsle Account Management
Sharing any personal information is directly against our Terms of Service. We take the mention of threat of suicidevery seriously and would highly recommend contacting a professional in this matter so proper assistance can be provided.There are many...
sites where people can and should discuss their experiences and feelings and we would like to direct you to the following resources that you may find helpful:• ReachOut: [redacted] • Society for the Prevention of Teen Suicide: [redacted] • The Trevor Project: [redacted] Or for immediate assistance, contact the National Suicide Hotline [redacted] or call [redacted].Regards,KingsIsle Support
Complaint: [redacted]
I am rejecting this response because:I don't care what you claim. The fact remains my crowns disappeared TWICE so far and after a time they were magically replaced. These crowns are PAID for with MONEY from users and are NOT your property no matter what you claim has or has not happened. The fact that they were not accessible by me the OWNER of them means someone is playing games and I will not accept any less than what has already been asked for. You and your people are going to learn that what is paid for by users belongs to those very users.
Regards,
[redacted]
Hello,
As per your request, your Membership has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days.
The account can be...
resumed at any time without loss of character data.
Thank you and we hope to see you in the Spiral again soon!
Regards,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,The purchase attempted on 9/17/2014 did not process because an invalid credit card number was entered. Afterwards there was a pay by mobile attempt, which would reflect on your cell phone bill if the transaction is approved by your carrier. Unfortunately, that purchase attempt appears...
to not have gone through your provider. There was a successful membership purchase for $9.95 on 10/2/2014 made with a MasterCard, which the renewal was cancelled that same day; This is why your account did not automatically renew on 11/2/2014. The next purchase was through Paypal for another $9.95 subscription on 11/4/2014, which the membership is active until 12/4/2014. Unless there was a different payment method, billing name, or address, the account 'abuckormore' has no other recent purchases or attempts. If the purchase was made through Paypal, we request that you provide the 13-digit invoice ID.As for the Crowns in question, you can view your Crowns purchase history for the past 3 months at www.wizard101.com. Regards,KingsIsle Support
Hello,
Per our email sent on 7/6/2016, the account in question was banned due to receipt of goods purchased with a stolen credit card from another individual. This account has shared personal information and utilized fraudulent payment methods which violates our...
Terms of Use. We cannot provide a credit to this account because of this activity.
We have made a one-time exception and released the account for further use. Please be mindful and do not share personal information with anyone for any reason in the future.
Regards,
KingsIsle Account Manager
Hello,I have reviewed all of the accounts and tickets involved in this investigation. The accounts in question were banned for violations of out Terms of Use and chargebacks. The violations include, but are not limited to, account sharing and account compromising. This issue was investigated...
by the highest authority in the Support Department. As a result, the bans will not be removed, nor will an appeal be considered. We're sorry the choice was made to violate the Terms of Use. We respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Hello. I accidentally pressed the accept button on terms of my complaint. I want my case resolved in a refund. My case ID is #[redacted]. Please help me with this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I understand as to why some of the accounts that you sanctioned were in the wrong. For that I understand any backlash and/or problems you may have.
I am not asking for all accounts to be unbanned, I did not know the stolen accounts were sanctioned for more than one reason, for that I understand your reasonings.
But you keep saying "account" which account are we referring to?
I'm sorry to keep dragging this out, but I'm trying to get an understanding, and hope we're on the same page.
You mass banned accounts, so what i'm asking is. What account are we referring to, you keep saying "account" Furthermore, if you'd like to sanction 1 or 2 accounts, If you find their in some violation, that is understandable.
"security of the account could not be maintained", again, what account? Security couldn't be maintained? What do you mean by this? I kept security over me and my families accounts, the ones that were stolen from my family and added later, I could not secure them because they already had exposed personal information.
All I'm asking, is can you please tell me what ALL the accounts did to get banned. In other words, I sent an forgot username to my email, ALL the users in that message were banned. Why?
I'm guessing you're going to say "security"? Or maybe you're unaware ALL the accounts under my email were banned.
If you say "security" non of my accounts have ever been hacked, infact, it has an pretty clean/solid record whenever it comes to being hacked. I've had other accounts under my email sanctioned before, and I was never banned.
So why was ALL the accounts under my email banned? It wasn't for security, so why else? What do I have to do, to get you to appeal the bannings of other accounts? All we want to do is play your game and enjoy it, you sanctioned multiple accounts under no violation and was never accessed by anyone besides family, and no personal information was exposed. My cousin wanted to restart and was so scared to put his creditcard information because he thought you'd ban him for that. I had an friend who got banned, made an new account with his old email address and his account was sanctioned months later randomly for being associated with his old email address. My point is, your support/company scares people, you say allot of things are right/wrong but never have really made an in-debth terms of use. I understand you say "We do investigations". What investigation told you to ban all of my families accounts? Obviously I can prove ownership, along with them, so what investigation lead you to believe that these accounts are stolen in the first place? Or that I cannot protect my accounts?
In your terms of use "and to keep the information current through updates." We did that, we tried providing the security of our accounts after some were stolen. "You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information." We did not "impersonate" anyone, nor misresent our identities, it was clear from the start. Also I don't understand "Use anyone elses account information" so basically me and my family cannot use the same information? Please explain this
"We may suspend or terminate your account for any failure to comply with these Terms of Use" I did not see, MUITPLE accounts. "You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk."
I complied with basically everything in your terms of use, I did not see that you'd sanction mutiple accounts. You say I am responsible for al activies on my account, I maintained the confidentiality TO THIS DAY, no one has accessed the emails currecently on the accounts NOR has anyone stolen the accounts with my email already on the account, so what security problem is there? I've maintained the confidentiality of my accounts. I did not give out personal information to ANYONE either.
That is ALL your terms of use says about accounts, I don't find my account and my families in violation of any of those. Again, I contacted my attorney, I had him assist me, He also agree's you banned multiple accounts under no violation.
So all i'm asking is, what account are we referring to here? Furthermore, why was all accounts under my email address sanctioned, or how can I get you to appeal the bannings of the accounts with no violation? Also, can you please provide evidence that I MYSELF (or my family) Did something wrong?
Basically what it sounds like, a few accounts had security issues so you banned them all. That's pretty unfair because, again, multiple accounts were in no violation and had no security issues. So i'm just asking for assistance, We just want to play your game, So please explain this. "While I understand the points that you have made, the fact remains that there was sufficient evidence to ban the account. There is nothing further that can be done with this account."
What evidence? What account? Furthermore, again, account, you banned EVERY account, my family just wants to play again. Thanks
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I've already done that, it's been no help at all. I've asked about any kind of refund but have been completely ignored. I feel like I'm being screwed with here and I'm completely over trying to make this work. It's been very unprofessional overall.
Regards,
[redacted]
One of the disputed charges was for Crowns (in-game currency), which is not a recurring charge. The $6.95 is a monthly discounted family rate that was disputed.
Hello,
On 08/18/2014, the following response was sent on the ticket "[redacted]:"
- Hello,
- We'll be more than happy to research this matter. However, we need a bit more information to locate the specific account. Please - provide us with the following information:
- * last 4 digits of the credit card
- * billing name and address
- If this is linked with PayPal, please provide:
- *PayPal Billing ID
- *PayPal Invoice number
- *email address associated with PayPal
- Once we have some additional information we can review your request.
- Regards,
- KingsIsle Billing Support
As stated previously, no answer has been received to date.
The information that was provided in the original ticket, could not be tied to an account in our database. In addition, the information you provided the Revdex.com, also, could not be tied to an account.
I will have the Support Team resend the request for information on the ticket "[redacted]." Once the return information is received, the investigation can be continued.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: the reports are false not because I reported them for no reason but because when I sent in tickets every time I was told to keep reporting by several contact supports and I have thousands of tickets to prove the company is inactively resolving the issues. when I am being harassed I want to at least see that something is being done. there was never anything done to players who are still right now harassing me false reporting me. I reported the same person over and over not random so there not false there just reports made over because the company isnt doing there job properly. I am willing to press chargers and I have hundreds of lawyers ready to persue. I am a beta player with plenty of money and time to persue a multi billion dollar company. its there choice there inactively doing there job and then muting banning and false accusing the people in the community who want a change. the account has never been in any wrong duing and is always reporting properly. just waiting for something to happen to the players who have now been harassing me false reporting me and cyber bullying me. if I was muted so should the other players be but I still see them and they still report me. so unless the claim is accurate with given proof. I will testify against this injustice.
Regards,[redacted]
Complaint: [redacted]
I have emailed you from this email, also used as the account holder email address. I titled the thread "Revdex.com Investigation for my account #[redacted]?" that I sent to your support email.
I will be expecting a reply within 24-48hours, explaining as to why you banned my account, with proof that I gave out account information, I would also like to know as to what violation my account was in under your "perimeters of the policies we have set for account sharing." as I didn't give out account information, I did not violate your tems of use, and I would like proof otherwise. If you cannot provide proof I am requesting another investigation of my account as I am NOT in the wrong.
Ill be awaiting your reply, again if you don't reply within 24-48 ill be recontacting you on Revdex.com's website, as your support team has a habit of not replying to users they falsely banned.
Regards,
[redacted]
Hello!We've located the account and confirmed purchases were made. As a courtesy, the membership of $9.95 was refunded. All of the Crowns that were purchased have been utilized and not eligible for refund. Also, there has been another membership purchased on 6/1/2016 after our...
cancellation and refund. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.
1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game. Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder. If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of removing your credit card information from our system. Please note, however, if the card information is re-entered, further charges could occur. We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by you. Regards,KingsIsle Billing Support
Complaint: [redacted]
I am rejecting this response because: I do not know whiat ticket they are referring to. My son provided them MY email address which is the one abive. I already mentioned in mt previous reply that we have NOT received any correspondence from them,. The email ABOVE is the ONLY CORRECT email to send correspondences to. This has ALWAYS been in their data from the very beginning. ANd Pls dont forget that we emailed them several time using MY email address but there was NO response AT ALL. I even threatened to contact Revdex.com but no reply. Now they are REFUSING to discuss this in a PUBLIC forum when they themselves have DISREGARDED ALL PRIVATE MESSAGES SENT TO THEM SINCE JULY. WIth those 3 emails the least teh could have done was to inform me that they have replied somewhere else and we could have it fixed right there and then. I have NOT received ANY inquiry as to what we need to provide them to resolve this issue. it just infuriates me to hear these kinds of dismiisive replies. Kingsisle prob thought that it was a kid involved and they can just ignore him and he will go away. Well, they have NEVER BEEN SO WRONG.
SO if Kingsisle wants this fixed, email me at the above address and we can resolve this privately. I have to warn you that if the response their company provides is NOT satisfactory to us, I will take it back to this public forum. We are NOT going away.
[redacted]
Greetings,After an additional investigation, the accounts in question were absolved of the violations that they were accused of. As a result, the accounts have already been reactivated. Thank You,KingsIsle Account Manager
Hello,As was explained in my previous response, there was no compromise found. In regards to account security, we have not encountered a breach of our account management database, nor did an employee of our company log in and make the comments the account was sanctioned for.Thanks,KingsIsle Account Management
Hello,
Sharing any personal information is directly against our Terms of Service. We take the mention of threat of suicidevery seriously and would highly recommend contacting a professional in this matter so proper assistance can be provided.There are many...
sites where people can and should discuss their experiences and feelings and we would like to direct you to the following resources that you may find helpful:• ReachOut: [redacted] • Society for the Prevention of Teen Suicide: [redacted] • The Trevor Project: [redacted] Or for immediate assistance, contact the National Suicide Hotline [redacted] or call [redacted].Regards,KingsIsle Support
Complaint: [redacted]
I am rejecting this response because:I don't care what you claim. The fact remains my crowns disappeared TWICE so far and after a time they were magically replaced. These crowns are PAID for with MONEY from users and are NOT your property no matter what you claim has or has not happened. The fact that they were not accessible by me the OWNER of them means someone is playing games and I will not accept any less than what has already been asked for. You and your people are going to learn that what is paid for by users belongs to those very users.
Regards,
[redacted]
Hello,
As per your request, your Membership has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days.
The account can be...
resumed at any time without loss of character data.
Thank you and we hope to see you in the Spiral again soon!
Regards,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,The purchase attempted on 9/17/2014 did not process because an invalid credit card number was entered. Afterwards there was a pay by mobile attempt, which would reflect on your cell phone bill if the transaction is approved by your carrier. Unfortunately, that purchase attempt appears...
to not have gone through your provider. There was a successful membership purchase for $9.95 on 10/2/2014 made with a MasterCard, which the renewal was cancelled that same day; This is why your account did not automatically renew on 11/2/2014. The next purchase was through Paypal for another $9.95 subscription on 11/4/2014, which the membership is active until 12/4/2014. Unless there was a different payment method, billing name, or address, the account 'abuckormore' has no other recent purchases or attempts. If the purchase was made through Paypal, we request that you provide the 13-digit invoice ID.As for the Crowns in question, you can view your Crowns purchase history for the past 3 months at www.wizard101.com. Regards,KingsIsle Support
Hello,
The account bucky567890 reverted to a Free Trial as of 7/9/2016.
Regards,
KingsIsle Billing Support
Hello,
Per our email sent on 7/6/2016, the account in question was banned due to receipt of goods purchased with a stolen credit card from another individual. This account has shared personal information and utilized fraudulent payment methods which violates our...
Terms of Use. We cannot provide a credit to this account because of this activity.
We have made a one-time exception and released the account for further use. Please be mindful and do not share personal information with anyone for any reason in the future.
Regards,
KingsIsle Account Manager
Hello,I have reviewed all of the accounts and tickets involved in this investigation. The accounts in question were banned for violations of out Terms of Use and chargebacks. The violations include, but are not limited to, account sharing and account compromising. This issue was investigated...
by the highest authority in the Support Department. As a result, the bans will not be removed, nor will an appeal be considered. We're sorry the choice was made to violate the Terms of Use. We respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because:Hello. I accidentally pressed the accept button on terms of my complaint. I want my case resolved in a refund. My case ID is #[redacted]. Please help me with this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I understand as to why some of the accounts that you sanctioned were in the wrong. For that I understand any backlash and/or problems you may have.
I am not asking for all accounts to be unbanned, I did not know the stolen accounts were sanctioned for more than one reason, for that I understand your reasonings.
But you keep saying "account" which account are we referring to?
I'm sorry to keep dragging this out, but I'm trying to get an understanding, and hope we're on the same page.
You mass banned accounts, so what i'm asking is. What account are we referring to, you keep saying "account" Furthermore, if you'd like to sanction 1 or 2 accounts, If you find their in some violation, that is understandable.
"security of the account could not be maintained", again, what account? Security couldn't be maintained? What do you mean by this? I kept security over me and my families accounts, the ones that were stolen from my family and added later, I could not secure them because they already had exposed personal information.
All I'm asking, is can you please tell me what ALL the accounts did to get banned. In other words, I sent an forgot username to my email, ALL the users in that message were banned. Why?
I'm guessing you're going to say "security"? Or maybe you're unaware ALL the accounts under my email were banned.
If you say "security" non of my accounts have ever been hacked, infact, it has an pretty clean/solid record whenever it comes to being hacked. I've had other accounts under my email sanctioned before, and I was never banned.
So why was ALL the accounts under my email banned? It wasn't for security, so why else? What do I have to do, to get you to appeal the bannings of other accounts? All we want to do is play your game and enjoy it, you sanctioned multiple accounts under no violation and was never accessed by anyone besides family, and no personal information was exposed. My cousin wanted to restart and was so scared to put his creditcard information because he thought you'd ban him for that. I had an friend who got banned, made an new account with his old email address and his account was sanctioned months later randomly for being associated with his old email address. My point is, your support/company scares people, you say allot of things are right/wrong but never have really made an in-debth terms of use. I understand you say "We do investigations". What investigation told you to ban all of my families accounts? Obviously I can prove ownership, along with them, so what investigation lead you to believe that these accounts are stolen in the first place? Or that I cannot protect my accounts?
In your terms of use "and to keep the information current through updates." We did that, we tried providing the security of our accounts after some were stolen. "You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information." We did not "impersonate" anyone, nor misresent our identities, it was clear from the start. Also I don't understand "Use anyone elses account information" so basically me and my family cannot use the same information? Please explain this
"We may suspend or terminate your account for any failure to comply with these Terms of Use" I did not see, MUITPLE accounts. "You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk."
I complied with basically everything in your terms of use, I did not see that you'd sanction mutiple accounts. You say I am responsible for al activies on my account, I maintained the confidentiality TO THIS DAY, no one has accessed the emails currecently on the accounts NOR has anyone stolen the accounts with my email already on the account, so what security problem is there? I've maintained the confidentiality of my accounts. I did not give out personal information to ANYONE either.
That is ALL your terms of use says about accounts, I don't find my account and my families in violation of any of those. Again, I contacted my attorney, I had him assist me, He also agree's you banned multiple accounts under no violation.
So all i'm asking is, what account are we referring to here? Furthermore, why was all accounts under my email address sanctioned, or how can I get you to appeal the bannings of the accounts with no violation? Also, can you please provide evidence that I MYSELF (or my family) Did something wrong?
Basically what it sounds like, a few accounts had security issues so you banned them all. That's pretty unfair because, again, multiple accounts were in no violation and had no security issues. So i'm just asking for assistance, We just want to play your game, So please explain this. "While I understand the points that you have made, the fact remains that there was sufficient evidence to ban the account. There is nothing further that can be done with this account."
What evidence? What account? Furthermore, again, account, you banned EVERY account, my family just wants to play again. Thanks
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I've already done that, it's been no help at all. I've asked about any kind of refund but have been completely ignored. I feel like I'm being screwed with here and I'm completely over trying to make this work. It's been very unprofessional overall.
Regards,
[redacted]
Hello again,
One of the disputed charges was for Crowns (in-game currency), which is not a recurring charge. The $6.95 is a monthly discounted family rate that was disputed.
Regards,
KingsIsle Billing Support
Hello,
On 08/18/2014, the following response was sent on the ticket "[redacted]:"
- Hello,
- We'll be more than happy to research this matter. However, we need a bit more information to locate the specific account. Please - provide us with the following information:
- * last 4 digits of the credit card
- * billing name and address
- If this is linked with PayPal, please provide:
- *PayPal Billing ID
- *PayPal Invoice number
- *email address associated with PayPal
- Once we have some additional information we can review your request.
- Regards,
- KingsIsle Billing Support
As stated previously, no answer has been received to date.
The information that was provided in the original ticket, could not be tied to an account in our database. In addition, the information you provided the Revdex.com, also, could not be tied to an account.
I will have the Support Team resend the request for information on the ticket "[redacted]." Once the return information is received, the investigation can be continued.
Thanks,
KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: the reports are false not because I reported them for no reason but because when I sent in tickets every time I was told to keep reporting by several contact supports and I have thousands of tickets to prove the company is inactively resolving the issues. when I am being harassed I want to at least see that something is being done. there was never anything done to players who are still right now harassing me false reporting me. I reported the same person over and over not random so there not false there just reports made over because the company isnt doing there job properly. I am willing to press chargers and I have hundreds of lawyers ready to persue. I am a beta player with plenty of money and time to persue a multi billion dollar company. its there choice there inactively doing there job and then muting banning and false accusing the people in the community who want a change. the account has never been in any wrong duing and is always reporting properly. just waiting for something to happen to the players who have now been harassing me false reporting me and cyber bullying me. if I was muted so should the other players be but I still see them and they still report me. so unless the claim is accurate with given proof. I will testify against this injustice.
Regards,[redacted]