Hello,I have reviewed the incident in question. Please know that the distribution of any personal information in game, whether that be an address or social media account name, is a violation of our chat policies. This is the reason your account was sanctioned in the first place. That being...
said, the punishment given was not in line with the policies that we have set for violations. I removed the mute from your account and you should have chat permissions at this time. In the future, please refrain from the distribution of personal information while in game.Thanks,KingsIsle Account Manager
Hello,At this time, we do not offer phone support in any capacity. If you would like assistance from our Support Team, I would recommend creating a ticket through our support site, at www.[redacted].com.Thanks,KingsIsle Account Manager
Hello,
Unfortunately, we can not provide that type of information in a public forum such as this. However, feel free to contact us directly through the Wizard101 website, or at [email protected]. That being said, I have reviewed the evidence found during the investigation of this account and can confirm that the action taken, was within the perimeters of the policies we have set for account sharing.
Thanks,
Kingsisle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Greetings,What you are requesting is not possible for us to accommodate. In addition, it is not something that the Support Team could even begin to ask our Development Team to consider. Only in a case where a decision is made to provide this service to the entire player base, would a service like this even be considered. I am sorry, but there is nothing more that can be done.Thanks,KingsIsle Account Manager
Hi there,
I have located the Paypal dispute and issued a $60 refund through Paypal. You should be receiving a follow-up confirmation email. The account in which the purchase was made has been banned until payment for utilized services have been received.
Please...
let me know if you have any other questions!
Regards,
KingsIsle Billing Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
rejecting this response because: I have contacted the email and still have not heard a response back. I am very angry that still after almost 2 weeks don't have my hacked account and have not had any progress towards getting it back.
Regards,
[redacted]
Hello,When an investigation is done on accounts such as yours, know that every scenario is taken into consideration. However, the evidence that we find based on IP and MAC address logs, among other details, must corroborate the claim. In this case, the evidence led to the termination of the account. This action has been reviewed and found to be correct. Thanks,KingsIsle Account Manager
Hello there,We have confirmed based off the ip address provided that the chat below did indeed come from the same computer source. The account has had multiple violations of our terms of use previously for in game chat. As such it has been permanently muted. We're sorry, we wish it...
hadn't come to this either. The account was sanctioned for violating the Terms of Use. Specifically, “(1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material,"Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. While we try to negate the player's exposure to foul language and/or harassing behaviors, people can still get very creative in getting around our safe-guards. For security reasons, we can not share with you the exact chat logs used in game, however, we can give you a sampling of the words/phrases which were said by the account's character which led to this action. The character on account dudelooks was logged as saying the following:[redacted]We are aware of accounts working around the chat filters to communicate foul language and are working to mitigate any notion that it is condoned by KingsIsle.While we understand the frustration of not having chat options in the game, we'd like you to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. We cannot overlook the violation of our rules. Regards,KingsIsle SupportP.S. Please view the following links for your reference.* www.wizard101.com/game/termsofuse* www.pirate101.com/free_game/terms_of_use
Hello,I was able to find the ticket that you submitted, regarding the charges that you mentioned. This ticket was received on 03/11/2015. Our Support Team answered said ticket on 03/12/2015.The charges in question were all made by a user logged into the website. These were not...
duplicate charges. Each transaction was processed at completely different times, indicating that multiple purchases were made. Only someone with access to the account information, master password and credit card security information, could make said purchases. Since the services purchased have already been utilized on the account, they are no longer eligible for refund. This was all explained in the response sent, via ticket [redacted]. Thank you,KingsIsle Account Manager
We do not provide phone support.
As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement...
within 2-3 business days. The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?
Hello,I have reviewed the information provided by your correspondence and the information provided by the Revdex.com. To date, we have received no ticket requests from either the email address listed with the Revdex.com, nor the email address tied to the game account. In addition, there have been no...
tickets received, that mentioned the account name. As a result, the automated renewal, which was detailed on the check out screen and the receipt email at time of initial purchase, charged the active billing profile on the account. In regards to the ban placed on the account, a dispute was filed for the charge in question through your credit card issuer. This resulted in a chargeback, which forced a refund from us. Any time this occurs, the account tied to the chargeback is banned. That being said, the charge was eligible for a refund and I have removed the ban from the account, including all the game time that was remaining.Thank you,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: I never even talked bad in game the account was only weeks old..they need to show me proof of this..they don't even know my user name for game how can they say I talked bad in game
Regards,
[redacted]
Hello,
I have reviewed all of the information regarding this issue. To date, the only ticket we have received from your email address, was [redacted]. That ticket was received on 10/24/2014. In that ticket, you copied your original email, which never reached us. In any case, I...
have provided the refund requested and you should see those funds back on your credit card in the next few business days. Because the charges were not eligible for refund, the account has been banned and the credit card blocked from use in our system. This will prevent any future charges, going forward.
Thanks,
KingsIsle Account Manager
Hello,
We received an email correspondence about canceling your subscription on 5/30/2014, and responded the same day. As previously communicated, we have cancelled the account [redacted] and provided a refund of the most recent charge of $9.95 as a courtesy.
When you subscribe for our services, you agree to a recurring charge until cancelled beforehand. We have no records of a previous cancellation request either from email or through our website. I can assure you that your account is now cancelled, and the card in which the purchases were made can no longer be billed charges through our site.
Regards,
KingsIsle Billing Support
Hi There!When you subscribe to our services, you agree to a recurring charge unless cancelled beforehand.As per your request, your [redacted] Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued...
a credit of $9.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? [redacted]
Hello,I have reviewed the incident in question. Please know that the distribution of any personal information in game, whether that be an address or social media account name, is a violation of our chat policies. This is the reason your account was sanctioned in the first place. That being...
said, the punishment given was not in line with the policies that we have set for violations. I removed the mute from your account and you should have chat permissions at this time. In the future, please refrain from the distribution of personal information while in game.Thanks,KingsIsle Account Manager
Hello,At this time, we do not offer phone support in any capacity. If you would like assistance from our Support Team, I would recommend creating a ticket through our support site, at www.[redacted].com.Thanks,KingsIsle Account Manager
Hello,
Unfortunately, we can not provide that type of information in a public forum such as this. However, feel free to contact us directly through the Wizard101 website, or at [email protected]. That being said, I have reviewed the evidence found during the investigation of this account and can confirm that the action taken, was within the perimeters of the policies we have set for account sharing.
Thanks,
Kingsisle Account Manager
Hello again,
All the accounts linked to the account have been banned.
Regards,
KingsIsle Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Greetings,What you are requesting is not possible for us to accommodate. In addition, it is not something that the Support Team could even begin to ask our Development Team to consider. Only in a case where a decision is made to provide this service to the entire player base, would a service like this even be considered. I am sorry, but there is nothing more that can be done.Thanks,KingsIsle Account Manager
Hello,
The account [redacted] has already been cancelled and the two most recent renewals have been refunded.
Regards,
KingsIsle Billing Support
Hi there,
I have located the Paypal dispute and issued a $60 refund through Paypal. You should be receiving a follow-up confirmation email. The account in which the purchase was made has been banned until payment for utilized services have been received.
Please...
let me know if you have any other questions!
Regards,
KingsIsle Billing Support
Complaint: [redacted]
I am rejecting this response because: I was only muted not banned. So I can still play
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am...
rejecting this response because: I have contacted the email and still have not heard a response back. I am very angry that still after almost 2 weeks don't have my hacked account and have not had any progress towards getting it back.
Regards,
[redacted]
Hello,When an investigation is done on accounts such as yours, know that every scenario is taken into consideration. However, the evidence that we find based on IP and MAC address logs, among other details, must corroborate the claim. In this case, the evidence led to the termination of the account. This action has been reviewed and found to be correct. Thanks,KingsIsle Account Manager
Hello there,We have confirmed based off the ip address provided that the chat below did indeed come from the same computer source. The account has had multiple violations of our terms of use previously for in game chat. As such it has been permanently muted. We're sorry, we wish it...
hadn't come to this either. The account was sanctioned for violating the Terms of Use. Specifically, “(1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material,"Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. While we try to negate the player's exposure to foul language and/or harassing behaviors, people can still get very creative in getting around our safe-guards. For security reasons, we can not share with you the exact chat logs used in game, however, we can give you a sampling of the words/phrases which were said by the account's character which led to this action. The character on account dudelooks was logged as saying the following:[redacted]We are aware of accounts working around the chat filters to communicate foul language and are working to mitigate any notion that it is condoned by KingsIsle.While we understand the frustration of not having chat options in the game, we'd like you to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. We cannot overlook the violation of our rules. Regards,KingsIsle SupportP.S. Please view the following links for your reference.* www.wizard101.com/game/termsofuse* www.pirate101.com/free_game/terms_of_use
Hello,I was able to find the ticket that you submitted, regarding the charges that you mentioned. This ticket was received on 03/11/2015. Our Support Team answered said ticket on 03/12/2015.The charges in question were all made by a user logged into the website. These were not...
duplicate charges. Each transaction was processed at completely different times, indicating that multiple purchases were made. Only someone with access to the account information, master password and credit card security information, could make said purchases. Since the services purchased have already been utilized on the account, they are no longer eligible for refund. This was all explained in the response sent, via ticket [redacted]. Thank you,KingsIsle Account Manager
Hi There!
We do not provide phone support.
As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement...
within 2-3 business days. The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?
Hello,I have reviewed the information provided by your correspondence and the information provided by the Revdex.com. To date, we have received no ticket requests from either the email address listed with the Revdex.com, nor the email address tied to the game account. In addition, there have been no...
tickets received, that mentioned the account name. As a result, the automated renewal, which was detailed on the check out screen and the receipt email at time of initial purchase, charged the active billing profile on the account. In regards to the ban placed on the account, a dispute was filed for the charge in question through your credit card issuer. This resulted in a chargeback, which forced a refund from us. Any time this occurs, the account tied to the chargeback is banned. That being said, the charge was eligible for a refund and I have removed the ban from the account, including all the game time that was remaining.Thank you,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: I never even talked bad in game the account was only weeks old..they need to show me proof of this..they don't even know my user name for game how can they say I talked bad in game
Regards,
[redacted]
Hello,
I have reviewed all of the information regarding this issue. To date, the only ticket we have received from your email address, was [redacted]. That ticket was received on 10/24/2014. In that ticket, you copied your original email, which never reached us. In any case, I...
have provided the refund requested and you should see those funds back on your credit card in the next few business days. Because the charges were not eligible for refund, the account has been banned and the credit card blocked from use in our system. This will prevent any future charges, going forward.
Thanks,
KingsIsle Account Manager
Hello,
We received an email correspondence about canceling your subscription on 5/30/2014, and responded the same day. As previously communicated, we have cancelled the account [redacted] and provided a refund of the most recent charge of $9.95 as a courtesy.
When you subscribe for our services, you agree to a recurring charge until cancelled beforehand. We have no records of a previous cancellation request either from email or through our website. I can assure you that your account is now cancelled, and the card in which the purchases were made can no longer be billed charges through our site.
Regards,
KingsIsle Billing Support
Hi There!When you subscribe to our services, you agree to a recurring charge unless cancelled beforehand.As per your request, your [redacted] Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued...
a credit of $9.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? [redacted]