Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $49.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...
any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://[redacted]How Does the Billing Work?
Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is complete. We will gladly reinstate the account as soon as we hear from the card issuer that the...
chargeback has been rescinded or otherwise resolved. If you wish to expedite the process, please contact your bank directly.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] [redacted]. Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account. The amount necessary to reinstate this account is: $140 ($130 disputed amount + $10 ($5 per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support
Hello,While I sympathize with your situation, the message you received from our Support Team was per policy. We can not guarantee drops that are considered random by design. There is nothing that the Support Team can do to change the drop chance, nor can they provide you with the item you...
are looking for. I am sorry.Thanks,KingsIsle Account Manager
Hello,We apologize for any inconvenience, but due to security considerations regarding Family Plans, linking an account to a Family Account is permanent and irreversible. Also, we cannot swap accounts between Family Accounts. Let us know if you have other questions or...
Please review the message board post on this subject. We trust, should any future exploits be identified, the player refrain from using it to artificially enhance his/her account. The account has been suspended for one week and will be able to resume normal gameplay after that time.
https://www.[redacted]/forum/[redacted]/account-sanctions-for-game-exploitation-...⇄ />
Regards,
KingsIsle Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also would like for KingsIsle Entertainment to email me personally on the main email used for the 2 accounts as to let me know how my banned/muted accounts are doing, and for my accounts to be unmuted, thank you.
Regards,
[redacted]
Hello,
This issue has already been reviewed and the action taken has come from the highest authority. Please know that we do not take this action lightly. It was decided that the security of the account could not be maintained and the only viable action was to close it indefinitely. While I understand the points that you have made, the fact remains that there was sufficient evidence to ban the account. There is nothing further that can be done with this account.
Thanks,
KingsIsle Account Manager
Hello,
I was unable to find a ticket created by the email address you provided the Revdex.com. In any case, I was able to find the active account, "IHeartWafflez" and close it. In addition I have removed the billing profile. You will no longer be billed for this account going forward.
/>
Thanks,
KingsIsle Account Manager
Hello,
Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.
The benefits purchased were already utilized by the game account, which is why the charges were not eligible for refund. However, it does appear that we have already provided courtesy refunds in the amount of $169. As a result, the account responsible for said charges has been banned and can no longer be access. In addition, the billing profile responsible has been blocked and can no longer be used to make purchases through our billing system.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
I have identified the account in question and removed the billing information from it. Since this is a public forum, I will refrain from providing private information about said account, such as the name. The account had an active Wizard101 and Pirate101 subscription. These...
subscriptions were purchased by a user with access to your credit card information. One was started on 05/11/2014, the other on 06/05/2014. Since that time, there has been no request to cancel, either online or through the Support Team. This is the reason the system continued to bill your credit card.
That being said, I have refunded a total of $27.80 back to your card. This covers the last two months of the game time purchased. In addition, the account has been banned and can no longer be accessed. Should you wish to discuss any specific account details with the Support Team, please contact us through the website, www.wizard101.com, or go directly to this link:
https://www.wizard101.com/game/help
Thanks,
KingsIsle Account Manager
The packs you are referring to, contain a completely random set of items that, in terms of Crown value, exceed the amount spent on the pack. While there is a bit of chance involved with the purchase of packs, referring to it as gambling would indicate that there is a...
chance to get little or no value from the purchase, which is not the case. The pack may not contain exactly what a particular player is hoping to get, but there is absolutely equal or more value in the items attained.
In regards to the requested resolutions you listed, none can be accomplished through this correspondence. The Support Team can not initiated a change to the game in any manner. Should you wish to voice your feedback on the recent update, I would recommend posting your thoughts on the official Wizard101 forums. This is the best place to have the Community Team see and relay your feedback to the development staff.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope that all of my billing is removed from the account. I understand the account is banned "until payment" but I am hoping that this will not happen again with the same account, honestly you guys should watch closely so that this doesn't happen to anyone else. Kingsisle is an excellent company, however I'd like to suggest to keep a close eye to prevent this issue with said account in the future. Thanks for my money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Greetings,
Please know that emails were sent to all accounts that were affected by the sanctions. In addition, no email addresses or emails were blocked in our system. If you did not receive an email, it could have been moved to your "Junk" folder, or address was possibly set to "Bad Address" in our system, if any of our emails were bounced back to us. If this was the case, there may have been issues getting the email to you. All that being said, notifications were attempted in every case.
Sincerely,
KingsIsle Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I don't think it's fair that my son's account will be "banned" now because of their error, but I want the refund.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: this has happened to me 3 times in a month and I feel because of this disconnection I could have lost out on getting the robe from malistare because of this error invalid username and password I believe compensation is in order.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I did not get reported any time during or prior to the time I was banned. It had to have been a mistake.
Regards,
[redacted]
According to the information I have, this issue has been resolved via the support ticket [redacted]. If there is still an issue, please respond to that ticket and our Support Team will assist you further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $49.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...
any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? https://[redacted]How Does the Billing Work?
Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is complete. We will gladly reinstate the account as soon as we hear from the card issuer that the...
chargeback has been rescinded or otherwise resolved. If you wish to expedite the process, please contact your bank directly.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] [redacted]. Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account. The amount necessary to reinstate this account is: $140 ($130 disputed amount + $10 ($5 per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support
Hello,While I sympathize with your situation, the message you received from our Support Team was per policy. We can not guarantee drops that are considered random by design. There is nothing that the Support Team can do to change the drop chance, nor can they provide you with the item you...
are looking for. I am sorry.Thanks,KingsIsle Account Manager
Hello,We apologize for any inconvenience, but due to security considerations regarding Family Plans, linking an account to a Family Account is permanent and irreversible. Also, we cannot swap accounts between Family Accounts. Let us know if you have other questions or...
concerns.Regards,KingsIsle Support
Hello,
Please review the message board post on this subject. We trust, should any future exploits be identified, the player refrain from using it to artificially enhance his/her account. The account has been suspended for one week and will be able to resume normal gameplay after that time.
https://www.[redacted]/forum/[redacted]/account-sanctions-for-game-exploitation-...⇄ /> Regards,
KingsIsle Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also would like for KingsIsle Entertainment to email me personally on the main email used for the 2 accounts as to let me know how my banned/muted accounts are doing, and for my accounts to be unmuted, thank you.
Regards,
[redacted]
Hello,
This issue has already been reviewed and the action taken has come from the highest authority. Please know that we do not take this action lightly. It was decided that the security of the account could not be maintained and the only viable action was to close it indefinitely. While I understand the points that you have made, the fact remains that there was sufficient evidence to ban the account. There is nothing further that can be done with this account.
Thanks,
KingsIsle Account Manager
Hello,
I was unable to find a ticket created by the email address you provided the Revdex.com. In any case, I was able to find the active account, "IHeartWafflez" and close it. In addition I have removed the billing profile. You will no longer be billed for this account going forward.
/>
Thanks,
KingsIsle Account Manager
Hello,
Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.
The benefits purchased were already utilized by the game account, which is why the charges were not eligible for refund. However, it does appear that we have already provided courtesy refunds in the amount of $169. As a result, the account responsible for said charges has been banned and can no longer be access. In addition, the billing profile responsible has been blocked and can no longer be used to make purchases through our billing system.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
I have identified the account in question and removed the billing information from it. Since this is a public forum, I will refrain from providing private information about said account, such as the name. The account had an active Wizard101 and Pirate101 subscription. These...
subscriptions were purchased by a user with access to your credit card information. One was started on 05/11/2014, the other on 06/05/2014. Since that time, there has been no request to cancel, either online or through the Support Team. This is the reason the system continued to bill your credit card.
That being said, I have refunded a total of $27.80 back to your card. This covers the last two months of the game time purchased. In addition, the account has been banned and can no longer be accessed. Should you wish to discuss any specific account details with the Support Team, please contact us through the website, www.wizard101.com, or go directly to this link:
https://www.wizard101.com/game/help
Thanks,
KingsIsle Account Manager
Hello,
The packs you are referring to, contain a completely random set of items that, in terms of Crown value, exceed the amount spent on the pack. While there is a bit of chance involved with the purchase of packs, referring to it as gambling would indicate that there is a...
chance to get little or no value from the purchase, which is not the case. The pack may not contain exactly what a particular player is hoping to get, but there is absolutely equal or more value in the items attained.
In regards to the requested resolutions you listed, none can be accomplished through this correspondence. The Support Team can not initiated a change to the game in any manner. Should you wish to voice your feedback on the recent update, I would recommend posting your thoughts on the official Wizard101 forums. This is the best place to have the Community Team see and relay your feedback to the development staff.
Thank You,
KingsIsle Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope that all of my billing is removed from the account. I understand the account is banned "until payment" but I am hoping that this will not happen again with the same account, honestly you guys should watch closely so that this doesn't happen to anyone else. Kingsisle is an excellent company, however I'd like to suggest to keep a close eye to prevent this issue with said account in the future. Thanks for my money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Greetings,
Please know that emails were sent to all accounts that were affected by the sanctions. In addition, no email addresses or emails were blocked in our system. If you did not receive an email, it could have been moved to your "Junk" folder, or address was possibly set to "Bad Address" in our system, if any of our emails were bounced back to us. If this was the case, there may have been issues getting the email to you. All that being said, notifications were attempted in every case.
Sincerely,
KingsIsle Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I don't think it's fair that my son's account will be "banned" now because of their error, but I want the refund.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: this has happened to me 3 times in a month and I feel because of this disconnection I could have lost out on getting the robe from malistare because of this error invalid username and password I believe compensation is in order.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I did not get reported any time during or prior to the time I was banned. It had to have been a mistake.
Regards,
[redacted]
Hello,
According to the information I have, this issue has been resolved via the support ticket [redacted]. If there is still an issue, please respond to that ticket and our Support Team will assist you further.
Thank you,
KingsIsle...
Account Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]