Kohl's Corporation

We will be more than happy to address our customer's concern. In order to honor our customer Kohl's Cash request, we would need copies of the receipts for the transactions. Please have them attach to complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls policy and their customer service or lack there of is absolutely horrific! They have not addressed any of the issues in the complaint or even attempted to come to an amicable resolution. I have read several other complains from other customers regarding the same types of issues without a response or resolution. Clearly they take pride in their unethical business practices and bad customer service hence their reputation! I cannot accept the business reply because they did not address any of the issues outlined in the complaint not attempted to offer a resolution. I hope all customers reading this think twice about shopping with this company and spend your money with a company who actually values their customers! Shame on kohls!
Regards,
[redacted]

We are very sorry to
learn that your order did not arrive by the guaranteed December 24th delivery
date. We certainly understand your disappointment and we would be happy to look
into this for you.
Due to the delay, we have credited $30.00 to your order. Please allow 7 to 10
business days for...

the credit to appear on your Visa ending in 5283.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The name that you took from my licence was [redacted] Capp. The items were returned to the Hazel Dell Jewelry Dept at their Kohls location. The phone number on that would be ###-###-####, and email '[redacted]@gmail.com  This information has not changed since I returned the items.
Regards,
[redacted]

We make every effort to ensure that we will have enough merchandise to meet the needs of our customers. However, on occasion a sale item may out-sell our expectations. Please check back at Kohls.com soon as items are replenished frequently. Unfortunately, we are unable to send the item as it is...

out of stock. We encourage the customer to check back and we will be more than happy to process an adjustment for the original sale price.

Our records indicate, she has reached out to us through a different channel. As previously explained to the customer, the online advertisement regarding the 15% off discount states if a customer does not currently have a 15, 20 or 30 percent discount available, a 15% off discount will...

automatically be applied to the purchase. You do not need a coupon to save an extra 15% with a Kohl's Charge. However, if the customer has an additional percent off, our system will recognize the scanned coupon and will not add the 15% off discount automatically loaded on the Kohl's Charge, as we do not combine two percent-off discounts. We are unable to apply an additional discount.

We apologize for the inconvenience our customer experienced due to the expired promo codes. Our intention is not to send out expired promo codes or mislead our customers. We will be forwarding your feedback to our marketing department. We will be more than happy to send a couple of 30% coupons and a...

$20.00 gift card.  Please have the customer respond with her mailing address so we can mail out our coupons and gift card.

Our records
show a return was processed for Kohls.com order number # [redacted] on
09/17/15. We advise the customer to allow 7-10 business days to receive this.
We apologize for any inconvenience.

We...

have processed another credit for $15.00 to the
customer's Master card ending in [redacted] on 02/19/16. We advise our customer to
allow 10-14 business days for the credit to appear. Additionally, upon review
of Kohls.com order # 4269163916, the customer's earned and redeemed $10.00 in
Kohl's Cash. When you return merchandise from a purchase that earned Kohl’s
Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s
Cash coupon, the amount of the Kohl’s Cash will be deducted from your return
amount. The Kohl's Cash policy is listed on both the coupon and the sales flyer
that corresponds to the Kohl's Cash sale. We are unable to comply with the
customer's request for any additional credit, as she redeemed the Kohl's Cash
earned on this order. We apologize for any additional disappointment.

Our online department has processed a credit for our customer in the amount of $31.58, which will be applied to the Visa ending in 2461. Please advise our customer to allow 7-10 business days for this to appear on their credit card statement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I just checked and see they did process the request just this week.  Although, that's over a month after the whole situation occurred and was WAY too delayed and late in my opinion. I now am aware of how the company does business and will never be ordering from them again.  So, as far as i'm concerned this was the last part of the almost 6 week long nightmare to be finally completed.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of the customer’s Kohls.com order # [redacted] we are able to verify
the return was processed on 04/11/15. Unfortunately a system error occurred preventing
the credit to post on the...

customer’s Kohl’s account. At this time we have
forwarded the matter to our Sales Audit team for immediate re-processing. We ask that the customer allow 5-7 business days
for the credit to reflect on their account. We apologize for the delay and the
inconvenience.

I have already contacted the phone number several times and gave them the information that I have. This is far from "hassle free return" and I would just like my merchandise back and I will give it to someone. I will be closing my Kohl's charge as well since I have been treated like a thief and directed towards the loss prevention line. Like, I told them several times. I received the cookware set for a gift from my uncle at the end of November. My wife and I did research and purchased a set at Sur la table. When I received the set,it was given directly to me in a kohl's box. Since that time, my uncle has passed away. WOULD YOU LIKE ME TO PROVIDE THE DEATH CERTIFICATE? I can do that. When I talked to the representatives on the phone, they have asked for additional information. I have provided it. The last time, I said I woulf talk to my grandafther (my uncles father) to see if he had additonal information. He did not. Since I've been treated like a liar, a thief and everything else I would just like my merchandise back. I stated this to the representative as well, she stated they could not do that. It states no where on the receipt that this is the process and says nothing more the "hassle free, no questions asked." I would just like my merchandise back and would no longer like to deal with an organization who treats its customers like thieves.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis...

information is listed online and in-store. We stand behind the refund given to the customer. We encourage the customer to locate their receipt to receive a full refund.

We have processed a return for the Vanity on 01/16/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

Our records show a return for Kohls.com order #4211531577 was processed on 12/04/15, back to the customer's VISA ending in 4080. We apologize for any inconvenience.

We advise the customer to reply with the order number, item sku number and tracking number of item that was shipped as a return. Once we have this information, we will be able to research this matter. We apologize for any inconvenience.

Our records indicate the customer's credit for the missing item from Kohls.com order number [redacted] was credited on 08/29/15. If the customer is missing any additional credits we advise her to reply with the Order number and SKU information. Additionally, we are sending the customer three 30%...

 off coupons vial mail for her experience. Please allow 10-14 business days to receive these. We apologize for any disappointment.

We are more than happy to research our customer's concern, but more information is needed. Please have the customer provide her mother's information.

We have processed a credit back to our customer’s [redacted] in the
amount of $65.86 for the missing items she did not receive with her Kohls.com
order# [redacted]. We advise our
customer to allow 10-14 business days for the credit to appear on her
[redacted].