Kohl's Corporation

We have processed a return for the Vanity on 01/16/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

Upon review of order [redacted], a 30% off discount was applied, $10.00 of coupon as well as additional credits totaling $45.00 to the order. Per our calculations, the difference remaining that she should have received is $9.00. We have applied a credit back to her credit card for this amount. The...

credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later.

Our online department has processed a credit for our customer in the amount of $31.58, which will be applied to the Visa ending in 2461. Please advise our customer to allow 7-10 business days for this to appear on their credit card statement.

We apologize for the inconvenience and frustration our customer experienced with Order 6968719357. We have processed a refund in the amount of $499.98 which will be applied to the Visa ending in 0268. Please advise our customer to allow 7-10 business days for it to reflect on their credit...

card.

We will not be contacting the customer's mother as the complaint was filed by the customer on behalf of his mother. As stated, the customer's mother is welcome to contact our Customer Service Department to resolve her account directly and properly with our representatives.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls policy and their customer service or lack there of is absolutely horrific! They have not addressed any of the issues in the complaint or even attempted to come to an amicable resolution. I have read several other complains from other customers regarding the same types of issues without a response or resolution. Clearly they take pride in their unethical business practices and bad customer service hence their reputation! I cannot accept the business reply because they did not address any of the issues outlined in the complaint not attempted to offer a resolution. I hope all customers reading this think twice about shopping with this company and spend your money with a company who actually values their customers! Shame on kohls!
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Upon review of the order [redacted], our records do not indicate gift wrap was charged for this order. In addition, a refund for the shipping was submitted back to the Kohl's Charge account on 11/21. The customer should have received this credit. We processed an additional $1.65 credit back to the...

form of tender used as the customer was advised a total of $30.65 would be credited back to the account. We apologize for any inconvenience.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Our customer was sent $36.00 on April 11, 2017 to [redacted]. We will reprocess a new $36.00 VISA Prepaid card to the address on this complaint, and will be mailed out within 15 business days.. We apologize for any frustration this has caused the customer.

We apologize for the inconvenience our customer has experienced. A refund will be processed for the amount of $266.93 for the order not received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $23.72 but that is not want I returned. I returned 2 packages of  Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size 44 and I order size 34 so was kohl's  error.I never gave them a order number so they must have just used a number for prior order,. They owe me $52.00 for the 2 packages of briefs, $3.66 taxand $8.95 postage and $7.75 return postage.  Tracking Number: [redacted]Regards,
[redacted]

The customer's subtotal was $126.99, and he input the promotional code [redacted] to receive a discount of $19.05. After taxes, the customer's card was charged $117.38. Our records show a return for $117.38 was processed back to the customer's VISA ending in 0150, on 12/09/15. The customer received...

the correct return amount.

Our records indicate she has been advised of our pricing disclosure regarding potential errors listed online. We are unable to fulfill her order under those circumstances. We stand behind our previous statement. Once again we apologize for any inconvenience.

We have processed a return for Kohls.com order on 12/24/15. Additionally, we are not able to reactivate Kohl's Cash, therefor me have processed a credit for the coupons back to the customer's account. We advise our customer to allow 10-14 business days for the credits. We apologize for any...

inconvenience.

Upon review of our customer's order, the customer stated that FedEx denied her claim. Kohl's is not responsible for the items since  FedEx confirms delivery of her package. She would need to contact FedEx and the customer might want to consider filing a police report as well.

We have applied an additional credit in the amount of $40.00 to the Kohl's Charge ending in 0273. Please advise our customer to allow 3-5 business days.

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only, as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we began enforcing this policy and allowing for a grace period of 48 hours after...

date of expiration to accept Kohl's Cash. Her feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policy. We are unable to compensate for the expried Kohl's Cash.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, the package was finally received 15 days after the order was put in, and at no point, Kohl's customer service rep or the responding party here on Revdex.com showed any care to help tracking the package when there was no information updated. no response regarding their horrible customer service provided. not an apology for this nightmare as a customer experienced.  Based on this "Don't care" attitude showed by Kohl's here. this response is not accepted. Package received is just part of the complaint, the bad customer service experience is another part of the complaint, and the 2nd part is not being addressed at all. 
Regards,
[redacted]

We have sent a $10.00 gift card to the customer's mailing address as a replacement for the missing Kohl's Cash. We apologize for any inconvenience.