Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], that they will do more research and work to resolve my complaint.
Regards,
[redacted]

Upon review of Kohls.com order #[redacted] it appears the customer
was not previously reimbursed for the missing items because UPS did provided us
proof of delivery. The customer was informed the next steps were to file a
police report or file a claim with UPS. At this time as a courtesy we...

have
returned the two items back to the customer's Kohl's Charge. We advise our
customer to allow 10-14 business days for the credit to appear on her Kohl’s
Charge account.

At this time, Kohl’s return/exchange policy is posted in
our Customer Service areas, on the back of our sales receipts, and on our
web-site at Kohls.com for your convenience. At Kohl’s complete...

satisfaction is
our goal. If our merchandise does not meet your expectations, we offer the
following return options:·        
Original Receipt – an exchange, or refund based
upon the original tender.·        
Gift Receipt – an exchange, or Kohl’s
Merchandise Credit at the original purchase price.·        
 No receipt
– an exchange, or a Kohl's Merchandise Credit based on the lowest 13-week sale price.
Without a valid receipt we are unable to accommodate the customer’s
request for full return credit. We apologize for any disappointment.

Please inform the customer that our records indicate that he placed his online order on November 21, 2016, while the rebates were valid November 24-November 25, 2016, unfortunately making him ineligible for the rebates promotion, as he ordered these items too soon. Additionally, our customer...

contacted Kohl's Customer Service after he placed this online order to inquire about the rebates.

Our customer would need to contact ###-###-#### in order to obtain information in regards to her corporate refund.

We have forwarded the customer's request our Collections Department to stop all communication to the customer. All future correspondences will be executed via US mail. If you have any further questions, please do not hesitate to contact our Collections Department directly at ###-###-####.

Upon review of her Kohl's Charge account, the transaction has been voided and there are no pending charges on the account. The next payment is due on August 16th. We have closed the account per the customer's request.

Please let our customer know that we stand behind our previous response. Our customer is welcome to return the rug in the store for full price with a receipt. As I understand she does not live close to a Kohl's store, this can be done  next time she is by a Kohl's, as there is no deadline to make returns for this item.

We attempted to reach the customer via telephone however was unsuccessful. The customer is more than welcome to reply via this complaint with any additional questions she may have.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

I have attached a picture of the screen showing the advertised price, along with time and date stamp. The time and date stamp directly correlate with the time I called customer service to resolve the problem.
Again customer service was unable to help me. If Kohls has a policy of not honoring sale prices they need to state in on their website where the consumer does not need to search for it.
I am not satisfied with this issue and continue to believe that there is some compromise that Kohls can come to, to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I JUST RECEIVED THE STATED GIFT CARD. CASE CLOSED
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's lies. The MVC shipping codes are not sent quarterly. They were sent monthly. I have not received a free shipping code or an MVC email since the end of October. I received an email from the corporate office and was told the rep would be in all day and to call her. I called her. She was not in. I left a message and she never called me back. I am not surprised.Not sure why Kohl's does not want to take responsibility for this and own it. Many customers experience this problem with emails, including my niece. I have experienced this twice. I am losing all interest in Kohl's, and I think this complaint should be left on the Revdex.com site and the conversation ended since it is not going anywhere. Most companies care and go overboard for their loyal customers. Not Kohl's. I am sick of dealing with this. I think it has Revdex.com complaint has been going on for long enough where I say I am not satisfied. 
 
Regards,
[redacted]

I'm happy we share these sentiments, but at no time have you told me that you will be reviewing the calls and taking any appropriate actions.  Actions speak louder than words.

The selection of merchandise may vary by store. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We are unable to comply with the customer request to honor Black Friday prices, or discount a similar item. We apologize for any additional disappointment.

We stand behind the decision made by our Corporate Loss Prevention Department.

The
requirement of each rebate is set up and specific to each vendor of our
merchandise. We realize that the merchandise is to be a gift; we would be happy
to credit her for the rebate. We will be sending the customer a $10 gift card
via mail. Please allow 10-14 business days to
receive this. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] They have yet to be addressed. I am STILL waiting for the correct item to be sent to me. I have yet to get the item. I originally paid for on order [redacted]. I was just AGAIN sent the wrong item

Our records indicate the return amount for order [redacted] was processed back to her Kohl's Charge account. Please allow 24-48 hours for the credit to appear on her account. We have also waived the late fee assessed to the account as well.

We advise the customer to contact our Rewards Department to update this information as there are additional items that need to be verified prior to updating her account. The can be reached at ###-###-####.