Kohl's Corporation

As we have no record of our customer calling or emailing Kohl's about this concern, please have her respond with documents supporting the purchases, which qualified her for the rebates. After this is done, we would be more than happy to research this for our customer.

We have partnered with our marketing department and have requested they stop all marketing mail from being sent to our customer's address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11748245, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have already contacted customer service with the missing order number and they were not able to resolve.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda R[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the frustration this has caused our customer. Please know we have processed a gift card in the amount of $87.17 which was sent via mail on June 29 to the address on the order. Additionally, a credit in the amount of $4.17 will be credited on our customers Master Card ending in [redacted],...

which she will see in an average of seven days.

We have forwarded the customer’s address
information to our Marketing Department for removal. Please be advised that it may take up
to 12 weeks for the change to take effect, as they are printed 6 to 8 weeks in
advance and are held at the post office until delivery date. We apologize for
any...

inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
THe business has requested to know the location of the refund denial.  This occurred in the Cold Spring, Kentucky store.
Regards,
[redacted]

We regret to hear of the customer's disheartening Kohls.com
experience. We have processed a return for the missing item from Kohls.com
order #[redacted] on 03/02/16. We advise our customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Kohl's website clearly states that if the order is canceled by Kohl's, the Kohl's cash earned does not change.  I was depending on the Kohl's cash to be awarded so I missed out on other TV deals in between the time the order was placed and I received the cancellation notice, which was several days.  The day after the order was canceled I was told by a Kohl's phone representative that I would still be receiving the $300 Kohl's cash.  This resulted in an even further delay as I was waiting for the Kohl's cash redemption period to start to find another TV on Kohls.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After submitting my complaint, I contacted the business by phone and spoke with a manager who was able to resolve my problem. It required about 30 minutes of my time -- and I was simply attempting to correct THEIR mistake.I continue to be amazed by the sloppy business practices of this company and will never do business with them again.I appreciate the Revdex.com's efforts to resolve this issue.
Regards,
[redacted]

We will be more than happy to research with our rebate department in regards to our customer's inquiry. Once we receive a response, we will be happy to reach out to our customer.

We regret to learn the customer has not received their anticipated return credit. At this time we advise the customer to reply with the Kohls.com order number for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $23.72 but that is not want I returned. I returned 2 packages of  Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size 44 and I order size 34 so was kohl's  error.I never gave them a order number so they must have just used a number for prior order,. They owe me $52.00 for the 2 packages of briefs, $3.66 taxand $8.95 postage and $7.75 return postage.  Tracking Number: [redacted]Regards,
[redacted]

We regret to learn that our customer received a griddle instead of the food processor they ordered. A refund was processed for the missing item.
Order number [redacted] was submitted by the customer and the order reflects SKU 06373168  - KitchenAid Classic Plus 4.5 qt. Stand...

Mixer in the color White.  This order was delivered on December 2, 2014.
Order number [redacted] was also submitted by the customer and reflects SKU 93968598 - KitcheAid Classic Plus 4.5 qt. Stand Mixer in the color Silver. This order was delivered on December 1, 2014.
Regretfully, the stores in Champaigne, Bloomington, and Decatur do not have SKU 93968598.
We would need the items returned in order to process a refund to our customer's account. We would be glad to schedule a pick up with our carrier for both of the orders and have them returned to our fulfillment center for a refund. Our customer may also return the items to the store for an immediate refund. Once we receive confirmation from our customer regarding a pick up for both orders we will schedule the pick up and provide a confirmation email with the dates of pick up. We apologize for the inconvenience our customer has experienced.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $11.61 for the missing items she did not receive with her Kohls.com order# [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. We...

apologize for any disappointment.

We have processed a return for Kohls.com order on 12/24/15. Additionally, we are not able to reactivate Kohl's Cash, therefor me have processed a credit for the coupons back to the customer's account. We advise our customer to allow 10-14 business days for the credits. We apologize for any...

inconvenience.

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com orders. It appears we have issued refunds for Orders 7040353109, 703499234 and Order 7006584440. These credits were applied on December 14, 2016 to the Kohl's Charge ending in 4883.

The customer's subtotal was $126.99, and he input the promotional code [redacted] to receive a discount of $19.05. After taxes, the customer's card was charged $117.38. Our records show a return for $117.38 was processed back to the customer's VISA ending in 0150, on 12/09/15. The customer received...

the correct return amount.

Upon review the jeans
purchased by the customer were not part of the Buy One Get One promotion
because the particular size and color purchased were on...

clearance. While Kohl's
strives to provide accurate product and pricing information, unintentional
pricing or typographical errors may occur. Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). We are unable to
accommodate the customer’s request for a pricing adjustment.

I also stand by my statement that it is not listed on the back of either gift card nor was it posted in the area where the gift cards were located in the store. I don't appreciate being treated like a liar nor do I appreciate having been put in this situation at all so I will pursue this matter in Alabama small claims court at this point since it appears the Revdex.com will not be able to help me resolve this issue.