Kohl's Corporation

Kohl's first and foremost concern is our customer’s comfort.
We take every precaution necessary to ensure that all situations are handled
appropriately, and we consistently monitor our Loss Prevention protocol.  We apologize for the discomfort and disappointment
the customer recently...

experienced at our store. We have forwarded the matter to
the District Loss Prevention Manager for internal review.

We...

have processed another credit for $15.00 to the
customer's Master card ending in [redacted] on 02/19/16. We advise our customer to
allow 10-14 business days for the credit to appear. Additionally, upon review
of Kohls.com order # 4269163916, the customer's earned and redeemed $10.00 in
Kohl's Cash. When you return merchandise from a purchase that earned Kohl’s
Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s
Cash coupon, the amount of the Kohl’s Cash will be deducted from your return
amount. The Kohl's Cash policy is listed on both the coupon and the sales flyer
that corresponds to the Kohl's Cash sale. We are unable to comply with the
customer's request for any additional credit, as she redeemed the Kohl's Cash
earned on this order. We apologize for any additional disappointment.

I have
researched the concerns regarding the customer’s Rewards account. The e-mail
address and password she previously received assistance...

with was for her “My
Kohl’s Charge account; the system used to view your Kohl’s Charge account
information. Our records to do not indicate the customer has ever enrolled in
the Kohl’s Yes2You Rewards program, which is a completely separate entity. We
will be unable to accommodate the request to retroactively provide the customer’s
reward points, as she has never had an account.  We advise the customer to contact
our Rewards Department directly if she needs assistance enrolling. She may
email them at [email protected] or call their Customer Service Contact Center
at ###-###-####.

We apologize he has not received a telephone response back. Our Kohl's Charge linked coupons can only be applied to the Kohl's Charge and cannot be split between a different form of tender. We advise the customer to reply with the receipt information, starting with the date, to determine the details...

of the return.

Our records indicate, she has reached out to us through a different channel. As previously explained to the customer, the online advertisement regarding the 15% off discount states if a customer does not currently have a 15, 20 or 30 percent discount available, a 15% off discount will...

automatically be applied to the purchase. You do not need a coupon to save an extra 15% with a Kohl's Charge. However, if the customer has an additional percent off, our system will recognize the scanned coupon and will not add the 15% off discount automatically loaded on the Kohl's Charge, as we do not combine two percent-off discounts. We are unable to apply an additional discount.

Our records show the customer’s concerns escalated to the
Executive Office, and she was informed that she was not able to receive her
requested credit without proof of purchase. She was provided a gift card as a
courtesy to her. Our records also show the customer accepted a Kohl’s
Merchandise...

credit for her non-receipted return. She was also provided a gift
card from our Kohls.com Customer Service. The customer has already been advised
her return options, and we are unable to accommodate her request for any additional
credits.

Upon review the jeans
purchased by the customer were not part of the Buy One Get One promotion
because the particular size and color purchased were on...

clearance. While Kohl's
strives to provide accurate product and pricing information, unintentional
pricing or typographical errors may occur. Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). We are unable to
accommodate the customer’s request for a pricing adjustment.

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com orders. It appears we have issued refunds for Orders 7040353109, 703499234 and Order 7006584440. These credits were applied on December 14, 2016 to the Kohl's Charge ending in 4883.

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis...

information is listed online and in-store. We stand behind the refund given to the customer. We encourage the customer to locate their receipt to receive a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was asked to reply with the order number etc so it is below.Order number [redacted]Items received from that order were [redacted] and [redacted] nothing else arrived. I was told to reference # [redacted] when I started called to request this issue be resolved. ThanksRegards,
[redacted]

A return for SKU 89028994 was processed on 12/29/15, back to the customer's Master Card ending in 7588. Additionally,  the customer's Revdex.com complaint has reached the highest level in our company and we regret the frustrations she endured. We recognize the importance of providing great service at all times. We make every effort to ensure that  interactions with our associates are more than satisfactory and that customers receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and that our associates did not provide the service anticipated. Please know these concerns have reached a high level and the feedback has been provided to the appropriate channels for internal review. We apologize for any inconvenience.

We make every effort to ensure that we will have enough merchandise to meet the needs of our customers. However, on occasion a sale item may out-sell our expectations. Please check back at Kohls.com soon as items are replenished frequently. Unfortunately, we are unable to send the item as it is...

out of stock. We encourage the customer to check back and we will be more than happy to process an adjustment for the original sale price.

I also stand by my statement that it is not listed on the back of either gift card nor was it posted in the area where the gift cards were located in the store. I don't appreciate being treated like a liar nor do I appreciate having been put in this situation at all so I will pursue this matter in Alabama small claims court at this point since it appears the Revdex.com will not be able to help me resolve this issue.

We will be more than happy to research with our rebate department in regards to our customer's inquiry. Once we receive a response, we will be happy to reach out to our customer.

Upon review of the customer’s Kohls.com order # [redacted] we are able to verify
the return was processed on 04/11/15. Unfortunately a system error occurred preventing
the credit to post on the...

customer’s Kohl’s account. At this time we have
forwarded the matter to our Sales Audit team for immediate re-processing. We ask that the customer allow 5-7 business days
for the credit to reflect on their account. We apologize for the delay and the
inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The name that you took from my licence was [redacted] Capp. The items were returned to the Hazel Dell Jewelry Dept at their Kohls location. The phone number on that would be ###-###-####, and email '[redacted]@gmail.com  This information has not changed since I returned the items.
Regards,
[redacted]

Upon review, we can confirm a pick-up request has been scheduled and the item has been retrieved. Once it reaches our Fulfillment Center, a refund will be processed back to the form of tender used. We are happy to honor the original sale price of a replacement order. We apologize for any...

inconvenience.

We apologize for the inconvenience our customer experienced due to the expired promo codes. Our intention is not to send out expired promo codes or mislead our customers. We will be forwarding your feedback to our marketing department. We will be more than happy to send a couple of 30% coupons and a...

$20.00 gift card.  Please have the customer respond with her mailing address so we can mail out our coupons and gift card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.If and when I receive the merchandise credit of $90.28 I would gladly retract my complaint as promised. I have been a loyal customer of theirs for more than a decade and I feel I deserve more respect than I was provided with. Assuming I did not pay for items is very unethical and very unprofessional. I am okay in settling the disputed amount and taking a loss considering how pleasant kohl's customer service has been to me, and how they have provided me and my family with great quality merchandise throughout the years. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are very sorry to
learn that your order did not arrive by the guaranteed December 24th delivery
date. We certainly understand your disappointment and we would be happy to look
into this for you.
Due to the delay, we have credited $30.00 to your order. Please allow 7 to 10
business days for...

the credit to appear on your Visa ending in 5283.