Kohl's Corporation

Upon review of her Kohl's Charge account, our records indicate she has received credits in the amount of $405.46 for the dates requested. In addition, a letter was mailed at her request, outlining the details of the credit. We have credited the correct amount to back to her Kohl's Charge account at...

this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] You did not process a return on order #6639077690 you processed it on the one I did receive. I'm also out of the Kohl's cash I was suppose to receive. Yes there was a -50.00 on Jan. 5th but there still were two charges on there for 2 stand mixers One I didn't receive.

We are processing a refund for our customer in the amount of $186.10 for
Order 5693327479 which
will be applied to our customer Kohl's account. The reason $75.00 is reduced is
because our customer did redeem the $75.00 issued at the time the order was
submitted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I don't understand that you told me " it appears we are not able to refund our customers Kohl's Cash." It is soooo funny.As you can see now, I placed an order 1 month ago, but my order was canceled at sometime.( Now I found it ) without any explanation or refund.Asking you to process or refund if not possible to finalize my order with regards, but a month after you just told me "not able to refund"? This is simple. I ordered , but it is not possible to process, then you give me a refund. That's all. What makes you so difficult to do this?I already send you my kohls cash number and amount I spent, so you have to refund all my cash 
Regards,
[redacted]

On Tue, Jan 19, 2016 at 7:53 PM, [redacted] <[redacted]> wrote:U see 15 dollars. That is kohl cash. They added that. Pls allow me explain u clear. Under kohl policy, if under 49.99 and I shall earn nothing. If under 50 and earn 10 or 15. Now I return it back with under 50 then kohl should follow policy. Therefore they broke policy and I still consider them to steal my 15 dollars. Thanks.

Please advise customer per rebate form Terms and Conditions please allow up to 8 weeks for receipt of your reward.

I wanted to let you know that I do not agree with Kohl's response or lack of response.  [redacted], of Kohl's corporate office knows I did not understand this one of the many, many, many rules and regulations associated with Kohl's Cash, YES Rewards and promo codes.  Instead of choosing to do the right thing after finding out I did not know this particular rule, Ms. [redacted], still chooses to alienate me as a customer.  I am going to cut up my Kohl's card and mail it to a consumer news team in the area of Kohl's corporate office.  I will ask them to return my card to, Ms. [redacted], and ask her why she would choose to lose a good customer with a #4 level Kohl's credit card (yet, another program Kohl's offers), instead of doing the simple, right thing by exchanging the $20.00 Kohl's Cash I feel I was forced to purchase for real cash.  I wonder if consumers have ever asked themselves how Kohl's can offer, sooooo, many of these various discounts and still make a profit from a sale?  How much does Kohl's, actually, have to overprice their products to offer this many discounts and still make a profit?  In fact, most of time all of these offers will, actually, apply to one order/purchase?  That's a lot of discounts to come off one purchase, in my opinion.  These are just some of many questions I will ask a consumer news team to seek answers for from, Ms. [redacted].  The bottom line for me is this.  It was bad enough when I was in an, actual, Kohl's store trying to explain how I felt to a Kohl's cashier.  She was making sarcastic comments under her breath when I questioned her response concerning my belief I was forced to purchase $20.00 worth of Kohl's Cash.  I assume she did this because her manager was standing at the same counter helping another customer and she did not want him to hear the tone in what she was saying to me.  This salesperson's sarcastic attitude caused me to lose my temper.  I am truly sorry for this.  Even though that was a stress inducing experience, it does not compare to my experience with, Ms. [redacted], of Kohl's corporate office.  Regardless of what, Ms. [redacted], thought I knew at the time she left a message on my voicemail, she, now, knows that I did not fully understand this one rule/regulation, but she would, still, rather be obstinate and lose a good customer.  Ms. [redacted]'s, actions toward me are not logical and she refuses to even be professional enough to send me a reason "why?" she is treating me this way.  She has been completely non-responsive in my recent attempts for answer concerning the issues I am having with Kohl's.  According to the Revdex.com, Ms. [redacted], has, also, refused to give a response to my complaint filed against Kohl's.  This is why I am, again, feeling "forced" by Kohl's to do something I never wanted to do.  Instead of being forced to purchase Kohl's Cash, this time I am having to contacting a consumer news team near Kohl's corporate office just to find out why I am being treated this way?  I do intend on finding out why and warning other consumers, so they can avoid this type of unnecessary, stressful treatment from Kohl's executives like, Ms. [redacted].I want to thank you and the Revdex.com for your time and help.  I would greatly appreciate it if you would include this final response to Kohl's via the Revdex.com in my formal complaint published on your website.  Have a nice evening.Sincerely,[redacted]

Kohl’s has indeed reviewed
the screenshots and concerns related to the account. The screenshots provided
display the same information furnished on the Kohl’s Charge statements. The customer
failed to schedule on time payments for the months of September and October. As
previously stated we have determined that the information previously furnished
to the credit reporting agencies is accurate. We have closed the account per
the customer's request. We stand behind our previous response and consider this
matter closed.

For
the security and protection of our customer's account information, we are
unable to communicate detailed account information via e-mail with a third
party. We recommend the customer advise her husband to contact
our customer service line ###-###-####
directly for...

assistance regarding this matter.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11904666, and find that this resolution is satisfactory to me. 
Regards,
Ashley M[redacted]

We are unable to re-send her merchandise as the items were delivered per the tracking information. We welcome the customer to repurchase the items and we will honor 20% off of the new order. We apologize for her experience.

We apologize for the inconvenience our customer experienced when placing Order 5211516613 on Kohls.com. Unfortunately,  our system is set up to deduct the  balance from the gift card with the lowest amount first followed by the gift card with the next highest amount. Even if the gift card...

was entered in a specific order, our system would not deduct the value until it goes into processing. Regrettably, we will not be reversing the transaction as requested since it was not Kohl’s error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

It is unclear why the customer's Kohls.com return was...

delayed. We have processed a return for Kohls.com order #[redacted] on 01/25/16. Part of the return was processed back to the customer's Kohl's Charge account, and the remainder was placed on a Kohl's Merchandise Credit sent via USPS. We advise our customer to allow 10-14 business days to receive this. We sincerely apologize for any inconvenience.

We understand the customer's frustration, and apologize for any additional disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a credit for $76.95 back to the customer's account for Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We also advise the customer to update their shipping information before placing future orders. We apologize for any inconvenience.

On Wed, Sep 23, 2015 at 5:59 PM, [redacted] <[redacted]> wrote:This complaint has been fully resolved.  Please remove from your site if possible.  Thanks.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The response I received from Kohl's did not contain a resolution but simply asked if I knew the promo code I wanted applied.  I no longer remember the promo code but the discount percent was 20% and $10 off an order of $50 or more.  My order met that criteria.  I am only sorry that this matter was not addressed on the day I placed the order although I made several attempts to do so.  There were so many opportunities for things to have ended well.

I am rejecting Kohl's response due to their being no language about the sales price and/or discounts not qualifying for the $50 advertised pre-paid Visa. Furthermore, the register printed out the rebate which demonstrates I am correct on this matter as it was programmed in their system to generate once the customer purchased the Samsonite luggage at the price above their offer regardless of final coupons and discounts. The ad influenced my decision to up my budget to buy the more expensive luggage with the offer of getting $50 back in a pre-paid Visa card or otherwise I would not have made such a large purchase. I am willing to accept a Kohl's coupon equal to $50 as a possible solution.