Kohl's Corporation

Please advise customer per rebate form Terms and Conditions please allow up to 8 weeks for receipt of your reward.

Our Rewards Birthday coupons are issued systematically
during the customer’s birth month. The coupon will be sent to the email address
provided when the customer registered their account. To ensure that the
customer receives the email, we advise they add [redacted] to their
contact...

list and approved senders list on their email account. Additionally, we
advise the customer to check their junk or spam folder to see if the coupon
filtered there.
If at the end of the month the customer fails to receive
their anticipated coupon, we would be more than happy to accommodate the birthday
reward. We apologize for any inconvenience.

More information is needed in order to research our customer's concern:Is the customer able to confirm the order number?Can the customer please attach the image of the item received?Please have the customer attach the order confirmation below?

We apologize for the inconvenience our customer experienced when placing Order 5211516613 on Kohls.com. Unfortunately,  our system is set up to deduct the  balance from the gift card with the lowest amount first followed by the gift card with the next highest amount. Even if the gift card...

was entered in a specific order, our system would not deduct the value until it goes into processing. Regrettably, we will not be reversing the transaction as requested since it was not Kohl’s error.

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com,...

there are situations when an out of stock may
not be evident until the order picking process. This can be attributed to high
order volume, damages, etc. We apologize for the inconvenience our customer
experienced with her Kohls.com order.

I wanted to let you know that I do not agree with Kohl's response or lack of response.  [redacted], of Kohl's corporate office knows I did not understand this one of the many, many, many rules and regulations associated with Kohl's Cash, YES Rewards and promo codes.  Instead of choosing to do the right thing after finding out I did not know this particular rule, Ms. [redacted], still chooses to alienate me as a customer.  I am going to cut up my Kohl's card and mail it to a consumer news team in the area of Kohl's corporate office.  I will ask them to return my card to, Ms. [redacted], and ask her why she would choose to lose a good customer with a #4 level Kohl's credit card (yet, another program Kohl's offers), instead of doing the simple, right thing by exchanging the $20.00 Kohl's Cash I feel I was forced to purchase for real cash.  I wonder if consumers have ever asked themselves how Kohl's can offer, sooooo, many of these various discounts and still make a profit from a sale?  How much does Kohl's, actually, have to overprice their products to offer this many discounts and still make a profit?  In fact, most of time all of these offers will, actually, apply to one order/purchase?  That's a lot of discounts to come off one purchase, in my opinion.  These are just some of many questions I will ask a consumer news team to seek answers for from, Ms. [redacted].  The bottom line for me is this.  It was bad enough when I was in an, actual, Kohl's store trying to explain how I felt to a Kohl's cashier.  She was making sarcastic comments under her breath when I questioned her response concerning my belief I was forced to purchase $20.00 worth of Kohl's Cash.  I assume she did this because her manager was standing at the same counter helping another customer and she did not want him to hear the tone in what she was saying to me.  This salesperson's sarcastic attitude caused me to lose my temper.  I am truly sorry for this.  Even though that was a stress inducing experience, it does not compare to my experience with, Ms. [redacted], of Kohl's corporate office.  Regardless of what, Ms. [redacted], thought I knew at the time she left a message on my voicemail, she, now, knows that I did not fully understand this one rule/regulation, but she would, still, rather be obstinate and lose a good customer.  Ms. [redacted]'s, actions toward me are not logical and she refuses to even be professional enough to send me a reason "why?" she is treating me this way.  She has been completely non-responsive in my recent attempts for answer concerning the issues I am having with Kohl's.  According to the Revdex.com, Ms. [redacted], has, also, refused to give a response to my complaint filed against Kohl's.  This is why I am, again, feeling "forced" by Kohl's to do something I never wanted to do.  Instead of being forced to purchase Kohl's Cash, this time I am having to contacting a consumer news team near Kohl's corporate office just to find out why I am being treated this way?  I do intend on finding out why and warning other consumers, so they can avoid this type of unnecessary, stressful treatment from Kohl's executives like, Ms. [redacted].I want to thank you and the Revdex.com for your time and help.  I would greatly appreciate it if you would include this final response to Kohl's via the Revdex.com in my formal complaint published on your website.  Have a nice evening.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The amount disputed is incorrect. Kohls should be giving me back 180 in store credit via kohls cash not 108. Can you help to confirm this? Also, is it possible to change the '=' character in my name to '-'? Thank you. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. Our records indicate the vendor is attempting to pick up the sofa with a recent attempt made on 1/6/16. A refund for the amount of $482.93 was processed on 1/4/16. Previously, on 12/10/15, the $100.00 shipping surcharge was...

credited. Both adjustments will show on the customer's method of payment for this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I don't understand that you told me " it appears we are not able to refund our customers Kohl's Cash." It is soooo funny.As you can see now, I placed an order 1 month ago, but my order was canceled at sometime.( Now I found it ) without any explanation or refund.Asking you to process or refund if not possible to finalize my order with regards, but a month after you just told me "not able to refund"? This is simple. I ordered , but it is not possible to process, then you give me a refund. That's all. What makes you so difficult to do this?I already send you my kohls cash number and amount I spent, so you have to refund all my cash 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda [redacted]

More information is needed in order for us to research our customer's concern. Is the customer able to provide an order number?

It is unclear why the customer's Kohls.com return was...

delayed. We have processed a return for Kohls.com order #[redacted] on 01/25/16. Part of the return was processed back to the customer's Kohl's Charge account, and the remainder was placed on a Kohl's Merchandise Credit sent via USPS. We advise our customer to allow 10-14 business days to receive this. We sincerely apologize for any inconvenience.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11904666, and find that this resolution is satisfactory to me. 
Regards,
Ashley M[redacted]

Our records
indicate we received her complaint through a different channel and her return
was processed on 07/22/15. We advise our customer to allow 10-14 business days
for the credit to appear on her Kohl’s Charge account.

Revdex.com:
THIS IS UNBELIEVABLE!!  THIS MATTER IS NOT CLOSED!!I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize, we can confirm the credit applied as of 09/14/2016 is int he amount if $12.99 and not $12.93.

We apologize for the inconvenience and frustration the
customer experienced on June 11, 2015 at the Hialeah Store. It appears we did
reverse the $30.00 transaction in question on the customer's Kohl's Charge
ending 6039 on April 19, 2016. Please allow 5-7 business days for the credit to
post to...

her Kohl's Charge. We do not accept Kohl's Gift Cards as payments on
the Kohl's Charge.  Although you cannot
make a payment using a Kohl’s Gift Card or Kohl's Merchandise Credit, payments
can be made at every Kohl's store using a check, cash, or money order.  Payments can also be made using Kohl's Cares
Gift Cards, which are Gift Cards sold by non-profit organizations as part of a
fundraising program.  Payments can also
be made through our automated telephone system or online through My Kohl's
Charge by using your bank routing number and checking account number. We are more
than happy to send the customer a $50.00 gift card for the inconvenience and
frustration, as well as a replacement for the original that was not redeemed at
checkout on June 11, 2016.

We regret the customer has not received their anticipated refund. At this time I am able to confirm we have processed a request for a new Kohl's Merchandise Credit to be sent to the address listed on the complaint. We advise the customer to allow 10-14 business days to receive this. We apologize for the delay and any inconvenience.

On...

Tue, Jan 27, 2015 at 8:44 PM, [redacted] [redacted] wrote:I just received word that Kohl's did finally contact the credit bureaus to have the late charge removed from my credit report.  I now accept their resolution of my complaint.  Thank you so much for your assistance.  [redacted]