Kohl's Corporation

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and they're asking for the Kohls cash numbers and PINs I used for this order. Below is the list of Kohls cash numbers and PINs:[redacted]279096 PIN:9362[redacted]392944 PIN:5057[redacted]230658 PIN:3454[redacted]342411 PIN:4686[redacted]205631 PIN:6940Please provide these to Kohls. Thanks.
Regards,
[redacted]

We are unable to ship the missing items without a form of payment attached. In addition, a refund was processed back to the form of tender used with order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced regarding their most recent Kohls.com order. A full refund has been processed for their order including $8.95 for shipping. Please allow 3-5 business days for it to post to their Kohl's Charge.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Eva [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.II had to reorder items in order to receive them and still have not received refund for order placed not 30th. If you are now telling me I need to return to get refund fine I will do so but I will not endure any more problems. I am also waiting for delivery of order placed dec 5 supposedly lost yet again and told can not do anything to dec 28 which is way past xmas and delivery guarantee. I had three different orders supposedly lost, more time wasted on my part to correct and no responsibility from kohls what so ever.  This is unacceptable I guess I will need to return all items just to get some of my money back and then and and again be inconvenienced for your lies. 
Regards,
[redacted]

We regret the customer's desired merchandise arrived damaged. Our records show a UPS pick-up was scheduled on 12/06/15 for the merchandise. The customer will be credited with 5-7 business after the merchandise arrived back to our warehouse. If the customer still desires the merchandise, we are...

more than happy to honor the original price paid, and free shipping. Regrettably, we are not able to discount the merchandise any further as it is an exclusion. The manufacturer of this product prohibits any additional discounting  of this item. The customer may simply reply to this complaint with the new order number and we will credit her accordingly. We are happy to honor 30% off a future Kohls.com order that does not include any excluded merchandise. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The attempt of the payment was with a customer service representative with Kohl's at the call center over the phone, not in a store. Customer service representatives and their supervisors have full acces to customers' account. This account was paid in full by the date specified. Please have this business change the status on my credit report to paid in full.
Regards,
[redacted]

We regret the customer's BOPUS order was canceled. If the customer still desires the merchandise, we would be more than happy to honor the original price paid. We advise the customer to reply with the original order number, and the new order, and we will credit them accordingly. We apologize for any...

inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory enough to me.  I received a cash credit to my debit card for a portion of the item and a merchandise credit on a gift card for the rest.
Regards,
[redacted]

We have partnered with our sales audit department and we have agreed to apply a $40.00 to our customer's Visa card. Please advise our customer to allow 7-10 business days for it to post.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  kohls store credit number under the barcode:[redacted]

More information is needed in order to research our customer's concern:Is the customer able to confirm the order number?Can the customer please attach the image of the item received?Please have the customer attach the order confirmation below?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda [redacted]

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com,...

there are situations when an out of stock may
not be evident until the order picking process. This can be attributed to high
order volume, damages, etc. We apologize for the inconvenience our customer
experienced with her Kohls.com order.

More information is needed in order for us to research our customer's concern. Is the customer able to provide an order number?

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The amount disputed is incorrect. Kohls should be giving me back 180 in store credit via kohls cash not 108. Can you help to confirm this? Also, is it possible to change the '=' character in my name to '-'? Thank you. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. Our records indicate the vendor is attempting to pick up the sofa with a recent attempt made on 1/6/16. A refund for the amount of $482.93 was processed on 1/4/16. Previously, on 12/10/15, the $100.00 shipping surcharge was...

credited. Both adjustments will show on the customer's method of payment for this order.

Our Rewards Birthday coupons are issued systematically
during the customer’s birth month. The coupon will be sent to the email address
provided when the customer registered their account. To ensure that the
customer receives the email, we advise they add [redacted] to their
contact...

list and approved senders list on their email account. Additionally, we
advise the customer to check their junk or spam folder to see if the coupon
filtered there.
If at the end of the month the customer fails to receive
their anticipated coupon, we would be more than happy to accommodate the birthday
reward. We apologize for any inconvenience.