Kohl's Corporation

We would like to research our customer's concern further. The following information will be needed from the customer so we may research on our end:What address was the package sent to?How was the merchandise purchased, online or in store?

We will be more than happy to research our customer's concern. More information is needed. Please inquire our customer which item was received incorrectly, since it was not specified in the original complaint. Once that information is received, we will be happy to research our customer's...

concern.

We apologize for the inconvenient and disheartening
situation regarding the customer’s Kohls.com order. We regret any
inconsistencies and multiple contacts the customer endured to reach a final
resolution. We would like to assure her that this is not indicative of our service.
The customer’s concerns have been shared with our E-Commerce Executive
Department to ensure that our best practices are executed.

The customer is indeed allowed to provide feedback at the number provided, as there is no designated "Complaint Department." Additionally, all Revdex.com complaints are addressed by the Executive Office. Please know that the feedback has reached a high level and has been forwarded to the appropriate departments for their internal review.  Once again we sincerely apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not have a order number I told them that 50 or more times. I gave them copy of form that was in the package.They are just trying to be difficult someone at the Ohio Return Center must have stole the items I returned for themselves.I sent them the attached information but yet they have done nothing. I am not going to pay my bill til they fix this issue orany late fees.Regards,
[redacted]

We apologize for any inconvenience experienced however we stand behind our offer. If the customer would like to place another order, we advise the customer to reply with her decision.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I WANT MY FULL REFUND to the card I paid with.  That is $34.01!!  I DO NOT want any refund as part of Kohl's cash.  I WANT MY MONEY BACK IN MY BANK ACCOUNT!  If you want to offer the $11 and $30 in addition to A FULL REFUND, I will accept that.  REFUND MY $34.01 TO THE CARD I PAID WITH!!!  There is NO reason to refund any of it to Kohl's Cash!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has decided they do not want to try and help me replace or recover my stolen cell phone. Their response was it is not up to Kohls to keep a safe store even during the busiest time of the year. I still would like to mark a negative complaint on their file as I totally disagree. Not only should they have had security on the Saturday before Christmas they should have had additional holiday help. We were the victims in this theft and yet they are treating us like the criminal. Bad business, bad customer service, and bad attitude. If it was not for loyal  customers like ourselves their store would not even be in business. 
Regards,
[redacted]

Regrettably, Kohls.com orders can not be combined to earn additional Kohl's Cash. We are unable to comply with the customer's request for any additional Kohl's Cash. We apologize for any disappointment.

Our
records indicate we received her complaint through a different channel and have
addressed her concerns. The customer has been informed that she has been
credited for the missing item, and regrettably we are not able to send
replacement merchandise. The customer is more than welcome to place...

a new order
for the desired merchandise, and Kohl’s will honor
the original sale price and discount with free standard shipping once you
reorder the shirt on Kohls.com. We apologize for the inconvenience.

[redacted]r Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] the information is the same as I had available from the start we have yet to locate the reciect and we paid cash the the time we made the purchase but the fact still remains you have all my items that were purchased then left at the employees request in orfer to recieve a full refund from corprate headquarter. I understand the company asking for thereciept but I wouldnt have left the clothes had I not been instructed to and I did ask for a reciept and was told none would be givin and now you want to ask for something ive not had since the sart of this ordeal.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Simply re-ordering the item doesn't solve my problem. This item should have been simply re-ordrered for the same exact price when I called into customer service on April the 12th. That wasn't done. If it was done, I could have had that item in my possession by now. I want a FULL refund of the item and a written apology from Kohls Corporation as I have spent over 4 hours on the phone plus additional time filing a complaint with the Revdex.com just so I can force Kohls Corporation to follow their product policies/business practices. I have spent so much time on this, Kohls has drug their feet and not done anything for so long that I don't even need the item anymore. I need a refund and an apology for the way I was treated during this situation and for the way this situation was (more like wasn't) handled. 
Regards,
[redacted]

With additional research, this was listed at a price of $10.00 in error as the original price is $100.00. While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohl's reserves the right to correct any errors,...

inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card. We apologize for any inconvenience this may cause you.

We are unable to locate an order number or shopping account details with the information provided. We advise her to reply with the order number and/or e-mail address attached to her shopping account to research the details of the return further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls claims that I placed that wrong address information in the shipping section.  I know I placed the correct information in, I do know my address.  After the delivery went to the incorrect address I spoke to a kohls representative and she was trying to delete the incorrect address and could not delete it.  The system was continually re-entering the incorrect shipping address.  This is proof that there is some sort of glitch in their system, why should I be charged for this?  It is their error not mine and I dispute their decision.  In addition,  I spoke to the next kohls representative and I was told that they would pick up the merchandise at the incorrect address, return it to kohls  and they would credit my charge account which has not been done.  This is just bad business!Sincerely, [redacted]

Upon
review, we are unable to locate return details for the item with the information
provided. We advise her to reply with the information listed on the return
receipt starting with the date, including the time, so that we can conduct further
research.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with Online Order 4139502433. Unfortunately, since it was a not a Kohl's error, the customer is responsible for the package. As soon as the order confirmation is generated, it sent to our customer and on that confirmation it displays the...

details. There is only a 30 minute timeframe to update an order. https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MTIw...⇄

Upon review of the order [redacted] the order was successful delivered to
the customer’s home. Kohl’s is not responsible for stolen packages. We would
advise the customer file a report with his...

local police department. The
customer is welcome to place a new replacement order for the items as the
original sale prices will be honored.

We are more than happy to research our customers concern. The following link is the information we have on Kohls.com in regards to our rebates and promotions. All offers can be located by clicking the following...

link.[redacted]