Kohl's Corporation

Our records indicate we received the customer's complaint through a different channel and have addressed their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are just unwilling to do anything to resolve the issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not at all satisfied with result, as I was never emailed prepaid return shipping label as told by customer service.  Also, inconvenienced to return in my own behalf.  Also, when I attempted to call to place new order rather than a new one automatically shipped as I was originally told, customer service gave me hassle regarding placing order at original price and then emailing order number and they will "adjust" to honor sale price but not give me the new discount that was going on...even after having such awful experience.  Ridiculous and incompetent service.  
Regards,
[redacted]

The customer's Kohls.com order was placed on 11/28/2015, and the redemption dates of the desired promo code is from 12/2/2015-12/6/2015. We are unable to accommodate the customer's request for an adjustment, as his purchase did not qualify. We apologize for any disappointment.

I am emailing you regards complaint ID [redacted].  I did finally receive a credit for the items I did not receive and also a UPS delivery for a big $1.73 Kohls cash they owed me. Seems like it would have just been easier to credit my card $50, but this company just did not get good customer service or a policy that allows for quick resolutions in situations like this.  I am satisfied with what happened, but I am not happy with their inconsistent and ridiculous store policies that prevent them from rectifying situations like this swiftly. I do believe that if I had not reported to the Revdex.com that I would still be waiting for a response from them and my money so I thank you for that.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I asked for someone from the company to talk to me.  Kohl's claim's "Hassle free returns" which is in NO way what I received.  I am disabled and wan[redacted] to keep some of the products and the manager was rude and did not care.  If their response is to continue they show they don't care and will not address the situation on 6-18 for over 30 minutes than I guess they don't care. My number is ###-###-####.  I will be awaiting a call from their Office of the President.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are more than happy to research our customer's concern. We will reach out to our Corporate Refund department to inquire about our customer's refund.  Once a response is received, I will reach out to our customer and advise how we will proceed.

Our
records indicate we received her complaint through a different channel and have
addressed her concerns. The customer has been informed that she has been
credited for the missing item, and regrettably we are not able to send
replacement merchandise. The customer is more than welcome to place...

a new order
for the desired merchandise, and Kohl’s will honor
the original sale price and discount with free standard shipping once you
reorder the shirt on Kohls.com. We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please remove my complaint  me complaining made no difference so please delete my complaint.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

There is a life time return policy. Kohls have to respect their policy.We hardly used the vacuum cleaner. The vacuum cleaner we bought is expensive and it just worked for couple of years.Looks like this is a defective piece.So I need to return and buy a better model than this.I stay in an apartment with less area to clean compared to a big house.My friends have it their big house and works good.This is a defective piece and need to return and buy a better model.

We are more than happy to research our customer's concern.  In order to confirm our customer's resolution, she is requesting a duplicate order for the chair ordered on Order 7450857964, correct?

We have processed a return credit for SKU #[redacted] back to Kohls.com order #[redacted] on 12/15/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Unfortunately, since the Kohl's Cash was redeemed, the return would be applied in the form of tender. Per the complaint, the customer did use the Kohl's Cash to purchase shoes, so when the shoes were returned, it was provided in the form of the original tender. Are you returning merchandise...

from a purchase that earned Kohl’s Cash? When you return merchandise from a purchase that earned Kohl’s Cash®, you will get a refund in the form of your original payment, and Return Kohl’s Cash® which can be used during the specified timeframe. Did you already spend your Kohl’s Cash? If you have already used your Kohl’s Cash®, you will get a refund in the form of your original payment, and the amount of the Kohl’s Cash® will be deducted from your return amount.Are you returning merchandise that was purchased with Kohl’s Cash? If you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as Kohl's Cash.

Upon review, we can confirm a credit was processed for the item that had the security tag left on it in the amount of $24.50. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later....

We will not be refunding the full amount paid for the order as there was only one item with the security tag left on it. The full amount charged for the remaining items of the order will remain on the Kohl's Charge account. We are happy to place another order for the item that was returned and recharge the purchase to the customer's Kohl's Charge account. We advise the customer to reply with her decision. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has decided they do not want to try and help me replace or recover my stolen cell phone. Their response was it is not up to Kohls to keep a safe store even during the busiest time of the year. I still would like to mark a negative complaint on their file as I totally disagree. Not only should they have had security on the Saturday before Christmas they should have had additional holiday help. We were the victims in this theft and yet they are treating us like the criminal. Bad business, bad customer service, and bad attitude. If it was not for loyal  customers like ourselves their store would not even be in business. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with their online order. We have processed a refund for our customer in the amount of $60.53, since many of these items are out of stock. When the items are available again, our customer can definitely reorder for the same...

items for the same price, they just need to reference their original order number.

Upon review of order [redacted] a return for the missing item was processed on 12-23-14 for the amount of
$15.57. 
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We apologize for the inconvenience our customer experienced with their online order. Per tracking information for Order 1ZA4A2810351695637, it does show UPS has delivered this package to an access point. the customer would need to contact UPS to determine the exact address of the access point.