Kohl's Corporation

The customer is indeed allowed to provide feedback at the number provided, as there is no designated "Complaint Department." Additionally, all Revdex.com complaints are addressed by the Executive Office. Please know that the feedback has reached a high level and has been forwarded to the appropriate departments for their internal review.  Once again we sincerely apologize for any inconvenience.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am attaching the front and back of these reward/gift cards. I would be happy if business gives me a resolution in this regard. I spent the money according to the business advertisements to earn these gift cards. Now I cant use them because of the time duration. As a regular customer it hurts me to see kohl's customer service being so unresponsive. I tried to call the customer service several times in this regard and they would tell me that they cant do anything. I hope the business provides a resolution to this problem and honors their reward cards.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, this is my registry and I have 36 items registered.  Not the small amount that was stated before in a response from Kohl's.  I have met all requirements for the $25.  I do not have to purchase an item to get the $25 through email.  Since this offer is now expired, because it has been so long, why would I have an item on my registry purchased?  If the code to get the $25 is now expired, how could the $25 email, just appear in my email once an item is purchased?  Since this was never stated in the first place to receive credit.  I can't trust that Kohl's would actually follow through and send me my $25, when it was promised from another employee through email when I emailed shortly after the situation started and I never received it then either.  Thank you!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jordan [redacted] While it is true that some credits have been made. The majority have not been made. I have sent the company at least six detailed transaction copies as they were detailed in my account. I have emailed specific order numbers many times combined with specific product SKUs. They continue to ask for details when I continue to provide them they are not acknowledged or responded to. We have returned over 300$ worth of merchandise as was recognizedby the second phone call we made. We have also yet to be credited for interest charges. I have a copy of every email sent and response.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We would like to research our customer's concern further. The following information will be needed from the customer so we may research on our end:What address was the package sent to?How was the merchandise purchased, online or in store?

At Kohl's we are proud to offer quality merchandise at a
great price with both our name brand and private label merchandise. We regret
to learn that we have disappointed the customer. In accordance with Kohl’s
standard practices and our desire to keep our loyal customers completely
satisfied...

with their shopping experiences, we would be more than happy to
facilitate a return and refund if the customer is not completely satisfied with
their purchase. They may return any item, at anytime, for a full refund with a
receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit,
good toward any merchandise throughout the store.
Additionally, we request the customer to please advise of
any receipt (0000/0000/0000/0) information. Once we have this information we
will forward it to the buyer for internal review. We apologize for any
disappointment.

Store 1268.   9[redacted], Delaware, OH 43015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I needed a chance to read and reply to this request !This was a a error on kohls and I know they were able to credit my account - they chose not to because they get away with doing bad business - I don't not agree with this out come ! I will be pulling my account with kohls and telling all about how the steal
Regards,
[redacted]

Upon review of the customer's Kohl's Charge account, the balance due in September 2009 was $209.42 due by the 17th of that month. We did not receive a payment until October 25, 2009 in the amount of $160.00 in which the balance was increased to $242.24 due to the missed payment. Due to the customer...

only paying $160.00, a remaining balance of $84.40 was due the following month. Our records do not indicate any additional payments made to the account after the payment made in October 2009. We are unable to remove the negative reporting from the credit agencies due to the provided information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The total for the order was $132.85. I am requesting a full refund in the amount of $132.85. $132.85 was charged to my credit card.  The order that was "CLAIMED" to be shipped today wasn't received either. I can only assume that they had the items returned to them. Most importantly there was no mention of the rude, unprofessional, and poor excuse of customer service I was welcomed with when calling there customer service. Its beyond clear now that they have complete disregard for their customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It seems like you need to update your system if you allow customers to order an item 7 times when your website and associates on the phone say the item is in stock to have the order cancelled each time because now it is"out of stock." This is false advertising! The item was not available when I purchased it and the item would not have been taken off the website as in stock if I had not contacted the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kohl’s apologizes for any confusion. The only way Kohl’s can combine receipts is for the customer to return all of the items, and then repurchase them all again on the same receipt. This will allow the register to generate a Kohl’s Cash coupon on her entire purchasing balance.Please keep in mind,...

the $10 off of $30 coupon our customer used on her transitions on March 13th is only one per customer. If she chooses to combine receipts then the coupon will only be applied once to her total balance.

We have attempted to contact our customer directly.  Please have our customer contact 262-704-9567.

Our records indicate we received his complaint...

through a different
channel and have addressed his concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is reluctantly satisfactory to me.  I would like to add that 14-30 business days to wait for the refund is ridiculous!  Initially, they said a refund could take 10 days and now it has lengthened to over a month.  I believe that they do this in the hopes that people forget to look for the refund and maybe never get it.  I assure you and Kohls that I have put a note in my calendar to keep looking for the refund and if I don't receive it by June 1 (which is RIDICULOUS), then I will begin legal action.
Regards,
 
[redacted]

Our records show a return credit for $16.66 was processed on 11/05/15, back to the customer VISA ending in 1538. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I attached all of the information previously to reflect that the not only the website had errors, but the customer service rep was in the wrong for not checking to see that the orders had gone through.  Also when a Kohls cutomer service representative opens a Claim # for overdraft fees because they are the fault of the company and then the company fails to stand behind the statements and actions of their customer service representatives, this is fraudulent action on the part of the company for failure to honor a verbal contract and extremly bad business practices. 
Regards,
[redacted]