Kohl's Corporation

Please
note Kohl's Cash is non-transferable.
The specific Kohl's Cash in question is no longer valid and we suggest you
contact our Fraud Department at ###-###-####.

We are unable to locate an order number or shopping account details with the information provided. We advise her to reply with the order number and/or e-mail address attached to her shopping account to research the details of the return further.

We are unable to determine the nature of the customer's complaint with the provided information. We advise the customer to reply with specific details of how we may assist them.

Our customer has reached out to use through another channel. It appears that we did apply a $10.00 credit to the customer's Kohl's Charge ending in 4869 and resolved our customer's concern.

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis...

information is listed online and in-store. We stand behind the refund given to the customer. We are unable to void the return as it has already been processed.

Regrettably we are not able to determine
why there was no update with FedEx regarding Kohls.com order #[redacted]. At
this time we have processed a refund for the merchandise....

Please allow 7-10
days to receive this. If the customer would like to reorder the item, we will
be happy to honor the original sale price, applied discounts and free standard
shipping on replacement order. We apologize for the inconvenience.

On February 9th call kohl's pertaining 10.00 kohl's cash. The kohl's staff gives me a reference number 170209-0100200 place order that day only. Explained to me step by step how to use the 170209-0100200 on line order? I try it see if it works as you shown me by your response.

A $92.60 return has been processed today for order [redacted]. We apologize for the inconvenience our customer has experienced.

Upon review of our customer's concern, it does show our customer was refunded for the canceled orders, and the gift card numbers provided do have a balance on them. Does the customer have their gift cards in their possession?

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Technically, I did reorder the item.  Kohl's did absolutely nothing to help me.  I spent three days on the phone with them. They refused to help me in any way.  Even after the customer service representative told me the item was no longer available and their was nothing they could do, I continued to go on-line and two day later it became available again.  I placed it in my cart and ordered it.  I then spent another hour on the phone with a customer service rep trying to get the price I had originally paid.  I don't think Kohl's should be taking credit for reissuing the item, because they did absolutely nothing.  I initiated and handle the matter after four hours of my own time.  Hardly worth saving $20 dollars. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Please have our customer contact Kohl's Fraud Department at 1-###-###-####, as we need to verify additional information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This cause great inconvenience for me. I did not return the product and no one has contacted me to confirm whether the package should be sent back. I demand either Kohl's or they need to ask their shipping company to take the responsibility. I do not think it is reasonable to ask customer to take on the responsibility and reorder again when I did not made the return.
Regards,
[redacted]

After reading the complaint Kohls contacted me and approved the refund for the item in the form of store credit. I am...

satisfied with the outcome but resent the process and being treated as a criminal. In the future I hope that Kohls will give customers the benefit of the doubt and realize that most people are honest.

Upon
review, we are unable to locate return details for the item with the information
provided. We advise her to reply with the information listed on the return
receipt starting with the date, including the time, so that we can conduct further
research.

Revdex.com:
I am stuck buying a new bed thanks to them I'm done been sleeping on floor for almost a month buying a bed from them after I already did is not going to happen I will never purchase anything else from them online
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with Online Order 4139502433. Unfortunately, since it was a not a Kohl's error, the customer is responsible for the package. As soon as the order confirmation is generated, it sent to our customer and on that confirmation it displays the...

details. There is only a 30 minute timeframe to update an order. https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MTIw...⇄

We regret the customer's Registry certificate arrived expired. At this time we are able to confirm that the customer's information was sen tot our Registry Department to re-issue the certificate. We advise the customer to wait 2-3 weeks to receive this. We apologize for any inconvenience.

[redacted]r Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] the information is the same as I had available from the start we have yet to locate the reciect and we paid cash the the time we made the purchase but the fact still remains you have all my items that were purchased then left at the employees request in orfer to recieve a full refund from corprate headquarter. I understand the company asking for thereciept but I wouldnt have left the clothes had I not been instructed to and I did ask for a reciept and was told none would be givin and now you want to ask for something ive not had since the sart of this ordeal.
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]